"When we arrived they couldn't find our reservation booking, so we had to wait very long time, the receptionist didn't explain anything about the facil ... " More
14 Sep 2023 by Central Reservation Department
Thank you for sharing your comments and for choosing our hotel for your holidays.Upon arrival, we were facing a problem with our system, which was solved within 10minutes. Please accept our apologies for the inconvenience caused. We always provide awelcome letter to all of our guests upon arrival with all useful information and guests aremore than welcome to discuss with our staff any queries they may have.We are sorry to hear that you were not satisfied with food and drinks. We offer ninerestaurants to accommodate all tastes and needs with a wide range of dishes to choosefrom. Regarding the all-inclusive drinks, we offer a good selection of local and foreign drinks,which are careful selected and well known around Greece. If you choose branded drinks,these are with extra charges and they are in line with the Greek prices. All hotel’sinformation are on our website.The hotel is built on a hill as it is written in hotels description, but upon request we can offerrooms on ground floor, or close to main facilities and during the stay there is always theoption to use the club cars to move around.It is a shame that we were not given the opportunity to rectify some of these issues. We onlywish that you had brought this to our attention.Once again, we thank you for your comments and we hope that you will give us the chanceto welcome you back to one of our hotels.
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Food and beverages
Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.
Land activities
Entertainment
Not included
Blue Lagoon Village - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Blue Lagoon Village - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 8 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 8 bars/lounges. WiFi and wired Internet are free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available. Smoking is allowed in designated areas at this 5-star Kos property.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Free long-term parking , Free self parking
Blue Lagoon Village - All Inclusive offers 447 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and complimentary dressing gowns. Rooms open to furnished balconies or patios. Beds feature memory foam mattresses. 32-inch LCD televisions come with satellite channels. Bathrooms include slippers, complimentary toiletries and hairdryers. This Kos property provides complimentary wired and wireless Internet access. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
Main restaurant – On-site buffet restaurant.
Ocean – This restaurant serves lunch and dinner. Reservations are required. Open daily.
Italian Restaurant – This restaurant only serves dinner. Reservations are required. Open daily.
Mythos Restaurant – This buffet restaurant only serves lunch. Open daily.
Sushi Restaurant – This restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open selected days.
Room service (during limited hours) is available.
2 outdoor tennis courts, a health club and a complimentary water park with a lazy river and waterslides are featured at the property. 4 outdoor swimming pools are on site along with an indoor pool. In addition to a seasonal outdoor pool, other recreational amenities include Access to hot tub, a sauna and a children's pool.
Guests aged under 16 years old are not allowed in the swimming pool, health club or hot tub.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The Spa has 3 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. Guests under 16 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Blue Lagoon Village - All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property enforces a smart-casual dress code at its restaurants, which includes long trousers for men. Beachwear is not permitted.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted. This property uses a grey water recycling system. Noise-free guestrooms cannot be guaranteed.
Contactless check-in and contactless check-out are available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
