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Banyan Tree Puebla

5.0 star property
VIP Access

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Photo gallery for Banyan Tree Puebla

Exterior
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Exterior
Buffet
Indoor wedding

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
10 Norte #1402, Col. Barrio del Alto, Puebla, PUE, 72000
  • Place, Artist Quarter
    ‪5 min walk‬
  • Place, Puebla Convention Center
    ‪5 min walk‬
  • Place, Zócalo de Puebla
    ‪12 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪46 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Urban Bliss

Urban Bliss

Urban Bliss

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Harmony Suite

Harmony Suite

Harmony Suite

  • City view
  • 210 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Urban Room Double

Urban Room Double

Urban Room Double

8.6 out of 10
Excellent
(11 reviews)
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Serenity Suite

Serenity Suite

Serenity Suite

  • City view
  • 116 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Bliss Suite

Bliss Suite

Bliss Suite

  • City view
  • 93 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Urban Junior Suite King

Urban Junior Suite King

Urban Junior Suite King

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Urban Junior Suite Double

Urban Junior Suite Double

Urban Junior Suite Double

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Bliss Junior Suite

Bliss Junior Suite

Bliss Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Urban Room King

Urban Room King

Urban Room King

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Bliss Suite

A bedroom with a stone wall, a large bed, a bench, a desk, and a window with curtains.

Bliss Suite

  • Sleeps 3
  • Free Wi-Fi

View all photos for Bliss Junior Suite

A four-poster bed, a red sofa, a white armchair, a wooden cabinet, and a patterned rug in a hotel room.

Bliss Junior Suite

  • Sleeps 3
  • Free Wi-Fi

View all photos for Urban Room Two Double

A hotel room with two beds, a dining table, a desk, and a view of the outdoors.

Urban Room Two Double

  • Sleeps 3
  • Free Wi-Fi

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About this property

Banyan Tree Puebla

3 restaurants, a full-service spa, and an outdoor pool are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a snack bar/deli.
Banyan Tree Puebla offers 78 air-conditioned accommodations with minibars and espresso makers. Pillowtop beds feature premium bedding. 55-inch Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Puebla hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Banyan Tree Spa has 3 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision. Guests under 7 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Banyan Tree Puebla. During your stay, you're just a quick walk from Five Wounds of San Francisco Conventional Church. Features include free WiFi in public areas, plus 3 restaurants and 2 bars. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 3 restaurants, a coffee shop, and 2 bars/lounges
  • Breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Indulge with Thai massages, body scrubs, or detox wraps at Banyan Tree Spa
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym
  • 13 minutes by foot from Zócalo de Puebla and a 5-minute drive from Centro Expositor
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Banyan Tree Puebla offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Event space at this hotel measures 4951 square feet (460 square meters) and includes conference space. A rooftop terrace, spa services, and a library are also featured at the luxury Banyan Tree Puebla. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 5-star Puebla hotel is smoke free.

For a fee, guests can enjoy local cuisine breakfast daily from 7:00 AM to noon.
Pasquinel Bistrot - This restaurant serves breakfast and dinner.
Trattoria Cello - This theme restaurant serves dinner only. Open daily.
Bar Los Lavaderos - Onsite bar. Open select days.
Rooftop Bar - Onsite rooftop bar. Open daily.
Saffron - This theme restaurant specializes in Thai cuisine. Reservations are required. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Valet parking on site (MXN 220 per day)
  • Limited on-site valet parking

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: MXN 475 to 1,000 for adults and MXN 475 to 999 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bar Los Lavaderos
  • Pasquinel Bistrot
  • Rooftop Bar
  • Saffron
  • Trattoria Cello

Things to do

  • 24-hour gym
  • Full-service spa
  • Library
  • Outdoor pool

Family friendly

  • Dining table
  • In-room babysitting
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 4,951 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Chef service
  • Coffee/tea maker
  • Dining table
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 1260 per pet, per day
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MXN 1000.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately MXN 475 to 1000 for adults, and MXN 475 to 999 for children
  • Airport shuttle fee: MXN 1250 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: MXN 220.00 per day
  • Pet fee: MXN 1260 per pet, per day
  • Rollaway bed fee: MXN 1000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Rosewood Puebla Hotel
Rosewood Puebla
Hotel Azul Talavera
Azul Talavera Hotel
Banyan Tree Puebla Hotel
Banyan Tree Puebla Puebla
Banyan Tree Puebla Hotel Puebla

Banyan Tree Puebla Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 554 out of 733 reviews
Rating 8 - Good. 100 out of 733 reviews
Rating 6 - Okay. 38 out of 733 reviews
Rating 4 - Poor. 22 out of 733 reviews
Rating 2 - Terrible. 19 out of 733 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Robert

Liked: Staff & service, amenities
great stay and hotel service, I recommend
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Robert

Liked: Staff & service, amenities
Beautiful hotel in a good location with a view of the volcano.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Alvaro

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, amenities
Beautiful hotel, friendly staff, and nice rooms in a good location.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Alex

Liked: Cleanliness, amenities, property conditions & facilities
Staff was fantastic, room was spotless and extremely comfortable
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Abraham

Excelente
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

German

Liked: Cleanliness, amenities, property conditions & facilities
Room was beautiful and always clean. Great staff!
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Jerome

Liked: Cleanliness, amenities, property conditions & facilities
Excellent in all respects.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Lluvia

Liked: Amenities
Great experience staying at this Hotel, service was great and the food delicious
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Alexéi Humberto

Liked: Cleanliness, amenities, property conditions & facilities
👍
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous roof deck / pool. Brilliant food. Amazing rooms Air conditioning / heating didn’t work. Coffee maker didn’t work. Wasn’t able to get fixed despite requests. Internet slow
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Septian

Great hotel
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Carlos

Beautiful hotel located in the heart of downtown Puebla
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Shuangxia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel, everything is perfect!
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Florice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. The rooms and bathroom is top notch. The staff is friendly.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfect.
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Arun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing views from rooftop dining/pool area, good dining optione
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Sungman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy and calm. Wonderful
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Gilberto R. Ruiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic facilities, stellar service and good food venues.
Stayed 3 nights in Aug 2023
Verified

8/10 Good

Doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and great staff. The food was average at the hotel
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stuff and beautiful property
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Eve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, staff and service
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Sylvester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you visit Puebla and want a perfectly-located hotel with every amenity, then the Banyan Tree is the right choice. It's a beautiful property close to the historic center, and the staff is great.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 2 nights in Mar 2025