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Hotel New Otani Osaka

5.0 star property
VIP Access

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Photo gallery for Hotel New Otani Osaka

Exterior
Property video
11 restaurants; breakfast, lunch, dinner and brunch served
View from room
Luxury Junior Suite, High Floor, Non-smoking | View from room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Air-conditioning
  • Gym

Explore the area

View in a map
1-4-1 Shiromi Chuo-ku, Osaka, Osaka-fu, 540-8578
  • Place, Osaka Castle Park
    ‪1 min walk‬
  • Place, Osaka-jō Hall
    ‪4 min walk‬
  • Place, Osaka Castle
    ‪16 min walk‬
  • Airport, Osaka (KIX-Kansai Intl.)
    ‪76 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Non-Smoking Deluxe Double Castle View

In-room safe, desk, blackout curtains, iron/ironing board

Non-Smoking Deluxe Double Castle View

  • Sleeps 2
  • Free Wi-Fi

View all photos for Non-Smoking Deluxe Twin Castle View

In-room safe, desk, blackout curtains, iron/ironing board

Non-Smoking Deluxe Twin Castle View

  • Sleeps 2
  • Free Wi-Fi

View all photos for Economy Double Room, Non Smoking, Town View

In-room safe, desk, blackout curtains, iron/ironing board

Economy Double Room, Non Smoking, Town View

9.0 out of 10
Wonderful
(13 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for Superior Double Room, Non Smoking, Castle View

Superior Double Room, Non Smoking, Castle View

Superior Double Room, Non Smoking, Castle View

9.4 out of 10
Exceptional
(19 reviews)
  • Park view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Superior Twin Room, Non Smoking, Town View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room, Non Smoking, Town View

9.4 out of 10
Exceptional
(49 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free wired internet

View all photos for Superior Twin Room, Non Smoking, Castle View

Superior Twin Room, Non Smoking, Castle View

Superior Twin Room, Non Smoking, Castle View

9.6 out of 10
Exceptional
(25 reviews)
  • Park view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free wired internet

View all photos for Superior Triple Room, Non Smoking, Town View

A hotel room with two beds, a sofa, a desk, and a large window with curtains.

Superior Triple Room, Non Smoking, Town View

9.4 out of 10
Exceptional
(18 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Single Beds
  • Free wired internet

View all photos for Economy Triple Room, Non Smoking, Town View

A hotel room with two beds, a desk, a chair, and a nightstand with a phone.

Economy Triple Room, Non Smoking, Town View

9.8 out of 10
Exceptional
(11 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Single Beds
  • Free wired internet

View all photos for Non-Smoking Luxury Junior Suite Castle View

In-room safe, desk, blackout curtains, iron/ironing board

Non-Smoking Luxury Junior Suite Castle View

  • Sleeps 2
  • Free Wi-Fi

View all photos for Single Room, Non Smoking, Town View

In-room safe, desk, blackout curtains, iron/ironing board

Single Room, Non Smoking, Town View

9.4 out of 10
Exceptional
(18 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free wired internet

View all photos for Single Room, Smoking, Town View

In-room safe, desk, blackout curtains, iron/ironing board

Single Room, Smoking, Town View

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free wired internet

View all photos for Run of The House, Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Run of The House, Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed
  • Free wired internet

Junior Suite, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • Park view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free wired internet

View all photos for Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

8.8 out of 10
Excellent
(8 reviews)
  • Park view
  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Large Single Beds and 2 Single Beds
  • Free wired internet

View all photos for Economy Triple Room, Non Smoking, Castle View

Economy Triple Room, Non Smoking, Castle View

Economy Triple Room, Non Smoking, Castle View

8.4 out of 10
Very good
(8 reviews)
  • Park view
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Single Beds
  • Free wired internet

View all photos for Run of The House, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Run of The House, Non Smoking

8.2 out of 10
Very good
(13 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed
  • Free wired internet

View all photos for Deluxe Double Room, Non Smoking, Castle View

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Double Room, Non Smoking, Castle View

10.0 out of 10
Exceptional
(9 reviews)
  • Park view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Deluxe Twin Room, Non Smoking, Castle View

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Twin Room, Non Smoking, Castle View

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free wired internet

View all photos for Economy Double Room, Smoking, Town View

In-room safe, desk, blackout curtains, iron/ironing board

Economy Double Room, Smoking, Town View

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for Superior Triple Room, Non Smoking, Castle View

A hotel room with two beds, a television, a chair, and a view of a cityscape at dusk.

