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Krystal Vallarta

3.5 star property

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Photo gallery for Krystal Vallarta

4 outdoor pools, open 9:00 AM to 7:00 PM, pool umbrellas, pool loungers
Terrace/patio
Deluxe Room, Mountain View | Balcony view
Poolside bar
Front of property

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Breakfast available
  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Avenida Las Garzas, Puerto Vallarta, JAL, 48300
  • La Isla
    ‪4 min walk‬
  • Cruise Ship Terminal
    ‪10 min walk‬
  • Malecon
    ‪4 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Ocean View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Ocean View

  • Ocean view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Garden View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Standard Room, Garden View

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Ocean View

Standard Room, Ocean View

Standard Room, Ocean View

  • Ocean view
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Mountain View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Mountain View

  • Mountain view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Garden View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Garden View

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Mountain View

Deluxe Room, Mountain View

Deluxe Room, Mountain View

  • Mountain view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Sea View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, Sea View

  • Sea view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Sea View

Deluxe Room, 1 King Bed, Sea View

Deluxe Room, 1 King Bed, Sea View

  • Sea view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

4 restaurants, Regional cuisine

Krystal Vallarta - All Inclusive

  • Pool
  • All-inclusive
  • Kids pool
  • Waterslide
3.4 out of 5, (720)
The price is €249
for 1 room
includes taxes & fees
20 May - 21 May
Krystal Vallarta - All Inclusive

About this property

Krystal Vallarta

Family fun on the beach, with 4 outdoor pools, near Cruise Ship Terminal
At Krystal Vallarta, relax by one of the 4 outdoor swimming pools or spend the day at the beach where you can enjoy yoga.
Krystal Vallarta offers 388 accommodations with safes and complimentary bottled water. 42-inch Smart televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Krystal Vallarta, you're just a quick walk from Cruise Ship Terminal. Features include free WiFi in public areas, plus 4 outdoor pools and a restaurant.
  • Free WiFi
  • Drinking and dining options include a restaurant, a beach bar, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Splash around at the waterslide or swim in the 4 outdoor pools
  • Services include a free kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym and a playground
  • 10 minutes by foot from Cruise Ship Terminal and a 4-minute drive from Malecon
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Krystal Vallarta for summer fun including 4 outdoor swimming pools, a complimentary children's club, and a children's pool.

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi. This Colonial hotel also offers a fitness center, a garden, and a terrace. You'll have access to the outdoor pool at a partner property. For a fee, parking is available.

This Puerto Vallarta hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.
Krystal Vallarta has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MXN 50 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 390 to 390 for adults and MXN 200 to 200 for children
  • A bar/lounge
  • A beach bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Beach yoga
  • Children's pool
  • Free children's club
  • Gym
  • Karaoke
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 3,600 square feet of conference space
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Vallarta

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 390 to 390 for adults, and MXN 200 to 200 for children
  • Self parking fee: MXN 50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 7:00 PM.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Hotel
Krystal Hotel Vallarta
Krystal Vallarta
Krystal Hotel Puerto Vallarta
Krystal Puerto Vallarta Hotel Puerto Vallarta
Krystal Resort Puerto Vallarta
Nh Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Nh Krystal Vallarta
Krystal Vallarta Hotel
Krystal Vallarta Resort
Krystal Resort
Krystal Vallarta Hotel
Krystal Vallarta Puerto Vallarta
Krystal Vallarta Hotel Puerto Vallarta

Krystal Vallarta Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 296 out of 999 reviews
Rating 8 - Good. 239 out of 999 reviews
Rating 6 - Okay. 182 out of 999 reviews
Rating 4 - Poor. 142 out of 999 reviews
Rating 2 - Terrible. 140 out of 999 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Paula

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very good, helpful and pleasant. Quiet overall w some times of very loud music, but might have been next door. Pools nice, main pool very loud music at times. Nice room w ocean overlook. Microwave and refrigerator. Like a nice motel room. I'm not wanting all inclusive and no option to just buy a sandwich as all food was buffet style. Deli around the corner was helpful for my situation. .
Stayed 14 nights in Jan 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check in with Lillian. Great room. Ordered more towels. Mexican Fiesta buffet was great.
Stayed 1 night in Feb 2025

2/10 Terrible

VINCENT, San Antonio

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not as shown on website. Room much smaller, restaurant food not good. Staff was rude every time I asked for assistance. Front desk could not change dollars to pesos. Elevator problems, hotel did not clean beach front area. All around a terrible place, I want a refund.

