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Copthorne Hotel & Apartments Queenstown Lakeview

4.0 star property

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Photo gallery for Copthorne Hotel & Apartments Queenstown Lakeview

Local cuisine
View from property
In-room safe, desk, blackout curtains, iron/ironing board
Apartment, 2 Bedrooms
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • 24/7 front desk
  • Bar
  • Room service

Explore the area

Map
88 Frankton Road, Queenstown, 9300
  • Queenstown Gardens
    ‪7 min walk‬
  • TSS Earnslaw Steamship
    ‪15 min walk‬
  • Skyline Queenstown
    ‪20 min walk‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪7 min drive‬

Room options

View all photos for Superior Room, 2 Queen Beds (Superior Twin)

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 2 Queen Beds (Superior Twin)

  • Mountain view
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Lake View (Superior Lakeview Twin)

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 2 Queen Beds, Lake View (Superior Lakeview Twin)

  • Lake view
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 Queen Bed, Lake View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 Queen Bed, Lake View

  • Lake view
  • 34 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

  • Lake view
  • 44 sq m
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Accessible 1 King

Superior Accessible 1 King

Superior Accessible 1 King

  • Sleeps 2
  • 1 King Bed

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About this property

Copthorne Hotel & Apartments Queenstown Lakeview

Eco-certified hotel with a fitness center and a 24-hour front desk
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a hot tub, 24-hour room service, and a meeting room.
Copthorne Hotel & Apartments Queenstown Lakeview offers 85 accommodations with safes and hair dryers. 32-inch LCD televisions come with premium satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the hotel include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Copthorne Hotel & Apartments Queenstown Lakeview's great location gets high marks from our customers. During your stay, you're just a quick walk from St Josephs Parish. Features include free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Enjoy local cuisine while dining at Hillarys Restaurant
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Within a 10-minute walk of St Josephs Parish and Queenstown Gardens
Copthorne Hotel & Apartments Queenstown Lakeview offers its guests a hot tub and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A library, ski storage, and tour/ticket assistance are also featured at the eco-certified Copthorne Hotel & Apartments Queenstown Lakeview. Limited free parking is available on a first-come, first-served basis.

This 4-star Queenstown hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.
Hillarys Restaurant - This restaurant specializes in local cuisine and serves breakfast only.
The Rocks Cafe & Bar - This bar specializes in local cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 5-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 5-device limit

Parking and transport

  • Ski shuttle nearby
  • Onsite parking available only on request
  • Free covered self parking on site
  • Limited on-site parking
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: NZD 35 for adults and NZD 17.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Hillarys Restaurant
  • The Rocks Cafe & Bar

Things to do

  • Bicycle storage
  • Gym
  • Hot tub
  • Library
  • Ski storage
  • TV in common areas

Family friendly

  • Free cot
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (110 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 35.00 for adults and NZD 17.50 for children
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Free in-room WiFi has a 5-device limit. WiFi in public areas is also free and has a 5-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Copthorne Apartments
Copthorne Hotel & Apartments Lakeview
Copthorne Hotel & Apartments Queenstown Lakeview
Copthorne Hotel Apartments Queenstown
Copthorne Hotel Lakeview
Copthorne Hotel Queenstown
Copthorne Lakeview
Copthorne Lakeview Hotel
Copthorne Queenstown Lakeview
Hotel Copthorne Queenstown
Copthorne Hotel And Apartments Queenstown Lakeview
Copthorne Hotel Apartments Queenstown Lakeview
Copthorne Hotel Apartments Lakeview
Copthorne Hotel & Apartments Queenstown Lakeview Hotel
Copthorne Hotel & Apartments Queenstown Lakeview Queenstown

Copthorne Hotel & Apartments Queenstown Lakeview Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 377 out of 1002 reviews
Rating 8 - Good. 407 out of 1002 reviews
Rating 6 - Okay. 153 out of 1002 reviews
Rating 4 - Poor. 49 out of 1002 reviews
Rating 2 - Terrible. 16 out of 1002 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Che

Stayed 1 night in Jan 2025

10/10 Excellent

Ravi

Travelled with family
Liked: Cleanliness, staff & service, amenities
Strongly recommend.
Stayed 2 nights in Jan 2025

