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Hôtel Le Relais Saint Jacques

3.0 star property

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Photo gallery for Hôtel Le Relais Saint Jacques

A balcony with a breakfast tray, including croissants, orange juice, and a bowl of fruit.
A coastal town with traditional timber-framed houses, a harbor with several boats, and a rocky breakwater.
Interior entrance
Comfort Double Room +
Daily buffet breakfast for a fee

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Housekeeping

Explore the area

View in a map
13 avenue de Verdun, Saint-Jean-de-Luz, Pyrenees-Atlantiques, 64500
  • Place, Maison Louis XIV
    ‪3 min walk‬
  • Place, Church of St-Jean-Baptiste
    ‪5 min walk‬
  • Place, Port de Saint-Jean-de-Luz
    ‪6 min walk‬
  • Airport, Biarritz (BIQ-Pays Basque)
    ‪16 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

9.4 out of 10
Exceptional
(15 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Comfort Double Room

Comfort Double Room

Comfort Double Room

9.6 out of 10
Exceptional
(7 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Comfort Double Room +

Comfort Double Room +

Comfort Double Room +

9.6 out of 10
Exceptional
(8 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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The price is €120
includes taxes & fees
1 Jul - 2 Jul
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About this property

Hôtel Le Relais Saint Jacques

This hotel features a front-desk safe and free WiFi in public areas.
Hôtel Le Relais Saint Jacques offers 17 air-conditioned accommodations with minibars and safes. Memory foam beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include complimentary toiletries and hair dryers.

This Saint-Jean-de-Luz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Hôtel Le Relais Saint Jacques. During your stay, you're just a quick walk from Maison Louis XIV. You'll find features like free WiFi in public areas and breakfast (surcharge). This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe and an elevator
  • Just a 4-minute walk from Maison Louis XIV and 4 minutes by foot from Church of St-Jean-Baptiste
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
As a guest of Hôtel Le Relais Saint Jacques, you'll find a front-desk safe and an elevator. Public spaces have free WiFi and wired Internet.
For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (EUR 20 per day); reservations required
  • Limited on-site parking (max 1 space per unit)

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: EUR 12 for adults and EUR 12 for children

Things to do

  • Bicycle storage

Family friendly

  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public bathroom

More

  • Double-glazed windows
  • Locally sourced food prioritised
  • Reusable cups

Room amenities

Bedroom

  • Memory foam mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 15 per pet, per night
  • Maximum 1 (weight limit: 44 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.45 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 12 for adults and EUR 12 for children
  • Nearby parking fee: EUR 20 per day (164 ft away)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 7:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Qualys Hotel Relais Saint J
Qualys Hotel Relais Saint J Saint-Jean-de-Luz
Qualys Relais Saint J
Qualys Relais Saint J Saint-Jean-de-Luz
Hôtel Relais Saint Jacques Saint-Jean-de-Luz
Relais Saint Jacques Saint-Jean-de-Luz
Le Relais Saint Jacques
Hôtel Le Relais Saint Jacques Hotel
Hôtel Le Relais Saint Jacques Saint-Jean-de-Luz
Hôtel Le Relais Saint Jacques Hotel Saint-Jean-de-Luz

Hôtel Le Relais Saint Jacques Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 222 out of 348 reviews
Rating 8 - Good. 103 out of 348 reviews
Rating 6 - Okay. 20 out of 348 reviews
Rating 4 - Poor. 2 out of 348 reviews
Rating 2 - Terrible. 1 out of 348 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the hotel provided everything we needed for a comfortable 2 night stay.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for public transportation. Friendly and kind staff. Everything was always clean. Great balcony with good view. Loved our stay
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent. It was right across from the train station and very short walk to the beach, shopping, restaurants, etc. The staff was very helpful and the room was great. Thank you.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

ANDRZEJ

Liked: Cleanliness, property conditions & facilities
Very good location. Clean and quiet, bicycle friendly, management very accommodating Yes, I would recommend this place to my friends.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great wee hotel directly opposite railway station and bus stops. Lovely clean safe area close to shopping , restaurants, market and beautiful main square..
Stayed 6 nights in May 2024
Verified