Superior Triple Room, Non Smoking, Castle View

8.6 out of 10
Excellent
(15 reviews)
  • Park view
  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Single Beds
  • Free wired internet

View all photos for Family Suite for 4 People Non-Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Family Suite for 4 People Non-Smoking

9.8 out of 10
Exceptional
(7 reviews)
  • Park view
  • 70 sq m
  • 1 bedroom
  • Sleeps 6
  • 4 Large Single Beds
  • Free wired internet

View all photos for Japanese Suite, Non Smoking, City View

Japanese Suite, Non Smoking, City View

Japanese Suite, Non Smoking, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 6
  • 4 Single Futons
  • Free wired internet

View all photos for Superior Double Room, Non Smoking, Town View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Double Room, Non Smoking, Town View

9.6 out of 10
Exceptional
(34 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Special Sale! Suite Room, Non Smoking

43-inch Smart TV with digital channels, Netflix, Hulu

Special Sale! Suite Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Park view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed
  • Free wired internet

View all photos for Deluxe Triple Room, Non Smoking, Town View

Deluxe Triple Room, Non Smoking, Town View

Deluxe Triple Room, Non Smoking, Town View

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free wired internet

View all photos for Luxury Connecting Suite, 4 Adults, Castle View

A hotel room with a sofa, chairs, a dining table, a TV, lamps, and a carpet with a cityscape view.

Luxury Connecting Suite, 4 Adults, Castle View

10.0 out of 10
Exceptional
(2 reviews)
  • Park view
  • 110 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Large Single Beds
  • Free wired internet

View all photos for Suite for 3persons Selected at Check-in Non Smoking

43-inch Smart TV with digital channels, Netflix, Hulu

Suite for 3persons Selected at Check-in Non Smoking

8.0 out of 10
Very good
(1 review)
  • Park view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 1 Single Bed
  • Free wired internet

View all photos for Luxury Junior Suite, High Floor, Non-smoking

Luxury Junior Suite, High Floor, Non-smoking

Luxury Junior Suite, High Floor, Non-smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Park view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed
  • Free wired internet

View all photos for Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

A hotel room with a sofa, chairs, a TV, a dining area, and large windows with a city view.

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 69 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Single Beds
  • Free wired internet

View all photos for Deluxe Single Room, Non Smoking

Deluxe Single Room, Non Smoking

Deluxe Single Room, Non Smoking

9.2 out of 10
Wonderful
(25 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free wired internet

View all photos for Family Suite for 5 People Non-Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Family Suite for 5 People Non-Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Park view
  • 70 sq m
  • 1 bedroom
  • Sleeps 7
  • 4 Large Single Beds and 1 Single Bed
  • Free wired internet

View all photos for Deluxe Studio, Non Smoking (Family Studio Town view for 4 persons)

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Studio, Non Smoking (Family Studio Town view for 4 persons)

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 6
  • 4 Large Single Beds
  • Free wired internet

View all photos for Executive Junior Suite, Non Smoking

Executive Junior Suite, Non Smoking

Executive Junior Suite, Non Smoking

  • Park view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Executive Heritage Suite, Non Smoking

Executive Heritage Suite, Non Smoking | Living area

Executive Heritage Suite, Non Smoking

  • Park view
  • 110 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Single Beds
  • Free wired internet

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About this property

Hotel New Otani Osaka

Along with 11 restaurants, this hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Other amenities include 2 bars/lounges, a fitness center, and outdoor tennis courts.
Hotel New Otani Osaka offers 525 air-conditioned accommodations with DVD players and safes. 43-inch Smart televisions come with digital channels and Netflix. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and toilets with an electronic bidet.

This Osaka hotel provides complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include outdoor tennis courts, an indoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hotel New Otani Osaka's great location gets high marks from our customers. During your stay, you're just a quick walk from Osaka Castle Park. Features include free WiFi in public areas, plus 11 restaurants and 2 bars.
  • Free WiFi and wired Internet in some public areas
  • Enjoy local and international cuisine at ALL DAY DINING SATSUKI, one of the property's 11 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to body scrubs, manicures and pedicures, or facials at the spa
  • Services include babysitting, a lifeguard on site, and dry cleaning/laundry
  • Onsite recreation includes 2 outdoor tennis courts, a gym, and a sauna
  • Guests really like the accommodations for the spaciousness and cleanliness
  • Within a 15-minute walk of Osaka-jō Hall and Osaka Castle
  • Airport and bus station shuttle service available for a fee
Hotel New Otani Osaka offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. There are 11 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces.

17 meeting rooms and limo/town car service are available. A fitness center, a sauna, and a vending machine are also featured at the luxury Hotel New Otani Osaka. An airport shuttle at scheduled times and a bus station shuttle are available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Osaka hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.
ALL DAY DINING SATSUKI - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
TEPPANYAKI KEYAKI - Overlooking the garden, this steakhouse specializes in Japanese cuisine and serves lunch and dinner. Open daily.
ISSHIN - This restaurant specializes in Japanese cuisine and serves dinner only. Open select days.
FRENCH CUISINE SAKURA - Overlooking the garden, this fine-dining restaurant specializes in French cuisine and serves lunch and dinner. Open select days.
Sky Lounge Four Seasons - Overlooking the garden, this cocktail bar serves light fare only. Open daily.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 8:00 AM to 5:00 PM at scheduled times
  • Bus station shuttle (surcharge)
  • Limo/town car service
  • Covered parking on site (JPY 2,000 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 5,520 for adults and JPY 3,105 for children
  • 11 restaurants
  • 2 bars/lounges
  • A coffee shop/cafe

