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Hilton Garden Inn San Antonio At The Rim

3.0 star property

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Photo gallery for Hilton Garden Inn San Antonio At The Rim

Exterior
Premium bedding, pillow-top beds, in-room safe, desk
Daily cooked-to-order breakfast (USD 15.95 per person)
Terrace/patio
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
5730 Rim Pass, San Antonio, TX, 78257
  • Place, The Rim Shopping Center
    ‪8 min walk‬
  • Place, Six Flags Fiesta Texas
    ‪17 min walk‬
  • Place, The Shops of La Cantera
    ‪2 min drive‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(30 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • 34 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking

7.6 out of 10
Good
(25 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Hearing Impaired)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing Impaired)

9.8 out of 10
Exceptional
(7 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Accessible, Bathtub

8.8 out of 10
Excellent
(3 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

9.6 out of 10
Exceptional
(4 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing Impaired)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible (Hearing Impaired)

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

8.0 out of 10
Very good
(3 reviews)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, Accessible, Non Smoking

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Drinks & Snacks)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds (Drinks & Snacks)

  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Drinks & Snacks)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Drinks & Snacks)

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hilton Garden Inn San Antonio At The Rim

Hotel with free local shuttle, near The Rim Shopping Center
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. Free WiFi in public areas, a free area shuttle, and a free theme park shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Hilton Garden Inn San Antonio At The Rim offers 137 accommodations with MP3 docking stations and safes. Pillowtop beds feature premium bedding. A pillow menu is available. 48-inch LCD televisions come with pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers.

This San Antonio hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Hilton Garden Inn San Antonio At The Rim. During your stay, you'll be within walking distance of The Rim Shopping Center. Features include free WiFi in public areas and a free area shuttle, plus an outdoor pool.
  • Free WiFi and wired Internet
  • Enjoy American cuisine while dining at Great American Grill
  • Cooked-to-order breakfast served daily for a fee
  • Self parking, extended parking, and RV/bus/truck parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a gym
  • 13 minutes by foot from The Rim Shopping Center and a 3-minute drive from La Cantera Golf Club
  • Free theme park and local-area shuttle service
  • Cats and dogs welcome for a fee
Hilton Garden Inn San Antonio At The Rim offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A 24-hour business center and 4 meeting rooms are available. Event space at this hotel measures 3988 square feet (370 square meters) and includes a conference center. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Hilton Garden Inn San Antonio At The Rim. An area shuttle within 5 mi and a theme park shuttle are free. Parking is available for a fee.

This 3-star San Antonio hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 10:00 AM.
Great American Grill - This restaurant specializes in American cuisine and serves breakfast and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle up to 5 mi
  • Free theme park shuttle
  • Parking on site (USD 10 per night; includes in/out privileges)
  • Extended parking on site (USD 10 per night)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: USD 15.95 for adults and USD 10.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Great American Grill

Things to do

  • Gym
  • Outdoor pool
  • Wine tours

Family friendly

  • Free area shuttle
  • Free rollaway/extra bed
  • Free theme park shuttle
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • Conference centre (3,988 square foot of space)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 6 floors
  • Banquet hall
  • Built in 2015
  • Smoke-free property

Room amenities

Bedroom

  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch LCD TV with premium channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15.95 for adults and USD 10.95 for children
  • Self parking fee: USD 10 per night (in/out privileges)
  • Extended parking fee: USD 10 per night
  • Pet fee: USD 75.00 per pet, per week
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in January and close in December.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn San Antonio Rim Hotel
Hilton Garden Inn Rim Hotel
Hilton Garden Inn San Antonio Rim
Hilton Garden Inn Rim

Hilton Garden Inn San Antonio At The Rim Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 479 out of 1002 reviews
Rating 8 - Good. 184 out of 1002 reviews
Rating 6 - Okay. 138 out of 1002 reviews
Rating 4 - Poor. 102 out of 1002 reviews
Rating 2 - Terrible. 99 out of 1002 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely and allowed us to check in early. I love how close the hotel is to Six Flags and the numerous dining options available. My only negative was that the rooms were very humid and damp.
Stayed 1 night in Sep 2025

4/10 Poor

Brittany

Business traveller
Liked: Staff & service
Disliked: Room comfort

Great staff, but hotel is not worth the price/nt.

