2/10 Terrible
Rachael
Travelled with group
15 Sept 2025
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We arrived two hours after checkout time and were told there were 0 rooms available. Plenty of other people were in the same situation. We couldn’t check into our room until 12am. Some people just didn’t get a room at all even though they made their reservations in advance!!! I feel bad for all the people who brought their dogs and were unable to attend the concert that night. Even more frustrating, is that they knew this was a problem all day and did not alert or notify anyone. We would have made other arrangements if we had been told. They clearly had a mistake with a website and overbooked. Yes they have us free breakfast but we had to get ready for our concert in their public bathroom…..disgusting. I’d give 0 stars if I could. The individuals who work there were very kind and this is something that was not their fault so I gave 4 stars for that. On top of all of us, our room had black mold on the ceilings and inside the photos in the bathroom. So disgusting. They refused to comp us and when Expedia reached out, they conveniently did not answer back. I will never stay here again! Or any other Hilton. I have never had anything like this happen. As two young women from out of town in Portland, not having a room that we reserved in advance was not only inconvenient but scary. Oh and my car got damaged in their parking garage.
Rachael
Stayed 1 night in Aug 2025
