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4.8 out of 5

"Hotel has excellent location on beach though a little remote - taxis are cheap and plentiful. Staff are very enthusiastic and friendly though need bet ... " More

By a verified traveller on Fri 11 Nov 2016

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Luxury Villa, Garden View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Luxury Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Villa Garden - Spa Inclusive

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Luxury Villa, Poolside

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room, 2 Bedrooms, Ocean View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at The Shells Resort & Spa Phu Quoc. During your stay, you'll be close to Phu Quoc Night Market. Features include free WiFi in public areas, free valet parking and a free round-trip airport shuttle.

  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy a beachfront location while dining at FLOW Restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with massages, body treatments or reflexology at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a private beach, a steam room and kayaking
  • 3.2 mi (5.1 km) from Phu Quoc Night Market and 13.1 mi (21.1 km) from Vinpearl Safari
  • Free airport shuttle service

The Shells Resort & Spa Phu Quoc ratings based on 4 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Shells Resort & Spa Phu Quoc

Everyone (3) Couples (1)
4 out of 5

Great Stay

Hotel has excellent location on beach though a little remote - taxis are cheap and plentiful. Staff are very enthusiastic and friendly though need better training and guidance to truly maximise the potential of this hotel. Did not see anywhere else in the area I would rather have stayed.

Posted by , from Gloucestershire on 11 Nov 2016

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5 out of 5

Great experience

Hotel was positive surprise, was really worth of the money. Hotel staff was really friendly, taking care really well, working smoothly. SPA was nice and relaxing. Only minus is location, if you want to go the city, you need car or motorbike, we rent motorbike and we drove around hole island, what we can also recommend, there is not so much trafic.

Posted by on 15 Mar 2015

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5 out of 5
Sehr freundliches Personal und eine tolle Anlage. Der ideale Ort, sich zu entspannen.

Posted by on 23 Mar 2020

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5 out of 5

Grosszügige Zimmer mit Meersicht im Hauptgebäude

Pros: Praktisch alles
Cons: An der Reception hatten sie praktisch nie Scheine zum wechseln.
Abwechslungsreiches Frühstücksbüffet. Live Musik am Abend. Stets höfliches und hilfsbereites Personal. Gepflegter Strand vor dem Hotel. Genügend Strandliegen. Sehr sauberer Pool. Am Abend wurde oft ein Gratis-Drink offeriert! Prost! Wichtig: unbedingt genügend kleine Geldscheine mitnehmen für Tips usw. An der Reception hatten sie praktisch nie Scheine zum wechseln. Am Morgen fürchterliche amerikanische Christmas Songs im Restaurant! Eigentlich eine Bekleidung für asiatische Gäste.

Posted by , from Switzerland on 27 Dec 2016

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About the The Shells Resort & Spa Phu Quoc

Location Ganh Gio Beach, Duong Dong Town, Phu Quoc, Kien Giang

Renovations + Closures

The following facilities or services will be unavailable from December 5 2022 to December 31 2024 (dates subject to change):

  • One of the swimming pools

Property Features

Step outside to unwind on the sandy beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Shells Resort & Spa Phu Quoc such as the outdoor pool and a steam room. There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a garden and a terrace. Limited free parking is available on a first-come, first-served basis. This 5-star Phu Quoc resort is smoke free.

  • 134 guestrooms or units
  • 2 levels
  • Built in 2014
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

The Shells Resort & Spa Phu Quoc offers 134 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. This individually decorated and furnished accommodation includes desks. Beds feature premium bedding. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries. Additionally, rooms include complimentary bottles of water and a hairdryer. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.

  • Private balcony or patio
  • Minibar
  • In-room dining (limited hours)
  • Luxury bedding
  • Separate bath and shower
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Desk
  • Blackout curtains
  • Air conditioning
  • Unique furnishings
  • Unique decor
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.

FLOW Restaurant – This beachfront restaurant serves breakfast, lunch and dinner. A children's menu is available. Reservations are required.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the resort include a private beach, an outdoor pool and a steam room.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Kayaking on site

Spa Services

The on-site spa has 10 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Minimum age to access spa is 18
  • Reflexology
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport. To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The Shells Resort & Spa Phu Quoc offers transfers from the airport. Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 38.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at The Shells Resort & Spa Phu Quoc

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Additional fees may apply to children for items such as bedding and meals and must be paid directly at the hotel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash.

  • One child stays free
  • Car required
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 5
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property is not currently implementing any enhanced cleaning measures
  • No lifts
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 15 for adults and from USD 11 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 38.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Shell Phu Quoc
  • Shell Resort Phu Quoc
  • Shells Resort Phu Quoc
  • Shells Resort
  • Shells Phu Quoc
  • The Shells Resort & Spa Phu Quoc Island, Vietnam
  • The Shells Resort Spa
  • The Shell Resort Spa
  • The Shells Resort Spa Phu Quoc
  • The Shells & Phu Quoc Phu Quoc
  • The Shells Resort Spa Phu Quoc
  • The Shells Resort & Spa Phu Quoc Resort
  • The Shells Resort & Spa Phu Quoc Phu Quoc
  • The Shells Resort & Spa Phu Quoc Resort Phu Quoc

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.