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Aparthotel

Hotel Suites Mar Elena

3.0 star property

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Photo gallery for Hotel Suites Mar Elena

Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers
Family Room | Terrace/patio
Terrace/patio
Reception
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • Breakfast included
  • Gym
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Puerto Vallarta
  • Malecon
    ‪3 min drive‬
  • Cruise Ship Terminal
    ‪3 min drive‬
  • Playa de los Muertos
    ‪5 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪5 min drive‬

Room options

View all photos for Classic Apartment

Classic Apartment | Living area

Classic Apartment

8.0 out of 10
Very good
(1 review)
  • 37 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Futon

View all photos for Family Room

Family Room

Family Room

  • 30 sq m
  • Studio
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Studio
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About this property

Hotel Suites Mar Elena

Colonial aparthotel with free breakfast and a fitness center
Along with an outdoor pool, this aparthotel has a fitness center and concierge services. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include a 24-hour front desk, a computer station, and tour/ticket assistance. Each apartment offers comforts like a Tempur-Pedic bed and Egyptian cotton sheets, plus free WiFi and a plasma TV with cable channels. A rainfall shower, a down comforter, and a safe are among the other amenities available to guests. Housekeeping is available on request.
Hotel Suites Mar Elena offers 46 air-conditioned accommodations with safes and blackout drapes/curtains. Each accommodation is individually furnished. Tempur-Pedic beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch plasma televisions come with premium cable channels.

Bathrooms include showers with rainfall showerheads. This Puerto Vallarta aparthotel provides complimentary wireless Internet access. Hypo-allergenic bedding, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the aparthotel include an outdoor pool and a fitness center.

Children under 15 years old are not allowed in the swimming pool without adult supervision.

Our customers tell us they can't get enough of the helpful staff at Hotel Suites Mar Elena. During your stay, you're just a quick walk from Hotel Zone Beach. Free breakfast, free WiFi in public areas, and an outdoor pool are available. Built in 1986, this comfortable aparthotel has 46 apartments on 4 floors. Enjoy your stay with amenities like free WiFi and a Tempur-Pedic bed in each apartment.
  • Each apartment offers a Tempur-Pedic bed, a plasma TV, and Egyptian cotton sheets
  • Free continental breakfast served daily
  • Free WiFi
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym
  • Just a 3-minute drive from Malecon and a few minutes from Cruise Ship Terminal
Hotel Suites Mar Elena offers its guests an outdoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. Meeting rooms and coworking spaces are available. Free breakfast is served daily. A terrace, a vending machine, and tour/ticket assistance are also featured at Hotel Suites Mar Elena. A complete renovation of Hotel Suites Mar Elena was completed in March 2020.

Smoking is allowed in designated areas at this 3-star Puerto Vallarta aparthotel.

Guests are served free continental breakfast daily from 8:30 AM to 10:30 AM.

Languages

English, Spanish

Property amenities

Beach

  • Sandy beach nearby

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Dining

  • Free continental breakfast available daily 8:30 AM to 10:30 AM

Bedrooms

  • Bedroom
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Tempur-Pedic mattress

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Communal living room

Entertainment

  • 32-inch plasma TV with premium cable channels
  • Books
  • Games
  • TV in common areas

Outdoor areas

  • Outdoor furniture
  • Terrace

Laundry

  • Laundromat nearby

Work spaces

  • Computer station
  • Coworking space
  • Meeting rooms

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift (79 centimetre wide door)
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a shopping district
  • In the city centre
  • Near a health/beauty spa
  • Near a hospital
  • Near the airport

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 1 building
  • 4 floors
  • 46 units
  • Bed sheets changed on request
  • Built in 1986
  • Colonial architecture
  • Eco-friendly toiletries
  • Housekeeping (on request)
  • Individual furnishings
  • Reception hall
  • Renovated - March 2020
  • Soundproofing
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Suites Mar Elena

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served at Hotel Suites Mar Elena.

Property is also known as

Mar Elena
Suites Mar Elena
Suites Mar Elena Hotel
Suites Mar Elena Hotel Puerto Vallarta
Suites Mar Elena Puerto Vallarta
Hotel Suites Mar Elena Puerto Vallarta
Hotel Suites Mar Elena
Suites Elena Puerto Vallarta
Hotel Suites Mar Elena Aparthotel
Hotel Suites Mar Elena Puerto Vallarta
Hotel Suites Mar Elena Aparthotel Puerto Vallarta

Hotel Suites Mar Elena Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 179 out of 393 reviews
Rating 8 - Good. 138 out of 393 reviews
Rating 6 - Okay. 48 out of 393 reviews
Rating 4 - Poor. 15 out of 393 reviews
Rating 2 - Terrible. 13 out of 393 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aimee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel suites Mar Elena was clean, well kept, and the service was excellent. They are still working on their breakfast options so the only thing I would say is that don’t expect too much for breakfast. It is very simple. This does reflect on the cost and if a reasonably priced hotel is what you need this is a great place to stay. It is very central. The grocery store is very close and the bus stop to get pretty much anywhere in PV. Very nice hotel.
Stayed 6 nights in Mar 2025

8/10 Good

Douglas James

Travelled with partner
Liked: Cleanliness
no clean water available . no water bottles given , no water jugs or dispensers , limit ice .
Stayed 28 nights in Feb 2025

10/10 Excellent

Chantel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel was clean, staff was very helpful and friendly, the breakfast was always really good, location was close to everything we needed. We will be returning next year!
Stayed 6 nights in Feb 2025

8/10 Good

Norman

Liked: Cleanliness
Friendly staff, building is older but functional and clean. Very convenient location for first time visitors.
Stayed 14 nights in Feb 2025

