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Hotel Juma

3.5 star property

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Photo gallery for Hotel Juma

Terrace/patio
Breakfast, lunch and dinner served
Flat-screen TV, computer monitors
Standard Double Room
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Bar
  • Laundry room

Explore the area

View in a map
Plaça Major 9, Pollenca, Mallorca, 7460
  • Place, Placa Major
    ‪1 min walk‬
  • Place, Museu de Pollença
    ‪2 min walk‬
  • Place, Museo Dionis Bennassar
    ‪5 min walk‬
  • Airport, Palma de Mallorca (PMI)
    ‪52 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room, 1 Double or 2 Single Beds

In-room safe, desk, iron/ironing board, free WiFi

Superior Double Room, 1 Double or 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

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About this property

Hotel Juma

Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Additionally, a rooftop terrace, a coffee shop/cafe, and concierge services are onsite.
Hotel Juma offers 7 accommodations with safes and complimentary bottled water. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and computer monitors, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Hotel Juma, you're just a quick walk from Church of Our Lady of the Angels. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi and wired Internet
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes bike rentals
  • 7 minutes by car from Pollensa Port and 13 minutes from Alcúdia Port
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A rooftop terrace, tour/ticket assistance, and concierge services are also featured at Hotel Juma.

This 3.5-star Pollença hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 8:00 AM to 10:30 AM.
Onsite venue - This buffet restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking
  • Street parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Computer monitor
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 11:30 AM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately EUR 15 for adults and EUR 15 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 8:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Hotel Juma
Hotel Juma Pollensa
Juma Pollensa
Hotel Juma Hotel
Hotel Juma Pollensa
Hotel Juma Hotel Pollensa

Hotel Juma Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 33 out of 65 reviews
Rating 8 - Good. 27 out of 65 reviews
Rating 6 - Okay. 3 out of 65 reviews
Rating 4 - Poor. 0 out of 65 reviews
Rating 2 - Terrible. 2 out of 65 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel at a lovely location.
Stayed 1 night in Jul 2024
Verified

8/10 Good

Kim

Liked: Staff & service
very friendly staff, big room
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location on the main square. Clean, neat and tidy hotel. Great service. Good sized room. Good value for money. Would stay again.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Little gem in a wonderful location

Superb stay, the hotel is in a fantastic location right on the main square. We couldn't quite believe it. Room is simple but spacious and perfectly clean. The staff were super helpful and kind over WhatsApp. Would stay again for sure.
Stayed 2 nights in Jun 2024
Verified

6/10 Okay

Santiago

Disliked: Room comfort
Aunque la relación calidad-precio es razonable, la habitación no tiene nada de especial. Las vistas son bonitas, ya que la habitación que utilicé 203 da frente a la plaza del pueblo. No obstante, el descanso se ve afectado por el ruido tanto de la plaza como de otras habitaciones. Además, en esta la habitación escucha el ruido del ascensor cada vez que entra en funcionamiento. El aislamiento acústico de las ventanas es insuficiente, cada 15 minutos se oyen las campanas horarias del campanario situado junto al hotel.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Allt var bra, men man ska vara beredd att bära väskorna några trappsteg innan man kommer till hissen. Familjär känsla och trevlig personal. Vi bodde i nyrenoverat stort rum mot det vackra torget. Badade jacuzzi i en fantastisk utsikt över alla hustak.
Kyrkan på torget
Utsikt över torget från rummet.
Stayed 3 nights in Apr 2023
Verified

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel juma

This is the second time we have stayed in this Hotel and again we where not disappointed. The Hotel is right on the square in Polensa , a great location to see what is happening particularly in the evening because of its proximity to all the resturants.
Stayed 3 nights in Aug 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent well located hotel

Giving the difficult circumstances communication and preparation was excellent.
Stayed 1 night in Aug 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die tolle Lage, der Service, das Frühstücksbuffett
Stayed 2 nights in Sep 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Appalling ROOM 101 Noise, noise and more noise. Impossible to sleep in this room. Noise from side street/alley adjacent hotel kitchen back door ending approx 1.30 resumng 5.35 am. Room 101 above this door area
Stayed 4 nights in Sep 2019
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, family run landmark
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness
Muy limpio las persianas de la ventana no cerraban bien
Stayed 1 night in Jun 2019
Verified

2/10 Terrible

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor service by Hotels. com

Juma was great. I was overcharged by Hotels.com/UK. See my Confirmation No. 158586750777. I paid 188.4 Euros at booking. When the Euros were converted to USD, you used the GBP rate to USD instead of the Euro/USD conversion rate resulting in an overcharge. You have the records, fix it and issue me a refund. Otherwise I will never use Hotels.com again plus will tell all my friends not to use. This has been reported like five times. Enough is enough.
Stayed 2 nights in May 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my room with the big windows and four poster bed. The mattress was not so comfortable. the staff were very helpful. the location was great.
Stayed 4 nights in Apr 2019
Verified

