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"Check in staff and check out staff outstanding, but having stayed in many other Mercure hotels, this has got to be the worst, breakfast disappointing, ... " More

By a verified traveller on Sun 12 Jan 2020

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Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
€57* Per night/room 21 Apr - 22 Apr

Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Twin Room, 2 Single Beds, Ocean View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at Mercure Pattaya Ocean Resort. During your stay, you're just a quick walk from Pattaya Beach. Features include free WiFi in public areas and free self-parking, plus 2 outdoor pools.

  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Splash around at the free water park or swim in the 2 outdoor pools
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a playground
  • Just a 3-minute walk from Pattaya Beach Road and 5 minutes on foot from Tiffany's Show
  • Pets welcome for a fee (restrictions apply)

Mercure Pattaya Ocean Resort ratings based on 4 Verified Reviews

Review Summary
3.2 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Pattaya Ocean Resort

Everyone (1) Other (1)
3 out of 5
Check in staff and check out staff outstanding, but having stayed in many other Mercure hotels, this has got to be the worst, breakfast disappointing, why bother have a list of fruits when you dont have anymore, asked for water melon and they said they ran out, first time I have eaten at any breakfast in any hotels and yours was the first to say you ran out of something, this is a 4 star hotel, come on Accor group, I paid alot of money to stay in this hotel, even the bathroom amenities was so basic, bathroom was small and room was small, water was cold in both pools, no chance letting my kid stay in the pool too long, I should have taken on what all the other reviewers say about the coldness of the swimming pool, I only picked this hotel because if the water park, but like I said water is way too cold at any time of the day, it is such a shame because out of all the Accor groups Mercure is normally my first choice but this stay has given me a sour taste, but staff are all amazing with a smile wherever I was in the hotel.

Posted by , from Pattaya on 12 Jan 2020

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Comment from Hotel Management

13 Jan 2020 by vikrant

Dear Valued Guest Thank you for taking out time and sharing your feedback with us. I am sorry for the shortfall in breakfast service and your experience did not meet the expectations. Please accept my sincerest apologies and please rest assured that I have addressed the issue with concerned team to investigate and take measures for further improvements. Our rooms might not be the biggest in the category but are tastefully designed and furnished to maximize space; the utility and room amenities are set up as per international brand standards. Thailand is a tropical country and swimming pool water temperature is well maintained between 25 to 28 degree Celsius. Sometimes sudden weather change can drop the temperature and we are looking for other alternatives. Your review is very important for us and I am sure, you will have a better experience on your next visit. Thank you and we will look forward to see you soon. Sincerely Vikrant Chauhan Operations Manager

5 out of 5

Posted by on 2 Dec 2022

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4 out of 5
Die Poollandschaft, die Kids waren begeistert.Personal war sehr freundlich, wir bekamen 2 Zimmer mit Verbindungstür.

Posted by , from Haldensleben on 20 Jun 2020

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Comment from Hotel Management

21 Jun 2020 by vikrant

Dear Valued Guest Thank you for choosing your stay with us and sharing great comments. I am glad that you had stayed in our connecting room and our kids pool feature was entertaining for your kids. This is our aim to create happy and pleasant time as you experienced. Thank you for the nice compliments and we wish to welcome you back. Sincerely Vikrant Chauhan Operations Manager

1 out of 5

Tolles hotel guter service gute lage

Modernes hotel an guter lage easy für shopping beach road taxis restaurants alles in der nähe

Posted by on 11 Jan 2016

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Property Features

As a guest of Mercure Pattaya Ocean Resort, you'll find 2 outdoor swimming pools, a complimentary water park, and a children's pool. Along with a restaurant, there's a snack bar/deli on site. A business centre and a meeting room are available. A computer station is on site and WiFi is free in public spaces. A terrace, a free kid's club, and tour or ticket assistance are also featured at the family-friendly Mercure Pattaya Ocean Resort. Limited free parking is available on a first-come, first-served basis. This 4-star Pattaya hotel is smoke free.

  • 1 building
  • 210 guestrooms or units
  • 16 levels
  • Built in 2014
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Refrigerator
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Pattaya Station (5.5 km / 3.4 mi)
  • Parking: Free self parking

Room Amenities

Mercure Pattaya Ocean Resort offers 210 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. LCD televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers. This Pattaya hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Private balcony
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Electric kettle
  • Shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Wardrobe or cupboard
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11:00 AM.

Mercure Pattaya Ocean Resort has a restaurant on site.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Rock climbing on site
  • Bicycle rentals nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

This is a certified Thailand SHA Plus property. Thailand SHA Plus is a health and safety certification (an additional level to the SHA standard), for properties that are open to vaccinated travelers and have at least 70% of staff vaccinated, issued by the Amazing Thailand Safety and Health Administration.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: THB 500 per pet, per stay
  • Maximum 2 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, mobile payments and cash

Mobile payment options include: Alipay

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, cash, mobile payments and Alipay.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Annual carbon offsets
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Smoke detector
  • Mobile payments
  • Service animals are allowed
  • Alipay
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 15
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safety and Health Administration (Thailand)
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: THB 1000.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 494 for adults and from THB 247 for children
  • Pet fee: THB 500 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Ocean
  • Mercure Ocean Resort
  • Mercure Pattaya Ocean
  • Mercure Pattaya Ocean Resort

You should know

  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.