10/10 Excellent

Jason, neenah

Liked: Cleanliness
Greatn location rooms can be noisy
Stayed 6 nights in Feb 2025

8/10 Good

Hugo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
No hotel restaurant ,swimming pool too small
Stayed 1 night in Feb 2025

6/10 Okay

Derrick

Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness is good and nice staff. The hotel is right next to a busy road and traffic easily is heard in some rooms and can last late into the evening, and might affect air quality.
Stayed 7 nights in Feb 2025

8/10 Good

Desdemona

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was nice, staff were very friendly. We loved the location of this hotel. It was walkable to many places. The rooftop was nice and relaxing with great views. I would stay here again.
Stayed 4 nights in Jan 2025

10/10 Excellent

April Dawn

Travelled with family
Liked: Cleanliness, property conditions & facilities
This hotel is older but very well maintained. The staff are friendly and the rooms are very clean and comfortable. The roof top pool provides enough sun and shade. We would stay here again.
Stayed 10 nights in Jan 2025

10/10 Excellent

Leonard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Allot of dining options within 500 m. 3 minutes to the beach. Excellent message’s on the beach. Pool area on the roof quiet and relaxing. Staff friendly and accommodating. Breakfast included, very nice.
Stayed 5 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Service was great, room was clean. Lots of traffic noise from major thoroughfare nearby.
Stayed 2 nights in Jan 2025

8/10 Good

Rudolf

Travelled with group
Liked: Cleanliness, room comfort
Stayed 7 nights in Jan 2025

2/10 Terrible

Joseph

Travelled with family
Disliked: Amenities, property conditions & facilities
We had a room on the bottom floor. There were two dead roaches in the room when we got there. We found a live roach under the bed. The hot water in the bathroom did not turn on at all. The TV had a double visioned screen. There were no towels at all in the room so I had to go to the front desk to get them. The room was so musty smelling that we had to go to the store and buy air freshener just to make it through the night. We asked for a room transfer but were told there were none. We slept with the light on all night to keep an eye out/to discourage roaches coming out. They do offer a continental breakfast but to get that you have to wear a blue wristband that says "Breakfast" all day/night to get the breakfast the next morning. Seems unnecessary. Perhaps the other rooms are better but steer clear of floor level rooms!
Stayed 1 night in Jan 2025

10/10 Excellent

Ana

Liked: Cleanliness, property conditions & facilities
I arrived and my room wasn’t available so I stayed at smaller room with two single beds and the next day I was moved to the best king size bed with balcony. José ( manager) is a very nice guy always vey helpful. Thank you. This hotel is for someone who wants to stay in PV and enjoy the culture.. not a fancy place that’s makes your experience even more enjoyable.
Stayed 4 nights in Jan 2025

2/10 Terrible

Kim

Stayed 10 nights in Dec 2024

2/10 Terrible

Alex

Liked: Cleanliness
Disliked: Room comfort

Not recommended

The property looked cute at first, nice courtyard, decorations, white and blue colour scheme. However, we did not enjoy our stay there. The bathroom didn't have any shampoo, shower gel, towels or hairdryer, and the tap was leaking and making noise 24/7. There was no blanket on the bed either (even though it's winter time and the nights get a bit chilly), the pillows were extremely uncomfortable and gave me a neck pain. The single pane window let all the noise from the street in, so this, coupled with really bad pillows and no blanket, ensured that a restful sleep was out of question. The wifi was really patchy, coming on and off all the time, which was really annoying. They also wanted to take a security deposit in cash, which is a practice I haven't seen in years, if not a decade, and we do travel a lot. So, overall, we do not recommend this hotel.
Stayed 1 night in Dec 2024

6/10 Okay

Rigoberto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is a close walk to the beach. It isnt that far to go to the shopping and watch fireworks . Uber was amazing. The room cleaning people where rude. Expect a wow factor.
Stayed 5 nights in Dec 2024

4/10 Poor

Brajesh, Fremont

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They didn’t have blankets for the room. Breakfast was very limited. Coffee was terrible. The bathroom didn’t have an exhaust at all. The staff made me run to the room to bring back remotes on check out and didn’t even know my keys won’t work. It was not worth the money I spent.
Stayed 1 night in Dec 2024

8/10 Good

Yenny

Liked: Cleanliness, property conditions & facilities
Very friendly staffs, property very clean amenities, tv very confused to turn on, maintenance came to the room to show us how to used the remote control. there is no place to hang clothes in the room.breakfast great, fresh fruits, bread, coffee orange juice.
Stayed 4 nights in Dec 2024

6/10 Okay

Jeffrey

Liked: Cleanliness, property conditions & facilities
Very Hard mattress! It was uncomfortable. The surrounding area is loud and mostly massage shops. It does feel safe and the hotel is nice for the price
Stayed 1 night in Nov 2024

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was a quiet place close to the beach
Stayed 5 nights in Nov 2024

8/10 Good

Rudolf

Travelled with group
Liked: Cleanliness, room comfort
Would come back to this place
Stayed 6 nights in Nov 2024

10/10 Excellent

Pauline Happiness

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff they work around the clock and very polite. Close to the beach, just a short 3 minutes walk to the beach, cab 🚕 in front of the hotel. Nice and clean.
Stayed 25 nights in Oct 2024

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place, nice service The breakfast is like, they should have a real buffet 😎
Stayed 2 nights in Oct 2024

8/10 Good

Juan, Carbondale

Travelled with family
Liked: Amenities, property conditions & facilities
The staff is very courteous, friendly helpful and professional, besides that the hotel’s location is very convenient because there is almost everything you need nearby in a walkable distance, I would definitely stay there again
Stayed 7 nights in Oct 2024