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Grupotel Orient

4.0 star property

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Photo gallery for Grupotel Orient

Aerial view
Bar (on property)
Lobby lounge
Terrace/patio
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
  • All-inclusive
  • Pool
  • Spa
  • Gym

Explore the area

Map
Carrer de la Duna, 3, Palma de Mallorca, Palma de Mallorca, Mallorca, 7600
  • El Arenal Beach
    ‪18 min walk‬
  • Palma Aquarium
    ‪4 min drive‬
  • Port of Palma de Mallorca
    ‪18 min drive‬
  • Palma de Mallorca (PMI)
    ‪6 min drive‬

Room options

View all photos for Double Room Single Use, Partial Sea View

1 bedroom, minibar, in-room safe, desk

Double Room Single Use, Partial Sea View

  • 18 sq m
  • Partial sea view
  • Sleeps 1
  • 2 Twin Beds

View all photos for Double Room (2 Adults)

1 bedroom, minibar, in-room safe, desk

Double Room (2 Adults)

8.0 out of 10
Very good
(13 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room Single Use, Pool View

1 bedroom, minibar, in-room safe, desk

Double Room Single Use, Pool View

  • 18 sq m
  • Sleeps 1
  • 2 Twin Beds

View all photos for Double Room, Partial Sea View (2 Adults)

1 bedroom, minibar, in-room safe, desk

Double Room, Partial Sea View (2 Adults)

  • 18 sq m
  • Partial sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room Single Use

1 bedroom, minibar, in-room safe, desk

Double Room Single Use

8.0 out of 10
Very good
(1 review)
  • 18 sq m
  • Sleeps 1
  • 2 Twin Beds

View all photos for Double Room, Pool View (2 Adults)

1 bedroom, minibar, in-room safe, desk

Double Room, Pool View (2 Adults)

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

1 bedroom, minibar, in-room safe, desk

Single Room

8.0 out of 10
Very good
(1 review)
  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

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About this property

Grupotel Orient

Family-friendly hotel with a full-service spa and a fitness center
A full-service spa, an indoor pool, and an outdoor pool are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a restaurant, a fitness center, and a bar/lounge.
Grupotel Orient offers 272 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. 40-inch flat-screen televisions come with satellite channels. Bathrooms include showers and hair dryers.

This Palma de Mallorca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. The spa is equipped with Turkish bath/hammam.
During your stay at Grupotel Orient, you're just a quick walk from Playa de Palma. You'll find features like free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free WiFi
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar, and a bar/lounge
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes 4 outdoor tennis courts, a gym, and a sauna
  • 9 minutes by car from El Arenal Beach and 15 minutes from Mallorca Son Moix Stadium
  • Local-area shuttle service available for a fee
Some rates at Grupotel Orient are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Grupotel Orient offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 2045 square feet (190 square meters) and includes conference space. An outdoor pool, a children's pool, and a hot tub are also featured at the family-friendly Grupotel Orient. You'll have access to the health club at a partner property.

This 4-star Palma de Mallorca hotel is smoke free.

Onsite venue - This buffet restaurant specializes in international cuisine and serves dinner only.

All-inclusive details

All-inclusive room rates at Grupotel Orient are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Bulgarian, Dutch, English, French, German, Italian, Romanian, Russian, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Area shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 4 outdoor tennis courts
  • Arcade/game room
  • Bicycle cleaning area
  • Bicycle equipment shop
  • Bicycle rentals
  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Mini golf
  • Mountain biking
  • Outdoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,045 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Spa treatment rooms
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1971
  • Electric bike charging
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable/satellite channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Please note this property enforces a strict dress code in its dining outlets. In the evening, men should wear pants, long or short-sleeved collared shirts, and appropriate footwear.
Fee for in-room wireless Internet: EUR 5 per day (rates may vary). Fee for wireless Internet in public areas: EUR 5 per day (rates may vary).
Property Registration Number H-PM-2155
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grupotel Orient
Grupotel Orient Hotel
Grupotel Orient Hotel Playa de Palma
Grupotel Orient Playa de Palma
Grupotel Orient Playa De Palma, Majorca
Grupotel Orient Hotel
Grupotel Orient Palma de Mallorca
Grupotel Orient Hotel Palma de Mallorca

Grupotel Orient Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 102 out of 290 reviews
Rating 8 - Good. 139 out of 290 reviews
Rating 6 - Okay. 36 out of 290 reviews
Rating 4 - Poor. 9 out of 290 reviews
Rating 2 - Terrible. 4 out of 290 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Gina

Travelled with group
Liked: Cleanliness, amenities
Quiet rooms, great breakfast buffet but our air condition wasn’t working. This is innacceptable in a place where you have 33 degrees every day.
Stayed 2 nights in Jul 2025

