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The Cosmopolitan Motel and Serviced Apartments

3.5 star property

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Photo gallery for The Cosmopolitan Motel and Serviced Apartments

Outdoor pool
Iron/ironing board, free WiFi, bed sheets, wheelchair access
Balcony
Family Room
Deluxe One Bedroom Apartment | Private kitchen

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant

Explore the area

View in a map
11 Albert Street, Rockhampton, QLD, 4700
  • Pilbeam Theatre
    ‪3 min walk‬
  • Rockhampton Showgrounds
    ‪18 min walk‬
  • Nissan Navara Arena
    ‪2 min drive‬
  • Rockhampton, QLD (ROK)
    ‪5 min drive‬

Room options

View all photos for Deluxe One Bedroom Apartment

Deluxe One Bedroom Apartment

Deluxe One Bedroom Apartment

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Three Bedroom Apartment

Iron/ironing board, free WiFi, bed sheets, wheelchair access

Three Bedroom Apartment

  • 3 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

View all photos for Family Room

Iron/ironing board, free WiFi, bed sheets, wheelchair access

Family Room

7.0 out of 10
Good
(18 reviews)
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard One Bedroom Apartment

Standard One Bedroom Apartment

Standard One Bedroom Apartment

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Queen Room

Iron/ironing board, free WiFi, bed sheets, wheelchair access

Standard Queen Room

8.0 out of 10
Very good
(13 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Iron/ironing board, free WiFi, bed sheets, wheelchair access

Standard Twin Room

8.0 out of 10
Very good
(14 reviews)
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Bed OR 2 Double Beds

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About this property

The Cosmopolitan Motel and Serviced Apartments

Motel in Rockhampton with an outdoor pool and a restaurant
This motel features an outdoor pool, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include express check-in, express check-out, and a garden. Housekeeping is available on request.
The Cosmopolitan Motel and Serviced Apartments offers 38 air-conditioned accommodations with hair dryers and irons/ironing boards. 32-inch flat-screen televisions come with digital channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided on request.

Recreational amenities at the motel include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at The Cosmopolitan Motel and Serviced Apartments. During your stay, you're just a quick walk from Pilbeam Theatre. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Enjoy Malaysian cuisine while dining at Malaysia House
  • Take a swim in the outdoor pool
  • Services include luggage storage
  • Just a 5-minute walk from Pilbeam Theatre and 6 minutes by foot from Archer Park Station & Steam Train Museum
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, barbecue grills, and a garden are also featured at The Cosmopolitan Motel and Serviced Apartments. Free self parking is available. You'll have access to the indoor pool, outdoor pool, and health club at a partner property.

Smoking is allowed in designated areas at this 3.5-star Rockhampton motel.

Malaysia House - This restaurant specializes in Malaysian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Malaysia House

Things to do

  • Billiards/pool table
  • Indoor pool (guest access)
  • Outdoor pool
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Access to nearby indoor pool
  • In-room microwave
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (on request)

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height counter and sink
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 3 floors
  • Built in 1994
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Microwave
  • Toaster

More

  • Air conditioning
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:30 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 6:30 AM - 6:30 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), key retrieval, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 6:30 AM - 6:30 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Cosmopolitan Motel & Serviced Apartments
Cosmopolitan Motel & Serviced Apartments Rockhampton
Cosmopolitan Serviced
Cosmopolitan Serviced Rockhampton
Cosmopolitan Motel Serviced Apartments Rockhampton
Cosmopolitan Motel Serviced Apartments
The Cosmopolitan Motel Serviced Apartments
The Cosmopolitan Motel Serviced Apartments
The Cosmopolitan Motel and Serviced Apartments Motel
The Cosmopolitan Motel and Serviced Apartments Rockhampton
The Cosmopolitan Motel and Serviced Apartments Motel Rockhampton

The Cosmopolitan Motel and Serviced Apartments Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 199 out of 801 reviews
Rating 8 - Good. 285 out of 801 reviews
Rating 6 - Okay. 149 out of 801 reviews
Rating 4 - Poor. 88 out of 801 reviews
Rating 2 - Terrible. 80 out of 801 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Terri

Liked: Room comfort
Quite rude was ask to hurry up an vacate the room cause her cleaners were waiting for the room, 20 mins to 10. Was told cleaners was waiting...very rude...
Stayed 2 nights in Jun 2025

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities
Bed xelllent, staff same.position good
Stayed 2 nights in Jun 2025

4/10 Poor

Tony

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Had to ve upgraded to an apartment as there was no hot water in the motel room along with no cutlery or plates, all they supply is 2 cups and one spoon! The apartment compared to the motel room was a lot better, but the rooms and furniture are really old. Place is in desperate need of some TLC, its just being run into the ground.
Stayed 2 nights in May 2025

6/10 Okay

Christine

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Was very convenient to Pilbeam Theatre, but with rear only access, we didn't feel safe walking in the streets at night.
Stayed 2 nights in May 2025

