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TownePlace Suites by Marriott New York Manhattan/Chelsea

3.5 star property

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Photo gallery for TownePlace Suites by Marriott New York Manhattan/Chelsea

Exterior
Exterior
In-room safe, desk, laptop workspace, iron/ironing board
Restaurant
In-room safe, desk, laptop workspace, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
140 West 28th Street, New York, NY, 10001
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, 5th Avenue
    ‪6 min walk‬
  • Place, Empire State Building
    ‪11 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪33 min drive‬

Room options

View all photos for Studio, 1 King Bed, Kitchenette

Studio, 1 King Bed, Kitchenette

Studio, 1 King Bed, Kitchenette

8.4 out of 10
Very good
(82 reviews)
  • City view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio, 1 King Bed, Kitchenette

Mini-fridge, microwave, dishwasher, coffee/tea maker

Studio, 1 King Bed, Kitchenette

  • City view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio, 1 King Bed, Kitchenette, City View

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed, Kitchenette, City View

7.8 out of 10
Good
(28 reviews)
  • City view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio, 1 King Bed, Kitchenette, Courtyard View

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed, Kitchenette, Courtyard View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio, 1 King Bed, Kitchenette

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed, Kitchenette

8.6 out of 10
Excellent
(100 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio, 1 King Bed, Kitchenette, City View

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed, Kitchenette, City View

8.2 out of 10
Very good
(31 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio, 1 King Bed (Mobility/Hearing Accessible, Tub)

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

TownePlace Suites by Marriott New York Manhattan/Chelsea

Along with a 24-hour fitness center, this smoke-free hotel has coffee/tea in a common area and a meeting room. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include self parking, dry cleaning, and a 24-hour front desk. Housekeeping is available on request.
TownePlace Suites by Marriott New York Manhattan/Chelsea offers 247 accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
The free breakfast at TownePlace Suites by Marriott New York Manhattan/Chelsea gets good marks from our customers. During your stay, you're just a quick walk from Madison Square Garden. Free WiFi in public areas, a 24-hour gym, and dry cleaning service are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Self parking available for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and a meeting room
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Within a 10-minute walk of Madison Square Garden and 5th Avenue
  • Pets welcome for a fee
Free breakfast is served daily. WiFi and wired Internet are free in public spaces. The business-friendly TownePlace Suites by Marriott New York Manhattan/Chelsea also features a 24-hour fitness center, coffee/tea in a common area, and complimentary newspapers in the lobby. Parking is available for a fee.

This 3.5-star New York hotel is smoke free.

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (USD 65 per day)
  • Parking on site (USD 65 per day)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping on request

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 21 floors
  • Biodegradable coffee stirrers available
  • Built in 2021
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay
  • Maximum 1 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 65 per day
  • Nearby parking fee: USD 65 per day (751 ft away)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Towneplace Suites NEW York Manhattan
TownePlace Suites by Marriott New York Manhattan/Chelsea Hotel

TownePlace Suites by Marriott New York Manhattan/Chelsea Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 623 out of 1148 reviews
Rating 8 - Good. 340 out of 1148 reviews
Rating 6 - Okay. 121 out of 1148 reviews
Rating 4 - Poor. 33 out of 1148 reviews
Rating 2 - Terrible. 31 out of 1148 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Ada

Stayed 3 nights in Feb 2026

6/10 Okay

Lauren

Elevators were too slow
Stayed 3 nights in Feb 2026

8/10 Good

Victoria A

Travelled with partner
Liked: Cleanliness, amenities
Walter was great! The room was clean. The amenities were fine the only down thing which kept you from getting five stars was the elevators are way too slow. If you have someplace you need to be in a timely manner they really get you behind.
Stayed 4 nights in Feb 2026

10/10 Excellent

Kimberly

Stayed 1 night in Jan 2026

2/10 Terrible

Emily

I
Stayed 2 nights in Feb 2026

10/10 Excellent

Tyisha

Stayed 2 nights in Feb 2026

8/10 Good

Sara

Liked: Cleanliness, amenities, property conditions & facilities
Nice place, seemed quite popular it was very busy
Stayed 3 nights in Feb 2026

10/10 Excellent

sara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff, location and breakfast
Stayed 4 nights in Feb 2026

4/10 Poor

Jillian

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
This reservation was meant to celebrate a birthday, and we were extremely disappointed with the experience, especially considering how much we spent. The room was uncomfortably cold, the TV HDMI input did not work, and the balcony that was advertised and expected at booking was not disclosed as unavailable. We specifically chose and paid for this room because of that feature. Additionally, being followed upstairs by security immediately after entering our room, and then again by lobby staff, made us feel uncomfortable and unwelcome. Given the misleading advertising, unresolved room issues, and the overall treatment we experienced during what was supposed to be a special occasion...
Stayed 3 nights in Feb 2026

10/10 Excellent

Allyson

super clean and nice
Stayed 3 nights in Dec 2025

2/10 Terrible

Juan

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I had a bit of trouble with the elevators during my stay—they were always out of order. I ended up using the stairs in a 40-story building, which was quite the experience! It seemed like the reception and administration staff weren’t too concerned about the elevators. Plus, the hotel managers didn’t seem to be very truthful about the situation.
Stayed 2 nights in Feb 2026

10/10 Excellent

Joe Farren

Lovely room,
Stayed 7 nights in Jan 2026

8/10 Good

Dante

Stayed 2 nights in Feb 2026

8/10 Good

Magdalene

Travelled with family
Liked: Staff & service, amenities
It was good. Elevators are a real problem in this hotel. You can wait up to 1/2 hour for an elevator.
Stayed 1 night in Feb 2026

8/10 Good

Marcus

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was clean and the staff were quick to help with any concerns.
Stayed 5 nights in Jan 2026

4/10 Poor

William

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The elevators are a real problem. I waited a few times for 30 minutes to get down from the 20th floor. What happens is that they fill up starting at the 43rd floor and then they go all the down. It needs to have some kind of a mind so that it knows you pushed the button before the family of five on the floor above you. Also, breakfast is not the best in NYC. The food is cold and the layout is mayhem. Will never go back. The mattress was good. So not a one star rating.
Food was cold and weird.
Stayed 4 nights in Jan 2026

8/10 Good

Dawn

Liked: Cleanliness, staff & service, amenities
Staff was very nice
Stayed 3 nights in Feb 2026

10/10 Excellent

RiQashan

Stayed 2 nights in Jan 2026

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff an clean hotel
Stayed 1 night in Jan 2026

8/10 Good

Elijah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good had trouble with the elevator at one point
Stayed 2 nights in Jan 2026

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities
Super friendly welcoming staff; fabulous breakfast buffet, great location and nice clean studio room with kitchenette. Perfect for our stay!
Stayed 4 nights in Jan 2026

4/10 Poor

Iana

Stayed 6 nights in Jan 2026

10/10 Excellent

kim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay! Staff was friendly, room was clean, breakfast was very nice! Overall an excellent stay and I will definitely book again
Stayed 2 nights in Jan 2026

8/10 Good

Manal

Liked: Cleanliness, amenities, property conditions & facilities
Not about the room but they did not clean the way front of the hotel where you walk in to the hotel from snow .
Stayed 3 nights in Jan 2026

8/10 Good

Michael

Stayed 3 nights in Jan 2026