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Aparthotel

Macy Empire Apartments

3.0 star property

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Photo gallery for Macy Empire Apartments

Family Big Studio #52
Fridge, microwave, stovetop, espresso maker
Exterior Corner Studio #89 | Private kitchen
One Bedroom Apt #4 | Living area
Reception hall

Reviews

6.8 out of 10

Popular amenities

  • Pet-friendly
  • Kitchen
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
38 W 31st St, New York, NY, 10001
  • Place, Empire State Building
    ‪3 min walk‬
  • Place, Madison Square Garden
    ‪8 min walk‬
  • Place, Times Square
    ‪12 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪24 min drive‬

Room options

View all photos for Big One Bedroom #8

1 bedroom, iron/ironing board, cots/infant beds, free WiFi

Big One Bedroom #8

  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Exterior Broadway Studio #4

1 bedroom, iron/ironing board, cots/infant beds, free WiFi

Exterior Broadway Studio #4

  • 45 sq m
  • City view
  • Sleeps 6
  • 3 Double Beds

View all photos for Big One Bedroom #9

1 bedroom, iron/ironing board, cots/infant beds, free WiFi

Big One Bedroom #9

  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Big Studio #52

Family Big Studio #52

Family Big Studio #52

  • 37 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Big One Bedroom #2

Big One Bedroom #2

Big One Bedroom #2

  • 50 sq m
  • 1 bedroom
  • Sleeps 7
  • 2 Double Beds, 1 Twin Bed and 1 Double Sofa Bed

View all photos for One Bedroom Apt #4

One Bedroom Apt #4

One Bedroom Apt #4

  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Exterior Corner Studio #89

Exterior Corner Studio #89

Exterior Corner Studio #89

  • 41 sq m
  • City view
  • Sleeps 6
  • 3 Double Beds

View all photos for Exterior Broadway Studio #5

1 bedroom, iron/ironing board, cots/infant beds, free WiFi

Exterior Broadway Studio #5

  • 45 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Big One Bedroom #6

1 bedroom, iron/ironing board, cots/infant beds, free WiFi

Big One Bedroom #6

  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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About this property

Macy Empire Apartments

Apartment with kitchenette, steps from 5th Avenue
Concierge services, laundry facilities, and limo/town car service are available at this aparthotel. WiFi in public areas is free. Other amenities include express check-in, express check-out, and tour/ticket assistance. Each apartment features free WiFi and a kitchenette with a refrigerator, a stovetop, and a microwave. A flat-screen TV, an espresso maker, and a hair dryer are among the other amenities available to guests. Housekeeping is available on request.
Macy Empire Apartments offers 9 air-conditioned accommodations with espresso makers and hair dryers. Accommodations at this 3-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

During your stay at Macy Empire Apartments, you're just a quick walk from 5th Avenue. Features include free WiFi in public areas, plus a roundtrip airport shuttle (surcharge) and concierge services. This comfortable aparthotel has 9 apartments on 11 floors. Each apartment offers free WiFi and a kitchenette.
  • Each apartment offers a kitchenette, a flat-screen TV, and a refrigerator
  • Free WiFi
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Steps from 5th Avenue and Empire State Building
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
As a guest of Macy Empire Apartments, you'll find tour/ticket assistance, concierge services, and laundry facilities. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Macy Empire Apartments also features limo service, express check-in, and express check-out.

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Car not required

Family friendly

  • Cot: USD 50 per stay

Kitchenette

  • Cookware, dishware, and utensils
  • Espresso maker
  • Hob
  • Microwave
  • Paper towels
  • Refrigerator
  • Toaster

Bedrooms

  • Bedroom
  • Bedsheets provided
  • Rollaway/extra bed: USD 60 per night

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV

Laundry

  • Laundry facilities

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Up to 10 kg per pet
  • Fee: USD 60 per pet per stay
  • Service animals exempt from fees

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Services and conveniences

  • ATM
  • Concierge services
  • Guidebooks
  • Housekeeping (on request)
  • Iron/ironing board
  • Limited-hour front desk
  • Local maps
  • Luggage storage
  • Tour and ticket assistance

Location highlights

  • In an entertainment district
  • In the city centre
  • Near a metro station
  • Near a train station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 11 floors
  • 9 units
  • Housekeeping (on request)
  • Reception hall
  • Traditional architecture

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 100
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 5:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 60 per pet, per stay
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 60.0 per night.
  • Cribs (infant beds) are available for USD 50.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80 per vehicle (one-way)
  • Pet fee: USD 60 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 100 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping fee: USD 50 per day
  • Crib (infant bed) fee: USD 50.0 per stay
  • Rollaway bed fee: USD 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property is professionally cleaned
Macy Empire Apartments offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. The front desk at this property is open daily from 9:00 AM - 5:00 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Metro Studio Midtown West Apartment
Metro Studio Apartment
MACY EMPIRE Apartment New York
MACY EMPIRE Apartment
MACY EMPIRE New York
Macy Empire Apartments Apartment New York
Macy Empire Apartments Apartment
Macy Empire Apartments New York
MACY EMPIRE
Macy Empire Apartments York
Macy Empire Apartments New York
Macy Empire Apartments Aparthotel
Macy Empire Apartments Aparthotel New York

