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Lion Quays Hotel & Spa

4.0 star property

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Photo gallery for Lion Quays Hotel & Spa

Exterior
Exterior
Garden
Indoor pool
Indoor wedding

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi

Explore the area

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Moreton, Oswestry, England, SY11 3EN
  • Place, Lion Quays Spa
    ‪3 min walk‬
  • Place, Pontcysyllte Aquaduct
    ‪15 min walk‬
  • Place, Lake Vyrnwy
    ‪44 min drive‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪65 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.2 out of 10
Very good
(30 reviews)
  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

7.8 out of 10
Good
(6 reviews)
  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed

View all photos for Executive Double Room, Canal View

Executive Double Room, Canal View

Executive Double Room, Canal View

8.0 out of 10
Very good
(11 reviews)
  • River view
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

Twin Room

  • Sleeps 2

Double Room

  • Sleeps 2

Suite

  • Sleeps 2

View all photos for Superior Double Room

In-room safe, individually decorated, desk, iron/ironing board

Superior Double Room

  • Sleeps 2

Double Room With Canal View

  • Sleeps 2

Suite

  • Sleeps 2

Executive Double Room With Canal View

  • Sleeps 2

Large Double Room

  • Sleeps 2

Twin Room With View

  • Sleeps 2

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About this property

Lion Quays Hotel & Spa

Along with 2 restaurants, this hotel has an indoor pool and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a conference center are onsite.
Lion Quays Hotel & Spa offers 82 accommodations with safes and complimentary bottled water. Each accommodation is individually decorated. Premium satellite television is provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Our customers tell us they can't get enough of the helpful staff at Lion Quays Hotel & Spa. During your stay, you're just a quick walk from Lion Quays Spa. Enjoy features like free WiFi in public areas and free self parking, plus 2 restaurants.
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Enjoy Modern European cuisine while dining at The Waterside
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Steps from Lion Quays Spa and a 2-minute drive from Pontcysyllte Aquaduct
Lion Quays Hotel & Spa offers its guests an indoor pool, a health club, and a sauna. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. Spa services, a terrace, and barbecue grills are also featured at the business-friendly Lion Quays Hotel & Spa. Self parking is free.

Smoking is allowed in designated areas at this 4-star Oswestry hotel.

For a fee, guests can enjoy full breakfast daily from 7 AM to 10 AM.
The Waterside - This restaurant specializes in Modern European cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
Cafe Ash - Onsite café. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7 AM to 10 AM for a fee: GBP 11.95 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Cafe Ash
  • The Waterside

Things to do

  • 4 outdoor padel courts
  • Bicycle rentals
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area
  • Terrace

Spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 34-inch TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: GBP 25.00
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 11.95 per person
  • Early check-in fee: GBP 25.00 (subject to availability)
  • Rollaway bed fee: GBP 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:30 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Lion Quays Waterside
Lion Quays Waterside Oswestry
Lion Quays Waterside Resort
Lion Quays Waterside Resort Oswestry
Lion Quays Hotel Oswestry
Lion Quays Hotel
Lion Quays Oswestry
Lion Quays
Lion Quays Hotel & Spa Hotel
Lion Quays Hotel & Spa Oswestry
Lion Quays Hotel & Spa Hotel Oswestry

Lion Quays Hotel & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 417 out of 1000 reviews
Rating 8 - Good. 291 out of 1000 reviews
Rating 6 - Okay. 153 out of 1000 reviews
Rating 4 - Poor. 86 out of 1000 reviews
Rating 2 - Terrible. 53 out of 1000 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Åse

Stayed 1 night in Dec 2025

10/10 Excellent

Rhys

Stayed 1 night in Dec 2025

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Lovely room overlooking the canal. Staff are great, courteous, & polite. Great selection for breakfast A very calm and tranquil setting
Stayed 1 night in Dec 2025

10/10 Excellent

Cally

Stayed 1 night in Dec 2025

8/10 Good

Catharine

Liked: Cleanliness, amenities
Staff were very nice. Leisure facilities were very good Restaurant....evening meal was delicious Breakfast was excellent Only criticism was that the shower in the room needs attention. The grout and tiles were black with ingrained mould. Though i think it was essentially clean, it just didnt look nice
Stayed 1 night in Dec 2025

6/10 Okay

Catharine

Stayed 1 night in Dec 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities
A very good hotel , Mattresses could do with update Excellent service from ALL staff , very very helpful
Stayed 1 night in Dec 2025

10/10 Excellent

Nichola

Stayed 1 night in Dec 2025

8/10 Good

GEORGINA

Liked: Cleanliness, staff & service, amenities
Yes everything was great I have stayed before so know what to expect . Nice room small shower room this time .. nice views happy with our stay .. lovely breakfast
Stayed 1 night in Nov 2025

10/10 Excellent

Emma

Stayed 1 night in Dec 2025

6/10 Okay

Tim

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The place is great, rooms are clean and comfortable, staff are friendly, shower is good & hot, bed is comfortable, food in the Waterside restaurant was beautiful. Internet/Wifi is garbage. It was useless! I was here for work so needed internet access and ended up having to go stand in the car park to even make a phone call. Loved the place but won't go back again. Owners need to invest in a higher bandwidth package.
Stayed 1 night in Dec 2025

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities
Clean, great staff
Stayed 1 night in Nov 2025

