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Virgin Hotels New York City

5.0 star property

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Photo gallery for Virgin Hotels New York City

55-inch Smart TV with digital channels, TV, Netflix
Creator video - submitted by Виктор's Travel Shop
55-inch Smart TV with digital channels, TV, Netflix
Terrace/patio
Minibar, in-room safe, desk, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1227 Broadway, New York, NY, 10001
  • Place, Empire State Building
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪8 min walk‬
  • Place, Times Square
    ‪14 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪29 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, City View (Sky Chamber King City View ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, City View (Sky Chamber King City View ADA)

9.4 out of 10
Exceptional
(19 reviews)
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Chamber 2 Double Beds)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Chamber 2 Double Beds)

9.0 out of 10
Wonderful
(30 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Suite, City View (Sky Grand Chamber Suite - City View)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, City View (Sky Grand Chamber Suite - City View)

8.0 out of 10
Very good
(4 reviews)
  • City view
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, Terrace (Sky Grand Chamber Suite + Terrace)

City view

Grand Suite, Terrace (Sky Grand Chamber Suite + Terrace)

  • City view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed (Grand Chamber King Suite)

Shower, rainfall showerhead, designer toiletries, hair dryer

Grand Suite, 1 King Bed (Grand Chamber King Suite)

7.8 out of 10
Good
(6 reviews)
  • City view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, City View (Sky Chamber City View)

Minibar, in-room safe, desk, laptop workspace

Room, City View (Sky Chamber City View)

8.8 out of 10
Excellent
(45 reviews)
  • City view
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Multiple Beds (Richard's Flat King Suite)

  • City view
  • 260 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 2 Double Beds, Accessible (Chamber 2 Double Beds ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Chamber 2 Double Beds ADA)

8.0 out of 10
Very good
(2 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Suite, Accessible, Terrace (Sky Grand Chamber Suite + Terrace ADA)

City view

Grand Suite, Accessible, Terrace (Sky Grand Chamber Suite + Terrace ADA)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 54 sq m
  • Sleeps 2
  • 1 King Bed

Penthouse, Multiple Beds (Penthouse King Suite)

  • City view
  • 156 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed, Accessible (Chamber King ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Chamber King ADA)

9.4 out of 10
Exceptional
(9 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Chamber King)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Chamber King)

9.0 out of 10
Wonderful
(196 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite (Sky Grand Chamber Suite Empire Views)

Minibar, in-room safe, desk, laptop workspace

Grand Suite (Sky Grand Chamber Suite Empire Views)

  • City view
  • 59 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Sky Chamber King Empire View)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Sky Chamber King Empire View)

9.0 out of 10
Wonderful
(74 reviews)
  • City view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Sky Chamber 2 Double Beds w/ View)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Sky Chamber 2 Double Beds w/ View)

8.6 out of 10
Excellent
(25 reviews)
  • City view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible (Sky Chamber 2 Double Beds w/ View ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Sky Chamber 2 Double Beds w/ View ADA)

8.0 out of 10
Very good
(1 review)
  • City view
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Virgin Hotels New York City

This smoke-free hotel features 2 restaurants, a full-service spa, and 3 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness center, a snack bar/deli, and a coffee shop/cafe are onsite.
Virgin Hotels New York City offers 463 accommodations with minibars and laptop-compatible safes. Accommodations offer separate sitting areas. 55-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

The sightseeing around Virgin Hotels New York City gets high marks from our customers. During your stay, you're just a quick walk from 5th Avenue. You'll find features like free WiFi in public areas, plus 2 restaurants and 3 bars. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy American cuisine at Everdene, one of the property's 2 restaurants and 3 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Treat yourself to massages, aromatherapy, or body scrubs at the spa
  • Amenities include a front-desk safe, a business center, and 8 meeting rooms
  • Onsite recreation includes a 24-hour gym and bike rentals
  • Guests really like the accommodations for the cleanliness, spaciousness, and comfy beds
  • Within a 10-minute walk of Empire State Building and Madison Square Garden
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Virgin Hotels New York City offers its guests a full-service spa, a 24-hour fitness center, and a seasonal outdoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi.

Business amenities include a business center, 8 meeting rooms, and coworking spaces. The luxury Virgin Hotels New York City also features concierge services, dry cleaning/laundry services, and 24-hour room service. Parking is available for a fee.

This 5-star New York hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Everdene - This fine-dining restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.
The Riff Raff Club - Onsite bar. Open select days.
Elcielo - This fine-dining restaurant serves dinner only. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered valet parking on site (USD 75 per day)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 40 to 125 per person
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Elcielo
  • Everdene
  • The Riff Raff Club

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 8 meeting rooms
  • Business centre
  • Coworking space

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways (92 centimetre high)
  • Lift (127 centimetre wide door)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (92 centimetre high)
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 109 per accommodation, per stay
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 40.16 per accommodation, per night
  • A damage deposit of USD 100 will be collected before check-in.
  • This property's damage deposit is payable via a secure link and is due within 24 hours after booking. Advance payment of the damage deposit is required to check in.

We've listed all charges provided to us by the property.