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay BUT very noisy especially at night.
Stayed 5 nights in Apr 2025

8/10 Good

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely and relaxing stay

Clean hotel, friendly bar and reception staff. Pool was lovely (and quiet, during my stay!) Food was a little bit hit-and-miss with the all-inclusive, but there was generally a wide selection available.
Stayed 4 nights in Apr 2025

10/10 Excellent

Nele

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and perfect location!
Stayed 3 nights in Aug 2024

10/10 Excellent

Bethan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

8/10 Good

Ramona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Grupotel Orient in Mallorca advertises itself as a four-star establishment, but in reality, it is more akin to a good three-star hotel. While it was clean, the facilities have clearly aged and no longer meet the standards one would expect from a four-star property. The hotel staff were quite authoritarian, creating the impression that they were looking for any opportunity to impose rules, which negatively affected the overall experience. Another downside was the air conditioning system, which could not be adjusted to the desired temperature but was instead set according to the hotel's preference. Additionally, the pool and sun loungers were insufficient for the size of the hotel, which has seven floors. Even at the pool's opening time at 10 a.m., there was already a queue for sun loungers. On the positive side, the hotel is well-located, just a 15-minute walk from the beach. The beach itself was a true oasis of relaxation, with a beautiful sea that made the effort worthwhile. In conclusion, the hotel does not live up to its four-star rating, and the overall experience was mixed, with both positive and negative aspects.
Stayed 8 nights in Aug 2024

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is ok, but a lot could be improved with the facilities and warmness of staff. Had to pay cash for a towel deposit which was unexpected and didn't have any.
Stayed 2 nights in May 2024

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only a one night stay but comfortable & with a pleasant view - always a plus when you want to relax in the evening.
Stayed 1 night in Oct 2023

6/10 Okay

Sylvia

Liked: Cleanliness, staff & service, amenities
The restaurant and staff and choice of food was beyond my expectations, i would definitely rate that a 4 star. The spar facilities also fab! Hotel rooms i would rate a 3* as certain things are in need of an upgrade. Their was alot of noise all throughout the nights, "lots of knocking on doors, there was no consideration towards the other guests at all"! When notified reception, it was delt with very well however it's a constant turnover so the same problem with a different room, had minimal sleep over 2 of the nights. It was mentioned from a female member of reception staff that, we try and put all the old together on the same floor, "so what about young families with small children "do you also have a seperate floor for them"! Nobody likes to be put in a box only for you to accommodate the customer's you find matter the most!
Stayed 3 nights in Sep 2023

10/10 Excellent

Jairo

Liked: Property conditions & facilities
Everything excellent!!
Stayed 3 nights in Sep 2023

10/10 Excellent

Wayne Anthony

Excellent
Stayed 4 nights in Sep 2023

8/10 Good

Ria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel
Stayed 3 nights in Aug 2023

8/10 Good

Bernardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beds are very stiff and a little expensive for an all inclusive but the included drinks were good. The food was pretty good! Staff at the front desk was very friendly and the dining area staff were amazing.
Stayed 2 nights in Sep 2022

10/10 Excellent

Andris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2021

4/10 Poor

Shereen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to the beach. Only 10 min walk. Property is nice. Clean and fairly modern. Big percentage of German visitors. Staff are accommodating. Views from the rooms are not the best.
Stayed 1 night in Sep 2019

10/10 Excellent

Maria

Stayed 6 nights in Sep 2019

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

A very good stay, room was very modern and clean, food was fantastic as was the service,
Stayed 4 nights in Aug 2019

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Hotel was very clean as were the rooms. Majority of staff helpful and polite. One draw back is that there is quite a steep hill up to the entrance. On the whole I would return.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Unique part of the hotel was friendly, helpful and very kind of staff they had. I would like to recommend to everyone to stay ın Grupotel Orient, where we felt safe, welcomed, enjoyed every minute of our stay. The night shows and kive musics were also good surprise. Thank you for management who thought about every details to make their guests to feel comfortable like at home and thank you to all workers of the hotel, who did not work to just earn a wage but put their good heart and lights on work and services.
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff all very friendly Spotlessly clean the whole property and pool areas Food, for an all inclusive hotel was excellent
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money

Pleasant solo stay during the first week of October, but the weather was a bit hit and miss and not warm enough for pleasant swimming in my opinion. The hotel is really good value for money with the inclusive buffet meals and unlimited use of the outdoor pool and the spa/wellness centre which includes a wet and dry sauna and indoor pool. If you're a light sleeper I'd advise requesting a room on the rear side of the building. The front side can be subject to noise from entertainment out the front. I requested to move and was given a quieter room without issue.
Stayed 6 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff! The hotel even prepared some dinner for us although we were late and the restaurant was already closed.
Stayed 2 nights in Oct 2018