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Lion Quays Hotel & Spa

4.0 star property
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Photo gallery for Lion Quays Hotel & Spa

Swimmers can enjoy a leisurely lap or socialize with friends in this spacious pool area, surrounded by seating and columns.
Classic hotel entrance with a welcoming archway and large glass door.
Play a game of chess in a serene outdoor setting surrounded by lush greenery and a charming gazebo.
Experience the charm of Westminster from 301, where a historic storefront offers a glimpse into the past.
Stroll through the beautifully maintained garden, featuring a variety of plants and a paved walkway.

Reviews

8.0 out of 10
Very good

Popular amenities

Explore the area

Map
Moreton, Oswestry, England, SY11 3EN
  • Lion Quays Spa
    ‪3 min walk‬
  • Pontcysyllte Aquaduct
    ‪15 min walk‬
  • Chirk Castle
    ‪10 min drive‬
  • Liverpool (LPL-John Lennon)
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Room options

View all photos for Executive Double Room, Canal View

Relax in comfort with a neatly made bed, desk, and comfortable chair.

Executive Double Room, Canal View

8.4 out of 10
Very good
(8 reviews)
  • 20 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room

Relax in a stylish room with a large bed, two comfortable chairs, and a balcony offering a view of the outdoors.

Standard Twin Room

8.0 out of 10
Very good
(4 reviews)
  • 20 sq m
  • Resort view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Standard Double Room

Relax in this serene space with a large bed, a small table for dining, and a desk for work, all set against a stunning view of the outdoors.

Standard Double Room

8.0 out of 10
Very good
(24 reviews)
  • 20 sq m
  • Resort view
  • Sleeps 3
  • 1 Double Bed

View all photos for Luxury Suite, Canal View

Relax in a spacious room with a large flat-screen TV, comfortable bed, and seating area.

Luxury Suite, Canal View

  • 30 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed

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About this property

Lion Quays Hotel & Spa

Riverfront hotel with 2 restaurants and a full-service spa
This hotel features 2 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and outdoor tennis courts are onsite.
Lion Quays Hotel & Spa offers 82 accommodations with safes and complimentary bottled water. Each accommodation is individually decorated. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor tennis courts and a health club are featured at the hotel. In addition to an indoor pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Lion Quays Hotel & Spa. During your stay, you're just a quick walk from Lion Quays Spa. Enjoy features like free WiFi in public areas and free self parking, plus 2 restaurants.
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Enjoy Modern European cuisine while dining at The Waterside
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with hydrotherapy, mud baths, or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes 3 outdoor tennis courts, a gym, and a steam room
  • Steps from Lion Quays Spa and a 2-minute drive from Pontcysyllte Aquaduct
Lion Quays Hotel & Spa offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. A health club, a sauna, and a terrace are also featured at the business-friendly Lion Quays Hotel & Spa. Self parking is free.

Smoking is allowed in designated areas at this 4-star Oswestry hotel.

For a fee, guests can enjoy full breakfast daily from 7 AM to 10 AM.
The Waterside - This restaurant specializes in Modern European cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
Nicos Brasserie - This brasserie specializes in Fusion cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Cafe Ash - Onsite café. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, Polish, Slovak, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7 AM to 10 AM for a fee: GBP 11.95 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Cafe Ash
  • Nicos Brasserie
  • The Waterside

Things to do

  • 3 outdoor tennis courts
  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: GBP 25.00
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 11.95 per person
  • Early check-in fee: GBP 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:30 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Lion Quays Waterside
Lion Quays Waterside Oswestry
Lion Quays Waterside Resort
Lion Quays Waterside Resort Oswestry
Lion Quays Hotel Oswestry
Lion Quays Hotel
Lion Quays Oswestry
Lion Quays
Lion Quays Hotel & Spa Hotel
Lion Quays Hotel & Spa Oswestry
Lion Quays Hotel & Spa Hotel Oswestry

Lion Quays Hotel & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 360 out of 859 reviews
Rating 8 - Good. 254 out of 859 reviews
Rating 6 - Okay. 125 out of 859 reviews
Rating 4 - Poor. 78 out of 859 reviews
Rating 2 - Terrible. 42 out of 859 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Simon

Stayed 2 nights in May 2025

8/10 Good

Adele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely place, calm quiet & relaxing
Stayed 1 night in May 2025

10/10 Excellent

Adele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After being unhappy with our room we got an upgraded and a late check out.
Stayed 1 night in May 2025

8/10 Good

Digga

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location for njce walks and scenery
Stayed 1 night in May 2025

8/10 Good

Pam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a really nice place, clean and tidy with helpful staff, leisure facilities were really good
Stayed 1 night in May 2025

6/10 Okay

Luke

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2025

8/10 Good

ASMA

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Vejay

Travelled with group
Liked: Amenities
Lovely place to stay
Stayed 2 nights in Apr 2025

