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Mercure Phuket Patong Journeyhub

4.0 star property

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Photo gallery for Mercure Phuket Patong Journeyhub

Outdoor pool
Garden
Breakfast, lunch, dinner served; Caribbean cuisine
Daily buffet breakfast (THB 300 per person)
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Bar
  • Room service
  • 24/7 front desk
  • Gym

Explore the area

View in a map
240/8, Pungmuansai Kor Road, Tambon Patong, Kratu District, Patong, Phuket, 83150
  • Place, Patong Beach
    ‪12 min walk‬
  • Place, Bangla Road
    ‪16 min walk‬
  • Place, Jungceylon Shopping Center
    ‪16 min walk‬
  • Airport, Phuket (HKT-Phuket Intl.)
    ‪40 min drive‬

Room options

Suite, 2 Bedrooms (1 Double Bed and 1 Single Bed)

  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

Privilege, Room, 2 Single Beds, Mountain View

  • Sleeps 3
  • 2 Twin Beds

Classic Room, 1 Double Bed

  • Sleeps 3
  • 1 Double Bed

Privilege, Room, 1 Double Bed, Mountain View

  • Sleeps 3
  • 1 Double Bed

Classic Room, 2 Single Beds

  • Sleeps 3
  • 2 Twin Beds

Premier Corner Room, 1 Double Bed

  • Sleeps 3
  • 1 Double Bed

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Exterior
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includes taxes & fees
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About this property

Mercure Phuket Patong Journeyhub

Hotel with free parking, near Bangla Road
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Mercure Phuket Patong Journeyhub offers 198 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished. 40-inch LCD televisions come with digital channels and first-run movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Patong hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
During your stay at Mercure Phuket Patong Journeyhub, you're just a quick walk from Nurul Islam Mosque. Free WiFi in public areas, free self parking, and a free area shuttle are available.
  • Free WiFi
  • Free self parking
  • The restaurant, poolside bar, and bar/lounge offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Just a 2-minute drive from Bangla Road and 5 minutes from Patong Beach
  • Free local-area shuttle service
  • Pets welcome for a fee
Mercure Phuket Patong Journeyhub offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A rooftop terrace, barbecue grills, and tour/ticket assistance are also featured at the business-friendly Mercure Phuket Patong Journeyhub. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 4-star Patong hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Onsite venue - This restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: THB 300 for adults and THB 150 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Free area shuttle
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 8 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LCD TV with digital channels
  • First-run films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 2 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 2 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: THB 500 per pet, per stay

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1000.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: THB 1000.0 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately THB 300 for adults and THB 150 for children
  • Airport shuttle fee: THB 1000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: THB 1000 (one-way), (up to 18 years old)
  • Pet fee: THB 500 per pet, per stay
  • Rollaway bed fee: THB 1000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Mercure Phuket Patong Journeyhub offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 2 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Journey Hub Hotel Phuket Patong
Journey Hub Phuket Patong
Oakwood Hotel Journeyhub Phuket Patong
Oakwood Journeyhub Phuket Patong
Oakwood Journeyhub Phuket
Hotel Oakwood Hotel Journeyhub Phuket Patong
Patong Oakwood Hotel Journeyhub Phuket Hotel
Hotel Oakwood Hotel Journeyhub Phuket
Journey Hub Hotel Phuket

Reviews

Mercure Phuket Patong Journeyhub Reviews

7.8

Good

7.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 51 out of 134 reviews
Rating 8 - Good. 44 out of 134 reviews
Rating 6 - Okay. 20 out of 134 reviews
Rating 4 - Poor. 7 out of 134 reviews
Rating 2 - Terrible. 12 out of 134 reviews

Reviews

6/10 Okay

Jess

Travelled with partner
Liked: Property conditions & facilities
The hotel was nice and friendly, located in a good general location too! Pool was nice and refreshing, gym was pretty small and standard but still useable. Only downfall was no balcony or opening windows so the room became very damp. Especially because the bathroom fan wasn’t very strong to suction out the steam of the shower as well. Overall good for the amount of nights we stayed/price we paid
Stayed 5 nights in Jun 2025

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We love it
Stayed 5 nights in Jun 2025

8/10 Good

Raymondstar

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful place to be at. Conveniently you can go to Patong beach which is in a walkable distance.. The staffs are amazing… A Must try Hotel ❤️🙏
Stayed 2 nights in Apr 2025

8/10 Good

Lauchlan

Liked: Cleanliness, staff & service, property conditions & facilities
Over all a good location friendly staff but the food is not very good it’s on the dryer side. The people on our level were slamming the doors and yelling all night as well as switching rooms and making the alarms go off and it was very irritating. There was one cleaner who was absolutely amazing and I never got their name but they wore orange lip stick. It was overal not a bad experience but it could of been better, I found it annoying how all the lounge chairs by the pool are broken in some way, nice to havere your water replaced daily as well as room service though and being greeted with a purple tea was very nice too
Stayed 10 nights in Mar 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and very helpful. Rooms were great and clean. The restaurant food wasnt very good

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very helpful, very comfortable and rooms was immaculate. Staff helped me with luggage. Beds was very big and comfy. Pool was lovely. Restaurant is 24 hours which is amazing and the food is lovely and very well priced. Would definitely recommend a stay.
Stayed 2 nights in Jan 2025

6/10 Okay

maurice

Liked: Staff & service
Ok for one night
Stayed 1 night in Jan 2025

10/10 Excellent

Arash

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is so nice to relax at after a mini workout at the gym. Nice breakfast and restaurant
Stayed 2 nights in Dec 2024

10/10 Excellent

Rehman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Go !!!!

