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SureStay Hotel by Best Western Portland City Center

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Portland City Center

In-room safe, iron/ironing board, rollaway beds, free WiFi
Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave
Reception
Coffee service
In-room safe, iron/ironing board, rollaway beds, free WiFi

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking included
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
2401 Sw 4th Ave, Portland, OR, 97201
  • Place, Oregon Health and Science University
    ‪1 min walk‬
  • Place, Portland State University
    ‪2 min walk‬
  • Place, Keller Auditorium
    ‪11 min walk‬
  • Airport, Portland, OR (PDX-Portland Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

8.6 out of 10
Excellent
(17 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(25 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(32 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Standard Room, 1 King Bed, Non Smoking, Balcony

Standard Room, 1 King Bed, Non Smoking, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, Multiple Beds, Accessible, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, Multiple Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

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About this property

SureStay Hotel by Best Western Portland City Center

Hotel with free breakfast, 5-minute walk to Portland State University
Along with a restaurant, this smoke-free hotel has a bar/lounge and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a TV in a common area, and a front-desk safe are onsite. Housekeeping is available on request.
SureStay Hotel by Best Western Portland City Center offers 40 air-conditioned accommodations with safes and coffee/tea makers. Premium cable television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations.

This Portland hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Our customers tell us they can't get enough of the helpful staff at SureStay Hotel by Best Western Portland City Center. During your stay, you're just a quick walk from Portland State University. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast offered
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include a front-desk safe, an ATM, and a vending machine
  • Within a 10-minute walk of Portland State University and Oregon Health and Science University
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served. Public spaces have free WiFi.

SureStay Hotel by Best Western Portland City Center also features a vending machine, coffee/tea in a common area, and a front-desk safe. Self parking is free.

This Portland hotel is smoke free.

Guests are served free continental breakfast.
SureStay Hotel by Best Western Portland City Center has a restaurant serving breakfast, lunch, and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per stay.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay
  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Travelodge City Center
Travelodge City Center Hotel
Travelodge City Center Hotel Portland
Travelodge Portland City Center
Portland Travel Lodge
Portland Travelodge
Travelodge Portland City Center Hotel Portland
Travelodge Portland City Center Hotel
Travelodge Wyndham Portland City Center Hotel
Travelodge Wyndham Portland City Center
Travelodge land City Center
Travelodge by Wyndham Portland City Center
SureStay Hotel by Best Western Portland City Center Hotel
SureStay Hotel by Best Western Portland City Center Portland

SureStay Hotel by Best Western Portland City Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 278 out of 943 reviews
Rating 8 - Good. 344 out of 943 reviews
Rating 6 - Okay. 192 out of 943 reviews
Rating 4 - Poor. 68 out of 943 reviews
Rating 2 - Terrible. 61 out of 943 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Sonia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was the best par
Stayed 1 night in Aug 2025

10/10 Excellent

VELADA

Stayed 1 night in May 2025

10/10 Excellent

VELADA

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and clean
Stayed 1 night in Aug 2025

10/10 Excellent

Mariia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Riley

Stayed 1 night in Aug 2025

8/10 Good

Kyesha

Liked: Cleanliness, staff & service, room comfort
3 minute uber from most clubs down town. Hotel staff very kinds and helpful with recommendations! Only complaint is parking sometimes runs out to side street parking if the parking lot is full
Stayed 1 night in Aug 2025

6/10 Okay

Laura

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a homeless camp next to the property. We were greeted by the strong smell of marijuana in the hallway on the way to our room. The outside area was dirty. The hallway and rooms were very worn and dated.
Stayed 1 night in Aug 2025

8/10 Good

valerie, st petersburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Chandler, Dallas

Stayed 4 nights in Jul 2025

8/10 Good

Duane, Deer Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a budget hotel, so my rating is a 4 for a budget hotel. The room was small with little free space. But the furnishings looked new and bed was ok. Breakfast, not surprisingly, was meager. The only 2 hot options were a toaster for bagels and hot water to pour on instant oatmeal - no microwave available. Traffic noise even at night. You get what you pay for.
Stayed 1 night in Jul 2025

6/10 Okay

Yeji

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

8/10 Good

Judith

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great central location with free parking. Clean, comfortable. Pleasant easy check in. Restaurant/bar downstairs with decent burgers, cold beer, and friendly service.
Decent quick breakfast spread
"Secret speakeasy" entrance to pub on property.
Stayed 1 night in Jul 2025

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff

Solid place with great front desk staff
Stayed 1 night in Jul 2025

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing , Tony, Nathan, Jason & Jim … took care of every need and very professional and kind… definitely my go to place in Portland
Stayed 3 nights in Jul 2025

6/10 Okay

Patricia

Business traveller
Disliked: Property conditions & facilities

Old motel

Needed upgrades......old carpeting and curtains.....old stale smell.....would not stay there again.
Stayed 1 night in Jul 2025

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

July

Comfortable and quiet
Stayed 1 night in Jul 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tony and Richard are great. 24/7 karaoke at the bar below the hotel. Clean, great location.
Stayed 2 nights in Jul 2025

10/10 Excellent

Mary Janelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean. They also have cctvs for the parking area.
Stayed 1 night in Jul 2025

10/10 Excellent

John

Stayed 3 nights in Jul 2025

8/10 Good

Patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Sandy

Travelled with partner
Liked: Amenities
The staff is very friendly, helpful and very knowledgeable of area. Room was clean. Nice continental breakfast. Easy access to the medical appointments we were attending. Would definitely recommend!
Stayed 1 night in Jul 2025

8/10 Good

Shawn

Stayed 3 nights in Jul 2025

6/10 Okay

Natalie

Stayed 2 nights in Jul 2025

6/10 Okay

Ann

Liked: Staff & service
Disliked: Property conditions & facilities

Portland in July

The staff were supportive and responsive. The building is old, shabby with stained carpet, old worn beds, bedding, and furniture. But location was great for being near downtown, museums, Park blocks. No support bars in bathroom for elders or disabled in first floor room.
Stayed 2 nights in Jul 2025

6/10 Okay

stuart

Liked: Staff & service
It was what I expected the front desk staff made it a better stay
Stayed 1 night in Jun 2025