4/10 Poor

Dan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2025

6/10 Okay

Elza

some staff not friendly
Stayed 7 nights in Jan 2025

4/10 Poor

Philip David, Ladysmith

Liked: Staff & service
Disliked: Property conditions & facilities
Construction was happening, concrete demission was happening. No gym as advertised The sea was too rough to swim in any distance. No lifeguards. Too many peddlers on the beach. They wake you up if you go to sleep. People leave item on sun lunger and go somewhere else, so if you do not go down early you probably not going to get one.
Stayed 10 nights in Jan 2025

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 4 nights in Jan 2025

4/10 Poor

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was construction every day while we were on vacation, not ideal. The beach had bottle caps and trash, we had to be careful where we walked so we wouldn't cut our feet. The pool tiles needed to be repaired and the kids area was run down. There were not enough lounge chairs or umbrellas for all guests. People saved chairs with towels while not on the beach for hours, ridiculous. The chairs need to be replaced they are old and worn out. The bed in the room had springs poking through and needed to be replaced five years ago. The breakfast food was good and staff amazing but the dinners were cold and not very flavorful. The front desk staff did not explain the details of the hotel enough like how to use the towel cards, transportation, or other particulars. The hard sell of the time shares was not appealing and when we declined the staff doing the time shares was unhelpful after that. The Vallarta Adventures staff was good. I also did not appreciate that some of the pool bar staff overcharged me as a guest, that was not right. Also recommending only the locations that staff was getting gratuity from was not appealing. I would not book this hotel again.
Stayed 7 nights in Jan 2025

6/10 Okay

Omar Vladimir Lugo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Some staff need to have a better attitude, and we got the wrong room to star, and they try to avoid changing us to the right room and when they did they were not happy about.
Stayed 3 nights in Jan 2025

8/10 Good

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Oasis

Your clothes will smell like the ocean. The property is gorgeous.
Stayed 7 nights in Jan 2025

10/10 Excellent

Arkajit

Stayed 1 night in Jan 2025

2/10 Terrible

Maria de jesus

Stayed 4 nights in Jan 2025

6/10 Okay

Ammie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was great!! Room cleanliness and surrounding area was not good. Our room had a connecting door and our neighbors were loud. We could hear everything from them. The other side our neighbors would get up 6am smoking on their balcony and waking us up everyday. The smoke would come into our room. I thought it was non smoking? Very inconvenient if your a non smoker.

8/10 Good

Debbie

Disliked: Cleanliness, property conditions & facilities

Could be better

close to local amenitied, beacch was very good, kid friendly. Majority of staff fantastic. BUT in need or paint and maintenace . Every where is under construction. Only two restaurnts open and only one for breeakfast causing long waits .Lots of misinformation as some staff ill informed. In otjer wards told one thing by one person and the opposite by another. Had abeautiful ocean view but balcony door did not lock and air did not work and neither rectified curing our stay.Italian restaurnt food was inedible , first glass of wine was off and even after our own seasoning couldend't finish eitther meal but were charged full price.
Stayed 1 night in Jan 2025

4/10 Poor

Ronald

Disliked: Staff & service, amenities, property conditions & facilities
The property is being dismantled. Alot of construction noises and trucks driving down the walkways. The housekeeping didn’t clean our room on two days so we had to go down to the desk and ask that it be done. Very inconvenient. We will not stay there again.
Stayed 6 nights in Jan 2025

8/10 Good

Joanna

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

2/10 Terrible

France

Stayed 1 night in Jan 2025

6/10 Okay

Yoshua

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness
Location
Stayed 3 nights in Jan 2025

8/10 Good

David

Liked: Staff & service, room comfort
Stayed 7 nights in Jan 2025

10/10 Excellent

Celeste

Stayed 1 night in Jan 2025

8/10 Good

Matthew

Liked: Staff & service
Disliked: Amenities
This is definately a place for families. Breakfast was great with poor obience. L It was clean for sure. I would rate this place a 2.5 stars.
Stayed 1 night in Jan 2025

6/10 Okay

Maria

Travelled with family
Liked: Amenities, property conditions & facilities
It was ok if you only spend the night over, my family and I went so we booked for 4 days the stay only was $810usd for 4 days 3 nights when we got there they told us if we added the all included it would be $522usd total for 4 persons we added it but the food was the same every day not a variety and they had a new year dinner which they said if we wanted to participate it would be another $88usd per person which was insane if it was all included why not include that! they had two restaurants and they said one would be oriental and the other Italian all lies the new year day they closed one of them for the dinner and we had only one choice which was the same Mexican menu of every day when both of the restaurants were available and open it was the same food in both of the restaurant’s also the bars would get closed very early so you could even enjoy the drinks one day they had music playing so the bar next to the stage guess what they closed it there was a bar at lobby but it also closed at 11 and you had to cross a whole pathway to get a drink not worth it by 11:30 everything was silent and closed do not recommend
Stayed 4 nights in Dec 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Dec 2024

10/10 Excellent

Isabel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At first, I was hesitant to book at Krystal Vallarta because of some of the negative reviews, but I saw some great reviews also and I decided to trust on the great ones. I was not disappointed. I booked two rooms, one facing the mountains and the one I had facing the ocean, absolutely beautiful. The deluxe rooms that I got our brighter, maybe recently renovated or painted, but they were spacious and a lot livelier, compared to the other rooms that I happened to see. It’s a very big property with several buildings, it was a nice walk from my hotel building to the beach area. I definitely will recommend to my big group of friends who love to travel to Puerto Vallarta.
Stayed 2 nights in Jan 2025

8/10 Good

Brice

Stayed 2 nights in Jan 2025