Perfect location , staff soooo Nice ❤️
Stayed 3 nights in Nov 2024

2/10 Terrible

Marisdel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
En mi estadía en Tailandia, este ha sido el peor hotel en cual me he hospedado. La habitación sucia, el baño y el techo tenía mood. Las toallas que parecían ser blancas, eran color crema de lo sucias e empercudidas que estaban. Las sillas de la piscina muchas estaban rotas. El cristal súper sucio. Los azulejos de la piscina muchos necesitaban el cooking. La verdad que este ha sido el peor hotel por lo sucio que lo tienen, asco daba estar ahí. Otra cosa, al parecer el dueño es de la India, porque el restaurante tenía un menú indú y habían muchos, pero muchos huéspedes de la India por lo tanto el olor a curry era muy fuerte.
Stayed 4 nights in Nov 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing hotel and staff. We are heading back to phuket before we leave and likely will be booking journey hub again. About 15-20 minute walk from beach and close enough to night life to have fun but far away so you can have a quiet nights sleep :) let me add the rooftop pool and patio was AMAZING. Laundromat and 7/11 right next door
Stayed 2 nights in Nov 2024

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value for money

Great pool area and great room. Very clean and tidy.
Stayed 3 nights in Jul 2024

4/10 Poor

Kelly

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very dirty rooms. Whoever is supposed to be cleaning the rooms is not doing their job.
Stayed 5 nights in Jun 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for the price.
Stayed 1 night in Apr 2024

6/10 Okay

Liam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Nice place to stay but staff inconsiderate

Me and my son went in the pool and found that our eyes were stinging a lot. Not sure if they use something different to chlorine or if they over used it although I couldn’t smell chlorine. The biggest issue at this hotel was being woken up by reception staff. On arrival at the hotel I checked in as normal. They took photocopies of my passport etc. when booking on hotels.com I sometimes pay in advance or when I stay depending on choice by hotels and cash flow. I was shown to my room with my 12 year old son. We settled in around 3.45, went to the pool, ate and went back to the room for around 6.30pm. We had such a late night the night before and a trip that day I went to bed around 8 after my shower. I woke up to my son playing his phone around 9pm momentarily still in a good sleep. I told him to come off the phone and got to sleep which he did. I then heard noises again and told him off still in a descent sleep for him to say it’s not me it’s the phone. I asked him to answer it as it was on the other side of the room away from the bed. He came off and said the reception said something about the booking but didn’t understand what. I said we will sort tomorrow and go to sleep. At 9.45pm I hear banging at the door. 2/3 lots of knocking in thinking they will go away as I’m in sleep mode… they didn’t they continued to knock 5-6 times shouting. I spoke with the manager that apologised and offered 1000bart discount for a second night. I couldn’t sleep until 4am after.
Stayed 1 night in Dec 2023

2/10 Terrible

Julien

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotelzimmer war sehr dreckig und wurde nicht richtig sauber gemacht. Die Klimaanlage war andauernd defekt und machte extreme Geräusche. Das Zimmer war komplett feucht und mit Schimmel befallen. Handtücher waren mehrfach nicht gewechselt oder vorhanden im Zimmer. Allgemein war das Hotel sehr runtergekommen. Für mich war es der erste und letzte Aufenthalt. Kann auch nicht glauben das dieses Hotel 4 Sterne hat.
Stayed 14 nights in Nov 2023

10/10 Excellent

Jim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect welcome, nice rooms, nice pool. It's a bit removed from the beach and the nighlife area. Patong has plenty of options to get around so it's certainly manageable.
Stayed 2 nights in Sep 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Please note the hotel is not on the beach, the pic

They publish a picture of a pool with a beach, the hotel is not close to the beach at all, on purpose to mislead the customers, so for me everything is really disappointing.
Stayed 2 nights in Sep 2023

8/10 Good

Andy

Stayed 3 nights in Jun 2023

10/10 Excellent

Samuel Saforo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing and very welcoming! The rooms were a good standard followed by the restaurant and pool area. Not too far from the shops, restaurants and clubs, but a good enough distance to get quietness and peace. Overall a great 6 night stay, really makes a difference when all the staff and manager look after you! Would definitely stay again.
Stayed 6 nights in May 2023

10/10 Excellent

Mike

Stayed 5 nights in May 2023

10/10 Excellent

Ovel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Great breakfast. I will stay again aloso will recommend it 2 my pals back.
Stayed 4 nights in Apr 2023

10/10 Excellent

Lindsay, Surrey

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The roof top pool and patio is definitely worth staying there for, overall the room was alright and staff were nice.
Stayed 1 night in Jan 2023