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Hotel Silberstein

3.5 star property

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Photo gallery for Hotel Silberstein

A swimming pool with a wooden bridge, surrounded by lush greenery and palm trees.
A staircase with a tiled floor leading to a second level.
Outdoor pool, open 6:30 AM to 8:30 PM, pool umbrellas, pool loungers
Premium Double Room
Business centre

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Restaurant
  • Air-conditioning
  • Business services

Explore the area

View in a map
Ave Charles Darwin & Seymour, Puerto Ayora, Galapagos, 00000
  • Place, Academy Bay
    ‪2 min walk‬
  • Place, Fishing Piers
    ‪2 min walk‬
  • Place, Malecon
    ‪10 min walk‬
  • Airport, Isla Baltra (GPS-Seymour)
    ‪122 min drive‬

Room options

View all photos for Classic Twin Room

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Classic Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Double Room

A neatly made bed with a white bedspread, two pillows, and a pair of decorative penguins.

Classic Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double Room

Premium Double Room

Premium Double Room

  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Silberstein

This smoke-free hotel features an outdoor pool, a restaurant, and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and laundry facilities.
Hotel Silberstein offers 21 air-conditioned accommodations with complimentary bottled water and complimentary toiletries. Pillowtop beds feature down comforters. Business-friendly amenities include desks and safes. Bathrooms include showers with rainfall showerheads. Hypo-allergenic bedding and hair dryers can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Hotel Silberstein, you're just a quick walk from Academy Bay. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi in some public areas
  • Free self parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include meeting rooms, laundry facilities, and a multilingual staff
  • Steps from Galápagos National Park and a 2-minute drive from Tortuga Bay Beach
  • Airport shuttle service available for a fee
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

An outdoor pool, a library, and a terrace are also featured at the business-friendly Hotel Silberstein. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 3.5-star Puerto Ayora hotel is smoke free.

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.
Hotel Silberstein has a restaurant on site.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In a national park
  • On the bay
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Handrails in stairways (100 centimetre high)
  • No lift
  • Tile flooring in room
  • Visual doorbell notification
  • Well-lit path to entrance

More

  • 2 buildings
  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in time starts at noon

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The property charges 6 percent for credit card payments
The front desk is open daily from 6:00 AM - 10:30 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Silberstein

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 63.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 49.00 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: USD 35 (one-way), (from 6 to 12 years old)
  • Rollaway bed fee: USD 63.0 per night
  • Credit card charges are subject to a surcharge of 6 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Hotel Silberstein offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. The front desk at this property is open daily from 6:00 AM - 10:30 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:30 AM to 8:30 PM.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Silberstein
Hotel Silberstein Puerto Ayora
Silberstein Hotel
Silberstein Puerto Ayora
Galextur Hotel Puerto Ayora
Hotel Silberstein Galapagos Islands/Puerto Ayora, Santa Cruz
Hotel Silberstein Galapagos Islands/Puerto Ayora
Hotel Silberstein Hotel
Hotel Silberstein Puerto Ayora
Hotel Silberstein Hotel Puerto Ayora

Hotel Silberstein Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 15 reviews
Rating 8 - Good. 5 out of 15 reviews
Rating 6 - Okay. 2 out of 15 reviews
Rating 4 - Poor. 2 out of 15 reviews
Rating 2 - Terrible. 2 out of 15 reviews

7.6/10

Cleanliness

7.0/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Omar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendaciones

Realmente no recomiendo este hotel , la relación precio servicio es malo , mi novia se accidentó en sus instalaciones y nunca hicieron nada por ayudarnos, no entiendo cómo ustedes pueden tener en su lista hoteles de este tipo
Stayed 4 nights in Sep 2018
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Limpieza de las habitaciones

Estaba en el hotel por dos noches. Segundo día, no vaciar el cubo de la basura aunque el cubo de la basura estaba lleno y no cambiar las toallas aunque las toallas estaba usadas, hubo dos problemas. Tambien pensé que el piso estaba sucio. Luego fue difícil conseguir algunos de hielo. Así que no quiro recomendar este hotel a una amiga.
Stayed 2 nights in Jun 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location, great staff

The location is absolutely perfect. Close walking to everything, restaurants, fish market, Charles Darwin centre, and harbour. Qiuet. the staff were more than helpful.
Verified

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2016 galapagos

Very nice hotel for the money close to everything. Walking distance.
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

