4/10 Poor
Belinda C.
21 Oct 2025
Disliked: Cleanliness
If I could give 0 stars, I would. There is no management or guest services, the “host” is an email or 800 number that is monitored by random employees who give different information each time. Check in and check out was a terrible process. The house was not cleaned despite multiple attempts to check in early being denied due to “needing to complete their cleaning process”. There were stains on the sheets, shellac nail peels on the floors, broken chairs in the game room, the plug to the air hockey table is missing a prong. No handsoap, no dish soap, no toilet paper, no dish washer pod, ice machine in the fridge was broken. We woke up one morning to a hose in our pool, so someone had come into the backyard without our knowledge which was concerning as we were a group of girls. Security neglected to put our names on the list despite an email being sent stating that all guests were added to the list, this led to issues coming in and out of the complex. I will never be coming back and will not be recommending this place to anyone in the future. Incredibly poor service, poor communications, terrible experience for a stay in Florida.
Belinda C.
Stayed 3 nights in Oct 2025