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Novotel London Waterloo

4.0 star property

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Photo gallery for Novotel London Waterloo

Minibar, in-room safe, desk, blackout curtains
Exterior
Exterior
Bar (on property)
Children’s area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
113 Lambeth Road, London, England, SE1 7LS
  • Place, St. Thomas' Hospital
    ‪6 min walk‬
  • Place, Westminster Abbey
    ‪12 min walk‬
  • Place, London Eye
    ‪12 min walk‬
  • Airport, London (LCY-London City)
    ‪38 min drive‬

Room options

View all photos for Superior Twin Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, blackout curtains

Superior Twin Room, 1 Queen Bed with Sofa bed

8.8 out of 10
Excellent
(41 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 Queen Bed

Minibar, in-room safe, desk, blackout curtains

Executive Room, 1 Queen Bed

8.8 out of 10
Excellent
(6 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed (Premium)

Minibar, in-room safe, desk, blackout curtains

Superior Room, 1 Queen Bed with Sofa bed (Premium)

9.4 out of 10
Exceptional
(3 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed, Accessible

Minibar, in-room safe, desk, blackout curtains

Superior Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, blackout curtains

Superior Room, 1 Queen Bed with Sofa bed

7.8 out of 10
Good
(38 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Queen Bed with Sofa bed

Executive Suite, 1 Queen Bed with Sofa bed

Executive Suite, 1 Queen Bed with Sofa bed

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, blackout curtains

Executive Room, 1 Queen Bed with Sofa bed

8.4 out of 10
Very good
(6 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Novotel London Waterloo

Art Deco hotel with a restaurant, near London Eye
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a conference center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Novotel London Waterloo offers 187 air-conditioned accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 16 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Novotel London Waterloo's great location. During your stay, you're just a quick walk from St. Thomas' Hospital. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym and a playground
  • Guests have great things to say about the location and the helpful staff
  • Within a 15-minute walk of London Eye and St. Thomas' Hospital
  • Pets welcome for a fee
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 2153 square feet (200 square meters) and includes a conference center. A fitness center, an arcade/game room, and multilingual staff are also featured at the family-friendly Novotel London Waterloo. Parking is available for a fee.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 6 AM to 10 AM.
Elements - This restaurant serves breakfast, brunch, lunch, and dinner. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 24 per night)
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 6 AM to 10 AM for a fee: GBP 21 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Elements

Things to do

  • Arcade/game room
  • Gym
  • Playground
  • TV in common areas

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference centre (2,153 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night, plus a deposit of GBP 15 per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 21 per person
  • Self parking fee: GBP 24 per night
  • Pet deposit: GBP 15 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

London Waterloo Novotel
Novotel Hotel London Waterloo
Accor London Waterloo
London Novotel Waterloo
Novotel London Waterloo England
Novotel London Waterloo Hotel London
Novotel London Waterloo Hotel
Novotel Waterloo Hotel
Novotel London Waterloo
Novotel Waterloo
Novotel London Waterloo Hotel
Novotel London Waterloo London
Novotel London Waterloo Hotel London

Novotel London Waterloo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 511 out of 1001 reviews
Rating 8 - Good. 318 out of 1001 reviews
Rating 6 - Okay. 100 out of 1001 reviews
Rating 4 - Poor. 45 out of 1001 reviews
Rating 2 - Terrible. 27 out of 1001 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel céntrico para movilizarse rápidamente a los atractivos cercanos
Stayed 3 nights in Nov 2025

10/10 Excellent

Jessica

Stayed 3 nights in Oct 2025

6/10 Okay

Taimi Saara Selina

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Room wasn’t the cleanest. Service ok.
Stayed 3 nights in Oct 2025

10/10 Excellent

Shruthii

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast and AC
Stayed 3 nights in Oct 2025

8/10 Good

Joyce, Midland

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room clean, comfortable bed, breakfast nice
Stayed 5 nights in Oct 2025

