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Best Western Premier Richmond City Gateway

3.0 star property

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Photo gallery for Best Western Premier Richmond City Gateway

Premium bedding, down duvets, pillow-top beds, in-room safe
Lobby
Exterior
Reception
Seasonal outdoor pool, pool umbrellas, pool loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
4303 Commerce Road, Richmond, VA, 23234
  • Place, James River
    ‪9 min walk‬
  • Place, Virginia Commonwealth University
    ‪7 min drive‬
  • Place, Greater Richmond Convention Center
    ‪7 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Executive Room, Wi-Fi, Sofabed, Microwave And Refrigerator

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Separate Bedroom, Sofabed, Microwave And Refrigerator, Wi-Fi

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Communication Assistance, Bathtub, Microwave And Refrigerator, Wi-Fi, Non-Smoking

  • Sleeps 2

2 Queen Beds, Non-Smoking, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4

Accessible-2 Queen, Mobility Accessible, Communication Assistance, Bathtub, Microwave And Refrigerator, Wi-Fi, Non-Smoking

  • Sleeps 4

Accessible-1 King, Mobility Accessible, Communication Assistance, Roll In Shower, Microwave And Refrigerator, Wi-Fi, Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Microwave And Refrigerator, Wi-Fi

  • Sleeps 2

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2

Accessible-Suite 1 King Bed, Mobility Accessible, Communication Assistance, Bathtub, Separate Bedroom, Sofabed, Non-Smoking

  • Sleeps 4

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About this property

Best Western Premier Richmond City Gateway

Hotel with free breakfast, in the vicinity of The National
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, a coffee shop/cafe, and a seasonal outdoor pool.
Best Western Premier Richmond City Gateway offers 167 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 50-inch Smart televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Our customers tell us they can't get enough of the helpful staff at Best Western Premier Richmond City Gateway. During your stay, you'll be close to Broad Street. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free full breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking, extended parking, and RV/bus/truck parking
  • Enjoy American cuisine while dining at Victory Bar & Grill
  • Take a swim in the seasonal outdoor pool
  • Amenities include a 24-hour business center, meeting rooms, and conference space
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 8 minutes by car from Virginia Commonwealth University and 9 minutes from The National
Best Western Premier Richmond City Gateway offers its guests a fitness center and a seasonal outdoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 3778 square feet (351 square meters) and includes conference space. Best Western Premier Richmond City Gateway also features a vending machine, laundry facilities, and dry cleaning/laundry services. Self parking is free.

This Richmond hotel is smoke free.

Guests are served free full breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Victory Bar & Grill - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Victory Bar & Grill

Things to do

  • Gym
  • Seasonal outdoor pool

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 3,778 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar in bathtub
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Lift
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from August 29 to May 30:
  • Swimming pool
The following facilities are closed on Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day:
  • Bar/lounge

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open May 25 and close September 07.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Bells
Holiday Inn Bells Hotel
Holiday Inn Bells Hotel Richmond South Road
Holiday Inn Richmond South City Gateway Hotel
Holiday Inn Richmond South-Bells Road Hotel Richmond
Holiday Inn Richmond South Bells Road Hotel
Holiday Inn Bells Road Hotel
Holiday Inn Bells Road
Holiday Inn Richmond South City Gateway
Premier Richmond City Gateway
Holiday Inn Richmond South City Gateway
Best Western Premier Richmond City Gateway Hotel
Best Western Premier Richmond City Gateway Richmond
Best Western Premier Richmond City Gateway Hotel Richmond

Best Western Premier Richmond City Gateway Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 475 out of 1000 reviews
Rating 8 - Good. 231 out of 1000 reviews
Rating 6 - Okay. 135 out of 1000 reviews
Rating 4 - Poor. 70 out of 1000 reviews
Rating 2 - Terrible. 89 out of 1000 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Melinda

Stayed 1 night in Sep 2025

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so helpful and friendly, as were the folks in the attached restaurant. The woman managing the morning breakfast for our two mornings was helpful and friendly. Our room was so comfortable and nicely appointed. If there had been a night light in the bathroom, I would declare this hotel perfect for our nights on the road.
Stayed 2 nights in Sep 2025

