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Aparthotel

Oaks Queenstown Shores Resort

4.5 star property

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Photo gallery for Oaks Queenstown Shores Resort

Private spa tub
Premium bedding, desk, iron/ironing board, WiFi
50-inch LCD TV with digital channels
Reception
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • 24/7 front desk

Explore the area

Map
327-343 Frankton Road, Queenstown, 9197
  • Queenstown Gardens
    ‪3 min drive‬
  • Queenstown Mall
    ‪3 min drive‬
  • Skyline Queenstown
    ‪4 min drive‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪6 min drive‬

Room options

View all photos for Apartment, 1 Bedroom, Lake View

Premium bedding, desk, iron/ironing board, WiFi

Apartment, 1 Bedroom, Lake View

  • 55 sq m
  • 1 bedroom
  • 1 bathroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Lake View

Premium bedding, desk, iron/ironing board, WiFi

Room, 2 Bedrooms, Lake View

  • 94 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 2 King Beds OR 2 Twin Beds and 1 King Bed

View all photos for Apartment, 1 Bedroom, Lake View (No Housekeeping Service)

Premium bedding, desk, iron/ironing board, WiFi

Apartment, 1 Bedroom, Lake View (No Housekeeping Service)

  • 55 sq m
  • 1 bedroom
  • 1 bathroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 3 Bedrooms, Lake View (No Housekeeping)

Premium bedding, desk, iron/ironing board, WiFi

Apartment, 3 Bedrooms, Lake View (No Housekeeping)

  • 117 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Lake view
  • Sleeps 6
  • 3 King Beds OR 2 King Beds and 2 Twin Beds

View all photos for Apartment, 3 Bedrooms, Lake View

Premium bedding, desk, iron/ironing board, WiFi

Apartment, 3 Bedrooms, Lake View

  • 117 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Lake view
  • Sleeps 6
  • 3 King Beds OR 2 King Beds and 2 Twin Beds

View all photos for Room, 2 Bedrooms, Lake View (No Housekeeping Service)

Premium bedding, desk, iron/ironing board, WiFi

Room, 2 Bedrooms, Lake View (No Housekeeping Service)

  • 94 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 2 King Beds

View all photos for 2 Bedroom Penthouse Spa (No Housekeeping)

Private spa tub

2 Bedroom Penthouse Spa (No Housekeeping)

  • 94 sq m
  • 2 bedrooms
  • 1 bathroom
  • Lake view
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for 2 Bedroom Penthouse Spa

Private spa tub

2 Bedroom Penthouse Spa

  • 94 sq m
  • 2 bedrooms
  • 1 bathroom
  • Lake view
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for Penthouse, 4 Bedrooms

Premium bedding, desk, iron/ironing board, WiFi

Penthouse, 4 Bedrooms

  • 165 sq m
  • 4 bedrooms
  • 4 bathrooms
  • Lake view
  • Sleeps 8
  • 4 King Beds OR 2 King Beds and 4 Twin Beds

View all photos for Penthouse, 4 Bedrooms (No Housekeeping)

Premium bedding, desk, iron/ironing board, WiFi

Penthouse, 4 Bedrooms (No Housekeeping)

  • 165 sq m
  • 4 bedrooms
  • 4 bathrooms
  • Lake view
  • Sleeps 8
  • 4 King Beds OR 2 King Beds and 4 Twin Beds

View all photos for Penthouse, 2 Bedrooms

Premium bedding, desk, iron/ironing board, WiFi

Penthouse, 2 Bedrooms

  • 75 sq m
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for Apartment, 2 Bedrooms (Lake Side, No Housekeeping)

Premium bedding, desk, iron/ironing board, WiFi

Apartment, 2 Bedrooms (Lake Side, No Housekeeping)

  • 94 sq m
  • 2 bathrooms
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for Apartment, 2 Bedrooms (Lake Side)

Premium bedding, desk, iron/ironing board, WiFi

Apartment, 2 Bedrooms (Lake Side)

  • 94 sq m
  • 2 bathrooms
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for Apartment, 3 Bedrooms (Lake Side)

Premium bedding, desk, iron/ironing board, WiFi

Apartment, 3 Bedrooms (Lake Side)

  • 117 sq m
  • 3 bathrooms
  • Mountain view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds OR 3 King Beds

View all photos for Penthouse, 2 Bedrooms (No Housekeeping)

Premium bedding, desk, iron/ironing board, WiFi

Penthouse, 2 Bedrooms (No Housekeeping)

  • 75 sq m
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for Penthouse, 3 Bedrooms (No Housekeeping)

Premium bedding, desk, iron/ironing board, WiFi

Penthouse, 3 Bedrooms (No Housekeeping)

  • 130 sq m
  • 3 bathrooms
  • Lake view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds OR 3 King Beds

View all photos for Room (Hotel (No Housekeeping)

