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Hampton Inn & Suites Rochester/Henrietta

2.5 star property

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Photo gallery for Hampton Inn & Suites Rochester/Henrietta

Exterior
Studio, 1 King Bed with Sofa bed
Reception
Free daily buffet breakfast
Indoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Gym
  • Housekeeping

Explore the area

Map
280 Clay Rd, Rochester, NY, 14623
  • Marketplace Mall
    ‪15 min walk‬
  • University of Rochester
    ‪6 min drive‬
  • Rochester Institute of Technology
    ‪7 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪8 min drive‬

Room options

View all photos for Studio, 1 King Bed with Sofa bed, Accessible

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Studio, 1 King Bed with Sofa bed, Accessible

  • 102 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed

Studio, 1 King Bed with Sofa bed

Studio, 1 King Bed with Sofa bed

  • 102 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Accessible

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Studio, 1 King Bed with Sofa bed, Accessible

  • 102 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 1 King Bed

  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed with Sofa bed, Accessible

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Studio, 1 King Bed with Sofa bed, Accessible

  • 102 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Room, 1 King Bed, Accessible

  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible

  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Room, 1 King Bed, Accessible

  • 72 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds

  • 72 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible

  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Bathtub)

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Accessible (Bathtub)

  • 72 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Hearing Accessible)

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Accessible (Hearing Accessible)

  • 72 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.0 out of 5, Very good, (1003)
The price is €184
for 1 room
includes taxes & fees
28 Jun - 29 Jun
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

About this property

Hampton Inn & Suites Rochester/Henrietta

Hotel in Rochester with free breakfast and a 24-hour fitness center
This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include coffee/tea in a common area, dry cleaning, and laundry facilities.
Hampton Inn & Suites Rochester/Henrietta offers 126 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. 37-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Our customers tell us they can't get enough of the free breakfast at Hampton Inn & Suites Rochester/Henrietta. During your stay, you'll be within walking distance of Marketplace Mall. You'll find features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 7 minutes by car from University of Rochester and 7 minutes from Rochester Institute of Technology
  • Cats and dogs welcome for a fee
Hampton Inn & Suites Rochester/Henrietta offers its guests an indoor pool and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

There are 2 meeting rooms available. Multilingual staff, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly Hampton Inn & Suites Rochester/Henrietta. Free self parking is available.

This Rochester hotel is smoke free.

Guests are served free buffet breakfast daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Built in 2013
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Guests will receive smart lock details.

We should mention

  • Pool access available from 8:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Henrietta
Hampton Inn Henrietta Hotel
Hampton Inn Henrietta Hotel Rochester
Hampton Inn Rochester Henrietta
Hampton Inn Rochester/Henrietta
Hampton Inn Rochester/Henrietta Hotel Rochester
Hampton Inn Rochester/Henrietta Hotel
Hampton Inn Rochester/Henrietta Rochester
Hampton Inn Suites Rochester/Henrietta

Hampton Inn & Suites Rochester/Henrietta Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 647 out of 1000 reviews
Rating 8 - Good. 242 out of 1000 reviews
Rating 6 - Okay. 63 out of 1000 reviews
Rating 4 - Poor. 22 out of 1000 reviews
Rating 2 - Terrible. 26 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience. Very quick check-in and everyone was thoughtful.
Stayed 1 night in Mar 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent area with a lot of stuff around it. Great place to stay. Always clean and people are always friendly
Stayed 1 night in Mar 2025

8/10 Good

Stacy

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Overall good service. Parking lot was not plowed and slippery.
Stayed 1 night in Feb 2025

6/10 Okay

Dolores

Travelled with family
Disliked: Property conditions & facilities
Refrigerator was noisy. Sheets didn't fit bed. Key didn't work on back door, had to walk around to front through crazy snow storm.
Stayed 3 nights in Feb 2025

10/10 Excellent

Karin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff very helpful and friendly. Breakfast was a nice perk!
Stayed 1 night in Feb 2025

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and convenient to many shops and restaurants.
Stayed 2 nights in Feb 2025

10/10 Excellent

keun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Jean Marie

Travelled with partner
Liked: Cleanliness, staff & service
C
Stayed 1 night in Feb 2025

10/10 Excellent

James, McGraw

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing quiet and very good staffing
Stayed 4 nights in Feb 2025

10/10 Excellent

Haydar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service
Super uncomfortable mattresses and pillows. Rooms are much smaller than in the photographs.
Stayed 2 nights in Jan 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Keith

Stayed 1 night in Jan 2025

10/10 Excellent

Stephen

Liked: Cleanliness, amenities
Ease of access and free parking
Stayed 1 night in Dec 2024

8/10 Good

Glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Good location
Stayed 2 nights in Oct 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

2/10 Terrible

Nicole

Stayed 1 night in Jan 2025

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Jan 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
My main stay when i come to Rochester. Love the property and the people
Stayed 1 night in Jan 2025

6/10 Okay

Doris

Travelled with family
Clean nice quick stay . Really needs updated ! Needs all new beds . old and hard bed .
Stayed 2 nights in Jan 2025

8/10 Good

Robert

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Good, but not Great

Overall, a very nice place, and we no significant issues, but there are some things that look like are being taken care of in a timely fashion. The hallway carpets were all dirty and need a to be vacuumed. Not soiled, just not vacuumed recently. Two of the 4 Ice Machines (3rd and 4th Floors) had "Out Of Order" signs on them with directions to go to the 2nd Floor for ice. The grounds outside had lots of debris and, again, looks as though nobody is keeping up with picking up the trash.
Stayed 1 night in Dec 2024

4/10 Poor

Amy

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Bryen

Stayed 1 night in Dec 2024

6/10 Okay

Kathryn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We checked at registration that the bathroom was equip with hand rails, the only rail was inside the bath tub. We were given a "Hearing Impaired Room." I did not see that there were no rails initially so we did not ask to change rooms. I fell twice that night and then brought my walker into the bathroom so I would not fall again. I told the woman when we checked out that this was not an acceptable room for us! Next time we have medical appointments in Rochester I will be sure we get a safe room. Thanks!
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall, a positive experience

Room was great, super clean, mattress felt new but cheap and very uncomfortable for me, pool was indoor but quite cold.
Stayed 3 nights in Dec 2024