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PuroGrand Hotel

5.0 star property

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Courtyard
Grand Mediterranean-Double Deluxe
Restaurant
Courtyard
Courtyard

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Gym
  • Spa
  • Housekeeping

Explore the area

Map
Carrer del Forn de la Gl ria 5, Palma de Mallorca, 07012
  • Cathedral of Santa Maria of Palma
    ‪5 min walk‬
  • Plaza Mayor de Palma
    ‪8 min walk‬
  • Port of Palma de Mallorca
    ‪6 min drive‬
  • Palma de Mallorca (PMI)
    ‪10 min drive‬

Room options

Grand Joy-Junior suite

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Mediterranean-Double Deluxe

Grand Mediterranean-Double Deluxe

Grand Mediterranean-Double Deluxe

10.0 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Grand Double Room (Essence)

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Flow-Double Superior

Grand Flow-Double Superior

Grand Flow-Double Superior

10.0 out of 10
Exceptional
(2 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

Grand Oasis Suite

  • Sleeps 2
  • 1 King Bed

Similar properties

Property entrance

Concepció by Nobis, Palma, a Member by Design Hotels

  • Pool
  • Breakfast included
  • Spa
  • Pet-friendly
4.9 out of 5, Exceptional, (196)
The price is €569
for 1 room
includes taxes & fees
10 Jul - 11 Jul
Concepció by Nobis, Palma, a Member by Design Hotels

About this property

PuroGrand Hotel

Luxury hotel with a full-service spa and a fitness center
This smoke-free hotel features a full-service spa, a restaurant, and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a steam room are onsite.
PuroGrand Hotel offers 16 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. LED televisions come with digital channels.

Bathrooms include showers with rainfall showerheads, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a steam room and a fitness center.
The onsite spa has couples treatment room(s). Services include massages.
Our customers tell us they can't get enough of the helpful staff at PuroGrand Hotel. During your stay, you're just a quick walk from Cathedral of Santa Maria of Palma. Enjoy features like free WiFi in public areas, plus a full-service spa and a restaurant. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Indulge with massages at the spa
  • Amenities include newspapers, a business center, and a rooftop deck
  • Onsite recreation includes a gym and a steam room
  • Within a 10-minute walk of Cathedral of Santa Maria of Palma and Plaza Mayor de Palma
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
PuroGrand Hotel offers its guests a full-service spa, a steam room, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

There's an onsite business center. A rooftop terrace, spa services, and a garden are also featured at the luxury PuroGrand Hotel.

This 5-star Palma de Mallorca hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 10:00 AM.
PuroGrand Hotel has a restaurant on site.

Languages

English, French, German, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 10:00 AM for a fee: EUR 20 for adults and EUR 20 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Steam room

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Newspapers in lobby

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre

Outdoors

  • Garden
  • Rooftop terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • No lift

More

  • 3 floors
  • Built in 2022
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Fan
  • Heating (climate-controlled)
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 10 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately EUR 20 for adults and EUR 20 for children
  • Pet fee: EUR 25 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector, a security system, and a first aid kit
Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 10 days before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Puro Grand Hotel
PuroGrand Hotel Hotel
PuroGrand Hotel Palma de Mallorca
PuroGrand Hotel Hotel Palma de Mallorca

PuroGrand Hotel Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 59 out of 66 reviews
Rating 8 - Good. 4 out of 66 reviews
Rating 6 - Okay. 3 out of 66 reviews
Rating 4 - Poor. 0 out of 66 reviews
Rating 2 - Terrible. 0 out of 66 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Rob

Stayed 3 nights in Jan 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 star experience

5 star experience all around, really accommodating and helpful staff. Receptionist at check in was especially helpful
Stayed 1 night in Dec 2024

10/10 Excellent

Joanie

Stayed 1 night in Oct 2024

10/10 Excellent

Nicholas

Stayed 1 night in Sep 2024

10/10 Excellent

ATHINA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel in old Palma town.
Stayed 1 night in Sep 2024

10/10 Excellent

ruslan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Victoria, HALLANDALE BEACH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels we have ever stayed at.
Stayed 3 nights in Jun 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

10/10 Excellent

Joel

Stayed 1 night in May 2024

10/10 Excellent

Gabriella

Stayed 2 nights in May 2024

10/10 Excellent

Gianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. The staff was the absolute highlight. Big gratitude to Anna and Serji at the front desk and Racier in the restaurant, as well as the other servers, and the gentleman who did turn down service. I don’t have all the names and wish I did, but every single staff member made our stay special. Great location!
Stayed 3 nights in Feb 2024

10/10 Excellent

Isabelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attention to detail perfect, superb friendly staff, huge comfy bed, lovely pillows, great shower, enormous breakfasts, lovely setting, very close to Cathedral, easy to walk everywhere.
Stayed 4 nights in Feb 2024

10/10 Excellent

andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely friendly and helpful.
Stayed 2 nights in Feb 2024

10/10 Excellent

Nick

Stayed 1 night in Oct 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautifully redone to be old Spanish style. Good food, felt like a resort, showed up early and room wasn't ready, so gave my wife and I private use of the spa to shower and get cleaned up from trip.
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

5-star Boutique

Excellent hotel with rooms that are well appointed and extremely comfortable. Excellent service and lovely food. Highly recommend as a great home base in Old Palma.
Stayed 2 nights in Aug 2023

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service
Really intimate hotel with staff that couldn’t do enough during our stay
Stayed 3 nights in Jun 2023

10/10 Excellent

Clodagh

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and made us feel very welcome. The breakfast was excellent, the room was just as it looks in photos. Everything was beautiful, we'll definitely come again.
Stayed 5 nights in Mar 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very well apportioned and laid out. The location is very convenient for many attractions and shopping etc. room very clean and well-maintained with everything one expects. Huge bed! Amenities and consumables of high quality Staff friendly, helpful and professional without being overly fussy Breakfast excellent in terms of choice and quality Two v. Minor points that could be attended to: 1. The huge bed in my room was positioned along with a bedside table in such a way that the doors of the wardrobe (generously sized) couldn’t be fully opened making it awkward to access. - for correction next time there’s a refurb. 2. If offering a range of TV channels check they all work (reported at time and efforts to fix unsuccessful). Neither issue spoiled anything though.
Stayed 4 nights in Mar 2023

10/10 Excellent

Stephen

Stayed 2 nights in Mar 2023

10/10 Excellent

Iain Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole hotel, it’s facilities and staff are superb. Only 16 bedrooms so a very personal service from excellent staff.
Stayed 5 nights in Feb 2023

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Jan 2023

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best holiday ever!

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very relaxing hotel to stay in with great staff
Stayed 7 nights in Oct 2022