NUNCA MAS VOLVERE

PESSIMO HOTEL PERSONAL DE RECEPTION DEPRIMENTE
Verified

6/10 Okay

Dawn

Not impressed

Our room and the bathroom were both on the small side. The air conditioning was very hard to regulate, basically one temperature and fan speed. It was too cold with it on and too hot with it off. While the pool area was nice, we sure wish there would have been lounge chairs. Mainly tables and chairs, plus three half loungers. I expected more for the money so was disappointed with what we got.
Verified

4/10 Poor

Federico

Liked: Cleanliness, room comfort
Disliked: Staff & service

Ubicacion, pero personal desatento

La ubicacion es muy buena. La habitacion es comoda y la limpieza muy buena. Conexion a wifi muy buena. Pero siendo un hotel lindo, los servicios adicionales estan totalmente fuera de precio. Caminando 2 calles, se pueden encontrar las mismas cosas a mitad de precio. Entonces no se puede disfrutar de las instalaciones del hotel consumiendo sus servicios (cena, tragos, contratar excursiones, etc). Por ejemplo, una excursion a Isla Santa Fe que se pagaba 90 usd por persona en el local de enfrente, en el hotel la vendian a 180 por persona. Y asi con el resto de las cosas. Una pena. Ademas, nunca nos enviaron la factura de nuestra estancia y nos perjudicaron economicamente.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

Spur of the moment surprise!

My husband surprised me with a trip to Ecuador for my birthday. He booked the flights and accommodations 3 days before we left and we were pleased with our accommodations and the location of Hotel Silberstein!
Verified

10/10 Excellent

Lismel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visita a Puerto Ayora, Galapagos

Excelente servicio
Verified

8/10 Good

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly but rusticAppropriate for Gallapagos

Friendly and clean Staff tried hard to make as good as possible
Verified

6/10 Okay

Nicholas

Liked: Cleanliness, property conditions & facilities

Expected more for the price

This hotel is quaint & cute, but overpriced for what it offers. The room we were given was very nice, but it had frustrating drawbacks. The bathroom sink water was not potable (a little creepy), so a spigoted water container was provided by the sink. Toilet paper was not to be put into the toilet, but into the trash (yuch!). The pool was a bit cold & not heated. A refrigerator was not provided, nor was there an ice bucket or ice machine. But, by far, our biggest disappointment was the internet service, advertised as free high speed wifi, including in the rooms. In the public areas, the wifi sign-in was touchy & often failed, internet service was very slow & patchy, and, our biggest complaint, the wifi did not work at all in our third floor (walk-up) room, and we were finally told, the second day, that it never worked on that level. To use the weak internet there was, you had to sit in a hot & humid first-floor lounge. After a five-day cruise without internet, this additional two nights of poor/no service was extremely annoying, as we had business matters which needed attention. At $191 a night plus tax (coming to $233 a night with their steep taxes), this hotel disappointed us. I had wanted to change hotels a few days prior to our stay in Puerto Ayora, but this hotel gives no refund unless you cancel over a month in advance, unlike most others on hotels.com, which you can usually cancel only 1-2 days in advance.
Verified

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel in Puerto Ayora

We had a lovely stay at Hotel Silberstein. The AC was lovely in the room, the WiFi only worked in the lounge area (they said it worked in the room, but it didn't) and they tried to charge us $300 USD a night, thankfully I had the printed Expedia confirmation for $198/night and they honored that. The location is walking distance to the Charles Darwin Research Facility and about a 15 minute walk to the harbor. I'd stay here again.
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do it. You'll thank me.

WONDERFUL place. Highly recommend. And I thought it was perfect until I met the new chef they just hired for the hotel restaurant...who took it to a whole other level! Best meals I had during my entire Galapagos stay (I love good food!). And they breakfast buffet is perfect. Tons of choices, eggs the way you want them, fresh juice...and all in an air conditioned room. The hotel staff were great, helping with any and every question. And super personable. Rooms are very nice, and the pool hits the spot as a quick refresher after a long day trip. Bring some bug spray for when the sun goes down!
Verified

8/10 Good

Алексей

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Неплохой отель в городе Пуэрто Аора. Мне сегодня 29, я получил лицензию на дайвинг сегодня в дайвинг-центре при отеле!! Все здорово, рекомендую. Из неудобств отмечу развеичто маленькую площадь номера. Спасибо
Verified

8/10 Good

Traolach

Liked: Cleanliness, property conditions & facilities, room comfort