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TownePlace Suites by Marriott New York Manhattan/Chelsea

Property class: 3.5

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Photo gallery for TownePlace Suites by Marriott New York Manhattan/Chelsea

Exterior
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board
Restaurant
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
140 West 28th Street, New York, NY, 10001
  • Place, Madison Square Garden
    ‪5 min walk‬
  • Place, 5th Avenue
    ‪6 min walk‬
  • Place, Empire State Building
    ‪10 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪28 min drive‬

Room options

View all photos for Studio, 1 King Bed, Kitchenette

Studio, 1 King Bed, Kitchenette

Studio, 1 King Bed, Kitchenette

8.4 out of 10
Very good
(76 reviews)
  • City view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Kitchenette

Mini-fridge, microwave, dishwasher, coffee/tea maker

Studio, 1 King Bed, Kitchenette

  • City view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Kitchenette, City View

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed, Kitchenette, City View

7.8 out of 10
Good
(27 reviews)
  • City view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Kitchenette, Courtyard View

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed, Kitchenette, Courtyard View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Kitchenette

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed, Kitchenette

8.6 out of 10
Excellent
(98 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Kitchenette, City View

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed, Kitchenette, City View

8.2 out of 10
Very good
(28 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed (Mobility/Hearing Accessible, Tub)

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

TownePlace Suites by Marriott New York Manhattan/Chelsea

Along with a 24-hour fitness center, this smoke-free hotel has coffee/tea in a common area and a meeting room. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include self parking, dry cleaning, and a 24-hour front desk. Housekeeping is available on request.
TownePlace Suites by Marriott New York Manhattan/Chelsea offers 247 accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
The free breakfast at TownePlace Suites by Marriott New York Manhattan/Chelsea gets good marks from our customers. During your stay, you're just a quick walk from Madison Square Garden. Free WiFi in public areas, a 24-hour gym, and dry cleaning service are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Self parking available for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and a meeting room
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the location and the clean accommodations
  • Within a 10-minute walk of Madison Square Garden and 5th Avenue
  • Pets welcome for a fee
Free breakfast is served daily. WiFi and wired Internet are free in public spaces. The business-friendly TownePlace Suites by Marriott New York Manhattan/Chelsea also features a 24-hour fitness center, coffee/tea in a common area, and complimentary newspapers in the lobby. Parking is available for a fee.

This 3.5-star New York hotel is smoke free.

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (USD 65 per day)
  • Parking on site (USD 65 per day)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping on request

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 21 floors
  • Biodegradable coffee stirrers available
  • Built in 2021
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay
  • Maximum 1 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 65 per day
  • Nearby parking fee: USD 65 per day (751 ft away)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Towneplace Suites NEW York Manhattan
TownePlace Suites by Marriott New York Manhattan/Chelsea Hotel

TownePlace Suites by Marriott New York Manhattan/Chelsea Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 593 out of 1099 reviews
Rating 8 - Good. 327 out of 1099 reviews
Rating 6 - Okay. 115 out of 1099 reviews
Rating 4 - Poor. 33 out of 1099 reviews
Rating 2 - Terrible. 31 out of 1099 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Dalia

Liked: Cleanliness, amenities, property conditions & facilities
Good location and clean room the breakfast is simple but ok .
Our view
Stayed 2 nights in Dec 2025

8/10 Good

Hyemi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2026

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was there for 10 nights. Breakfast - Ran out of milk, yogurt and it wasn't resupplied. Sometimes only fruit was apples and dried fruit. It was like the battle of the fittest to get to the food. It was crazy. The 4 elevators were a big problem. You had to push up and down buttons while waiting and just get on or you may never get on an elevator. During busy times like breakfast they need a person running each elevator. If it is full and no one is getting off then don't let t it stop at all the other floors. Again that was a night mare. Room - Bed was very comfortable, not enough light in the room though. I am not sure how they thought you could cook with no lights under the cabinets and no extra lights above. At night, you had to use your phone's light to see what you were doing even with having the other 2 wall lights on. That was not good. : ( Room Cleaning crews were wonderful, great job. Front desk staff were great. It took them a couple of times working with my ice gel packs to figure out where to store them and how someone else could retrieve them but they figured it out and where very kind to take my ice gel packs in the morning and then retrieve them from the freezer every night. They freeze very hard in my refrigerator/freezer at my house but there the gel packs were just very cold and slushy. Not sure what kind of freezer they have but it is not as good as mine. Location was great because Subway stop was right at the corner. 2 grocery stores within walking distance.
Stayed 10 nights in Dec 2025