Hotel has not had much upgrades made for price. The shower was dingy with lukewarm water and poor pressure (there was also what looked like blood on the curtain). The AC did not cool below 72 through the stay but was considered "normal." Parking is $10/night for video surveillance, so keep that in mind as well. The front desk staff was friendly and service was prompt when asked for things such as towels and sheets. Most of the disappointment of this hotel is the price for the pay out - I would have rather stayed at the La Quinta for $80/night.
Stayed 2 nights in Sep 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Juan R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Norma, El paso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great just be aware of the parking fee
Stayed 1 night in Sep 2025

6/10 Okay

Laura

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities

Meh

Not overly impressed. The attitude of the front desk was not great. Was dismayed to find out they charge for parking. The hotel itself is pretty dated and could use some updating. The bed was not very comfortable. Overall meh. Will check out some other options in this area next time we come.
Stayed 1 night in Sep 2025

8/10 Good

Roberto

Travelled with family

Family trip

Only 1 elevator was working which was inconvenient, closet door was broken, and front desk during check in seemed too eager to be on her phone.
Stayed 1 night in Aug 2025

2/10 Terrible

Manuel

Disliked: Cleanliness, staff & service, property conditions & facilities
Charged for parking 10 dollars a night no housecleaning and no hot water at night or the next day and refuse to give any type of refund or anything
Stayed 2 nights in Aug 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Viviana

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Room did not have air.
Stayed 1 night in Aug 2025

8/10 Good

Gabriel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice great service, near lots of cool shops and restaurants. The room needed work there was pieces of random wood holding up the AC the room was nice. You have to pay for parking! which isn’t cool you already paying for the hotel why isn’t parking included????
Stayed 1 night in Aug 2025

6/10 Okay

Karen

Business traveller
Right after I got there, the elevator went out. I had to walk down 6 flights of stairs to go get my things., back up with my things and then back down to go to dinner. It was working when I got back from dinner. The morning of checkout, there was no hot water. After calling, about 40-45 minutes later, we had hot water but by then, I was almost ready to check out. I mentioned this while checking out, and the clerk really did not have much to say about the inconvenience.
Stayed 2 nights in Aug 2025

10/10 Excellent

Ivan

Stayed 2 nights in Aug 2025

4/10 Poor

April

Travelled with family
Disliked: Amenities
It was dirty, unkept, had roaches, crumbs, stains, and had a terrible body odor smell. The refrigerator also was not working but the front desk changed our room and fortunately the refrigerator worked but the room was also not very clean and had the same foul smell, roaches, mold, slow draining tub, and now I have a strange rash from dirty linen. I would not stay there again.
Stayed 2 nights in Aug 2025

2/10 Terrible

lativia

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Not a good stay

We had to switch rooms because the toilet was working properly and leaking. The TV didn't work but the maintenance man came to fix it.
Stayed 2 nights in Aug 2025

4/10 Poor

Verified traveller

No coffee in room, no usb connectors, and no hot water ! Staff Anthony was kind enough to let me borrow his charger.
Stayed 1 night in Aug 2025

4/10 Poor

Amanda

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not so good for the price

Bad experience, show up no elevators working had to us stairs (bad knees) then the keys were not ready and the key card machine was also down! No hot water to shower in the morning!!
Stayed 2 nights in Aug 2025

6/10 Okay

Ivan

Liked: Cleanliness, property conditions & facilities, room comfort

Good place except the shower

It was okay, the bed was good, but the shower was horrible, it would turn off in t h e middle of showering and it would take a few minutes before it came back on. Very frustrating. Of course not to mention that water goes everywhere during your shower. The room was quite and clean.
Stayed 4 nights in Aug 2025

10/10 Excellent

Irene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff & comfortable room!
Stayed 1 night in Jul 2025

6/10 Okay

Brenda

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Ronald

Travelled with family and small children
Disliked: Amenities
We were not happy because the site said Continental breakfast which we thought meant included as other hotels we stay at but was not the case here; it also said transportation to theme park included and that was not available and the pool was cloudy and an electric light was hanging loose in the pool on a 3-4 foot electric cord. Needless to say we did not let our two grandkids go into pool the days we were there. One last item was there was no mention we were required to pay parking which was not mentioned prior to booking. I would not recommend this hotel to anyone.
Stayed 2 nights in Aug 2025

2/10 Terrible

Gloria, McAllen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Told no hot water then pipes broke at 12 am. Awoken by fire alarm. Ended up having no water at all and whole place smelled because of this.
Stayed 1 night in Aug 2025

6/10 Okay

Mindy

Liked: Cleanliness, staff & service
The staff was very nice but one of the elevators was broken down for most of my stay and the hotel lost hot water on my last day there.
Stayed 4 nights in Jul 2025

2/10 Terrible

piotr

Stayed 1 night in Aug 2025