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Mercure Queenstown Resort

4.0 star property

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Photo gallery for Mercure Queenstown Resort

2 restaurants, breakfast served
Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
In-room safe, individually furnished, desk, blackout curtains
2 restaurants, breakfast served
Aerial view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • 24/7 front desk
  • Parking available

Explore the area

View in a map
Sainsbury Road, Queenstown, 9300
  • Place, Skyline Queenstown
    ‪3 min drive‬
  • Place, Kiwi and Birdlife Park
    ‪3 min drive‬
  • Place, Queenstown Gardens
    ‪9 min drive‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪13 min drive‬

Room options

View all photos for Room, 1 King Bed, Garden View

In-room safe, individually furnished, desk, blackout curtains

Room, 1 King Bed, Garden View

8.0 out of 10
Very good
(5 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Lake View

In-room safe, individually furnished, desk, blackout curtains

Superior Room, 2 Queen Beds, Lake View

9.0 out of 10
Wonderful
(16 reviews)
  • 29 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Lake View

Room, 2 Queen Beds, Lake View

Room, 2 Queen Beds, Lake View

7.6 out of 10
Good
(15 reviews)
  • 28 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Lake View

Lake view

Deluxe Room, 1 King Bed, Lake View

  • 28 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 2 Double Beds, Garden View

Double Room, 2 Double Beds, Garden View

Double Room, 2 Double Beds, Garden View

9.0 out of 10
Wonderful
(22 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Lake View

In-room safe, individually furnished, desk, blackout curtains

Superior Room, 1 King Bed, Lake View

  • 28 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

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About this property

Mercure Queenstown Resort

Ski hotel with 2 restaurants and a fitness center
Mercure Queenstown Resort guests can head out to the slopes, sip drinks at the bar/lounge, and enjoy an outdoor pool and a sauna. Housekeeping is available on request.
Mercure Queenstown Resort offers 148 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished. 50-inch LCD televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Queenstown hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Mercure Queenstown Resort. During your stay, you're just a quick walk from Mt Crichton Loop Track. Enjoy features like free WiFi in public areas, plus 2 restaurants and an outdoor pool.
  • Free WiFi in some public areas
  • For dining with ocean views, stop by South Eatery Restaurant, one of the property's 2 restaurants
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and a sauna
  • Just a 2-minute drive from Lake Wakatipu and a few minutes from Kiwi and Birdlife Park
  • Ski shuttle service available for a fee
After a day on the snow, enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor swimming pool. This mountain hotel's ski shuttle (surcharge) will get you to the slopes in no time. At the end of the day, order après-ski drinks at the hotel's bar.

There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. Public spaces have free WiFi. This ski hotel also offers ski storage, a children's pool, and a sauna. Parking is available for a fee.

This 4-star Queenstown hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.
South Eatery Restaurant - Overlooking the ocean, this restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Rises Restaurant - Overlooking the ocean, this restaurant serves breakfast only. A children's menu is available.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle (surcharge)
  • Uncovered parking on site (NZD 15 per night)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: NZD 32 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Rises Restaurant
  • South Eatery Restaurant

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Outdoor pool
  • Private wine tours
  • Sauna
  • Ski storage
  • TV in common areas
  • Wine tours

Family friendly

  • Children's pool
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 3,272 square feet of conference space

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch LCD TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 65.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 32 per person
  • Uncovered self parking fee: NZD 15.00 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Mercure Queenstown
Mercure Queenstown Resort
Mercure Queenstown Queenstown
Mercure Resort Queenstown
Queenstown Mercure
Queenstown Mercure Resort
Mercure Hotel Queenstown
Mercure Resort Queenstown Hotel Queenstown
Mercure Queenstown Resort Hotel
Mercure Queenstown Resort Queenstown
Mercure Queenstown Resort Hotel Queenstown

Mercure Queenstown Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 483 out of 1000 reviews
Rating 8 - Good. 341 out of 1000 reviews
Rating 6 - Okay. 117 out of 1000 reviews
Rating 4 - Poor. 41 out of 1000 reviews
Rating 2 - Terrible. 18 out of 1000 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Grant

