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Chalet Ivy Hirafu

3.5 star property

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Photo gallery for Chalet Ivy Hirafu

A modern indoor pool area with clear glass walls, a wooden floor, and a stone ledge.
Panoramic Penthouse, 4 Bedrooms | Terrace/patio
A modern hotel room with a large window offering a view of a mountain and cityscape.
A multi-story hotel with balconies, a snow-covered street, and a mountain in the background.
A hotel room with two beds, a nightstand with a lamp, a window with a view of a snow-capped mountain, and a balcony with a railing.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
6-32, Niseko Hirafu 1-jo 3-chome, Kutchan, Hokkaido, 044-0080
  • Place, Niseko Tokyu Grand HIRAFU
    ‪1 min walk‬
  • Place, Niseko Hanazono Resort
    ‪26 min drive‬
  • Place, Rusutsu Resort
    ‪55 min drive‬

Room options

Superior Room With Courtyard View

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Room - Courtyard

A hotel room with two beds, a desk with a television, a chair, a desk lamp, and a window with curtains.

Superior Room - Courtyard

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room - Hirafu View

A hotel room with two beds, a desk with a TV, a mirror, and a patterned wallpaper.

Superior Room - Hirafu View

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room - Mt. Yotei View, Twin

A hotel room with two beds, a nightstand with a lamp, a window with a view of a snow-capped mountain, and a balcony with a railing.

Superior Room - Mt. Yotei View, Twin

9.8 out of 10
Exceptional
(6 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room - Village View

A hotel room with two beds, a large mirror, a desk with a lamp, and a TV.

Deluxe Room - Village View

9.0 out of 10
Wonderful
(4 reviews)
  • 33 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for One Bedroom Suite - Mt. Yotei View

A modern hotel room with a round dining table, four chairs, a TV, a kitchen area with a sink and cabinets, and a large window with curtains.

One Bedroom Suite - Mt. Yotei View

10.0 out of 10
Exceptional
(1 review)
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite - Courtyard

A modern hotel room with a dining area, a TV mounted on the wall, and a kitchen with wooden cabinets.

Deluxe Suite - Courtyard

10.0 out of 10
Exceptional
(1 review)
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Onsen Suite - Courtyard

Fridge, coffee/tea maker

Deluxe Onsen Suite - Courtyard

  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Onsen Suite - Hirafu View

A modern hotel room with a sofa, armchairs, a small table, a TV, and a large window offering a view of a snowy mountain and trees.

Deluxe Onsen Suite - Hirafu View

10.0 out of 10
Exceptional
(2 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Deluxe Suite - Hirafu View

A modern living room with a glass coffee table, a sofa, and a TV mounted on the wall.

Grand Deluxe Suite - Hirafu View

  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Deluxe Onsen Suite - Mt. Yotei View (2-Bedroom Suite)

A modern hotel room with a flat-screen TV, a sofa, a dining table, and a kitchen area.

Grand Deluxe Onsen Suite - Mt. Yotei View (2-Bedroom Suite)

  • 71 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Panoramic Penthouse, 4 Bedrooms

A modern hotel room with a large window offering a view of a mountain and cityscape.

Panoramic Penthouse, 4 Bedrooms

  • 223 sq m
  • 4 bedrooms
  • Sleeps 8
  • 1 King Bed, 4 Single Beds and 2 Single Futons
  • Free Wi-Fi

View all photos for Grand Deluxe Suite With Hirafu Mountain View

Premium bedding, down duvets, in-room safe, desk

Grand Deluxe Suite With Hirafu Mountain View

  • Sleeps 4
  • Free Wi-Fi

View all photos for Superior Room - Mt. Yotei View, King

Superior Room - Mt. Yotei View, King

Superior Room - Mt. Yotei View, King

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Onsen Suite - Courtyard

Fridge, coffee/tea maker

Deluxe Onsen Suite - Courtyard

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite - Courtyard

Flat-screen TV, DVD player

Deluxe Suite - Courtyard

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin Room With Hirafu Mountain View

Shower, free toiletries, hair dryer, slippers

Superior Twin Room With Hirafu Mountain View

  • Sleeps 3
  • Free Wi-Fi

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About this property

Chalet Ivy Hirafu

Jump on the free ski shuttle for a day on the slopes before returning to Chalet Ivy Hirafu for a meal at the restaurant and a drink at the bar/lounge. Additional amenities include ski storage and ski passes.
Chalet Ivy Hirafu offers 78 accommodations with DVD players and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include massages and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Our customers tell us they can't get enough of the helpful staff at Chalet Ivy Hirafu. During your stay, you're just a quick walk from Niseko Tokyu Grand HIRAFU. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free English breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes hot springs, a 24-hour gym, and ski equipment rentals
  • Steps from Niseko Tokyu Grand HIRAFU and 11 minutes by foot from Niseko-Shakotan-Otarukaigan Quasi-National Park
  • Free train station pick-up, train station drop-off, and ski shuttle service
Getting to the slopes is a breeze with this mountain hotel's complimentary ski shuttle. Chalet Ivy Hirafu helps provide the perfect ski vacation with ski storage, skiing lessons, and ski equipment rentals. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site. Free breakfast is served daily. WiFi and wired Internet are free in public spaces. This ski hotel also offers a 24-hour fitness center and ski passes. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Kutchan hotel.

