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Novotel Pekanbaru

4.0 star property

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Photo gallery for Novotel Pekanbaru

Exterior
Front of property
Superior Double Room, 1 Double Bed
Bar (on property)
Outdoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking included
  • Breakfast available
  • Gym

Explore the area

View in a map
Jalan Riau No 59, Pekanbaru, Riau, 28154
  • Place, Ciputra Seraya Mall
    ‪3 min walk‬
  • Place, Pekan Baru Mall
    ‪3 min drive‬
  • Place, SKA Mall
    ‪6 min drive‬
  • Airport, Pekanbaru (PKU-Sultan Syarif Qasim II Intl.)
    ‪12 min drive‬

Room options

View all photos for Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed

  • 28 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | View from room

Superior Room, 2 Single Beds

  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Double Bed, Balcony

Deluxe Room, 1 Double Bed, Balcony

Deluxe Room, 1 Double Bed, Balcony

  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 2 Single Beds, Balcony

Deluxe Room, 2 Single Beds, Balcony

Deluxe Room, 2 Single Beds, Balcony

  • Sleeps 4
  • 2 Twin Beds

Superior Room, 1 Double Bed with Sofa bed

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Superior Room, Multiple Beds

  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

Similar properties

Indoor pool, pool loungers
FOX Hotel Pekanbaru
  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.0 out of 5, Very good, 14 reviews
The price is €31
includes taxes & fees
2 Nov - 3 Nov
FOX Hotel Pekanbaru

About this property

Novotel Pekanbaru

Hotel in Pekanbaru with a health club and spa services
Along with an outdoor pool, this hotel has a restaurant and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Novotel Pekanbaru offers 150 air-conditioned accommodations with minibars and safes. 40-inch LED televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers.

This Pekanbaru hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
During your stay at Novotel Pekanbaru, you're just a quick walk from Ciputra Seraya Mall. Features include free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy international cuisine while dining at Food Exchange
  • Buffet breakfast offered for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a gym
  • Steps from Ciputra Seraya Mall and 9 minutes by foot from Raya Mosque
  • Airport and local-area shuttle service available for a fee
Novotel Pekanbaru offers its guests a children's pool, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 10549 square feet (980 square meters) and includes conference space. Spa services, a terrace, and barbecue grills are also featured at the business-friendly Novotel Pekanbaru. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Pekanbaru hotel.

Guests can enjoy buffet breakfast for a fee.
Food Exchange - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Molecule Gastro - Onsite bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee: IDR 108,900 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Food Exchange
  • Molecule Gastro

Things to do

  • Children's pool
  • Health club
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10,549 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Terrace
  • Vegetable garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 15 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 400000.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 108900 per person
  • Airport shuttle fee: IDR 100000 per room (one-way)
  • Rollaway bed fee: IDR 400000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Novotel Pekanbaru Opening May 2016 Hotel
Novotel Pekanbaru Opening May 2016
Novotel Pekanbaru (opening March 2016)
Novotel Pekanbaru Hotel
Novotel Pekanbaru (Opening May 2016)
Novotel Pekanbaru Hotel
Novotel Pekanbaru Pekanbaru
Novotel Pekanbaru Hotel Pekanbaru

Reviews

Novotel Pekanbaru Reviews

8.4

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 46 out of 104 reviews
Rating 8 - Good. 36 out of 104 reviews
Rating 6 - Okay. 15 out of 104 reviews
Rating 4 - Poor. 5 out of 104 reviews
Rating 2 - Terrible. 2 out of 104 reviews

Reviews

2/10 Terrible

Han Lim

Stayed 2 nights in Jul 2025

6/10 Okay

Patsy

There are mosquitoes in the dining area.
Stayed 1 night in May 2025

6/10 Okay

Raymond Joseph

Liked: Cleanliness, staff & service
Clean, tidy, courteous staff.
Stayed 2 nights in Apr 2025

6/10 Okay

Raymond Joseph

Disliked: Amenities, property conditions & facilities
Very average
Stayed 4 nights in Apr 2025

10/10 Excellent

FRANCISCO JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Bradley

Stayed 1 night in Nov 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

willvin, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

susan ann

Business traveller
Liked: Cleanliness, staff & service
During booking..requested NON SMOKING room but was given smoking room. Was assured by Front Desk..room was sanitize 3X but cigarettes smells still lingers.
Stayed 1 night in Jul 2024

10/10 Excellent

Lee Chien

Stayed 2 nights in May 2024

6/10 Okay

GIM SHENG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chiller is not working
Stayed 2 nights in May 2024

10/10 Excellent

Lee Chien

Stayed 1 night in Feb 2024

10/10 Excellent

Thian Chye

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean comfortable and conveniently located next to Ciputra Mall
Stayed 1 night in May 2023

10/10 Excellent

Windra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility and friendly staffs!
Stayed 3 nights in Jun 2022

10/10 Excellent

Lee Chien

Stayed 1 night in May 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

imelda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go-to hotel whenever I'm in Pekanbaru to visit relatives. Great room and amenities and friendly staffs!
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Room lighting should be brighter otherwise rooms are clean and worth the price
Stayed 1 night in Jan 2020

8/10 Good

Irene

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stay for 3 nights, overall was happy. Hotel need to improve on the toiletries supply items. The items provide was not enough, and we have to call wait for housekeeping to send. Also the bath towel was not clean, perhaps hotel may consider to change for a new batch, as the towel already turn grey. Hope there is improve for our next visit. Thank you.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2019

8/10 Good

GOH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Thian Chye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019