4/10 Poor

Kylie

Travelled with family
Disliked: Amenities
Booked to stay there after my surgery at the nearby hospital: I could not stay there . Elderly Mother felt unsafe-room was down a dark alley next to the Thai restaurant with an unlocked gate anyone could enter. She said it was poorly lit, and felt so unsafe she didn’t even want food delivery to risk their safety, and she wouldn’t get a taxi to or from there in the dark. Loads of bikies staying there. She said upon entering the room it smelled, was grotty and had a number of geckos running round. The electricity kept crackling so she couldn’t charge her phone for long, and the only service she could get was standing by the window. We opted for her to leave the morning I was discharged, lose $125 and accept the pain of a 45min car ride home rather then stay somewhere so unsuitable.
Stayed 2 nights in May 2025

6/10 Okay

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unit was fine but the 2 rooms we had were extremely noisy. Malaysian restaurant located on the same street very nice to dine in.
Stayed 1 night in Apr 2025

8/10 Good

Adele

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2025

10/10 Excellent

Larrisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

2/10 Terrible

Kristy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Checkin was 2pm. We drove 9 hours and arrived at 2:40pm. Our room was just being cleaned, told us to put our bags down and come back. Husband went to reception to see about compensation, told we won’t get any. Exhausted from travelling, I asked the girl cleaning our room how long she’ll be, girl called her mother (cleaning manager) who came storming up and yelling at me about her personal problems, as to why our room was cleaned, and told us to just F**k Off, go somewhere else. When I told her we had booked 2 rooms and paid in full over 6 months previously and her attitude was not good enough, again was yelled at to F**k off multiple times. There were multiple holes in the wall in the bathroom, that were bogged up. Broken toilet seat. The lounge had a sticky feel to it. The air conditioner in the main bedroom had to out of service tag on it. 1 dinner size plate to share with my husband. Big holes in the fly screens. Overall.. not good enough. Not happy at all!
Stayed 3 nights in Mar 2025

2/10 Terrible

Tahia

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor in all areas
Stayed 3 nights in Mar 2025

2/10 Terrible

Hari

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Water Taps were leaking , reopened no action. No cutlery or plate, no room cleaning, TV as small as the laptop. Air conditioner sounds like a helicopter hard to sleep. Unfortunately booked for few days and it was not a good experience
Stayed 4 nights in Mar 2025

2/10 Terrible

Jen

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible didn’t even stay, room reeked of cigarette smoke, windows and air con full blast when I arrived as they obviously were trying to air it out but my Asthma flared up and I left! Smoke detector was ripped from the ceiling so smoke wasn’t detected, I work in fire protection and knew straight away, criminals were staying at the accomodation as well very unsafe, no cellphone service in the rooms, Ute full of rubbish that smelt of vomit, dog poo and foul trash outside my room disgusting!
Stayed 1 night in Mar 2025

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden gem. Walked to the leagues club for dinner. Very clean and service was excellent
Stayed 1 night in Mar 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

jodie

Stayed 1 night in Mar 2025

2/10 Terrible

Bryan

Business traveller
Disliked: Property conditions & facilities, room comfort

Beware

Dirty, dirty, dirty still scratching now place needs to be fumigated. Other guest seem to live there and don’t get on as it kicked off at 1.30am. Shouting fighting and throwing things. Well worn and not in good condition. Don’t be fooled by the other reviews. Will not stop there again.
Stayed 1 night in Mar 2025

6/10 Okay

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Got into the room late as we were travelling after a funeral, after hours let pickup was brilliant and instructions easy to follow. Room was a bit stuffy when we got in, couldn’t turn the aircons on, two remotes had no batteries in them and 1 that had batteries didn’t work. No blankets on the kids beds and none spare in cupboards.
Stayed 1 night in Jan 2025

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to the room at 9Pm and the front door was open I had picked up the key around 11.30am
Stayed 1 night in Feb 2025

2/10 Terrible

Paul

Stayed 2 nights in Feb 2025

4/10 Poor

Karina, Moranbah

Disliked: Staff & service
Guests smoking weed outside their rooms. Woken you to fights outside rooms. Receptionist was rude. Great location and facilities are great, however that’s all. Maybe I was just unlucky, but wont be nack.
Stayed 1 night in Feb 2025

8/10 Good

jodie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel is a great place to stay close to everything and manager is really nice there she will go out of her way and help you
Stayed 1 night in Jan 2025

2/10 Terrible

William

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Noisy, poor air conditioning . Very run down and untidy. Poor internet reception.
Stayed 1 night in Jan 2025

6/10 Okay

Melanie

Liked: Staff & service
Stayed 1 night in Jan 2025

4/10 Poor

Ricky

Travelled with family
Liked: Cleanliness
Stayed 1 night in Jan 2025

8/10 Good

Rodney

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nothing
Stayed 1 night in Jan 2025