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel verygood iin all department only complaint very little choice for gluten free and celiac guests in the Waterside restaurant this was very disappointing for a 4star hotel .Although it did get sorted ny kitchen staff going out to buy salmon stakes much appreciated 👏
Stayed 2 nights in May 2025

6/10 Okay

Natalie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The food was excellent, we enjoyed a 3 course meal and every part of it was beautiful. I found the spa / leisure staff quite rude and not very helpful. We also had to move rooms on arrival and the room we were moved to wasn't as nice / modern. It was clean, affordable and worth the money but slightly let down by the staff in the leisure building.
Stayed 1 night in May 2025

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not overly impressed with our executive room, paid slightly more and very disappointed, food is excellent in the restaurant, spa facilities are ok
Stayed 1 night in May 2025

10/10 Excellent

Simona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice surroundings, spa and hotel also well maintained. Overall we had a great experience
Stayed 1 night in May 2025

8/10 Good

S

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Stayed one night. Great hotel staff. Convenient check in and check out. Hotel is a bit worn in a few places but are minor issues, and I will not hesitate to stay again. The shower controller knob (I didn't use the shower as I used the spa) had lost its front. Bathroom door worn out towards the bottom. Balcony double glazed door needed a good tug (as I was instructed by the reception gent who offered to come help me if I needed). A phone in the room like the good old days. Has a room safe (I didn't use). Beautifully maintained garden. I could see the gardener working during breakfast. Great breakfast buffet selection and great waiting staff. Really great hot coffee from the machine. The spa needs a little bit of a refresh with shower knobs replaced etc. When I went in the reception staff told me I couldn't use the facilities as I it was a members only club, which was confusing and stressful. I didn't realise it was mainly a gym/ spa open to paying members that hotel guests have access to. Before I returned to the hotel disappointed I asked "are you sure lion quays hotel guests have no access here" and he said "are you a hotel guest"? Then I was let in. I was only asked if I was a club member. But to be assumed I was walking in from the street was discourteous. I wondered if there was some unconscious bias but hope not. Maybe a misunderstanding. They were fine after. But left a slight bad feeling. It was overall a nice stay. Nice location too.
Stayed 1 night in Apr 2025

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay
Stayed 1 night in Apr 2025

10/10 Excellent

Denis

Stayed 1 night in Apr 2025

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spar facilities and the restaurants lovely staff
Stayed 1 night in Apr 2025

2/10 Terrible

Carol

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The room wasn't to our standards my daughter was burnt by the shower as it was faulty. My daughter wich is 3 years old was bullied by 2 adult.
Stayed 1 night in Apr 2025

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an overnight stay, checked in quickly, lovely location. Excellent food in the restaurant, very comfy bed and the option to use leisure facilities till 4pm on day of check out. Great value, will visit again.
Stayed 1 night in Apr 2025

10/10 Excellent

Adele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Kathleen

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing. Better cleaning needed.

The wall next to my bed appeared to have had a glass of red wine thrown at it and the radiator underneath was so dirty. It really was disgusting. I have emailed the hotel to complain but so far they have chosen to ignore me and I have waited 2 weeks for a response. The maid came to the room to clean the bathroom and then asked me what if I wanted anything else doing! (Well your job?! is what I thought) The beds clearly needed making etc. So we came away disappointed. Also the coffee and the machine in the room is completely disgusting and undrinkable. Better off with a the kettle and take some instant coffee with you. Another thing to mention is that the lovely picture you see online of the room is not what you get, certainly not in our case. The hard and uncomfortable beds and the huge desk fill the room so much that there is very little space left to move around. We won't be going back. The only thing I enjoyed was the jacuzzi, however then we couldn't get in our lockers to get our clothes so even that moment of happiness was ruined! Ha what a joke.
Stayed 2 nights in Mar 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with lovely spa facilities, very clean and helpful staff, only thing that could be improved is the decor in the bedrooms eg paint chipped off wardrobe/bathroom doors
Stayed 2 nights in Apr 2025

6/10 Okay

Jane

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The spa is amazing. The food is priced very reasonable and is delicious we weren’t going to eat there thinking it’ll be overpriced as there’s not much around, however we were pleasantly surprised. Our only problem was our room. Lovely room think we got upgraded but we found a very dirty sock at side of the bed with some dirty tissues. (Crusty) we told the staff and they made a note of it.
Stayed 1 night in Apr 2025

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

brian

Disliked: Cleanliness, property conditions & facilities
Hotel is need of refubishment . dirty shower ,safes dont work,while we were there(one night) hallway lights bent over on walls . check in was good as we arived early and given a room . Restaurant in seperate building was very good and inc breakfast . Main building,again seperate from hotel Spar pool etc good . staff at all very good .
Stayed 1 night in Apr 2025