10/10 Excellent

Erind, Staten Island

Stayed 6 nights in Oct 2025

10/10 Excellent

Daniella

Stayed 4 nights in Oct 2025

10/10 Excellent

Dhruti Shitalkumar

Liked: Cleanliness
Good economic
Stayed 5 nights in Jun 2025

8/10 Good

Pashmeena

Travelled with family
Stayed 1 night in Oct 2025

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff was particularly helpful in giving directions, making travel arrangements, and providing storage for our luggage. It was in walking distance of the Eye, Parliament, Buckingham palace and many other sites. A clean, quiet, comfortable place.to stay.
Stayed 2 nights in Oct 2025

10/10 Excellent

Mindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The executive room is spacious, allowing for a comfortable stay with 2 occupants. The bathroom aesthetics is on par with a 5 star hotel. Pros: - bus station within walking distance - slippers, bathrobe, and toiletries provided - TV has chrome cast - refillable glass bottle for water dispenser - coffee and tea bar available for purchase - reception attentive and very patient - housekeeping daily and upon request Cons: - gym has limited equipment and is very small - one key card eventually stopped working but they did fix it upon request - housekeeping ignoring our door signs (do not clean room today sign) and attempted to open our door when we were inside - glass cups provided inconsistently changed (sometimes 1 and not the other) - pillows sink in - towels are rough (except one day) Overall, I would come back regardless of the cons. The hotel is almost just as amazing as a 5 star hotel.
Stayed 6 nights in Oct 2025

8/10 Good

Miguel Angel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, comfortable room.
Stayed 3 nights in Sep 2025

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern rooms, the staff was absolutely wonder and so accommodating! We enjoyed bei by able to walk to nearby shops, parks and tourist attractions. Will definitely stay again someday!
Stayed 2 nights in Jul 2025

8/10 Good

Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property as a whole is attractive and well maintained. The surrounding area is convenient in terms of location, transportation, food and entertainment options. I had minimal interactions with staff but they were all courteous, competent and attentive. My room was stylish and comfortable in addition to being clean and in good order. The only area of improvement is Wi-Fi service. Unless you sign up for a “free” account, you are only afforded basic service. The bandwidth of the basic service is putrid. It does not support streaming media or even basic web interactions. I measured the speed multiple times and never saw throughput at higher than 1.4 Mbps. This is barely dial up speed. Even after submitting to requirement to create an account, the bandwidth was still lacking. It is unfortunate to disregard or leverage such an important service in 2025.
Stayed 3 nights in Sep 2025

6/10 Okay

Christopher

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly and accommodating, but the overall condition and cleanliness of the hotel was poor. The A/C struggled to work as well. The food served in the restaurant/bar was below average and the area that surrounded the hotel didn’t offer any sort of eateries. I wouldn’t stay here again.
Stayed 5 nights in Sep 2025

10/10 Excellent

Keisha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was modern, comfy beds, bathrooms were clean and had everything we wanted or needed. Sofa bed was also comfortable. Friendly staff and good breakfast. Bonus (after staying at Novotel Nice Arenas and Waterloo), the play area of kids, they loved it
Stayed 2 nights in Sep 2025

10/10 Excellent

CRAIG

Stayed 3 nights in Sep 2025

8/10 Good

Janet, Ballarat

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Waterloo Station and walking distance to most attractions
Stayed 5 nights in Sep 2025

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to places we needed to be and bud route is across the street bike rental is convenient as well. Very clean and felt safe
Stayed 4 nights in Sep 2025

10/10 Excellent

jonathan

Stayed 1 night in Sep 2025

10/10 Excellent

Muhammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

8/10 Good

Kacie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

LIANA-MONICA

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient area,
Stayed 3 nights in Sep 2025

10/10 Excellent

Hermann

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent choice, walking distance from everything
Stayed 2 nights in Sep 2025

4/10 Poor

DAVID duran norwood

Travelled with partner
Disliked: Amenities, property conditions & facilities
My room chill box was not working when I asked front desk he told me it wasn’t supposed to work and that I have to use the staff refrigerator. The carpet was very dirty and the couch in the room was filthy as well
Stayed 4 nights in Sep 2025

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