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Holiday Inn San Antonio - Riverwalk by IHG

3.0 star property

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Photo gallery for Holiday Inn San Antonio - Riverwalk by IHG

Exterior
Property amenity
Meeting facility
Exterior
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Housekeeping
  • Room service
  • Pool

Explore the area

View in a map
217 North St. Mary's Street, San Antonio, TX, 78205-2303
  • Place, River Walk
    ‪1 min walk‬
  • Place, San Antonio Majestic Theater
    ‪3 min walk‬
  • Place, Henry B. González Convention Center
    ‪10 min walk‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪13 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Double Beds

8.4 out of 10
Very good
(48 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Balcony

Premium bedding, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom, Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(41 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room

Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room

8.0 out of 10
Very good
(1 review)
  • 27 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds (High Floor)

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds (High Floor)

10.0 out of 10
Exceptional
(3 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, River View

View from room

Standard Room, 1 King Bed, River View

8.8 out of 10
Excellent
(18 reviews)
  • 27 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(38 reviews)
  • 27 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room

9.2 out of 10
Wonderful
(7 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed with Sofa bed (High Floor)

Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed with Sofa bed (High Floor)

8.0 out of 10
Very good
(6 reviews)
  • 27 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Holiday Inn San Antonio - Riverwalk by IHG

Riverwalk hotel with a fitness center and a 24-hour business center
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Holiday Inn San Antonio - Riverwalk by IHG offers 313 accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. 37-inch LED televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
Our customers tell us they can't get enough of Holiday Inn San Antonio - Riverwalk by IHG's great location. During your stay, you're just a quick walk from River Walk. Free WiFi in public areas, an outdoor pool, and a restaurant are available.
  • Free WiFi
  • Enjoy American cuisine while dining at Windows on the River
  • Buffet breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Steps from San Antonio Majestic Theater and Aztec Theater
Holiday Inn San Antonio - Riverwalk by IHG offers its guests an outdoor pool, a hot tub, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and 9 meeting rooms. Event space at this hotel measures 10000 square feet (929 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn San Antonio - Riverwalk by IHG. For a fee, parking is available.

This 3-star San Antonio hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11 AM.
Windows on the River - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Mugg's Coffee Experience - This coffee shop serves breakfast and lunch. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 39 per day; includes in/out privileges)
  • Valet parking on site (USD 47 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11 AM for a fee: USD 21.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Mugg's Coffee Experience
  • Windows on the River

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 10,000 square feet of conference space
  • 24-hour business centre
  • 9 meeting rooms
  • Computer station

Outdoors

  • Garden
  • On the riverwalk
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 23 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 21.95 per person
  • Self parking fee: USD 39.00 per day (in/out privileges)
  • Valet parking fee: USD 47.00 per day (in/out privileges)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel San Antonio Riverwalk
Holiday Inn San Antonio Riverwalk
San Antonio Riverwalk Holiday Inn
Holiday Inn Riverwalk Hotel San Antonio
Holiday Inn San Antonio Riverwalk Hotel
Holiday Inn Riverwalk Hotel
Holiday Inn Riverwalk
Holiday Inn San Antonio
San Antonio Holiday Inn
Riverwalk Holiday Inn

Reviews

Holiday Inn San Antonio - Riverwalk by IHG Reviews

8.4

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 654 out of 1173 reviews
Rating 8 - Good. 234 out of 1173 reviews
Rating 6 - Okay. 142 out of 1173 reviews
Rating 4 - Poor. 82 out of 1173 reviews
Rating 2 - Terrible. 61 out of 1173 reviews

Reviews

2/10 Terrible

Yenny

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was very dirty and nasty I will never come back
Stayed 2 nights in Sep 2025

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was amazing. The staff very friendly, and accommodating! Our room was very clean! We loved it and will return! Thank you so much!
Stayed 3 nights in Sep 2025

2/10 Terrible

nathan

Disliked: Cleanliness, property conditions & facilities
The pool and spa were so dirty that there was a haze.
Stayed 1 night in Sep 2025

6/10 Okay

Alexis

Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean
Stayed 1 night in Aug 2025