Guests are served free English breakfast daily from 7 AM to 10 AM.
Chalet Ivy Hirafu has a restaurant on site.
HirafuZaka - This restaurant serves breakfast, lunch, and dinner. Open daily.
Apres Lounge - This lobby lounge serves light fare only. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking
  • Return airport shuttle (surcharge) during limited hours
  • Area shuttle (surcharge)
  • Free train station pick-up and drop-off shuttle
  • Free ski shuttle
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free English breakfast available daily 7 AM to 10 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Apres Lounge
  • HirafuZaka

Things to do

  • 24-hour gym
  • Hot springs
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage

Family friendly

  • DVD player
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Terrace

Spa

  • Aromatherapy
  • Hot springs
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Reflexology
  • Separate men/women areas in public bath
  • Treatment room
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessibility

More

  • 2 buildings
  • 6 floors
  • Built in 2012
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 10000 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night
  • An effective city/local tax rate of 3.00 percent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 10000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Chalet Ivy Hirafu offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services, spa treatments, and private bath/onsen. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chalet Ivy
Chalet Ivy Hotel
Chalet Ivy Hotel Kutchan
Chalet Ivy Kutchan
Chalet Ivy a Niseko Hotel Japan/Hokkaido - Kutchan-Cho
Chalet Ivy Japan/Hokkaido - Kutchan-Cho
Chalet Ivy
Chalet Ivy Hirafu Hotel
Chalet Ivy Hirafu Kutchan
Chalet Ivy Hirafu Hotel Kutchan

Chalet Ivy Hirafu Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 303 out of 379 reviews
Rating 8 - Good. 66 out of 379 reviews
Rating 6 - Okay. 6 out of 379 reviews
Rating 4 - Poor. 3 out of 379 reviews
Rating 2 - Terrible. 1 out of 379 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff and very clean. Onsen was great!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Onsen was relaxing
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Milo

Liked: Cleanliness, staff & service, amenities
What an incredible place! Location, staff, dining and onsen were all amazing!
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the slopes and offer bus to the lifts.
Stayed 8 nights in Feb 2026
Verified

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Staff amazing , room fantastic and amenities excellent
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Alison

Liked: Cleanliness, amenities, property conditions & facilities
What a treat to stay at Chalet Ivy. Comfortable, great location and well appointed. Staff are friendly and helpful.
Stayed 8 nights in Feb 2026
Verified

10/10 Excellent

Geoffrey

Liked: Cleanliness, amenities, property conditions & facilities
This hotel was absolutely fantastic! The rooms were spotless and beautifully maintained, the staff couldn’t have been friendlier or more helpful, and the breakfast was hands down the best I’ve ever had at a hotel. The location was also incredibly convenient, making everything easy to access. I would definitely stay here again!
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Edward

Liked: Cleanliness, amenities, property conditions & facilities
Excellent facilities, clean, spacious room.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time at Chalet Ivy, and it did not disappoint. The staff were again so friendly and helpful. The thing I love the most the immense level of peace I feel when stay there. It is also a great location, and the ski equipment we rented direct from the hotel was in good condition.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Troy

Liked: Cleanliness, amenities, property conditions & facilities
Very very helpful staff, and they do a great job at accommodating.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Szuyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and very friendly English speaking staff.
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Vitalij

Nice and clean hotel. Perfect location. On a reception friendly people. Shuttle drive you anytime.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Maxwell

Liked: Cleanliness, amenities, property conditions & facilities
The hotel staff and shuttle drivers were very friendly and accommodating. They did a great job offering help with ski reservations and advice for things to do around Niseko. The rooms were clean and large for the area. The private onsens and massage services were excellent. Would recommend this hotel for anyone in the area.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed our stay at Chalet Ivy. The room was a good size and the drying cupboards were very welcome as they helped to dry out ski jackets etc. Breakfast was tasty with a good variety of choices. Staff were helpful and polite. The ski concierge and hire service was also very useful. Prices for ski hire were competitive except for helmets which were a lot cheaper to hire elsewhere eg Rhythm
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Kyle

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect. Did not want to leave.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Kevan

Excellent staff always happy to help Great place to. Stay
Stayed 12 nights in Dec 2025
Verified

10/10 Excellent

Jason

Liked: Cleanliness, property conditions & facilities
Very nice and comfortable. All amenities you could ask for. Breakfast was great. The staff and the management were perfect. I would recommend and stay again.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and a very clean and lovely hotel!
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, amenities
Room was spotless, staff was very friendly and helpful. Love the holiday gift drinks and snacks, and the Lunar New Year celebration Love the onsen Love the 24/7 wine vending machine Love the ski locker room Love the shuttle up the hill so you don't have to walk. Love the easy access to the ski mountain by foot or shuttle. Love the view of Mt Yotei from the room Love the robes in the room Love the daily cleaning so trash in the room doesn't linger Love the recyclable water bottles Breakfast buffet runs out of food before breakfast service is over, and breakfast area is super crowded and packed most of the morning
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Beautiful hotel in a fantastic location. Reception staff were incredibly professional and helpful.
Stayed 4 nights in Jan 2025
Verified

6/10 Okay

nicholas

S
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Erlina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Room also had a great layout and spacious for our family of 3. Service was great, the only thing i find needs improvement was the breakfast selection. Quality and variety of food can be improved. But overall satisfied and happy.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Yuntao

Liked: Cleanliness, staff & service, property conditions & facilities
very convenient location, spacious and modern room, friendly service, onsite onsen.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Alissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Chalet Ivy
Stayed 6 nights in Feb 2025
Verified

10/10 Excellent

Nate

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay! Staff was incredible
Stayed 3 nights in Feb 2025