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 Mallorca Island •1 Room
 Mallorca Island • 1 Room
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Myseahouse Hotel Neptuno

4-star property
Calle Llaut 34, Palma de Mallorca, Mallorca (01) 562 1066
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4.2 out of 5
Very good!
See all 36 ebookers Reviews

Points Of Interest

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Double Room, Balcony, Partial Sea View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Junior Suite, Balcony, Sea View (Lateral)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Double Room, Balcony, Partial Sea View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Double Room, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Double Room, Balcony, Sea View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Double Room, Sea View (Frontal)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at Universal Hotel Neptuno - Adults Only. During your stay, you're just a quick walk from Playa de Palma. Free WiFi in public areas, an indoor pool and a restaurant are available.

  • Free WiFi
  • Enjoy Mediterranean cuisine at PM1114, a bistro with a beachfront location
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a sauna and bicycles to rent
  • Steps from Playa de Palma and 6 minutes by car from El Arenal Beach
  • Airport, local-area and bus station shuttle shuttle service available for a fee

Universal Hotel Neptuno - Adults Only ratings based on 36 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Universal Hotel Neptuno - Adults Only

Everyone (14) Couples (10) Family (4) Friends (4)
5 out of 5
.

Posted by on 31 May 2022

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Comment from Hotel Management

13 Jun 2022 by MySeaHouse Team.

Dear Mrs. Ariane , Thanks for taking a time and giving us a 5*Rating. We hope to welcome you once again. Kindest Regards Your MySeaHouse Team

4 out of 5
Sehr schönes Frühstücksbuffet. Hotel direkt am Strand und Zimmer mit Meeresblick sehr empfehlenswert.

Posted by on 27 Oct 2023

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Comment from Hotel Management

29 Oct 2023 by Universal Hotel Neptuno TEAM

Hallo Germana,vielen Dank für Deine positive Bewertung und Dein Lob über unser Frühstücksbuffet. Wir freuen uns sehr darüber und hoffen Dich bald wieder einmal bei uns begrüssen zu dürfen.Sonnige Grüsse von der Playa de Palma.Universal Hotel Neptuno TEAM

4 out of 5
Auch wens direkt neben dem Megapark ist, hört man nichts. Top. Gerne wieder.

Posted by on 25 Oct 2023

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Comment from Hotel Management

29 Oct 2023 by Universal Hotel Neptuno TEAM

Hallo Mandy,vielen Dank für Deine positive Bewertung. Wir freuen uns sehr darüber und hoffen Dich bald wieder einmal bei uns begrüssen zu dürfen.Sonnige Grüsse von der Playa de Palma.Universal Hotel Neptuno TEAM

4 out of 5
Das Frühstücksbuffet ist jetzt nicht der Hammer. Sie geben sich sehr mühe für das anrichten und sind immer sehr freundlich und Aufmerksam. Das Essen von der Karte ist jetzt nicht das was man sich so vom Geschmack her wünscht. Liegt direkt neben dem Mega Park und man hört von da nichts, ausser man ist am Pool aber auch da ist es so wie ein Nebengeräusch. Ansonsten würde ich def. nochmals in dem Hotel Buchen.

Posted by on 22 Sep 2023

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Comment from Hotel Management

24 Sep 2023 by Universal Hotel Neptuno TEAM

Hallo Pasquale,vielen Dank für Deine positive Bewertung über Deinen Aufenthalt bei uns und wir freuen uns sehr, dass Du uns wieder besuchen kommen willst. Für uns wäre interessant zu erfahren was Dir genau am Frühstückbuffet gefehlt hat. Dafür stehen wir immer gerne direkt zur Verfügung.Sonnige Grüsse von der Playa de Palma.Universal Hotel Neptuno TEAM

4 out of 5
Personal sehr freundlich

Posted by on 22 Aug 2023

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Comment from Hotel Management

23 Aug 2023 by Universal Hotel Neptuno TEAM

Hallo Hanspeter,vielen Dank für Deine Bewertung und Dein Lob über unsere Freundlichkeit. Das freut uns sehr und wir hoffen Dich bald wieder bei uns begrüssen zu dürfen.Sonnige Grüsse von der Playa de Palma.Universal Hotel Neptuno TEAM

4 out of 5

Posted by on 17 Aug 2023

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Comment from Hotel Management

7 Sep 2023 by Universal Hotel Neptuno TEAM

Hello Dominique,thank you very much for your positive review about your stay with us. Hopefully you will visit us soon again.Sunny regards from the Playa de Palma.Universal Hotel Neptuno TEAM

3 out of 5

Posted by on 1 Aug 2023

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Comment from Hotel Management

21 Aug 2023 by Universal Hotel Neptuno TEAM

Hello Isabel,thank you very much for your review about your stay with us. Best regards from the Playa de Palma.Universal Hotel Neptuno TEAM

4 out of 5
Wir gehen seit Jahren in dieses Hotel! Es hiess, dass während der Pandemie renoviert wird. Leider nichts davon zu sehen. Und wir hatten leider ein Zimmer, dass wirklich nur für zwei Personen Platz hatte, wir waren aber zu 3. Schade! Es ist auch teurer geworden für viel weniger. Ansonsten ist die Lage wirklich perfekt. Die Rezeption ist immer mit sehr kompetenten und freundliches Team besetzt .der Pool perfekt, sauber und einfach zum erholen.