6/10 Okay

rhiannon

Liked: Cleanliness, staff & service
Staff was courteous but the room was way over priced and the bathroom door didnt shut all the way.
Stayed 5 nights in Dec 2025

8/10 Good

Ryan

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2026

10/10 Excellent

Anthony

Stayed 2 nights in Jan 2026

10/10 Excellent

Reyna, San Fernando

Stayed 4 nights in Dec 2025

8/10 Good

Joselito

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff were very accommodating and friendly. Always willing to assist anytime.
Stayed 7 nights in Dec 2025

8/10 Good

GISELLE, Aventura

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room is ok and the hotel location is great!
Stayed 2 nights in Dec 2025

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to visit NY ! Close to everything.
Stayed 4 nights in Dec 2025

8/10 Good

Bal Krishna

Stayed 1 night in Dec 2025

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities
Clean and the staff was very helpful.
Stayed 5 nights in Dec 2025

10/10 Excellent

George

Liked: Cleanliness, amenities, property conditions & facilities
The rims clean, the check in staff were super nice and the breakfast was a nice addition
Stayed 2 nights in Dec 2025

10/10 Excellent

Joselyn

Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness, food was great, how close everything was
Stayed 2 nights in Dec 2025

6/10 Okay

Ashley

Travelled with partner
Disliked: Property conditions & facilities
The room heat didnt work had 4 ppls come and try to repair the heat. Still didnt work had to be moved to another room. The new room had get someone to fix the heat once again. According, to the maintenance man they been having problems with heat company for weeks now.
Stayed 2 nights in Dec 2025

6/10 Okay

Anthony

Liked: Cleanliness
There has got to be a better way to get people in and out of the building.... the elevator situation is awful. Same goes for the breakfast lines.
Stayed 2 nights in Dec 2025

10/10 Excellent

Iain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean room, friendly staff. This place was exactly what we wanted for our NY trip.
Stayed 2 nights in Dec 2025

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beginning of checking in, to the ending of checking out was 5 star exceptional. I will recommend this hotel and definitely be staying here in the future.
Stayed 3 nights in Dec 2025

6/10 Okay

Sabine

Stayed 2 nights in Dec 2025

10/10 Excellent

Randell

Stayed 3 nights in Dec 2025

6/10 Okay

Natera

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My only complaint was the room being so small. The shower was extremely small. The room was very clean.Great service. The housekeeper was very nice.
Stayed 3 nights in Dec 2025

10/10 Excellent

chris, St Pete Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is always great
Stayed 3 nights in Dec 2025

2/10 Terrible

Dawn

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed Dec 13-17. Highest temperature with wind chill was 14 degrees. We had NO HEAT in our room. Called front desk and they sent up an engineer who reset the heat. We went out for the day and came in late and went straight to bed. Woke up freezing at 2am, no heat again. Front desk sent engineer up to reset heat. Went down for breakfast and then out for the day. Came back late that night and no heat. Front desk sent engineer up to reset heat. Continued until day 3. On day 3 we switched rooms. We went from 703 to 1310. We were ready to finally get warm. The room was warm when we entered and an hour later the heat went off. Called the front desk they sent up an engineer. The engineer said he had just worked on the heat in that room 2 days prior and had put the room out of service and did not know it was back in service. He reset the unit from the engineer closet next-door and said he was putting the room out of service again. We had to have the heat reset in that room three times on the third day and four times on the 4th day with late check out. After speaking with other hotel guest on the elevators and during breakfast, this was a recurring problem in multiple rooms throughout both Townplace Suites and Springhill Suites, as both hotels share the same building. We were given a partial refund, but it did not make up for the discomfort of not having heat. Will not return to this hotel and cannot recommend. Miserable stay. One positive was two floors of dining space.
Stayed 4 nights in Dec 2025

10/10 Excellent

Josephine, Long Beach

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was renovated 4 yrs ago, according to staff, and it was superb. The bed and feather pillows were amazing. Sleep is most important to me. It is a narrow hotel: my room shared a wall with an elevator. I never heard it the soundproofing is so good. I recommend the two rooms in between the elevators (xx06 and xx08) because they have a mini corridor with a second door to block noise from the main corridor. It was awesome. The down side was Tokyoesque storage for clothes, aka almost none. But you adapt.
Stayed 7 nights in Dec 2025

8/10 Good

Michael

Stayed 1 night in Dec 2025