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The Hacienda at Krystal Grand Puerto Vallarta

4.0 star property

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Photo gallery for The Hacienda at Krystal Grand Puerto Vallarta

2 outdoor pools
Junior Suite Hacienda Terrace | Bathroom
7 restaurants, breakfast, lunch, dinner served; international cuisine
Interior
4 bars/lounges, poolside bar

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333
  • Place, Hotel Zone Beach
    ‪2 min walk‬
  • Place, La Isla
    ‪7 min walk‬
  • Place, Puerto Mágico
    ‪9 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪6 min drive‬

Room options

View all photos for Jr Suite Hacienda King

Jr Suite Hacienda King

Jr Suite Hacienda King

8.0 out of 10
Very good
(16 reviews)
  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Double

Junior Suite Hacienda Double

Junior Suite Hacienda Double

7.8 out of 10
Good
(8 reviews)
  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View

9.0 out of 10
Wonderful
(24 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View

9.2 out of 10
Wonderful
(19 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out

7.2 out of 10
Good
(12 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace

7.6 out of 10
Good
(8 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King

8.0 out of 10
Very good
(18 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

The Hacienda at Krystal Grand Puerto Vallarta

At The Hacienda at Krystal Grand Puerto Vallarta, hit the beach, dine onsite at Talvera, or enjoy a drink at one of the hotel's 4 bars/lounges.
The Hacienda at Krystal Grand Puerto Vallarta offers 192 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include showers and complimentary toiletries.

This Puerto Vallarta hotel provides wired Internet access for a surcharge. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a steam room and a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.
Our customers tell us they can't get enough of The Hacienda at Krystal Grand Puerto Vallarta's great location. During your stay, you're just a quick walk from Cruise Ship Terminal. Features include 2 outdoor pools, 7 restaurants, and 4 bars.
  • Enjoy international cuisine at Talvera, one of the property's 7 restaurants and 4 bars/lounges
  • WiFi in some public areas for a fee
  • Valet parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym and a steam room
  • Guests have great things to say about the location and the helpful staff
  • Steps from Bay of Banderas and 10 minutes by foot from Cruise Ship Terminal
The Hacienda at Krystal Grand Puerto Vallarta is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of The Hacienda at Krystal Grand Puerto Vallarta, you'll find 2 outdoor swimming pools, a steam room, and a 24-hour fitness center. There are 7 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is available in public spaces for a fee.

A business center and meeting rooms are available. A rooftop terrace, spa services, and a library are also featured at the business-friendly The Hacienda at Krystal Grand Puerto Vallarta. For a fee, parking is available.

This 4-star Puerto Vallarta hotel is smoke free.

Talvera - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Property amenities

Internet

  • Available in all rooms: Wired internet (MXN 190 per day)
  • Available in some public areas: WiFi (MXN 190 per day)

Parking and transport

  • Valet parking on site (MXN 55 per night)
  • Limited on-site valet parking

Food and drink

  • 2 coffee shops/cafes
  • 4 bars/lounges
  • 7 restaurants
  • A poolside bar

Restaurants on site

  • Talvera

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Library
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Rooftop terrace

Spa

  • Body scrubs
  • Facials
  • Hydrotherapy
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 13 are not allowed at this adults-only property. All guests 13 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wired internet: MXN 190.00 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 190.00 per day (rates may vary)
  • Valet parking fee: MXN 55 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 13 years old aren't allowed.

Property is also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

The Hacienda at Krystal Grand Puerto Vallarta Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 416 out of 1001 reviews
Rating 8 - Good. 276 out of 1001 reviews
Rating 6 - Okay. 153 out of 1001 reviews
Rating 4 - Poor. 87 out of 1001 reviews
Rating 2 - Terrible. 69 out of 1001 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Quick and easy check in and check out. Very friendly staff, nice rooms, food was decent, pools were great.
Swim out room on Hacienda sice
Stayed 6 nights in Jan 2026

6/10 Okay

Amanda

Stayed 6 nights in Jan 2026

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities
The staff was very friendly, helpful, courteous. Our room was wonderful. The food options were plenty, and all were great!!
Stayed 7 nights in Jan 2026