Stayed 2 nights in Aug 2025

10/10 Excellent

evan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of the Lake and mountains
Stayed 2 nights in Aug 2025

10/10 Excellent

Annamaria

Travelled with family
Liked: Cleanliness, amenities
Fabulous service Beautiful breakfast with stunning view Hotel restaurant was excellent.
Stayed 6 nights in Jul 2025

10/10 Excellent

Lucy

Stayed 2 nights in Aug 2025

10/10 Excellent

Harshil Chandani

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Hey It was nice to stay over there but just little bit concern about cleaning staff.. They are doing well but sometimes they forgot some of the stuff . Otherwise aalll good Thank you.
Stayed 4 nights in Jul 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

6/10 Okay

Sharon

Travelled with family and small children
Liked: Cleanliness, staff & service
Found the room cold. Only two cups provided when there was four of us. No shower cap provided. Not told there were spa towels by the pool. Waited too long for someone to make coffee so just left. And finally not enough parking and had to pay, which is absolutely ridiculous.
Stayed 3 nights in Jul 2025

6/10 Okay

Adecel

Stayed 1 night in Jul 2025

8/10 Good

Gizelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning View

Beautiful position and stunning view.
Stayed 1 night in Jul 2025

8/10 Good

Kunal

Stayed 4 nights in Jul 2025

10/10 Excellent

Sugianto

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Well maintained property. Bed can do with some upgrade.
Stayed 5 nights in Jul 2025

8/10 Good

Dharma

Need to provide car parking
Stayed 1 night in Jul 2025

10/10 Excellent

Deborah

Stayed 3 nights in Jul 2025

8/10 Good

Paola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice environment.
Stayed 2 nights in Jul 2025

4/10 Poor

Jenna

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
A good experience but a couple of the amenities were not restocked, including toothpaste and conditioner in the shower. They also didn’t take a wet towel and left it in the bathroom after cleaning. We also had to pay for parking which should be better described in the booking.
Stayed 2 nights in Jun 2025

10/10 Excellent

Paulette

Travelled with family
Staff was so helpful and courteous. Very welcoming and had us in our room within no time. The meal was superb. The abeef Cheeks was so tender and scrumptious. Our bed was so comfortable and very warm. Our only gripes and downfall if any was the room for diabled persons is quite a fair way from the lifts and it was so cold in the corridors and bedroom. It took a long time for the heat pump to warm the room. We left it on high all night and it wasn't as warm as we wouldve liked it. Thank you for our stay 🌻
Stayed 1 night in Jun 2025

10/10 Excellent

KULDEEP

Liked: Cleanliness, amenities, property conditions & facilities
Highly recommended
Stayed 3 nights in Jun 2025

8/10 Good

Carol

Business traveller
Liked: Cleanliness, amenities
Friendly staff, check in was efficient.
Stayed 1 night in Jun 2025

8/10 Good

Varsha

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice location,good size rooms
Stayed 4 nights in May 2025

10/10 Excellent

Faenza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Keryn Aimee

Liked: Cleanliness, amenities, property conditions & facilities
We had a fantastic stay at Mercure Resort Queenstown! The staff were absolutely amazing—warm, helpful, and always ready to go the extra mile to make our stay comfortable. The real standout, though, was the view. Waking up to sweeping vistas of Lake Wakatipu and the surrounding mountains was nothing short of breathtaking. The rooms were clean and comfortable, and the overall atmosphere of the resort was relaxed and welcoming. Highly recommend for anyone visiting Queenstown—this place made our trip extra special!
Stayed 5 nights in May 2025

8/10 Good

Juan Jesus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 9 nights in May 2025

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 3 nights in May 2025

10/10 Excellent

hilda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, 4 minutes drive to the city centre. Great amenities and ensure you get lake/mountain views as it’s spectacular. Nice food and happy hour drinks
Stayed 2 nights in May 2025