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"staffing and facilities were very good. However the furnishings and fabric were quite shabby. Basin in our bathroom was badly cracked and the fan di ... " More

By a verified traveller on Mon 09 Sep 2019

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Standard Twin Room

Bed Count 1 Twin Bed Maximum Occupancy 3 Max
€114* Per night/room 2 May - 3 May

Executive Double Room, Canal View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Luxury Suite, Canal View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at Lion Quays Hotel & Spa. During your stay, you're just a quick walk from Lion Quays Spa. Enjoy features like free WiFi in public areas and free self-parking, plus 2 restaurants.

  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy Modern European cuisine while dining at The Waterside
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with body treatments, manicures and pedicures or deep-tissue massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 3 outdoor tennis courts, a gym and a steam room
  • Guests speak favourably about the breakfast and the overall condition of the property
  • Steps from Lion Quays Spa and a 2-minute drive from Pontcysyllte Aquaduct

Lion Quays Hotel & Spa ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Lion Quays Hotel & Spa

Couples (1)
3 out of 5
staffing and facilities were very good. However the furnishings and fabric were quite shabby. Basin in our bathroom was badly cracked and the fan didn't work. Dinner was good with efficient service and the staff were friendly at breakfast but we had to ask for replacement coffee mugs as both had big chips on the rims and I noticed two flies crawling over the pastries.

Posted by on 9 Sep 2019

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About the Lion Quays Hotel & Spa

Location Moreton, Oswestry, England SY11 3EN

Property Features

Lion Quays Hotel & Spa offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a business centre and meeting rooms. A health club, a sauna, and a terrace are also featured at the business-friendly Lion Quays Hotel & Spa. Self parking is free. Smoking is allowed in designated areas at this 4-star Oswestry hotel.

  • 1 building
  • 82 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Conference rooms
  • Built in 2004
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Beauty salon
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Outdoor tennis courts - 3
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Gobowen Station (2.4 km / 1.5 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Lion Quays Hotel & Spa offers 82 accommodations with a safe and complimentary bottles of water. Each accommodation is individually decorated. Guests can surf the web using complimentary wireless Internet access. Bathrooms include complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Premium channels
  • Coffee maker
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Heating
  • Ensuite bathroom
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7 AM to 10 AM.

The Waterside – This restaurant specialises in Modern European cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.

Nicos Brasserie – This brasserie specialises in Fusion cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.

Cafe Ash – On-site café. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

3 outdoor tennis courts and a health club are featured at the hotel. In addition to an indoor pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site
  • Health or beauty spa nearby

Spa Services

The on-site spa has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 12
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Mud bath in spa
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Online penalty collection
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 11.95 per person
  • Early check-in fee: GBP 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lion Quays Waterside
  • Lion Quays Waterside Oswestry
  • Lion Quays Waterside Resort
  • Lion Quays Waterside Resort Oswestry
  • Lion Quays Hotel Oswestry
  • Lion Quays Hotel
  • Lion Quays Oswestry
  • Lion Quays
  • Lion Quays Hotel & Spa Hotel
  • Lion Quays Hotel & Spa Oswestry
  • Lion Quays Hotel & Spa Hotel Oswestry

You should know

  • Pool access available from 7:30 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.