10/10 Excellent

Leslie

Every single staff greeted us as we passed by. Reall
Stayed 5 nights in Jan 2026

4/10 Poor

Naazreen

Travelled with family
Disliked: Amenities
I booked this resort based on reviews off youtube, Expedia and trivago. It’s an okay resort but the food options was very disappointing. I’ve stayed at all inclusive resorts in Mexico but this place really threw me off. They had 4 restaurant options between the Krystal grand and La hacienda, and only took few reservations per day. The buffet barely had any food optionals. For anyone that is a vegetarian or pescatarian, you have two or three options for lunch and dinner. Breakfast was decent. Even Mexican night was disappointing. Barely had any seafood options and there was quite a bit of cross-contamination. The drinks were watery and room service charges 150 peso per order. Room service was good but you did have to wait an hour for food. We ordered around 1030/11pm. One night they had no room service at all. Dessert is good. They didn’t provide shuttle service to go to downtown or from the airport. They told me it’s easier to get a cab, but they failed to inform you the prices of a cab for 10 mins is about 70$ USD. Grab an uber, just gotta walk 5 mins to the other side of the airport to catch one. Rooms were clean and the cleaners were efficient. Staff is friendly but not as helpful. Pools were nice but I found that they needed to upkeep it which they didn’t, especially considering it’s bee season and there were bees floating around. Overall I would give it a 5.5/10 or 3 stars. it’s mid and you can find better places for the same price.
Stayed 4 nights in Jan 2026

10/10 Excellent

Eddie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very satisfied and would return.
Stayed 5 nights in Dec 2025

8/10 Good

Sinuhé, Cuautla

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen lugar para solo adultos, ofrece lo justo pero necesario. Agradable lugar y acceso al area de familia. La habitación con jacuzzy muy agradable y bonita, no hubo ninguna inconformidad con la estadia.
Stayed 4 nights in Dec 2025

10/10 Excellent

david j

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice & helpful. Fun entertainment in the pool area & music at the bar was good. Bar tenders were attentive. Servers in all restaurants & buffets were very attentive & thorough.
Stayed 5 nights in Jan 2026

8/10 Good

Nicolas

Stayed 3 nights in Jan 2026

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2025

8/10 Good

Laurie, Saint John

Liked: Cleanliness, amenities, property conditions & facilities
Very attentive and hardworking staff
Stayed 5 nights in Dec 2025

6/10 Okay

Juana

Travelled with family
Liked: Cleanliness, amenities
The room was spacious, the hacienda was a bit outdated compared to others but very clean. Staff were a hit and miss some were friendly while some could benefit from retraining (waiters/hostess). The food was good. The beach was calm and that was great staff outdoors was polite and assisted in finding chairs.
Stayed 3 nights in Dec 2025

10/10 Excellent

Gillermina, Fresno

Stayed 4 nights in Dec 2025

8/10 Good

Kaelin

Stayed 6 nights in Dec 2025

6/10 Okay

Marty Roy

Travelled with partner
Disliked: Amenities
The food needs to be dramatically improved. They do not have enough spots at the plated restaurant meals at night booking them as next to impossible. The menu never changes significantly. Additional staff would be helpful serving around the pool
Stayed 5 nights in Dec 2025

2/10 Terrible

Dhania Gabriela Portilla

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room didn’t have any doors between the bed and the bathroom, then the toilet didn’t have a door either, we didn’t have a phone in the room, and they ignored our room service request in their chat for over and hour, they just helped us once we went to complain at the front desk, food is bad, staff is not helpful at all. We only received a good service from Aldo and Felix at the beach area. Terrible experience, do not recommend at all.
Stayed 4 nights in Dec 2025

10/10 Excellent

Heather

Stayed 2 nights in Dec 2025

6/10 Okay

Paul

Travelled with family, Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The grounds are extremely nice. The staff are very friendly and helpful. The hotel itself is in need of a major renovation.
Stayed 7 nights in Dec 2025

6/10 Okay

Magaly

Staff were great,
Stayed 3 nights in Dec 2025

10/10 Excellent

Roberto, Holland

Stayed 7 nights in Dec 2025

10/10 Excellent

Hadi Medina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 3 nights in Dec 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome resort and the staff is absolutely amazing, bring cash for tips because the staff goes above and beyond to make your stay unforgettable. Stayed on the adults side it was pretty quite and relaxing. If your looking to party and get wild this is NOT the place it has a chill vibe here. A lot of couples and older married couples.
Stayed 4 nights in Nov 2025

8/10 Good

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff were excellent! Food was average. Nice pool areas
Stayed 10 nights in Dec 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities
Quick check in and clean food was great with amazing suite
Stayed 1 night in Dec 2025

8/10 Good

shawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a swim up room. Was amazing having our own pool to hang out in. Staff was amazing everyone so friendly. Special shot out to David a bartender and Cesar who was wait staff. Both excellent Only complaint we had was the food.good things there were restaurants nearby to go eat at
Stayed 5 nights in Dec 2025