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Novotel London Waterloo

4.0 star property

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Photo gallery for Novotel London Waterloo

Bar (on property)
Exterior
Bar (on property)
Exterior
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Gym
  • Room service

Explore the area

View in a map
113 Lambeth Road, London, England, SE1 7LS
  • Place, London Eye
    ‪12 min walk‬
  • Place, Big Ben
    ‪15 min walk‬
  • Place, Buckingham Palace
    ‪7 min drive‬
  • Airport, London (LCY-London City)
    ‪32 min drive‬

Room options

View all photos for Superior Twin Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, blackout curtains

Superior Twin Room, 1 Queen Bed with Sofa bed

8.8 out of 10
Excellent
(41 reviews)
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed

8.8 out of 10
Excellent
(5 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed (Premium)

Superior Room, 1 Queen Bed with Sofa bed (Premium)

Superior Room, 1 Queen Bed with Sofa bed (Premium)

9.0 out of 10
Wonderful
(2 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed, Accessible

Superior Room, 1 Queen Bed, Accessible

Superior Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, blackout curtains

Superior Room, 1 Queen Bed with Sofa bed

7.8 out of 10
Good
(37 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Queen Bed with Sofa bed

Executive Suite, 1 Queen Bed with Sofa bed

Executive Suite, 1 Queen Bed with Sofa bed

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 Queen Bed with Sofa bed

Executive Room, 1 Queen Bed with Sofa bed

Executive Room, 1 Queen Bed with Sofa bed

8.4 out of 10
Very good
(6 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Novotel London Waterloo

Family-friendly hotel with a fitness center and a 24-hour front desk
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a conference center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Novotel London Waterloo offers 187 air-conditioned accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 16 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Novotel London Waterloo's great location. During your stay, you're just a quick walk from St. Thomas' Hospital. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym and a playground
  • Guests have great things to say about the helpful staff and the local sightseeing
  • Within a 15-minute walk of London Eye and Westminster Bridge
  • Pets welcome for a fee
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 2153 square feet (200 square meters) and includes a conference center. A fitness center, an arcade/game room, and multilingual staff are also featured at the family-friendly Novotel London Waterloo. Parking is available for a fee.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 6 AM to 10 AM.
Elements - This restaurant serves breakfast, brunch, lunch, and dinner. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 24 per night)

Food and drink

  • Daily full breakfast available 6 AM to 10 AM for a fee: GBP 21 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Elements

Things to do

  • Arcade/game room
  • Gym
  • Playground
  • TV in common areas

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference centre (2,153 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night, plus a deposit of GBP 15 per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 21 per person
  • Self parking fee: GBP 24 per night
  • Pet deposit: GBP 15 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

London Waterloo Novotel
Novotel Hotel London Waterloo
Accor London Waterloo
London Novotel Waterloo
Novotel London Waterloo England
Novotel London Waterloo Hotel London
Novotel London Waterloo Hotel
Novotel Waterloo Hotel
Novotel London Waterloo
Novotel Waterloo
Novotel London Waterloo Hotel
Novotel London Waterloo London
Novotel London Waterloo Hotel London

Novotel London Waterloo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 500 out of 1001 reviews
Rating 8 - Good. 331 out of 1001 reviews
Rating 6 - Okay. 100 out of 1001 reviews
Rating 4 - Poor. 43 out of 1001 reviews
Rating 2 - Terrible. 27 out of 1001 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

RENE, Hialeah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was only 15 minutes walking to the Big Ben, Parlamento, Eye of London, the room were clean, but the first room that they give us the restroom was small, the door doesn’t close and the water coming out, we talked and they change to another room much better, they don’t let you coming check in early, we have to wait to 3:00pm sharp for check in, the hotel have breakfast very good for 20 pounds. In overall that was a good option for staying in London
Stayed 7 nights in Jul 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was exceptional. Very clean. Staff was friendly and professional. Location of this hotel is very convenient. It is very close (walkable) to many London sites but not in the busy tourist areas. Highly recommend.
Stayed 1 night in Jul 2025

2/10 Terrible

Samandip

Stayed 3 nights in Aug 2025

10/10 Excellent

Jasper

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Dave

Liked: Cleanliness
Location
Stayed 4 nights in Jul 2025

10/10 Excellent

Geeta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, friendly staff.
Stayed 1 night in Jul 2025

10/10 Excellent

Michele, Dartmouth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Firat time out of Canada and we felt at home. Super friendly staff and just an amzing experience. My next trip i would stay there again in a heart beat.only downfall was everything was card and it ended up costing me more for.meals but thats not Novotels fault. Best experience. Will miss the staff. Wish i had gitten back early enough to say goodbye to the staff vecause they were just amazing.
Stayed 5 nights in Jul 2025

8/10 Good

Bright

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property just next door to Lambeth Palace, the historic home of Britain's preeminent clergy. Walking distance to central London sights such as the Eye. Even closer are cute streets with affordable and tasty dining and some shopping options.
Stayed 5 nights in Jun 2025

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Lovely hotel, good location. Nice room, slight wear in the bathrooms which could be improved. Nice comfortable beds. Overall a great base for visiting the sights of London.
Stayed 3 nights in Jul 2025

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, booked a room with 2 beds, came with 1 bed and 1 small couch that converts to a bed. Know that the shower is glass that can be seen right through from room, also the sink is directly in the main room. Fortunately the manager upgraded me to a room with normal bathroom. Thanks! Restaurant is dark and not always open.
Stayed 4 nights in Jul 2025

10/10 Excellent

Yanfang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location to visit in London. Recommended it!
Stayed 2 nights in Jul 2025

8/10 Good

Allister

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good reliable hotel
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Eco hotel

Clean and eco friendly hotel with refillable bottle with filtered water. Good location. But housekeeping needs a bit of reminding for missing things in the room.
Stayed 7 nights in Jul 2025

2/10 Terrible

aris

Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

8/10 Good

Alberto

Liked: Cleanliness
Nice hotel
Stayed 4 nights in Jul 2025

2/10 Terrible

Alex

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I do not recommend this hotel to anyone. All the rooms on the floor I stayed in did not have AC. When I approached the reception lady she stated she can’t do anything for us as all the rooms were “sold out” and the manager was not on site. She told us to call the agency we booked the stay with and have them deal with it. The room was extremely hot as it was 90 degrees outside. If you can do yourself a favor and avoid booking this hotel.
Stayed 1 night in Jul 2025

8/10 Good

Kin-Yip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is within walking distance to some of the key attractions
Stayed 3 nights in Jul 2025

10/10 Excellent

lu

Stayed 6 nights in Jun 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, clean, modern, good breakfast, conveniente location. Would definitwly stay here again.
Stayed 2 nights in Jun 2025

10/10 Excellent

Orin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Marty

Liked: Cleanliness, amenities, property conditions & facilities
great breakfast and rooms and staff!
Stayed 3 nights in Jun 2025

10/10 Excellent

Feng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jun 2025

2/10 Terrible

Akintunde

Disliked: Cleanliness, staff & service, property conditions & facilities
The electrical system sparked and we lost power in our room, and the room was dirty and stinking, even the new room they moved us to was stinking.
Stayed 3 nights in Jun 2025

6/10 Okay

Xia

Travelled with family
Disliked: Amenities, property conditions & facilities
Great location but no the friendliest staffs.
Stayed 5 nights in Jun 2025

10/10 Excellent

Anna Ewa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything great! Walking distance to lots of attraction.
Stayed 6 nights in Jun 2025

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