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Grand Mercure Phuket Patong

5.0 star property

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Photo gallery for Grand Mercure Phuket Patong

Exterior
Creator video
Cocktail bar, poolside views, open daily
Exterior
Free minibar items, in-room safe, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1 Soi Ratuthit 200 Pi 2 Road, Patong Beach, Patong, Phuket, 83150
  • Place, Patong Beach
    ‪7 min walk‬
  • Place, Jungceylon Shopping Center
    ‪9 min walk‬
  • Place, Bangla Road
    ‪14 min walk‬
  • Airport, Phuket (HKT-Phuket Intl.)
    ‪51 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Pool Access

Deluxe Room, 1 King Bed, Pool Access

Deluxe Room, 1 King Bed, Pool Access

9.2 out of 10
Wonderful
(15 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Pool Access

Deluxe Room, 2 Single Beds, Pool Access

Deluxe Room, 2 Single Beds, Pool Access

8.0 out of 10
Very good
(2 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(42 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

8.2 out of 10
Very good
(14 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Suite, 1 King Bed

Superior Suite, 1 King Bed

Superior Suite, 1 King Bed

  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms

Villa, 2 Bedrooms

Villa, 2 Bedrooms

  • 215 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

View all photos for Villa, 1 Bedroom

Villa, 1 Bedroom

Villa, 1 Bedroom

  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

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About this property

Grand Mercure Phuket Patong

Along with 3 outdoor pools, this hotel has a full-service spa and a restaurant. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle, and a free shopping center shuttle. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
Grand Mercure Phuket Patong offers 314 accommodations with minibars (stocked with some free items) and minibars. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Ryn Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Thai massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision.

Our customers tell us they can't get enough of the pool at Grand Mercure Phuket Patong. During your stay, you're just a quick walk from Patong Beach. Enjoy features like free WiFi in public areas, free self parking, and a free area shuttle.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine and pool views while dining at Bubbles Restaurant
  • Buffet breakfast served daily for a fee
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Treat yourself to aromatherapy, facials, or Thai massages at Ryn Spa
  • Services include babysitting, supervised childcare, and dry cleaning/laundry
  • Onsite recreation includes a gym, a steam room, and a playground
  • Guests have great things to say about the helpful staff and the breakfast
  • Within a 10-minute walk of Patong Beach and Jungceylon Shopping Center
  • Free shopping center and local-area shuttle service
Grand Mercure Phuket Patong offers its guests a full-service spa, 3 outdoor swimming pools, a waterslide, and a steam room. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center, 3 meeting rooms, and limo/town car service. Event space at this hotel measures 4455 square feet (414 square meters) and includes conference space. A children's pool, a fitness center, and a rooftop terrace are also featured at the luxury Grand Mercure Phuket Patong. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Patong hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Bubbles Restaurant - This poolside restaurant specializes in international cuisine and serves lunch and dinner.
Craft Bar - This brewpub serves light fare only. Happy hour is offered. Open daily.
Bounce - This poolside cocktail bar specializes in international cuisine and serves light fare only. Happy hour is offered. Open daily.
Chou Chou Deli Shop - This café specializes in international cuisine and serves light fare only. Happy hour is offered. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle
  • Free shopping centre shuttle
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: THB 600 for adults and THB 300 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bounce
  • Bubbles Restaurant
  • Chou Chou Deli Shop
  • Craft Bar

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Library
  • Playground
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • 4,455 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 6 buildings
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2014
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub or rainfall showerhead
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 15

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The name on the photo identification presented at check-in must match the name on the reservation.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Mercure Phuket Patong

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1600.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: THB 1000.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately THB 600 for adults and THB 300 for children
  • Airport shuttle fee: THB 2000 per vehicle (one-way, maximum occupancy 8)
  • Airport shuttle fee per child: THB 2000 (one-way), (up to 18 years old)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1600.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Grand Mercure Phuket Patong offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Mercure Phuket Patong Hotel
Grand Mercure Phuket Hotel
Grand Mercure Phuket Patong
Grand Mercure Phuket
Grand Mercure Phuket Patong Resort
Grand Mercure Phuket Resort
Grand Mercure Phuket Patong (opening Early 2014)

