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SpringHill Suites by Marriott Richmond North/Glen Allen

3.0 star property

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Photo gallery for SpringHill Suites by Marriott Richmond North/Glen Allen

Exterior
1 bedroom, premium bedding, in-room safe, desk
Free daily buffet breakfast
Reception
1 bedroom, premium bedding, in-room safe, desk

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
9701 Brook Rd, Glen Allen, VA, 23059
  • Place, Henrico Sports & Events Center
    ‪15 min walk‬
  • Place, Regal Virginia Center
    ‪15 min walk‬
  • Place, The Crossings Golf Club
    ‪2 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪20 min drive‬

Room options

View all photos for Suite, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 2 Double Beds (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(2 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds (Mobility Accessible, Tub)

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds (Mobility Accessible, Tub)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds (Mobility Accessible, Roll-in Shower)

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds (Mobility Accessible, Roll-in Shower)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Hearing Accessible)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed with Sofa bed (Hearing Accessible)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds

8.6 out of 10
Excellent
(56 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed

37-inch LCD TV with satellite channels, TV

Suite, 1 King Bed with Sofa bed

8.2 out of 10
Very good
(91 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

SpringHill Suites by Marriott Richmond North/Glen Allen

Along with an indoor pool, this smoke-free hotel has a fitness center and a 24-hour business center. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite. Housekeeping is available on request.
SpringHill Suites by Marriott Richmond North/Glen Allen offers 136 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. 37-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Our customers tell us they enjoy the free breakfast at SpringHill Suites by Marriott Richmond North/Glen Allen. During your stay, you'll be within walking distance of The Crossings Golf Club. Enjoy features like free WiFi in public areas, plus an indoor pool and a gym.
  • Free buffet breakfast served daily
  • Free WiFi
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 2-minute drive from The Crossings Golf Club and a few minutes from Virginia Randolph Museum
SpringHill Suites by Marriott Richmond North/Glen Allen offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. A 24-hour business center and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 291 square feet (27 square meters) and includes conference space. A terrace, multilingual staff, and a picnic area are also featured at the business-friendly SpringHill Suites by Marriott Richmond North/Glen Allen. Parking is available for a fee.

This 3-star Glen Allen hotel is smoke free.

Guests are served free buffet breakfast daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (surcharge)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Business services

  • 24-hour business centre
  • 291 square feet of conference space
  • Meeting room

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 20.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Richmond Springhill Suites
Springhill Suites Marriott Richmond
SpringHill Suites Marriott Richmond North/Glen Allen Hotel
Springhill Suites Marriott Richmond Hotel Virginia Center
Springhill Suites Marriott Richmond Virginia Center
Springhill Suites Richmond
Springhill Suites Richmond Virginia Center
Springhill Suites Virginia Center
Springhill Suites Marriott Richmond Virginia Center Hotel
SpringHill Suites Marriott Richmond North/Glen Hotel
SpringHill Suites Marriott Richmond North/Glen Allen
SpringHill Suites Marriott Richmond North/Glen
SpringHill Suites riott Richm
SpringHill Suites by Marriott Richmond North/Glen Allen Hotel

SpringHill Suites by Marriott Richmond North/Glen Allen Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 446 out of 1000 reviews
Rating 8 - Good. 246 out of 1000 reviews
Rating 6 - Okay. 133 out of 1000 reviews
Rating 4 - Poor. 87 out of 1000 reviews
Rating 2 - Terrible. 88 out of 1000 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Shivonne

Stayed 1 night in Dec 2025

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, amenities
Breakfast was great.
Stayed 1 night in Dec 2025

