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SureStay Hotel by Best Western Portland City Center

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Portland City Center

In-room safe, iron/ironing board, rollaway beds, free WiFi
In-room safe, iron/ironing board, rollaway beds, free WiFi
Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave
Reception
Coffee service

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking included
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
2401 Sw 4th Ave, Portland, OR, 97201
  • Place, Oregon Health and Science University
    ‪1 min walk‬
  • Place, Portland State University
    ‪3 min walk‬
  • Place, Oregon Zoo
    ‪4 min drive‬
  • Airport, Portland, OR (PDX-Portland Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

8.6 out of 10
Excellent
(17 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(24 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(31 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Standard Room, 1 King Bed, Non Smoking, Balcony

Standard Room, 1 King Bed, Non Smoking, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, Multiple Beds, Accessible, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, Multiple Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

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About this property

SureStay Hotel by Best Western Portland City Center

Hotel with free breakfast, a short walk to Portland State University
Along with a restaurant, this smoke-free hotel has a bar/lounge and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a TV in a common area, and a front-desk safe are onsite. Housekeeping is available on request.
SureStay Hotel by Best Western Portland City Center offers 40 air-conditioned accommodations with safes and coffee/tea makers. Premium cable television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations.

This Portland hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Our customers tell us they can't get enough of the helpful staff at SureStay Hotel by Best Western Portland City Center. During your stay, you're just a quick walk from Portland State University. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast offered
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include a front-desk safe, an ATM, and a vending machine
  • Within a 10-minute walk of Portland State University and Oregon Health and Science University
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served. Public spaces have free WiFi.

SureStay Hotel by Best Western Portland City Center also features a vending machine, coffee/tea in a common area, and a front-desk safe. Self parking is free.

This Portland hotel is smoke free.

Guests are served free continental breakfast.
SureStay Hotel by Best Western Portland City Center has a restaurant serving breakfast, lunch, and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per stay.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay
  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Travelodge City Center
Travelodge City Center Hotel
Travelodge City Center Hotel Portland
Travelodge Portland City Center
Portland Travel Lodge
Portland Travelodge
Travelodge Portland City Center Hotel Portland
Travelodge Portland City Center Hotel
Travelodge Wyndham Portland City Center Hotel
Travelodge Wyndham Portland City Center
Travelodge land City Center
Travelodge by Wyndham Portland City Center
SureStay Hotel by Best Western Portland City Center Hotel
SureStay Hotel by Best Western Portland City Center Portland

SureStay Hotel by Best Western Portland City Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 270 out of 928 reviews
Rating 8 - Good. 340 out of 928 reviews
Rating 6 - Okay. 190 out of 928 reviews
Rating 4 - Poor. 68 out of 928 reviews
Rating 2 - Terrible. 60 out of 928 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Ann

Liked: Staff & service
Disliked: Property conditions & facilities

Portland in July

The staff were supportive and responsive. The building is old, shabby with stained carpet, old worn beds, bedding, and furniture. But location was great for being near downtown, museums, Park blocks. No support bars in bathroom for elders or disabled in first floor room.
Stayed 2 nights in Jul 2025

6/10 Okay

stuart

Liked: Staff & service
It was what I expected the front desk staff made it a better stay
Stayed 1 night in Jun 2025

10/10 Excellent

Jean

Liked: Cleanliness, property conditions & facilities
Check in was great. We arrived early after calling for an early check in and our room was ready. Our room was very spacious and clean. The desk staff goes above and beyond. We felt vey safe and comfortable.
Stayed 2 nights in Jun 2025

2/10 Terrible

Jolene

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid this hotel at all cost. We left at 11:45 pm when we returned from a concert and had no parking. It is not a safe place. Hair in bathroom, stains on bedding. Expedia shouldn't even carry this hotel. Do not stay here, period!!! We drove 2.5 hrs home and lost our $ but our personal and car safety was more important.
Stayed 1 night in Jun 2025

10/10 Excellent

BEN, NAPA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to get to . many public transportation options. great bar and restaurant near by
Stayed 2 nights in Jun 2025

10/10 Excellent

John

Stayed 5 nights in Jun 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jun 2025

8/10 Good

granver

Liked: Cleanliness, amenities, property conditions & facilities
Location location location meant a great deal for this trip.
Stayed 1 night in Jun 2025

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This a no frills hotel. The room was very large, bathroom was very small. Being above the bar and grill meant music thumping until 2am. The pillows were absolutely the worst. We each, the wife and I, had four pillows. The flattest pillows you could ever imagine.
Stayed 3 nights in Jun 2025

8/10 Good

Deborah

Great staff!

Staff were very friendly with great customer service. The parking fills up quickly as there is not a lot of spaces available. However they do have cameras overseeing the overflow parking area. I felt like the property could use some updating, but was clean and overall comfortable.
Stayed 2 nights in Jun 2025

6/10 Okay

Micah

Business traveller
Liked: Cleanliness
It was a good stay. the room seamed clean, and the staff was friendly. The breakfast could have been a little better, but it got the job done.
Stayed 2 nights in Jun 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jun 2025

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Annette

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Dont judge by the outside...

Very dated but Very clean & quiet. Great place to stay if you have loved ones at OHSU
Stayed 2 nights in Jun 2025

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
The property was OK. The only problem is always like a second time I’ve been staying in this hotel is having issues for parking lot for disability. My daughter have a disability and I do have a hard time to park in this section.
Stayed 1 night in Jun 2025

10/10 Excellent

John

Business traveller
Check in was great .. staff was quick even though I arrived quite late. I asked for a specific room which they kindly held for me and merged two separate reservations s so I don’t have to change room whole here .. was awesome
Stayed 1 night in Jun 2025

6/10 Okay

Amber

Travelled with family
Liked: Cleanliness
It was what I expected for the price. There were a few holes in my blanket, some slow drainage issues in the bathroom sink and bath tub, but clean other than that. Nice central location! And it’s great that there is free parking but they should really do something about the bar patrons taking all of the hotel parking spots. Even though a parking permit in our dash was required, it didn’t seem to stop bar goers. We had to circle the parking lot all 3 nights until someone would eventually come out and leave.
Stayed 3 nights in May 2025

8/10 Good

Diane, Bandon

Stayed 1 night in May 2025

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Economical and clean
Stayed 2 nights in May 2025

6/10 Okay

Keval

Disliked: Cleanliness, staff & service, property conditions & facilities
Ok for 1 night
Stayed 1 night in May 2025

10/10 Excellent

Noura

Stayed 2 nights in May 2025

2/10 Terrible

Carlene

Stayed 4 nights in Feb 2025

10/10 Excellent

JANELLE

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it's very close to the VA medical center, which is why I made the trip to Portland.
Stayed 1 night in Apr 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Penelope

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk staff was terrific. They are very welcoming and kindly answered questions about where to walk for shopping and using the bus system. The room was spotless, and, while there is some street noise from traffic, we slept soundly. The continental breakfast is not lush, but that is not as important to us as other aspects of lodging. Will stay there again if in the area.
Stayed 2 nights in Apr 2025