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The Maxwell New York City

4.0 star property

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Photo gallery for The Maxwell New York City

Interior
Exterior
Minibar, in-room safe, desk, blackout curtains
Lobby
Living area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
541 Lexington Ave, New York, NY, 10022
  • Place, Rockefeller Center
    ‪6 min walk‬
  • Place, 5th Avenue
    ‪6 min walk‬
  • Place, Grand Central Terminal
    ‪10 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪44 min drive‬

Room options

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About this property

The Maxwell New York City

This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Self parking is free. Additionally, valet parking, 24-hour room service, and a business center are onsite.
The Maxwell New York City offers 697 accommodations with minibars and safes. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
During your stay at The Maxwell New York City, you're just a quick walk from 5th Avenue. You'll find features like free self parking, plus a restaurant and a 24-hour gym.
  • Free self parking
  • Enjoy American cuisine while dining at Heartbeat
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking available for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym
  • Within a 10-minute walk of 5th Avenue and Rockefeller Center
  • Pets welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and 10 meeting rooms are available.

Event space at this hotel measures 3712 square feet (345 square meters) and includes conference space. A 24-hour fitness center, multilingual staff, and concierge services are also featured at the business-friendly The Maxwell New York City. Free self parking is available.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM and 11:30 AM.
Heartbeat - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.
Living Room Lounge - This cocktail bar serves light fare only. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per night)
  • Available in some public areas: WiFi

Parking and transport

  • Free self parking on site
  • Valet parking on site (USD 65 per night)
  • Limited on-site self and valet parking

Food and drink

  • Full breakfast available for a fee 7:00 AM to 11:30 AM on weekdays and 8:00 AM to 11:30 AM on weekends; USD 29.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Heartbeat
  • Living Room Lounge

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10 meeting rooms
  • 3,712 square feet of conference space
  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 18 floors
  • Ballroom
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night, plus a deposit of USD 100 per stay
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 17 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.69 per accommodation, per night
The resort fee includes:
  • In-room safe
  • Laundry facilities
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 29.50 per person
  • Fee for in-room wireless internet: USD 14.95 per night (rates may vary)
  • Valet parking fee: USD 65 per night
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child 17 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

New York W
W Hotel New York
W New York
w Hotel New York City
w Hotel Nyc
w Hotel Times Square
w New York - Times Square Hotel New York City
w New York City
w Times Square
Hotel W New York
Maxwell New York City Hotel
Maxwell Hotel
Maxwell New York City
The Maxwell York City York
The Maxwell New York City Hotel
The Maxwell New York City New York
The Maxwell New York City Hotel New York

The Maxwell New York City Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 480 out of 1000 reviews
Rating 8 - Good. 320 out of 1000 reviews
Rating 6 - Okay. 101 out of 1000 reviews
Rating 4 - Poor. 58 out of 1000 reviews
Rating 2 - Terrible. 41 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Nic
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely and well-located hotel! Room was small but very nice. The staff were friendly, especially one of the waiters in the restaurant. The vouchers for the bar/restaurant were great! Our only complaint was that the bathroom door in our room was broken. We had to ask twice, but after the second time, somebody was sent up promptly to fix it. Wait-time for breakfast varied day to day. On our last morning, there was too long of a wait, so we went somewhere else. Overall we really enjoyed our stay!
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! 100/100 would definitely recommend, super clean and great staff
Stayed 2 nights in Mar 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was nice. Just be mindful of the daily resort/destination fee that is applied by hotel.
Stayed 3 nights in Mar 2020
Verified

10/10 Excellent

DouglasTorret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay, amazing location, costumes services 5 stars.
Stayed 3 nights in Mar 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the lobby. Ambiance was relaxing and very comfortable. Bar staff was friendly and very attentive.
Stayed 2 nights in Mar 2020
Verified

6/10 Okay

Lucia

Disliked: Property conditions & facilities
This was our second time stayed at this hotel when we visit NYC. Our first time experience was pleasant that’s why we decided to stay here this time again. However this time the experience didn’t go so well this time. First, the check in staff is not friendly at all. And just want to get over with it. After we get our room, the room is noisy due to the flag outside be hitting the windows and make large sound. We called the reception so many times for hours and no one pick up our call. The next day, when we check in for the breakfast, we waited at the waited area, and the staff just forget our waiting number and been calling people who arrived later than us to get seated. We waited more than 45 min when there was only four group waited in front of us. When we notify the staff that our number got missed the staff even accuse us that we didn’t come when he call the number. We were seated right beside the entrance and been listen to each number he called. He didn’t even apologized that he wrote the wrong number on the waiting sheet. Very disappointed for the service here. However, the good side of this hotel is that they provide some voucher that u can use for the bar on first floor or dry cleaning service. We went to the bar on first floor. It’s a little bit hard to find a spot during weekend. But the staff is superior. Super friendly and helpful.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Maxwell staff was incredibly friendly and the atmosphere was great.
Stayed 2 nights in Mar 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Needs a bit of updating however excellent staff great location
Stayed 4 nights in Mar 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Previous the NYC flagship W. Great hotel and staff
Stayed 2 nights in Mar 2020
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Brown water was terrible and the temperature took forever to get hot.
Stayed 2 nights in Mar 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and proximity for first time visit to NYC.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Steveandchris

Liked: Cleanliness, property conditions & facilities
Beautiful lobby and bar area, clean rooms. Bar and reception staff good but found waiter’s in the restaurant quiet room and impatient, not good customer service
Stayed 4 nights in Mar 2020
Verified

6/10 Okay

Laurence

Liked: Staff & service
Disliked: Cleanliness

Ok for one night

The hotel is ok. I did not have a feeling of cleanliness, the carpet was a bit run down and did not feel clean as well as the shower floor. Terrible lighting in the room! It is ok for one night but the rooms certainly need a fresh coat and a warmer cleaner look.
Stayed 1 night in Mar 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene muy buena ubicacion. Puedes ir caminando a varios sitios de interes para visitar.
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the property offered late checkout upon enrollment in their free rewards program, the customer service, the cleanliness, the free water bottles daily, the bathroom of the room, and the drinks at the bar.
Stayed 2 nights in Feb 2020
Verified

8/10 Good

DeBorah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel.

Accommodations were very satisfying. Rooms are small but comfortable. staff very friendly and food was very good.
Stayed 4 nights in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location and the overall appearance of the
Stayed 2 nights in Feb 2020
Verified

6/10 Okay

Mansoor

I like that tapas food and drinks at the hotel. Nice vibe. However, the gratuities were included in the final bill, which I didn't know and I paid the extra tips. Next time, I know.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Nivine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience. Only thing is bathroom sink pipes need to be cleaned out. Bathroom a bit tight for 2 but loved the service & room
Stayed 3 nights in Feb 2020
Verified

8/10 Good

SC

Liked: Staff & service, amenities, property conditions & facilities
The rooms were clean, and the check in process was very easy. They even upgraded me to the superior room. My only issue was when I had breakfast in the hotel restaurant, my coffee cup had someone else lipstick on it. I told the waiter and he immediately got me a clean cup. Overall the service was good and my stay was pleasant.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel close by everything, staff very friendly and welcoming.
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a nice bar at the lobby, my room also had a nice view.
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Dhanyram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and roomy. Definitely will go back
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Maxwell is an amazing hotel, my husband and I had a great time. Beautiful, perfect, better impossible and all the hotel staff very attentive and friendly. We will definitely return. Thank you for such hospitality.
Stayed 2 nights in Feb 2020