TownePlace Suites by Marriott New York Manhattan/Chelsea

3.5 star property

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Photo gallery for TownePlace Suites by Marriott New York Manhattan/Chelsea

Exterior
Restaurant
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
140 West 28th Street, New York, NY, 10001
  • Place, Madison Square Garden
    ‪5 min walk‬
  • Place, 5th Avenue
    ‪6 min walk‬
  • Place, Empire State Building
    ‪8 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪35 min drive‬

Room options

Studio, 1 King Bed, Kitchenette

8.4 out of 10
Very good
(73 reviews)
  • 19 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Studio, 1 King Bed, Kitchenette

  • 19 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Studio, 1 King Bed, Kitchenette, City View

7.6 out of 10
Good
(25 reviews)
  • 19 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Studio, 1 King Bed, Kitchenette, Courtyard View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

Studio, 1 King Bed, Kitchenette

8.6 out of 10
Excellent
(91 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

Studio, 1 King Bed, Kitchenette, City View

8.0 out of 10
Very good
(25 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

Studio, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

Studio, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 2
  • 1 King Bed

Similar properties

About this property

TownePlace Suites by Marriott New York Manhattan/Chelsea

Hotel with free breakfast, 6-minute walk to Madison Square Garden
Along with a 24-hour fitness center, this smoke-free hotel has coffee/tea in a common area and a meeting room. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include self parking, dry cleaning, and a 24-hour front desk. Housekeeping is available on request.
TownePlace Suites by Marriott New York Manhattan/Chelsea offers 247 accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
The free breakfast at TownePlace Suites by Marriott New York Manhattan/Chelsea gets good marks from our customers. During your stay, you're just a quick walk from Madison Square Garden. Free WiFi in public areas, a 24-hour gym, and dry cleaning service are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Self parking available for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and a meeting room
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • Within a 10-minute walk of Madison Square Garden and 5th Avenue
  • Pets welcome for a fee
Free breakfast is served daily. WiFi and wired Internet are free in public spaces. The business-friendly TownePlace Suites by Marriott New York Manhattan/Chelsea also features a 24-hour fitness center, coffee/tea in a common area, and complimentary newspapers in the lobby. Parking is available for a fee.

This 3.5-star New York hotel is smoke free.

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (USD 65 per day)
  • Parking on site (USD 65 per day)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping on request

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 21 floors
  • Biodegradable coffee stirrers available
  • Built in 2021
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay
  • Maximum 1 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 65 per day
  • Nearby parking fee: USD 65 per day (751 ft away)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Towneplace Suites NEW York Manhattan
TownePlace Suites by Marriott New York Manhattan/Chelsea Hotel

TownePlace Suites by Marriott New York Manhattan/Chelsea Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 545 out of 1021 reviews
Rating 8 - Good. 306 out of 1021 reviews
Rating 6 - Okay. 109 out of 1021 reviews
Rating 4 - Poor. 30 out of 1021 reviews
Rating 2 - Terrible. 31 out of 1021 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Valerie

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Convenient. Subways a block or less away. Cleaning staff and maintenance are very nice. Front desk workers aren’t as friendly but they aren’t rude. Air conditioning worked well. It was so great having a kitchenette in the room because I had leftovers every day. The remote control for the tv either had dying batteries or it was just hard to change the channel or turn up volume. It’s a much smaller room than you would get at hotels in other states that I’ve been to. I had to put my luggage underneath the table to really maximize space but I think this is a NYC issue because I went to other friend’s hotels and space was an issue too. They have a shuttle to and from airport. To jfk it was $80 plus whatever you decide to tip. Overall, great hotel. However, The biggest issue I had was that it was very noisy. I could hear whenever someone on my floor exited or entered their room. Doors slam hard and when people are strolling in at 3 or 4 am, it can be a jump scare. At first I thought people were slamming their doors but I realized it is just how the doors close even when you try to gently close it. I could also hear everyone’s conversations in the hallway. I couldn’t hear much from the street. All the noise was coming from inside the hotel. It wasn’t even like people were yelling. I noticed the door of each room had an opening under the door that is probably how some of the sound is getting in. This may be an issue for guests with babies and toddlers.
Stayed 5 nights in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Chelsea. Staff was always friendly.
Stayed 2 nights in Oct 2025

10/10 Excellent

Anthony

Stayed 5 nights in Sep 2025

2/10 Terrible

Yue

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Worst front desk service
Stayed 12 nights in Aug 2025

10/10 Excellent

Diana

Stayed 4 nights in Sep 2025

10/10 Excellent

Olatunde

Stayed 3 nights in Sep 2025

10/10 Excellent

Tomas M

Stayed 3 nights in Aug 2025

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New York

Room quite small but adequate, good location to Time Square and Broadway
Stayed 2 nights in Sep 2025

8/10 Good

Georgine, Camarillo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice staff, breakfast good.
Stayed 4 nights in Sep 2025

10/10 Excellent

Thomas, Panama City

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and fresh. The bed was comfortable and they offer several pillow options. The location is perfect for events at MSG and proximity to Penn Station. There was very little city noise and no noise from elevators or neighboring rooms. The room is small, but not unusually small for NYC. Breakfast was excellent and the fitness center is perfect for a short stay.
Stayed 3 nights in Sep 2025

8/10 Good

Jarian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was Great and helpful; the hotel is located in a great area (Times Square is walkable) and the commentary breakfast is good. The only thing you might not like is waiting on the elevators(which out of the hotels control), the rooms get HOT at night and stay warm during the day. But overall I would come back and stay…. But just bring a fan lol :)
Stayed 3 nights in Sep 2025

8/10 Good

simon

Stayed 2 nights in Sep 2025

10/10 Excellent

Stefanie

Stayed 1 night in Sep 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Multiple Stays

The rooms are small and there is not much room. I suggest you pack small luggage and if you’re sharing the room, that you really like the person you are with. This was our 4th time staying at Townplace and we absolutely love it! The staff is fantastic! The rooms are clean. Walter has checked us in our last two stays and he is the absolute best! He’s a gem! We misunderstood something on the listing and he helped clarify in the most courteous way!
Stayed 5 nights in Sep 2025

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2025

10/10 Excellent

Alenuce Barbosa Abreu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic! Very helpful and nice. They made my stay very enjoyable. I travel constantly and I am so impressed by the property, safety, amenities and again, especially the staff!!
Stayed 4 nights in Sep 2025

10/10 Excellent

Lady Trhonga, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second visit to TownePlace. Love the rooms, staff and definitely the area. M Best location in Manhattan. My first choice always.
Stayed 3 nights in Sep 2025

10/10 Excellent

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb Hotel

This hotel was brilliant, room was spotless, kitchens was fantastic, the bed was so comfortable (pillows could of been better) the shower was lovely, absolutely massive. You also get a free breakfast, there was a lot to choose from. Quality was really good. The staff were all amazing with us, we have disabilities and they couldnt help us enough. We've been to NY many times and this is the best hotel we've ever stayed at, thank you to everyone who made are stay special
Stayed 6 nights in Sep 2025

10/10 Excellent

Ayale

Stayed 1 night in Aug 2025

6/10 Okay

linto

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
room was pretty small and didn't had a stove top even though it says 'Kitchenette' on title
Stayed 1 night in Sep 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Farin

Travelled with partner
Liked: Staff & service
The suite was too small for us to move around and the closet and bathroom were also small.
Stayed 8 nights in Aug 2025

10/10 Excellent

Ryan

Stayed 9 nights in Aug 2025

10/10 Excellent

millie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Sierra Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to metro stations, easy check in and clean amenities. Great stay!
Stayed 3 nights in Aug 2025