6/10 Okay

derek, San Diego

Travelled with group
Liked: Cleanliness, property conditions & facilities
Decent affordable option for the Iron Blossom festival. Regular check in is at 3pm. Arrived Saturday at 12:30 to a virtually empty parking lot. Was informed by the front desk that they do not allow early check-ins until 2pm, and there would be a $40 fee for the extra 1 hour. She tried to explain that they do all of the turnovers starting at 11am (designated check out), not staggered as guests check out. Pretty silly policy and explanation. (Vacated rooms were being cleaned all morning before 11am when we checked out). Not as accomodating to arriving guests as most hotels attempt to be.
Stayed 2 nights in Sep 2025

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, room comfort
Nice hotel friendly staff easy to fimd
Stayed 4 nights in Sep 2025

6/10 Okay

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was nice and the hotel clerks was very nice and welcoming.
Stayed 5 nights in Sep 2025

10/10 Excellent

James

Stayed 2 nights in Sep 2025

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying and the location is accessible to any area within 20 mins which is great
Stayed 3 nights in Sep 2025

6/10 Okay

Rex

Liked: Cleanliness, staff & service, room comfort

Decent stay. Close to highway.

Overall it is an OK place to stay. The hotel looks to have been remodeled recently. Everything worked and the amenities were good. Small little snack bar area by the front desk had a decent selection and fair pricing. The room was clean but not perfect. Some door handles were loose, ac unit had metal loose underneath, toilet was slow to flush. All the the staff were friendly and responsive. The breakfast options were typical hotel fare.
Stayed 2 nights in Sep 2025

10/10 Excellent

Regina, seaside

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome and the restaurant being inside the hotel made dinner very convenient after traveling all day
Stayed 1 night in Sep 2025

8/10 Good

Savannah

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Victor

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, off I95. Hotel very clean, comfortable accommodations. Yes, Will stay again.
Stayed 1 night in Sep 2025

10/10 Excellent

Denton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Regina

Disliked: Property conditions & facilities
The lobby chairs were stain and an odor in the lobby area. If this area was not well kept my room would not be in order So I didn’t check in at all.
Stayed 1 night in Aug 2025

8/10 Good

Gadwin

Travelled with partner
Liked: Cleanliness
Good overall
Stayed 1 night in Aug 2025

10/10 Excellent

Luis

Stayed 2 nights in Sep 2025

10/10 Excellent

Herbert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Look no further. This is one of the best in the area. Great staff, clean rooms and good breakfast at a decent price. This is the place to stay.
Stayed 2 nights in Sep 2025

6/10 Okay

Diana

Liked: Staff & service, room comfort
In the breakfast in the morning, there's a lady washing you all the time. I did like that at all
Stayed 1 night in Aug 2025

8/10 Good

Mercy

Travelled with family
Liked: Staff & service, amenities
Great staff
Stayed 1 night in Aug 2025

10/10 Excellent

Ebonè, Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the noticeable stains on the white sheets There was a smell of cat urine in the room and I found feathers as if an animal had been in the room prior beside all of that I lt was a pleasantly quiet enough to rest and clean enough to be in and relax peacefully
Stayed 1 night in Aug 2025

4/10 Poor

Dolores

Stayed 3 nights in Aug 2025

6/10 Okay

Dina

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Thank you for accommodating my family by giving us rooms with an adjoining door. Our room was very damp and had an odd odour. The air conditioner was very noisy. Our second day we asked to have our room cleaned as we left the hotel after the cleaning staff was finished. The woman at the front desk wrote our room number down and we also explained about the air conditioner and the smell. She said she would send the maintenance guy to check it out. We returned to our room after midnight and found that nothing had been touched. We went to the front desk and explained to the gentleman that was on duty. There was nothing he could do at that point to have the room cleaned. He brought us clean towels. We explained to him about the dampness and that the sheets felt wet. He also noticed the smell from the air conditioner. He came back with bedding and a spray to help get rid of the smell. He was very kind and understanding. I’m hoping that when we are booking these hotels through Expedia that we are not given the worst room in the hotel because we didn’t book direct. This trip we booked 4 different hotels through Expedia let’s just say they weren’t the best I’ve ever stayed in. The staff in the hotel were very friendly, the ladies in the breakfast area work very hard and are very helpful.
Stayed 3 nights in Aug 2025

2/10 Terrible

Chyna

Disliked: Cleanliness, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

tanesha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so easy, the people were friendly and welcoming, the room was cozy and clean. Would definitely stay again!
Stayed 1 night in Aug 2025

6/10 Okay

JoAnn

Disliked: Amenities
Andrew the check in guy was great the cleanliness wasn’t very good pool felt slimy the floor in our room was coming up so you could cut your foot on it Just felt nasty But the people were great
Stayed 1 night in Aug 2025