This property's listed general deposit for incidentals is refundable via credit card after check-out.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 40 to 125 per person
  • Covered valet parking fee: USD 75 per day
  • Pet fee: USD 109 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Virgin Hotels York City York
Virgin Hotels New York City Hotel
Virgin Hotels New York City New York
Virgin Hotels New York City Hotel New York

Virgin Hotels New York City Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2236 out of 3351 reviews
Rating 8 - Good. 531 out of 3351 reviews
Rating 6 - Okay. 284 out of 3351 reviews
Rating 4 - Poor. 159 out of 3351 reviews
Rating 2 - Terrible. 141 out of 3351 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

Alex

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The room itself was a decent size, but the furniture felt noticeably cheap and poorly made. The beds were a major letdown. They were very small, definitely not true doubles, and extremely uncomfortable, which made sleeping properly quite difficult over a longer stay. The bathroom was a good size, but again you could tell corners had been cut. Small details like the lack of a soft-close toilet seat stood out and made it obvious that the hotel prioritises style over quality. Staff were pleasant enough, but not particularly polished or professional for what is marketed as a five-star hotel. The public spaces were also disappointing, especially the lobby. There was nowhere comfortable to sit while waiting for a taxi, which felt like a strange omission for a hotel of this size and positioning. Overall, this is not a bad hotel, but it is very overpriced for what it offers. I would not consider it 5*, and there are better options in New York at a similar price point.
Stayed 5 nights in Nov 2025

8/10 Good

archit

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff, good rooms. Avoid the breakfast.
Stayed 6 nights in Dec 2025

8/10 Good

Kavita

Liked: Cleanliness, staff & service, property conditions & facilities
There were a few things I didn’t like about the room. The couch next to our bed had several dirty stains. The little corner piece at the end of the bed just got in the way. The lights!!! OMG I wish there was one main switch to turn them off. So complicated to navigate. We arrived at 3am sure to flight delays and it would have been nice to have complimentary water. The shower didn’t have a switch to turn on the vent. It was freezing out and we turned up the heating, however it made no difference. I don’t think it was working. Regardless I do love the room layout and the other
Stayed 3 nights in Dec 2025

10/10 Excellent

Kathryn

Stayed 1 night in Dec 2025

6/10 Okay

Brigette

Bar food was not good
Stayed 3 nights in Dec 2025

10/10 Excellent

Valentin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The view from the 28th floor was incredible! The rooms are spacious compared to other hotels in the area. Shout out to Liz for teaching us how to get around and showing us the good food spots.
28th floor empire view
28th floor empire view
Stayed 4 nights in Dec 2025

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rooms were excellent!
Stayed 3 nights in Dec 2025

6/10 Okay

David

Stayed 1 night in Dec 2025

2/10 Terrible

Brendan Wilson Yuliia

Stayed 1 night in Dec 2025

10/10 Excellent

Fernando

Stayed 5 nights in Dec 2025

10/10 Excellent

Alexis

Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing! To the views and the customer service. I would rate this place top notch and best for travel stay
Stayed 5 nights in Dec 2025

10/10 Excellent

janet

Stayed 4 nights in Dec 2025

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, amenities
This hotel exceeded my expectations in EVERY way . I am very picky and I am not afraid to admit it. The hotel is quiet and clean. Everyone greeted us were so helpful as it was our first trip to NYC . It's located near wonderful restaurants and a short 3 min walk to the subway. I also splurged and upgraded to a "view room" it was amazing .
This was our view from the 36th floor .
Stayed 4 nights in Dec 2025

6/10 Okay

Joanne

Travelled with family
Liked: Cleanliness, staff & service
Good points - excellent central location and our view in the sky chamber was fantastic, we could see the ESB from our room. Good security with the lifts. Great housekeeping. Not so good points - very expensive for what we got. The room was small and not at all well designed for privacy. No locks on the toilet or shower areas, which were small so if you knocked the door accidentally they swung open. There was a partition door which, when used, meant one side didn’t have any mirrors, or access to the closet areas. Couldn’t get ready properly if the door was closed, unless you were a couple and didn’t need privacy! Overall, it was fine and we appreciated the location, but wouldn’t stay there again.
Stayed 4 nights in Dec 2025

6/10 Okay

William, Denver

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2025

10/10 Excellent

Jonathan Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 4 nights in Dec 2025

10/10 Excellent

Adrian

Stayed 1 night in Dec 2025

10/10 Excellent

Wilmer

Stayed 2 nights in Dec 2025

10/10 Excellent

Nicole

Stayed 4 nights in Dec 2025

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities
We loved our stay at the Virgin Hotel. I highly recommend the empire view suite. 10 out of 10 recommend will be going back.
Stayed 3 nights in Dec 2025

10/10 Excellent

jamour

Stayed 1 night in Dec 2025

6/10 Okay

rebecca

Liked: Amenities
Very clean and fantastic view from 28th floor but for the price I thought the room was basic but maybe over $3000 is what you pay for 5 nights in manhattan if you want a view
Stayed 5 nights in Dec 2025

10/10 Excellent

Brianna

Stayed 4 nights in Dec 2025

6/10 Okay

Logan

Disliked: Staff & service
This hotel has great views, spacious rooms, generous storage, and excellent mini bar. However, the property suffers from excessive neighboring room noise, rude / argumentative staff, and inconsistent housekeeping. The room controls are glitchy. The room count outpaces elevator capacity routinely meaning there are waits. Similarly the on site restiurant for breakfast had an excessive wait even for a party of 1. The common areas are high traffic and show wear. Virgin markets itself as a 5 star property. This does not measure up to many elite properties in Manhattan. It is unlikely I will rebook this property.
Stayed 3 nights in Dec 2025

6/10 Okay

JOSEPH, CHICAGO

Travelled with partner
Liked: Cleanliness, property conditions & facilities
room was clean shower head did not work room was not quiet! street noise and adjoining rooms made it difficult to sleep Key system for elevator is unnecessarily awkward. Probably won't book this hotel again. Frequent traveler
Stayed 4 nights in Dec 2025