Restaurants on site

  • ALL DAY DINING SATSUKI
  • FRENCH CUISINE SAKURA
  • ISSHIN
  • Sky Lounge Four Seasons
  • TEPPANYAKI KEYAKI

Things to do

  • 2 outdoor tennis courts
  • Art gallery
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping centre

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • In-room refrigerator
  • Indoor pool
  • Lifeguards on site
  • Stroller

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 17 meeting rooms

Outdoors

  • On a river

Full-service spa

  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in public areas
  • Cobblestone flooring in public areas
  • Doorbell and phone notification
  • Handrails in stairways (88 centimetre high)
  • Lift (110 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Lifeguards
  • Locally-owned and organised tours and activities
  • Reception hall
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • 2 private bathrooms
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • CD player
  • DVD player
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the bus station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Breakfast is not included in the Breakfast Included room rate for children ages 3 and younger who share existing bedding with parents.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 5520 for adults and JPY 3105 for children
  • Airport shuttle fee: JPY 1800 per person (one-way)
  • Airport shuttle fee per child: JPY 900 (one-way), (from 6 to 12 years old)
  • Covered self parking fee: JPY 2000 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Pool fee: JPY 6000 per night
  • Facilities fee: JPY 3850 per person and includes use of: sauna; hot tub; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hotel New Otani Osaka offers transfers from the bus station (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
The optional pool fee varies from JPY 5,000 - 6,000 per person, per entry. The listed optional pool fee applies to guest ages 13 and older for access to the pool. The pool fee for children ages 4-12 is JPY 2,000 per person, per entry. Children ages 0-3 can access at no charge. Please contact property for more details.
For the comfort of guests using the pool areas, this property does not permit guests with tattoos to use the outdoor seasonal pool.
This property requires children 0-3 years old to wear waterproof pants in the pool.
Access to the night pool 6:30-10 PM is available for guests ages 18 and older by reservation only.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from noon to 6:00 PM.
  • One child 3 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani Osaka
Hotel Osaka New Otani
Hotel Otani Osaka
New Hotel Otani Osaka
New Otani Hotel Osaka
New Otani Osaka
Osaka Hotel New Otani
Osaka New Otani Hotel
Osaka Otani Hotel
Otani Hotel Osaka
Hotel New Otani
Hotel New Otani Osaka Hotel
Hotel New Otani Osaka Osaka
Hotel New Otani Osaka Hotel Osaka

Hotel New Otani Osaka Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1861 out of 2523 reviews
Rating 8 - Good. 460 out of 2523 reviews
Rating 6 - Okay. 132 out of 2523 reviews
Rating 4 - Poor. 35 out of 2523 reviews
Rating 2 - Terrible. 35 out of 2523 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

alfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property at a great location, staff was exceptional.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, good quality hotel
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Dominick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great views, great room!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Shaylene

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel. Staff was very friendly and helpful
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Neisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. We enjoyed the area and would stay again.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Esther Sze Wan

Liked: Cleanliness, property conditions & facilities
A great, clean and wonderful hospitality!
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was nice. Hotel is HUGE and quite fancy. Located very close to Osaka Castle.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Choonsyk

Liked: Cleanliness, staff & service, amenities
super clean room, kind staff, good breakfast, close to park, etc, definetly will reserve again
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities
Wonderful and welcoming staff, amazing views from the room.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities
Great property and location
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Vaishali

Liked: Cleanliness, amenities, property conditions & facilities
Great location, spacious rooms and very helpful staff.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel made me feel like someone important.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with views of the Castle and the area with the river and a beautiful park. All the people who work at the hotel are simply beautiful and courteous, and the restaurants have a variety of delicious Japanese food. I recommend this hotel 100% per cent
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant day at the New Otani Osaka. Staff were exceptional and while the hotel is a bit older, it is well maintained. There is a real sense of curated to care for guests.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay, huge hotel!!!
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel & great location!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Mário

Liked: Cleanliness, staff & service, amenities
Clean, great staff, excellent location
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Lai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Staffs are very helpful and friendly.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Nathaniel Manny

Liked: Cleanliness, staff & service, property conditions & facilities
Greatly hotel, good foods and amazing viewi!
Stayed 2 nights in Oct 2025
Verified

8/10 Good

JING

Liked: Cleanliness, property conditions & facilities
Great location. Friendly staff
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in Japan. Hotel staff are very kind and gracious. Amazing buffet and lovely rooms. Hope to return again.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was excellent
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Keith

Liked: Cleanliness, property conditions & facilities
Beautiful hotel, staff was extremely accommodating.
Verified

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, helpful staff, convenient location
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff and absolutely stunning castle view. Would stay again.
Stayed 1 night in Nov 2025