"Our time in the Plaza was perfect ! Everything is in the highest standard: best location on the 5th, excellent service, nice room. We also liked the f ... " More
6 Jun 2019 by Aziza
Thank you for taking the time to rate us!
16 Mar 2018 by Allison K.
Thank you for taking a moment to share your kind comments following your recent stay at The Plaza! It is a pleasure to hear that your experience was enjoyable overall and that you especially enjoyed our service, location and dining options! We will ensure that your feedback is shared with all of our teams with great pride. Thank you for choosing The Plaza and we hope to have the pleasure of having you join us again soon!
1 Feb 2024 by Luigi Romaniello, Managing Director
Dear Guest,Thank you for taking the time to complete a survey regarding your recent experience at our hotel. Firstly, please accept our sincere apologies for the inconveniences you have faced during your recent stay. This is certainly not the image nor the experience we wish our guests to have. Your feedback has been shared with all of the concerned colleagues and we are already working to ensure that such issues are rectified and do not occur again.By evaluating our services and sharing your feedback with us, you are assisting us to continuously improve in order to exceed your expectations.Thank you for choosing The Plaza and we hope to be presented with an opportunity to better serve you soon.Sincerely,
13 Apr 2022 by Ted Selogie, General Manager
Dear Guest, We very much appreciate your comments regarding your stay at the The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
The Plaza - A Fairmont Managed Hotel offers its guests a full-service spa and a 24-hour fitness centre. There are 2 restaurants on site. A 24-hour business centre, 9 meeting rooms, and limo/town car service are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 21496 square feet (1997 square metres) and includes conference space. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury The Plaza - A Fairmont Managed Hotel. An airport shuttle during limited hours is available for a fee. For a fee, parking is available. This 5-star New York hotel is smoke free.
Available in all rooms: WiFi (surcharge)
Available in some public areas: WiFi (surcharge) , Internet access in public areas - high speed
Valet parking (surcharge)
The Plaza - A Fairmont Managed Hotel offers 282 accommodations with DVD players and minibars. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries. This New York hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, hypo-allergenic bedding and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a full breakfast daily.
The Palm Court – This restaurant specialises in American cuisine and serves breakfast, dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required.
Champagne Bar – This brasserie specialises in American cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Champagne Bar – This restaurant serves lunch and dinner. Open daily.
The Plaza Food Hall – This delicatessen specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guerlain Spa has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. If you are planning to arrive after 10:00 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The Plaza - A Fairmont Managed Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property does not allow photography in the lobby; photography may also be restricted in other areas of the building.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted. On-site parties or group events are strictly prohibited.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
The property is a member of Historic Hotels of America.