8/10 Good

Jim

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

4/10 Poor

Ros

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is not a 4 star hotel, at best I would give it a 2. Why? Room Cleaning: ignored a request (hanging on door) twice. I then had to 'front' to cleaning staff for towels and rubblish removal. I was embarrassed. Twice. Food/Breakfast: Donuts were tough and chewie. Scrambled eggs had dark patches in them. Food/ Dinner: Steak was inedible. I had battered fish and chips. The fish was not battered. It was crumbed and then deep fried. It was terrible, dry and tasted awful. Bathroom: black marks on the floor; poor water pressure . Balcony: peeling paint and black mould in the concrete wall blocks. The balastrades between each room in front of balcony had black moss all along the tops. Room: when we arrived the room smelt damp and mouly. We bought a room freshner to improve being in it. Room kitchen: only instant coffee. No bodum. The hotel was dated and tired. The restaurant was closed apparently due to staff shortages, but according to other reviews, it was also closed at least a month ago. Had to eat in the bar. We stayed 6 days because we were unable to move elsewhere. Add to this we are a couple in our 70s. So everything was that much harder.
Stayed 6 nights in Jan 2025

10/10 Excellent

Woo Kyung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
parking speace
Stayed 4 nights in Jan 2025

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to downtown Queenstown, and nice patio overlooking the lake!
Stayed 2 nights in Jan 2025

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely clean comfortable and a great view of the Lake
Stayed 2 nights in Jan 2025

4/10 Poor

Annalene

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Needs a lot of improvement in all areas…
Stayed 5 nights in Jan 2025

10/10 Excellent

Narendrn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good lake view and close to the cbd
Stayed 1 night in Dec 2024

4/10 Poor

Ramnath

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2024

8/10 Good

Hamish

Stayed 1 night in Dec 2024

8/10 Good

Tan

Travelled with family
Liked: Property conditions & facilities, room comfort

Loft unit with great balcony view

Nice loft unit with great view of the lake from balcony.
Stayed 2 nights in Jan 2025

8/10 Good

Ferdinand

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
very nice view of lake wakatipu from third floor
Stayed 1 night in Dec 2024

2/10 Terrible

Keshar

Disliked: Cleanliness, staff & service, property conditions & facilities
Very rude Staff, charged me $20 for local phone calls, which they had not mentioned
Stayed 2 nights in Dec 2024

6/10 Okay

Yisu

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
There was stain on cup train and hair on towel.
Stayed 1 night in Jan 2025

8/10 Good

Altaf

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Views

The location of the hotel is excellent with great lake views.The hotel is located in the heart of Queenstown.
Stayed 2 nights in Dec 2024

8/10 Good

Jerome

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of property is very accessible to the the town and near the garden.
Stayed 5 nights in Dec 2024

8/10 Good

Adrienne

Stayed 5 nights in Dec 2024

6/10 Okay

Ama Sankalpi Perera Jayasuriya

Stayed 3 nights in Dec 2024

8/10 Good

Prachi Shriram

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spent two nights at this property. Had a non smokering room which we thought was great as none of us (4 adults) smoke however the entire room was stinking of fried fish. Quite a task getting rid of the smell. Other than this, our stay was quite comfortable. Room was a duplex, bedrooms upstairs and two balconies with lake views that was amazing to wake up to, basic amenities though no hair dryer or personal care kits. Parking was available on site though on first come first served basis so no booking or allocation. Would definitely recommend staying here, especially for the views.
Stayed 2 nights in Dec 2024

8/10 Good

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic views

Amazing views from balcony of surrounding mountains and lake Large living room and beds super comfy Stairs led to bedrooms - which was a challenge with a one year old Basic cooking equipment and Laundry access Two bathrooms and toilet down stairs so good for families 10 minutes to walk to town steep hill Restaurant down stairs only used once
Stayed 5 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again.

The room was spacious and clean. The view was awesome. We like the spa tub, there was room for 4 adults and 1 child. The beds were comfortable. We used the washer/dryer (one dryer did not work well, but we managed to get our 4 loads done). We were happy we got a parking stall. There are stairs to consider though. Breakfast was good, a number of choices to choose from.
Stayed 1 night in Dec 2024

6/10 Okay

Hojat

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The rooms are generally ok but be aware they are pretty old buliding and the floor cracks whenever you walk !! Also do not risk taking your car as theres no guarantee for available car park and the car park size is terribly small you will have a challenge to fit a mid size car
Stayed 3 nights in Dec 2024

8/10 Good

Varun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
There was a plumbing issue in the washroom which resulted in water leakage from the sink. Also it was the exact same spread in the breakfast buffet across 4 days which was monotonous. Apart from those 2 issues everything else was fine. The location is excellent with beautiful lake views and access to public transportation. The town centre was walkable and the property had ample parking. Staff was friendly and eager to help.
Stayed 4 nights in Dec 2024

10/10 Excellent

Amol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in front of the lake, spacious rooms, amazing service, free parking.
Stayed 2 nights in Dec 2024