8/10 Good

Colin

Liked: Cleanliness, staff & service, amenities
Good room and restaurant. Wifi is very spotty and drops. Dont plan to have meetings and us the wifi.
Stayed 1 night in Dec 2025

10/10 Excellent

Bianca

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, modern, and comfortable. The shower was excellent, and really appreciated the heated towel rack. We also had a pleasant experience at the bar, and the breakfast was very good—especially as they were able to accommodate my gluten-free requirements. The only downside was that the corridors felt a bit outdated, and noise carried quite easily. We could hear activity from both the hallway and the neighbouring room.
Stayed 1 night in Nov 2025

8/10 Good

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
Staff helpful and friendly and the pool / gym area is fantastic.
Stayed 2 nights in Dec 2025

8/10 Good

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Staff was great. Breakfast was great and freash only doenside was long wait for the toaster.
Stayed 1 night in Nov 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service
Ataff really nice room was lovely but spa had issues with couple of not working broken sections
Stayed 1 night in Nov 2025

2/10 Terrible

PAUL, ..

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived we booked a table in the restaurant for 7.45, we checked in to our room and it was filthy, carpet was dirty and full of stains, skirting boards hadn’t seen a cloth for a long time, room was cold as the heating controls were not working, we asked for a portable heater but Wes told none on site, bathroom was very tired and in desperate need of a re furb, we arrived at the restaurant for 7.45 as booked only to be told that it wasn’t 7.45 but 8.30 the booking had been made for. When we returned back to the room we were so cold we had to get under the bed cover with our clothes on, really not happy I called reception to complain and within 10 minutes a portable heater arrived and we also requested an additional duvet which we had. This is our second visit at this hotel but unfortunately will not be staying again and will not be recommending it either. This hotel in my opinion should have no more than a two star rating and certainly not the four star that it advertise.
Stayed 1 night in Nov 2025

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay from start to finish. The staff were incredibly friendly and attentive, making us feel welcome throughout our visit. We especially enjoyed the indoor pool, which was a great bonus. In the evening, we dined at the waterfront restaurant opposite the hotel and the food was absolutely delicious. Our room was spotless and comfortable, with great blackout blinds and an exceptionally comfy bed that ensured a perfect night’s sleep. We woke refreshed and enjoyed the included buffet breakfast, which offered a wide variety of tasty food and drinks. Overall, we had a brilliant experience and would happily return again in the future. Highly recommended!
Stayed 1 night in Nov 2025

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities
Lovely underfloor heating!
Stayed 1 night in Nov 2025

8/10 Good

Greg

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
A great stay, great facilities, the room was comfortable but looking a little tired. The restaurant was very good. The staff were fantastic, very friendly and helpful. We will definitely plan to stay here again.
Stayed 1 night in Nov 2025

4/10 Poor

Laura

Disliked: Cleanliness, amenities, property conditions & facilities
Highly overpriced especially with only swimming pool access to the spa, rooms really need updating and general maintenance. Simple additions like slow closing doors so they don't slam and soundproofing the noise from adjacent rooms, as they are very easy to hear. A good clean too there were marks on the walls, kettle and hair in the bath.
Stayed 2 nights in Nov 2025

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great staff at reception and restaurant. Room was clean albeit the bathroom was very small. Great weekend. Food was lovely.
Stayed 2 nights in Nov 2025

8/10 Good

Hugo

Business traveller
Liked: Cleanliness, staff & service
Check-in was rapid and handled by consistently friendly staff. The room was of standard size, though the bathroom was notably small. Temperature control relied on an aging water-heater unit that required some effort to understand. Several cosmetic defects were present, including paint splashes on curtains, walls, and power outlets. Light leakage from the corridor was significant, and noise insulation was inadequate; conversations, coughing, and even restroom use from nearby rooms were clearly audible. The bathroom’s layout was inefficient, requiring the door to be closed before the toilet could be used. Cleanliness was acceptable, and towels were provided in adequate quantity and size. Breakfast offered a wide range of options with good overall taste. Food outside breakfast was of high quality. Although the hotel contains a gym, spa, and other facilities, these were not used and cannot be assessed. All staff interactions were polite, friendly, and efficient. No issues occurred beyond the structural and acoustic limitations already noted. Value for money is reasonable when using only the room and breakfast. Guests who take advantage of the additional facilities may experience improved overall worth.
Stayed 2 nights in Nov 2025

4/10 Poor

Delyth

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
After seeing the online pictures, we couldnt wait to come and stay, but what a disapointment. The place looked nothing like the pictures online. The spa was dirty, hot tub....I couldnt even see my feet the water was so dirty, over half of the jets did not work and there were limited bubbles. The plaster was peeling off the roof, some light fittings were falling out of the holes in the roof. Information about the spa and resort is online and not very user friendly. We had food in the resort restraunt, very dissapointing, cutlery and glasses were dirty. The quality was poor and the table was sticky and dirty. Breakfast the next day was not much better. Everythong was self service and not much assistance from staff. The grounds and pathways around the resort were worn and shabby looking. The room was clean overall, although we did find blood stains on the patio door on the outside and railings of patio were rusty. Decore of hotel is dated and musty smelling. Staff at reception had no uniform and did not look or act professionally. Very dissapointed and would not recommend and would not stay againt.
Stayed 2 nights in Nov 2025