"The only negative for us was the fact that there is no soundproofing in the rooms at all. Beds scrape across the floors for cleaning and its excessive ... " More
28 Oct 2020 by Tasos Ftaklas
Dear valued guest, Thank you very much for your review and feedback. We also wish to thank you for your preference in Rhodes and the Mitsis Alila. We are truly sorry that not all expectations met. Your points have been passed on to the Management. We only wish that this could have been rectified during your stay, so we could provide you another room, to a more quiet floor. It will be our pleasure to welcome you back in Summer 2021. Sincerely, Tasos Ftaklas Front Office Manager
2 Oct 2020 by Mitsis Alila Resort & Spa
Dear Marie, We would like to thank you for your time spent to leave us a review. We wish that you had a great holiday with us, and we will be more than happy to welcome you again in the future. Sincerely, Mitsis Alila Resort & Spa
11 May 2024 by Mitsis Selection Alila
Dear Mikko,We are thrilled to hear that you had an absolutely incredible experience during your 7-night stay at Mitsis Selection Alila! It's wonderful to know that you found the pool area and beach to be clean and enjoyed the polite service at the pool bars. We're delighted that you found the food to your liking and appreciated the variety of options available.While we regret any inconvenience caused by noise in your room, we're glad it didn't detract too much from your overall enjoyment. Your recognition of our team members, including Ilias, Alex, Anastasia, Niko, Giannis, and Nestor, is greatly appreciated. We will be sure to pass along your kind words to them.Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future!Warm Regards,
28 Oct 2023 by Mitsis Alila Resort & Spa
Dear Tuomas,We would like to express our gratitude for your review and the rating of 4/5 on ebookers. Your feedback is important to us and we are committed to continuous improvement. If you have any specific suggestions or areas where we can enhance your experience, please feel free to share. We look forward to the opportunity to serve you even better during your next visit.Sincerely,Mitsis Alila Resort & Spa
23 Oct 2023 by Mitsis Alila Resort & Spa
Dear Raffael,We appreciate your feedback, but we would love to hear more about your experience to better understand how we can improve further. If you could provide more direct feedback or specific details regarding your stay, it would be immensely helpful for us in addressing any concerns or areas that may require attention. Your insights are valuable to us and we aim to make your future experiences even more enjoyable.Please feel free to share any additional information or suggestions you may have. We look forward to hearing from you.Best regards,Mitsis Alila Resort & Spa
23 Oct 2023 by Mitsis Alila Resort & Spa
Dear Anastasia,We sincerely appreciate you taking the time to share your feedback regarding your recent visit to our resort. Your input is invaluable to us as we continuously strive to enhance the overall guest experience.We are delighted to hear that you appreciated the concept of our food and activities and we greatly value your positive remarks about our dedicated staff. It is our commitment to provide exceptional service and your acknowledgment serves as an encouraging testament to our team's efforts.We regret to learn of your concerns about the pool temperature. It's important to note that our spa facilities include an indoor heated pool and we encourage our guests to take advantage of this amenity for a more enjoyable experience.Regarding the soundproofing of our family rooms, we are grateful for your feedback. We understand the importance of privacy and tranquility for our guests and have always endeavored to maintain a high standard of soundproofing in our rooms. Your comments are taken seriously and we will certainly explore ways to further enhance this aspect to ensure a more peaceful environment for all our guests.Once again, thank you for choosing our resort and we hope to have the opportunity to welcome you back in the future, offering an even more enjoyable stay!Warm regards,Mitsis Alila Resort & Spa
19 Oct 2023 by Mitsis Alila Resort & Spa
Dear Gabriel,Thank you very much for your excellent review. We are delighted to hear that you enjoyed your stay at our hotel and that you found our establishment to be one of the most beautiful in the area. Customer satisfaction is always our top priority and this kind of feedback encourages us to continue providing the best possible experience to our guests. We look forward to welcoming you back in the future.Warm regards,Mitsis Alila Resort & Spa
23 Sep 2023 by Mitsis Alila Resort & Spa
Dear Armend,Thank you for the five-star review! We're delighted to have met your expectations and look forward to serving you again in the future.Warm regards,
10 Jul 2023 by Mitsis Alila Resort & Spa
Dear Valued Guest,Thank you for such a rewarding review, it is delightful to read how much you enjoyed your time with us at Mitsis Alila Resort and Spa. It was a pleasure having you with us and we are very happy to read that you found our hotel as the perfect place for your holidays. We hope to welcome you back in the near future.Sincerely,Mitsis Alila Resort & Spa
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Food and beverages
Not included
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
24-hour room service is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-in and contactless check-out are available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