4/10 Poor

Nikki

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We recently stayed at Springhill Suites in Glen Allen. When we arrived the pool door had a sign stating the pool was closed for maintenance and would re-open the next day. While sitting in the lobby area another patron passed through and stated he had paid the front desk to close the pool for the weekend due to the amount of kids who were there for a weekend football tournament. Second, our room was 110, by the elevators. One elevator was closed and being worked on during our stay. I woke each morning to the sound of scraping, banging, etc from the elevator work. I understand updates are necessary however there are quiet hours for the patrons, this should be followed for the workers as well. Third, on Saturday night when I went with my child to purchase a water the front desk associate was in the back room, in clear view, sleeping soundly. I called out to her, she never budged. We took our water and left her sleeping. Management was made aware the following day. The final straw.. the "pull out sofa bed" is a twin size trundle. When I removed the fitted sheet while stripping linens before check out I was shocked to find a severely soiled/stained mattress my child had been sleeping on all weekend. Not acceptable. I did notify the manager and showed her pictures I took at check out and have also disputed charges. Management agreed to refund one night with the complaint to expedia, acknowledging unsatisfactory conditions IMO.
Stayed 2 nights in Dec 2025

8/10 Good

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, amenities
Courteous staff at check in and also the breakfast attendant. The bed was comfortable as well. The bathroom was nice as well. Overall a great stay
Stayed 2 nights in Dec 2025

4/10 Poor

Jennifer

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only positive part about our stay was one of the front staff. He was very kind. I wish I got his name. Another staff encountered was not so pleasant. The room was not very clean. Our pull out bed was DISGUSTING. The shower was not very clean. Our shower door was broken and would not close properly. The pool was closed the entire weekend and that was one of the main reasons we booked this hotel so that my son could swim. Overall this was not a very pleasant weeekend and I sort of wished we stayed at a different hotel we had in mind.
Stayed 2 nights in Dec 2025

4/10 Poor

Angelica

Business traveller, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
The walk in shower needs a shower curtain and an edge alomg the sink so that all the water doesn’t spill out past the sink, causing a slipping hazard. The couch was dirty.
Stayed 3 nights in Dec 2025

8/10 Good

Nancy, Bluffton

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel seems worn but it appears that updates are in progress so would stay again. The employee that greeted us and checked us in was AWESOME & very professional.
Stayed 1 night in Nov 2025

6/10 Okay

Lisset

Travelled with family
Liked: Amenities, property conditions & facilities
Breakfast was good. Location was very good. Guest service was also good. But rooms with queen beds are actually full not queen (too small for two people to share). And although we asked for room cleaning service requested with 24 hrs anticipation on our 6 days stay, they never did. We had to ask front desk for new towels and toilet paper twice.
Stayed 6 nights in Nov 2025

10/10 Excellent

Cassandra

Stayed 1 night in Nov 2025

4/10 Poor

Andreu

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Just an average hotel. Pool was closed. Breakfast was limited. Shower door was off track and wouldn’t stay closed. Linens were stained.
Stayed 1 night in Nov 2025

10/10 Excellent

ALLEN

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 1 night in Nov 2025

8/10 Good

James

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Sep 2025

10/10 Excellent

PENNY

Liked: Cleanliness, property conditions & facilities
Great staff. Clean room. Tasty breakfast.
Stayed 1 night in Nov 2025

8/10 Good

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

8/10 Good

Maureen

Liked: Cleanliness, amenities, property conditions & facilities
Staff
Stayed 2 nights in Nov 2025

8/10 Good

Renee

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, close to stores I frequented as I was there like a grocery store, target and Starbucks. And the staff was super friendly. Hotel was quiet even though it had quite a full parking lot.
Stayed 4 nights in Nov 2025

10/10 Excellent

William

Stayed 1 night in Nov 2025

10/10 Excellent

GEORGE

Liked: Cleanliness, amenities, property conditions & facilities
All the above
Stayed 2 nights in Aug 2025

8/10 Good

Thomas

Stayed 2 nights in Sep 2025

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, property conditions & facilities
room spotless and staff was great unfortunately the pool was under construction😟
Stayed 1 night in Nov 2025

10/10 Excellent

Antowan

Stayed 1 night in Nov 2025

8/10 Good

Nia

Stayed 2 nights in Oct 2025

10/10 Excellent

Monifah

Liked: Cleanliness, staff & service, amenities
I loved everything about the hotel definitely will be back soon.
Stayed 2 nights in Oct 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

8/10 Good

LAURA L

Stayed 2 nights in Oct 2025