Premium bedding, desk, iron/ironing board, WiFi

Room (Hotel (No Housekeeping)

  • 23 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 3 Bedrooms

Premium bedding, desk, iron/ironing board, WiFi

Penthouse, 3 Bedrooms

  • 130 sq m
  • 3 bathrooms
  • Partial lake view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds OR 3 King Beds

View all photos for Apartment, 3 Bedrooms (Lake Side, No Housekeeping)

Premium bedding, desk, iron/ironing board, WiFi

Apartment, 3 Bedrooms (Lake Side, No Housekeeping)

  • 117 sq m
  • 3 bathrooms
  • Lake view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds OR 3 King Beds

View all photos for Room (Hotel)

Premium bedding, desk, iron/ironing board, WiFi

Room (Hotel)

  • 23 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

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About this property

Oaks Queenstown Shores Resort

Luxury aparthotel with area shuttle service and a 24-hour front desk
This smoke-free aparthotel features WiFi in public areas, self parking, and a 24-hour front desk. An area shuttle is free. Additionally, express check-out and tour/ticket assistance are onsite. Each apartment provides a dining area and a refrigerator, plus WiFi and an LCD TV with digital channels. Premium bedding, an electric kettle, and a hair dryer are among the other amenities available to guests. Change of towels is available on request.
Oaks Queenstown Shores Resort offers 82 accommodations with hair dryers and irons/ironing boards. Accommodations offer separate dining areas. Beds feature premium bedding. 50-inch LCD televisions come with digital channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Oaks Queenstown Shores Resort. During your stay, you'll be within walking distance of Lake Wakatipu. Features include a free area shuttle, plus an area shuttle and WiFi in public areas (surcharge). This luxury aparthotel has 82 apartments. Enjoy your stay with amenities like an LCD TV and a refrigerator in each apartment.
  • Each apartment offers a dining area, an LCD TV, and a refrigerator
  • WiFi for a fee
  • Self parking available for a fee
  • Services include tour or ticket assistance and luggage storage
  • 11 minutes by foot from Lake Wakatipu and a 3-minute drive from St Josephs Parish
  • Free local-area shuttle service
Oaks Queenstown Shores Resort offers its guests ski storage, tour/ticket assistance, and express check-out. Public spaces have WiFi for a fee. A free area shuttle within 2 kilometers is available. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Queenstown aparthotel is smoke free.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Beach

  • Beach nearby

Ski

  • Cross-country skiing nearby
  • Ski storage
  • Snowboarding nearby

Internet

  • Available in the apartment: WiFi (NZD 5 per 24-hour period)
  • Available in some public areas: WiFi (NZD 5 per 24-hour period)

Parking and transport

  • Height restrictions apply for on-site parking
  • Free area shuttle up to 2 kilometres
  • Car recommended
  • Covered parking on site (NZD 15 per day; includes in/out privileges)
  • Limited on-site parking (max 1 space per unit)

Food and drink

  • Electric kettle
  • Refrigerator

Bedrooms

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate dining area

Entertainment

  • 50-inch LCD TV with digital channels
  • Stereo

Work spaces

  • Desk

Comfort

  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Change of towels on request
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Tour and ticket assistance

Location highlights

  • In the mountains
  • In the suburbs
  • Near the boardwalk/promenade
  • On a lake
  • On the waterfront

Things to do

  • Ski storage
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Ice skating nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Rafting nearby
  • Skydiving nearby
  • Snowmobiling nearby
  • Snowshoeing nearby
  • Surfing/bodyboarding nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Outdoor lighting
  • Fire extinguisher

General

  • 82 units
  • Towels (changed on request)
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The property will be renovating from December 1 2021 to January 31 2026 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 1 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: NZD 5 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: NZD 5 per 24-hour period (rates may vary)
  • Covered self parking fee: NZD 15 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Please note that this property charges a fixed percentage fee on credit and debit card transactions.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Oaks Shores
Oaks Shores Apartments Queenstown
Oaks Shores Queenstown
Oaks Shores Hotel Queenstown
Oaks Shores Apartments Apartment Queenstown
Oaks Shores Apartments Apartment
Oaks Shores Apartment Queenstown
Oaks Shores Apartment
Oaks Shores Apartments
Oaks Shores Hotel Queenstown
Oaks Shores
Oaks Queenstown Shores
Oaks Queenstown Shores Resort Aparthotel
Oaks Queenstown Shores Resort Queenstown
Oaks Queenstown Shores Resort Aparthotel Queenstown

Oaks Queenstown Shores Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 606 out of 1422 reviews
Rating 8 - Good. 484 out of 1422 reviews
Rating 6 - Okay. 186 out of 1422 reviews
Rating 4 - Poor. 94 out of 1422 reviews
Rating 2 - Terrible. 52 out of 1422 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, room comfort
Great place to stay, rooms were beautiful, but wasn’t many parks so had to park elsewhere. Very steep walking down to reception
Stayed 2 nights in Mar 2025