Grand Mercure Phuket Patong Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 610 out of 1000 reviews
Rating 8 - Good. 287 out of 1000 reviews
Rating 6 - Okay. 66 out of 1000 reviews
Rating 4 - Poor. 18 out of 1000 reviews
Rating 2 - Terrible. 19 out of 1000 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Zhivko

Travelled with family
Liked: Cleanliness
The hotel was ok! The staff was friendly. The location is good. The breakfast was not very good, there was more like for lunch.
Stayed 7 nights in Jan 2026

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and staff was very helpful. Close to markets and convenience stores.
Stayed 3 nights in Jan 2026

2/10 Terrible

Asif

Stayed 3 nights in Jan 2026

10/10 Excellent

Tsuboi

Liked: Cleanliness, property conditions & facilities
Excellent room, service and location. I strongly recommend ground floor room to access pool directly.
Stayed 2 nights in Jan 2026

10/10 Excellent

Shari Anne

Stayed 7 nights in Jan 2026

6/10 Okay

Jessie

Liked: Property conditions & facilities
The pictures don’t tell the whole story. The lobby, bar and restaurant were immaculate and well maintained. The rooms, on the other hand were quite a different story. They were in need of upgrades. The bathrooms were dated and worn, the beds were ridiculously hard and there was a constant presence of termites in the rooms and bathrooms.
Stayed 5 nights in Jan 2026

10/10 Excellent

Narinder Singh

Stayed 1 night in Jan 2026

10/10 Excellent

rafael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the third time we come to this hotel for its excellent hospitality, facilities and location. Regards the room we take the pool access..they are the best
Stayed 4 nights in Jan 2026

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good service friendly staff
Stayed 6 nights in Dec 2025

4/10 Poor

Richard

Disliked: Staff & service
Surprised this is a 5 star. I’d say a mid-level 4 star respectfully. Smell in my bathroom & v few sun loungers by pool.
Stayed 2 nights in Dec 2025

10/10 Excellent

Andre Vivian

Pleas
Stayed 7 nights in Dec 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

10/10 Excellent

Barry Charles

Stayed 13 nights in Dec 2025

8/10 Good

Samina

Travelled with partner
Liked: Amenities, property conditions & facilities
We had a great stay at Grand Mercure hotel. The staff were very helpful and professional. Especially the staff at breakfast and dinner they were very courteous and friendly. The hotel is in a great location as you have everything close by. Patong beach is a 7 minute walk and Central shopping centre is a 15 minute walk. It is a very busy and live area. The only improvement I may suggest with the hotel is cleanliness of rooms. Overall cleanliness was okay however at times there were dust and hair in places. Otherwise a lovely place to stay.
Stayed 16 nights in Nov 2025

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 3 nights in Dec 2025

6/10 Okay

Nooj

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It’s a lovely hotel, but the downside is that if you’re placed in a different block, you have to walk all the way around to reach the second lift. It’s not very convenient when you have a pram and a baby. I.e if your room is 440 > you will have to walk all the way round and then breakfast you would have to get the lift to 2nd floor then walk down quite a few stairs with a child
Stayed 5 nights in Dec 2025

10/10 Excellent

Amirsalar

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 2 nights in Nov 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Amenities
I’ve never had the variety choice and freshness of produce supplied for breakfast and the staff are so courteous and helpful
Stayed 8 nights in Nov 2025

6/10 Okay

Sarath

Stayed 3 nights in Nov 2025

8/10 Good

Isam

Stayed 5 nights in Nov 2025

10/10 Excellent

Franck Christian Jean Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff from the Cafe to the Restaurant and Bar's and staff from desk, security and cleaners went out of their way to make your Holiday at Grand Mercure Resort as pleasurable and worry free as possible. You were left with nothing but to relax and enjoy your holiday. Will be going back for another Holiday.
Stayed 10 nights in Nov 2025

10/10 Excellent

Chasity

Stayed 4 nights in Nov 2025

10/10 Excellent

Carolina Maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Exceptional staff, location and hotel
Stayed 14 nights in Nov 2025

10/10 Excellent

Tisa, Fresno

Liked: Cleanliness, amenities, property conditions & facilities
Everything… it was an amazing stay!
Stayed 1 night in Nov 2025

10/10 Excellent

Kishor

Stayed 9 nights in Oct 2025