4/10 Poor
Thao
Travelled with group
11 Mar 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had really high hopes for this hotel. I wanted to like it! First, the good. The actual room is thought out. Very efficient use of space. NYC hotels tend to be small but also cramped so I will say didn’t feel that way. The downstairs dining/bar is nice, easy for a quick drink/bite. Location can’t be beat. Now the bad. The elevators are SOOO slow. I’ve been at other places where this staggered system has worked out really well. When you spend over 5 minutes trying to get on an elevator and out of the hotel, that’s a problem. The service at the bar was awful! The male waiter was so unfriendly and completely uninterested. He was on his phone several times. He had an attitude when we asked for anything and never gave the proper checks. The female waiter, with the glasses, was also super unfriendly. Honestly our group would have gotten more drinks but the vibe deterred us. Our room’s AC didn’t work and we had to sleep in a room that was 79 degrees since we checked in later. We had someone check it out and said they fixed it. Had to call them up again and eventually got moved. We had to delay our day because of all of this. The walls are also PAPER THIN. My neighbors alarm sounded like it was mine, and I can hear every step and flush. It’s an affordable priced place but I’ve been to a few other hotels in the area and will definitely not stay here again.
Thao
Stayed 3 nights in Mar 2025