10/10 Excellent

Ralph

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place overall
Stayed 7 nights in Feb 2025

6/10 Okay

Amy

Disliked: Cleanliness
It’s in a beautiful but somewhat inconvenient location unless you have a car. Staff are spread thin. Long waits for check in and check out and they don’t always answer if you call etc… difficulty scheduling the shuttle, cleaning was ok but not great and while the suites are wonderful, the regular rooms are just ok.
Stayed 2 nights in Mar 2025

4/10 Poor

Dennis

Liked: Cleanliness
Disliked: Property conditions & facilities
The property is under construction. The entry to the property is a construction entrance. We received no advance warning of this situation and would not have stayed here if we knew in advance. Almost no parking available.
Stayed 2 nights in Mar 2025

8/10 Good

Amy

Liked: Cleanliness, amenities
Gorgeous area, nice rooms. Under construction and horrible smell of sewage… transportation is also an issue and while they have a shuttle it isn’t ez to use or convenient— they are reluctant to give anccess to it and make it difficult to reserve and it must be reserved.
Stayed 1 night in Mar 2025

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Great location with beautiful scenic mountains and lake.The resort was great excellent staff were very friendly attended to all your needs. One bedroom apartment very big comfortable bed, great experience would highly recommend.
Stayed 2 nights in Feb 2025

10/10 Excellent

Ramila

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Rosemary

Liked: Cleanliness, amenities, property conditions & facilities
Lovely and comfortable- just what we were hoping for
Stayed 1 night in Feb 2025

2/10 Terrible

Zahin

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Tarsem

Travelled with partner
Liked: Cleanliness, amenities
This property is under renovations. You have park your car about 4-500 Mtrs from reception area on a side road on a steep hill.
Stayed 2 nights in Jan 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort

Rude hotel, lack customer service.

Rude hotel, lack customer service.
Stayed 2 nights in Jan 2025

6/10 Okay

Franziska

Travelled with family
Liked: Cleanliness
No information about a major construction on site. It was not noisy though but access was limited. No breakfast area available Our room was very tiny for 2. Friendly staff
Stayed 3 nights in Jan 2025

4/10 Poor

Raymond

Liked: Cleanliness, room comfort
We were disappointed to find out that there was construction going on at the hotel. No noise but very inconvenient due to access to the hotel. No one informed us of this. We did receive an email asking for our bedding configuration, parking requirement and time of check in. We asked for parking spot as we had a hire car. We were told no spots available but no information was given to the accessibility of local parking to this hotel. Our room was near the fire escape and access to stair well to the front of hotel and the lake. This was inclined to be noisy. We just felt a discount could have been offered as it wasn’t a cheap hotel. We thought we were paying for a better experience.
Stayed 2 nights in Jan 2025

10/10 Excellent

Beijia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view～comfortable room~nice staff ~
Stayed 3 nights in Jan 2025

2/10 Terrible

Paul

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Was not informed this was under construction. There was no parking, needed to park 10-15 min walk up steep hills and park on public road with no security. Room was small, no wardrobe even. Balcony was covered in bird poo (Which was only a meter away from the supposed kitchen. Overall very disappointing and I will not be back. Staff were uninterested and seemed sick of all the complaints.
Stayed 2 nights in Jan 2025

10/10 Excellent

sharif

Liked: Cleanliness, property conditions & facilities
very nice and nice customer service
Stayed 5 nights in Jan 2025

6/10 Okay

John

Liked: Cleanliness

Frauds

There was no clear warning about the extent of the renovations or that I needed to book parking in advance. It is imperative that the extent of the disruption caused by the renovations needs to be clearly advertised, the fact you have to park across the main road and in a side street on a steep hill is outrageous, you then have to cross one of the busiest roads in Queenstown and the walk down a steep unprotected walkway before you enter the hotel is also terrible not to mention dangerous, if it was wet or icy it would be so dangerous, what if I was mobility impaired or worse fully disabled, the fact that this was not clearly advertised when booking is very misleading. Out of principle for the dishonesty I would never recommend anyone stay at this hotel.
Stayed 1 night in Jan 2025

8/10 Good

Graham

Liked: Cleanliness, amenities, property conditions & facilities
The property was close to downtown, renovations made entry and exit difficult
Stayed 3 nights in Jan 2025

8/10 Good

Yijun

Liked: Cleanliness, room comfort

The corners are not very clean but all things good

Stayed 2 nights in Jan 2025

8/10 Good

Angelique

Liked: Property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort

The best

Loved this hotel. Amazing apartment and views. Nothing I would change. Hope to return one day
Stayed 2 nights in Dec 2024

10/10 Excellent

Mei

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Magnificent view, property was spacious, nice and clean. We enjoyed our stay, would love to come back and stay again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Junjie

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Rui

Stayed 2 nights in Dec 2024

10/10 Excellent

Daniel

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2024