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Delightful Juma

My wife and I had 5 nights with bed and breakfast, just before Easter season had really started. From the outset, the staff were really helpful in indicating car parking availability (anywhere on the street provided no yellow lines or blocking a garage or entrance, or in the designated parking areas near the main bus stop). On arrival, Joana provided local information and showed us to our room. We understood that the hotel had reopened the previous week after the winter hibernation and Pollenca itself was generally quiet and free from Easter tourists (but there were many cyclists!) The room was spacious and all that we needed for a short stay. The bed was comfortable, shower and bath fine and WiFi strong. Breakfast was excellent with a choice which suited us: cereal, yoghurt, fruit, fresh orange juice, cold meats and cheeses, coffee, omelette, pastries. Plenty of restaurants, within 5 minutes walk, for lunch and/or evening meal and a nice ice cream parlor in the square for a cheap dessert! Would definitely recommend to others who prefer small, quiet, more intimate hotels (7 rooms). Thankyou. Stuart & Sarah
Stayed 5 nights in Apr 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice small hotel in center of town

The staff at hotel Juma could not have been more pleasant and helpful. We had to leave early in the morning so they gave us a tray with fruit, croissants and thermosflasks with coffe in the room as the breakfast room would not be open. There is no parking in the center of town so a bit of a walk from the carpark. Our stay was before high season but still plenty going on in the town.
Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

Paul

Wonderful staff, wonderful location, maybe my favourite town in all of Spain. very nice air conditioned rooms with lots of space. Good breakfast with wide variety of food. Highly recommended.
Stayed 4 nights in Aug 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyggeligt hotel. Rigtig pæne og rene værelser i gammel stil. Solterrasse på taget. Beliggenhed er super, lige på det gamle torv, med flere spisesteder. Morgenmaden er lækkert. Kommer gerne tilbage.
Verified

10/10 Excellent

Uwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gut aufgehoben und zentral gelegen.

Wir haben den Aufenthalt in diesem charmanten Hotel genossen. Sehr individuell und die Freundlichkeit des Personals, sowohl vom Hotel, als auch vom angeschlossenen Restaurant waren vorzüglich, wie auch das Frühstück. Lediglich der frühe morgendliche Lärm der Glassammelcontainer-Fahrzeuge trübten unsere Urlaubsfreude etwas. Wir würden gerne wiederkommen.
Stayed 7 nights in Sep 2017
Verified

10/10 Excellent

Ole Haubo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jeg drømmer mig tilbage

Perfekt placering midt på torvet. Behagelig betjening og suveræn morgenmad. Her vil jeg tilbage til hurtigst muligt.
Stayed 1 night in Sep 2017
Verified

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location full of atmosphere

Enjoyed an 8 day stay at this well positioned hotel. Staff were excellent and the rooms comfortable with air conditioning a necessity in the August sun. Its a great place to stay to venture out to many of the northern parts of the Island although you will need a car. Parking is a problem but once you have located the public car parks which are a few hundred yards away it is OK.
Verified

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal location in centre of town

Hotel Juma has a great location in plaza major. On Sunday mornings when the market is on you can sit and have a leisurely breakfast and watch the hectic market all around you which is really fun. It is an old hotel (built 1907) and is full of character. There are great views from the solarium on the roof.
Stayed 2 nights in Aug 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

En Pärla i en underbar Spansk stad Pollensa

mycket bra hotell med underbart läge mitt på torget men ändå tyst.
Stayed 4 nights in Jul 2017
Verified

8/10 Good

Anders

Liked: Cleanliness, property conditions & facilities, room comfort

Suveränt läge mitt på torget med jacuzzi

Suverän takterass med jacuzzi och möjlighet att sola, perfekt efter en dag av utflykter. Hotellet har ett jättebra läge mitt på torget i Pollensa.
Stayed 1 night in Jul 2017
Verified

8/10 Good

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A lovely Hotel full of character

Although the accommodation at this Hotel is fairly basic the cleanliness is exceptional and views from roof top are breathtaking, The lovely Pollensa square where the hotel is situated is very busy and lively however the shutters in the bedrooms block out most of the noise at night. The Hotel is quaint, well situated and offers an excellent breakfast choice, which includes a cooked breakfast if requested. The weather was extremely hot during our stay and the only thing lacking in the hotel was provision of a fridge, even a small one to store a few drinks would have helped, we had to keep asking the bar staff for ice which was a little embarrassing.
Stayed 7 nights in Jul 2017