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Nice little 3 star opposite the Gare Very good breakfast and clean rooms Some nice small touches too like bon bons in the room
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming check in lady
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really nice hotel in St-Jean-de-Luz located directly across the road from the train station. Very convenient for visits to the area. Minutes from the beach, Les Halles food market and the Old Town.. The reception was friendly and all my needs were accommodated with a smile. Thanks.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

The hotel was very easy to find being opposite the train station and the old town and the beach were easily accessible. The bed was very comfortable and it was helpful to have a fridge and tea and coffee making facilities.
Stayed 2 nights in Jul 2023
Verified

8/10 Good

George

Liked: Cleanliness, property conditions & facilities
Property was excellent and right in heart of the town. Only issue was parking was extra and not known at time of booking
Stayed 1 night in May 2025
Verified

10/10 Excellent

Frederic

Liked: Cleanliness, amenities
We had a very nice stay. Friendly staff. Very nicely decorated room. Close to the train station and downtown. Very quiet.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Ian

Liked: Amenities
Very Helpful and considerate. The Hotel was charming and spotless
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to public transportation (bus, train etc), shopping and restaurants! Walkable distance to the beach, and nearby town Ciboure. No need for a car at all, we took buses to Bilbao, San Sebastián Spain. Little choice at the hotel breakfast (wish there were fresh fruit), but staff prepared scrambled or sunny side up eggs upon demand. Overall I will highly recommend this hotel.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 Star Stay

Loved this hotel. Very helpful and friendly staff. Great location. Located across the road from the train station, so need for a car. Two minute walk to the centre of town restaurants and cafes. Short stroll along port to beach. Will go back there.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Glenn

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is across the road from the train station which was very convenient. The room was a bit small but very clean. The hotel is close to so mean wonderful restaurants.. If we go back to. Saint John de luz.we will definitely stay here again
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

The location of this hotel was perfect. We were rail travellers so a hotel opposite the station was ideal. It was very easy to walk into the town and there were many lovely restaurants and bars. The staff were friendly, helpful and accommodating. Our room on the top floor was lovely with views over the water and surprisingly quiet given the location. The bed was comfortable, the room and bathroom clean and well serviced. An ideal short stay!
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Ellaine

Liked: Cleanliness, property conditions & facilities
The lady who checked us in was very pleasant and helpful. The hotel was in a great location to access the downtown area for shopping, restaurants and beach. It was also very convenient for the train station where we arrived and bus stop we used to leave from. The room was clean and comfortable. We were happy to have a/c, the juliet balcony and a fridge!
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Kohei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cozy, very clean and full of hospitality. satisfied of everything prepared in the room and I cannot imagine of anything to be added.
Stayed 1 night in May 2024
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the property………. One complaint 2 single beds in a room pushed together Not very romantic
Stayed 2 nights in Aug 2024
Verified

8/10 Good

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
The property is extremely conveniently located. It is right on the edge of the old city and everything is a 5 to 7-minute walk. It's also directly across from the train station on a very busy street. If you keep your windows closed it's relatively quiet. But if you open your balcony doors, you're going to hear all the noise from the street. Air conditioning worked well. Kept us comfortable. Being across from the train station is very convenient for arriving and departing. Place is clean and well kept. The room is small but very serviceable. Everything is nicely maintained. The shower is very good. Doesn't have much in the way of charm, but it has a lot of other conveniences.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Un petit hôtel propre et charmant très bien placé. De là nous avons fait tout à pieds, ce que nous souhaitions. Merci. Nous reviendrons.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Herve

Liked: Cleanliness, staff & service, amenities
Chambre bien aménagée, lit confortable et salle de bain agréable.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities
Chambre très confortable. Belle vue sur le port
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

jean-claude

Liked: Cleanliness, staff & service, amenities
personnel très accueillant, hôtel très bien situé
Stayed 2 nights in Jan 2026