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Hotel Casa Palopó - Relais & Chateaux

4.0 star property

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Photo gallery for Hotel Casa Palopó - Relais & Chateaux

Suite (Santa Catarina Master) | View from room
Creator video - submitted by Elena Taber
Deluxe Room (San Marcos) | View from room
Exterior detail
Premium bedding, minibar, in-room safe, individually decorated

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Kilometro 6.8, Carretera a San Antonio Palopó, Santa Catarina Palopo, Solola, 7011
  • Place, Lake Atitlán
    ‪2 min walk‬
  • Place, Santa Catarina Palopo Church
    ‪16 min walk‬
  • Place, Pintando Santa Catarina Palopó
    ‪2 min drive‬
  • Airport, Quetzaltenango (AAZ-Los Altos)
    ‪122 min drive‬

Room options

View all photos for Room

A bedroom with a wooden ceiling, a bed with white linens, a bench, two bedside tables with lamps, and a painting on the wall.

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room

A bedroom with a large bed, a chair, a small table, and a view of the outdoors.

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room

A bedroom with a large bed, multiple windows, and a view of trees and mountains.

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Room (San Marcos)

Deluxe Room (San Marcos)

Deluxe Room (San Marcos)

10.0 out of 10
Exceptional
(3 reviews)
  • Lake view
  • 15 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room (San Juan)

Deluxe Room (San Juan)

Deluxe Room (San Juan)

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room (San Lucas)

Deluxe Room (San Lucas)

Deluxe Room (San Lucas)

  • Lake view
  • 17 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite (San Pablo)

Junior Suite (San Pablo) | View from room

Junior Suite (San Pablo)

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Santa Catarina Master)

Suite (Santa Catarina Master)

Suite (Santa Catarina Master)

  • Lake view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Atitlan Master)

Suite (Atitlan Master) | View from room

Suite (Atitlan Master)

  • Lake view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (San Antonio)

Suite (San Antonio)

Suite (San Antonio)

9.0 out of 10
Wonderful
(2 reviews)
  • Lake view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Toliman)

Suite (Toliman)

Suite (Toliman)

  • Lake view
  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for San Rafael Deluxe

San Rafael Deluxe

San Rafael Deluxe

10.0 out of 10
Exceptional
(1 review)
  • Partial lake view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Santiago Junior Suite

Santiago Junior Suite

Santiago Junior Suite

  • Mountain view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for San Francisco Superior

San Francisco Superior

San Francisco Superior

  • Partial lake view
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for San Pedro Jr Suite

San Pedro Jr Suite

San Pedro Jr Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Partial lake view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for San Andres Deluxe

Premium bedding, minibar, in-room safe, individually decorated

San Andres Deluxe

10.0 out of 10
Exceptional
(2 reviews)
  • Partial lake view
  • 29 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Santa Clara Suite

Santa Clara Suite

Santa Clara Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • 48 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Cerro de Oro Grand Master Suite

Premium bedding, minibar, in-room safe, individually decorated

Cerro de Oro Grand Master Suite

  • Lake view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Villa (Palopo)

  • Sleeps 6
  • 3 King Beds
  • Free Wi-Fi

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About this property

Hotel Casa Palopó - Relais & Chateaux

Along with 2 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a fitness center, a bar/lounge, and spa services.
Hotel Casa Palopó - Relais & Chateaux offers 15 accommodations with minibars and safes. Rooms open to balconies. Each accommodation is individually decorated. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, and manicures and pedicures.
Our customers tell us they can't get enough of the helpful staff at Hotel Casa Palopó - Relais & Chateaux. During your stay, you're just a quick walk from Lake Atitlán. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • For dining with garden views, stop by 6.8 Palopó, one of the property's 2 restaurants
  • Take a swim in the outdoor pool
  • Indulge with facials, body scrubs, or massages at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, kayaking, and helicopter/airplane tours
  • Just a 1-minute drive from Pintando Santa Catarina Palopó and 7 minutes from Church of Saint Francis
  • Airport shuttle service available for a fee
Hotel Casa Palopó - Relais & Chateaux offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

Spa services, a library, and a terrace are also featured at the luxury Hotel Casa Palopó - Relais & Chateaux. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 4-star Santa Catarina Palopo hotel is smoke free.