Posted by on 1 Jun 2022

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Comment from Hotel Management

15 Jul 2022 by MySeaHouse Team.

Sehr geehrte Frau Nicole, Vielen Dank für Ihren Besuch bei Myseahouse und dass Sie sich die Zeit genommen haben, eine Bewertung zu schreiben. Wir bedauern, dass Ihr Aufenthalt nicht ganz zufriedenstellend war. Eine Verlängerung war leider nicht möglich, dennoch haben wir zur Zufriedenheit unserer Kunden die Türen unseres Hotels wieder geöffnet. Wir wünschen Ihnen das Beste und wenn Sie wiederkommen möchten, werden wir auf Sie warten. Viele Grüße vom gesamten Myseahouse-Team.

4 out of 5
Personal war sehr Freundlich

Posted by on 22 Apr 2022

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Comment from Hotel Management

13 Jun 2022 by MySeaHouse Team.

Sehr geehrter Her Björn, Vielen Dank für Ihren Besuch bei Myseahouse und für Ihre gute Bewertung. Wir freuen uns immer zu wissen, dass unsere Kunden ihren Urlaub genossen haben und sich von unseren Mitarbeitern gut betreut gefült haben. Viele Grüße vom gesamten Myseahouse-Team.

4 out of 5
Das Hotel ist sehr zentral gelegen, direkt am Meer. Das Frühstücksbuffet ist abwechslungsreich, vielseitig und sehr fein. Das Nachtessen war nicht so unser Geschmack. Wir hätten besser nur Zimmer mit Frühstück gebucht und in einem der etlichen umliegenden Restaurants das Abendessen eingenommen. Das Zimmer war ruhig, sauber und schön.

Posted by on 20 Oct 2019

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Comment from Hotel Management

27 Nov 2019 by MySeaHouse Team

Sehr verehrter Gast, vielen Dank für Ihren freundlichen Kommentar und Ihre positive Bewertung. Es freut uns sehr, dass es Ihnen bei uns in zentraler Lage an der Playa de Palma gefallen hat und Sie mit der Ausstattung unseres Hotels zufrieden waren. Wir bedauern zu hören, dass unseren Abendessen Ihnen nicht geschmeckt haben. Wir werden versuchen zu verbessern. Wir hoffen, Sie wieder einmal bei uns begrüssen zu dürfen. Herzlichst, Ihr MySeaHouse Team

About the Myseahouse Hotel Neptuno

Location Calle Llaut 34, Palma de Mallorca, Mallorca 7600

Property Features

Universal Hotel Neptuno - Adults Only offers its guests a seasonal outdoor pool, an indoor pool, a sauna, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Spa services, a library, and a terrace are also featured at the business-friendly Universal Hotel Neptuno - Adults Only. An area shuttle within 30 metres, a round-trip airport shuttle and a bus station shuttle are available for a fee. This 4-star Palma de Mallorca hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 3 levels
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free parking nearby

Transport

  • Property shuttles: Airport shuttle, area shuttle within 30 metres, and bus station shuttle available for a surcharge

Room Amenities

Universal Hotel Neptuno - Adults Only offers 100 air-conditioned accommodations with espresso makers and a safe. Rooms open to balconies. Flat-screen televisions come with satellite channels. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is provided on a daily basis.

  • Private balcony
  • Flat-screen television
  • Satellite channels
  • Espresso maker
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

PM1114 – This beachfront bistro specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).

Pool Bar – This beachfront bar only serves light fare. Open daily.

Nearby Activities

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body wraps, body scrubs and body treatments.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, debit cards and cash.

Cashless payment methods are available for all transactions.

  • Humane animal treatment
  • Guest education on local ecosystems and culture
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on-site
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Car not required
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Minimum guest age is 16
  • Individually-wrapped food options are not available
  • Debit cards
  • Online penalty collection
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 12 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Neptuno Playa de Palma
  • Neptuno Hotel
  • Neptuno Playa de Palma
  • Myseahouse Hotel Neptuno Playa de Palma
  • Myseahouse Neptuno Playa de Palma
  • Myseahouse Neptuno

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open on 14 April and close on 31 October.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 16 years old aren't allowed.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.