Macy Empire Apartments Reviews

Reviews

6.8
Rating 10 - Excellent. 47 out of 170 reviews
Rating 8 - Good. 48 out of 170 reviews
Rating 6 - Okay. 24 out of 170 reviews
Rating 4 - Poor. 23 out of 170 reviews
Rating 2 - Terrible. 28 out of 170 reviews

7.2/10

Cleanliness

6.8/10

Staff & service

7.4/10

Amenities

6.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

SURJEET

Disliked: Cleanliness, property conditions & facilities
Heating faulty & not working properly, dirty , ceiling paint falling .
Stayed 5 nights in Dec 2024

6/10 Okay

Missy

Travelled with group
The bed was very hard and if you want quiet this is not the place . The check in agents (not the security they were great ) the actual hotel agents were both VERY rude and not helpful at all .
Stayed 3 nights in Nov 2024

10/10 Excellent

veronica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved everything about the apartment
Stayed 3 nights in Nov 2024

2/10 Terrible

KYLE

Travelled with family
Disliked: Room comfort

Do not stay here

Was 90 degrees in New York and the air conditioner was broken. Was like a sauna in there. The roof was also leaking and making an annoying drip sound every 5 seconds. Impossible for my family to sleep under those conditions. The “reception” room was in a closet and had a long line for check in. They charged a $100 cash only security deposit and have yet to refund it even though we were barely in the room. Guessing I’m never going to see that $100. We were supposed to stop by to get it during checkout but there was no one in the closet and we had to leave to catch a flight. I’ve stayed in hundreds of hotels and this is the only negative review I’ve ever left.
Stayed 2 nights in Aug 2024

8/10 Good

Tomasa

Stayed 1 night in Jul 2024

10/10 Excellent

julian

Stayed 1 night in Jan 2024

6/10 Okay

Marivic

Stayed 1 night in Dec 2023

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was so easy to secure a great spot on the Thanksgiving day parade route.
Stayed 1 night in Nov 2023

8/10 Good

Kristy

Liked: Cleanliness, property conditions & facilities
the property was great, very helpful staff
Stayed 1 night in Sep 2023

10/10 Excellent

Claudia

Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Stayed 3 nights in Aug 2023

2/10 Terrible

Christian

Travelled with family
Disliked: Cleanliness, room comfort

The worst possible experience!

It was a terrible stay even in every possible way. We booked it way in advance for a family trip because we thought it would be a good choice for a family as it offered a small kitchen. We tried cancelling it with about a months notice and it was not allowed. When we got there it was dirty, it smelled bad, linens were dirty and just terrible overall. We booked for 3 nights and slept there the first night but It was so bad we decided to book a hotel and not sleep there and just use it as storage for luggage. The night we slept there if felt like a college dorm with noice all night long, people coming in and out at all hours. To finish things off the check out was at 10am. Its the first time Ive seen a 10am checkout in my life. But they offered later checkout for additional price. It seemed they wanted to make an extra $10 on everything they could without worry of how bad the experience was. So when I arrived at 10:30 from the other hotel which was a marriot that cost less and was 1,000 times better to pick up my things I paid a late check out fee. Just overall a terrible terrible experience.
Stayed 3 nights in Jun 2023

10/10 Excellent

jeremy john

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023

4/10 Poor

marcia

ThThe pictures online were very misleading. The room we had was very small. The fire detector wasn’t working( we know because the back was off it and only one battery was in it when it needed .
Stayed 4 nights in Mar 2023

10/10 Excellent

CARLINE, NEW YORK

Stayed 1 night in Mar 2023

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2022

6/10 Okay

Dathan Phineas

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Bathroom sink didn’t drain.

8/10 Good

Sheila

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
It’s a good location and if you’re not a 5-star picky person, then this place is perfect
Stayed 7 nights in Nov 2022

2/10 Terrible

Davd

Travelled with group
Disliked: Property conditions & facilities
Was very rude at check in and check out ahould have better doong and they way they check u making sure u leave the room to check for depoist does not get me.
Stayed 2 nights in Nov 2022

4/10 Poor

Tammy

Disliked: Amenities, property conditions & facilities
Stayed 5 nights in Sep 2022

2/10 Terrible

Young

Disliked: Amenities, property conditions & facilities
Everything was bad.
Stayed 2 nights in Apr 2022

8/10 Good

Madhusudan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Affordable stay in NYC. Walkable from Empire State Building and close to 34th and Penn and 34th Herald Square subways. Good for groups of 4-5 adults
Stayed 3 nights in Mar 2022

8/10 Good

ana lourdes

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Over all is good and Fernanado is very accommodating
Stayed 4 nights in Mar 2022

10/10 Excellent

Wagner, ROCHESTER

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment is very good, clean, cozy and practical, the only thing to point out is the blanket in one bed was not well dried and was not smelling so good.
Stayed 3 nights in Jan 2022

8/10 Good

Rosemarie

Stayed 5 nights in Jan 2022