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.
6.8 Palopó - Overlooking the garden, this fine-dining restaurant serves breakfast, lunch, dinner, and light fare.
Kinnik - This beachfront steakhouse serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open select days.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Relais & Chateaux.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • Free daily manager's reception

Restaurants on site

  • 6.8 Palopó
  • Kinnik

Things to do

  • Boat tours
  • Designer stores
  • Full-service spa
  • Gym
  • Helicopter/aeroplane tours
  • Kayaking
  • Library
  • Outdoor pool
  • Shopping

Conveniences

  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Upper floors accessible by stairs only

More

  • 2 buildings
  • Communal living room
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Desk
  • Individual decor
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 2 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Casa Palopó - Relais & Chateaux

Children and extra beds

  • Children younger than 10 are not allowed at this adults-only property. All guests 10 and older are welcome.
  • Rollaway/extra beds are available for USD 75.0 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 400 per vehicle (roundtrip, maximum occupancy 4)
  • Rollaway bed fee: USD 75.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Hotel Casa Palopó - Relais & Chateaux offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 6 AM - 9:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in January and close in December.
  • Pool access available from 9:00 AM to 6:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 10 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Casa Palopo Panajachel
Casa Palopo Panajachel
Hotel Casa Palopo Hotel
Hotel Casa Palopo Santa Catarina Palopo
Hotel Casa Palopo Hotel Santa Catarina Palopo

Hotel Casa Palopó - Relais & Chateaux Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 204 out of 262 reviews
Rating 8 - Good. 30 out of 262 reviews
Rating 6 - Okay. 15 out of 262 reviews
Rating 4 - Poor. 6 out of 262 reviews
Rating 2 - Terrible. 7 out of 262 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Katherine

Great place t
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Ross

Liked: Cleanliness, amenities, property conditions & facilities
Rooms and property are beautiful
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was 10/10. Maritza at the front desk was extremely helpful and helped us fill a two day itinerary with everything we wanted to do. The food and drinks were very good. Spa sauna is highly recommend with great views. Boat tour across the multiple towns in the lake is also a must.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Shelly

Liked: Cleanliness, amenities, property conditions & facilities
Attentive staff, charming hotel that has an amazing view!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Ran

Liked: Cleanliness, staff & service, amenities
Top notch trained staff, a real upscale experience A bit pricey but worth every penny
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, property conditions & facilities
Everything was great
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Janet

Liked: Cleanliness, amenities, property conditions & facilities
Amazing service. Staff went out of their way to take care of us.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love , an amazing place perfect museum was beautiful .
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, warm and kind staff, beautiful place.
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful! The food was great, we were able to enjoy the pool at the villa, and the view was the best. The staff is friendly and very helpful. Great stay, we enjoyed the restaurant at the lake as well; very delicious and good cuts.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible hotel. Extremely attentive and helpful staff. Beautiful views. Overall, amazing accommodation.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing property with beautiful views & good food

Everything was incredible! I can’t wait to go back!
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service from all the staff, very welcoming and private at the same time, to be calm and relaxed
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Fernando

Don’t stay @ room 4 it noisy and no cross ventilation, terrible stay right under restaurant, very noisy.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Dilayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience here is amazing. I will stay here again.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

penny

Liked: Cleanliness, amenities, property conditions & facilities
Simply the best! From the amazing,warm staff to the small details in the room to make me feel welcome and rested! The outdoor bath was so relaxing, along with the meditation kit, painting kit and the morning cacao boost! The pillows and bed were so comfortable as well. I loved everything!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

EUGENIA

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Sara Corenstein

Liked: Cleanliness, property conditions & facilities
Excelente
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, nice views. Rooms are charming. Staff is friendly, however service is slow. Food at main restaurant is not good.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
Everything was clean and sparkling. Casa is a totally colonial experience with steps and cobblestones and the most amazing panoramic view of the Lake and three volcanoes.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Fawzi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with excellent service. All smiles with an exceptional view of the lake. Really deserved to be 5 stars.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great, had a lot of fun and everyone was helpful with planning my days. They also went out of their way to help out with weather conditions and others.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

JAIME

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This peace is beautiful. Super friendly staff. The art, the food choices, the view of the lake. Simply perfect
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Alem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place I’ve stayed at in Guatemala such a great atmosphere and employees are so sweet and attentive!
Stayed 1 night in Oct 2024
Verified

2/10 Terrible

Masoud

Disliked: Cleanliness, amenities
Good location. Beautiful property. Really bad continental breakfast. Extremely overpriced food at the restaurant. Food quality is not good. Not many restaurant options around. Very dirty hot tub.
Stayed 3 nights in Dec 2025