10/10 Excellent

Clentara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect property if you want Riverwalk access. Very clean and the staff is amazing (Alex at the front desk).
Stayed 3 nights in Sep 2025

8/10 Good

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

marilee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wiah I had the lady's name that checked me in....I came in frazzled and she was so kind and funny....I was thrilled to be here and ready to explore!
Stayed 1 night in Sep 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dinner & Concert Date Night

⭐️⭐️⭐️⭐️⭐️ I had a wonderful stay at the Holiday Inn Downtown San Antonio! From the moment I arrived, the staff provided awesome, professional, and courteous service that truly made me feel welcome. The room was very clean, comfortable, and well-equipped with all the amenities I needed. I was especially impressed by the attention to detail and how relaxing the environment was. To top it off, I was pleasantly surprised with a complimentary breakfast, which was a great way to start the day. Overall, my experience exceeded expectations, and I will definitely stay here again on my next trip to San Antonio. Highly recommend!
Stayed 1 night in Sep 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Magdalena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice overall
Stayed 1 night in Sep 2025

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely enjoyed my stay!! I had a great experience. I wish i could have stayed longer!!!
Out to to dinner with friends
Stayed 1 night in Sep 2025

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

2/10 Terrible

Rosa

Disliked: Cleanliness, staff & service, amenities
The room had a very strong odor of urine and you can tell that the room may have had water damage because the carpet smelled, and they put fragrance to try to cover up the odor in the rooms. Also the whole hotel rate of urine. This hotel is very old and needs to be condemned and rebuilt due to the mold. We actually got sick from the smell.. I paid for three nights and we only stayed one. Plus on the hotel website it says free breakfast and we were charged for breakfast.. I spoke to the server and her manager and showed her the picture of their website that said free breakfast. And of course, there was nothing they could do about it, and that the posting on their end was wrong and needed to be corrected.. with that being said we spent almost $50.02 basic breakfast scrambled eggs, toast, and two pieces of bacon and orange juice. The only good thing about the stay was a hotel clerk at the front desk her name with cc. She heard our concerns and I wanted to tell her more what was going on, but my fiancé told me just to keep quiet and check out.. never again will we stay in this hotel and I strongly advise others before you book at this hotel make sure you read the reviews. Very, very poor customer service. And again I give 10 stars to the hotel clerk at the front desk her name is CC. That was the only good part about our stay other than that. It was a disaster..
Stayed 3 nights in Sep 2025

6/10 Okay

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room 901 was to warm, the setting was at 66 & the room temperature was 78, it was very hot outside, I tried setting it lower & I also called to the front to complain about the room being to hot & I got a fan brought to the room, I told them to set the AC lower. I knew it was being controlled.
Stayed 4 nights in Aug 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean spacious room. Staff was very friendly and helpful. I will stay here again.
Stayed 3 nights in Aug 2025

4/10 Poor

Gustavo

Parking
Stayed 2 nights in Aug 2025

6/10 Okay

Shelbi

Stayed 3 nights in Aug 2025

4/10 Poor

Pamela

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I would not recommend this place. First they called me,an hour before I was checking in,to tell me they overbooked my room and my room would not be available till the following day. They did accommodate us by giving us a different room for the night. The next morning they said they would call us when our original room was ready. They never called. I went to the desk after 4pm and they said oh it’s ready. No apology or nothing. In our room, there were bugs crawling in the shower, on the wall and on the dresser. There were long black hairs on the nightstand, in the bathroom sink and in the shower. There was also trash on the floor by the bed. We finally found the remote control to the tv on the floor behind the chair in the curtains.The door to the balcony looked like they tried to add some sort of lock because the original lock doesn’t work. The thermostat for the room did not seem to operate properly. I booked this place because it was on the Riverwalk but never again would I stay here. The valet guy JQ was AWESOME tho!!
Stayed 3 nights in Aug 2025

2/10 Terrible

Jay Hareshbhai

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Air conditioning not working. Staff didn’t provide any solution
Stayed 2 nights in Aug 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

4/10 Poor

Diana

Liked: Cleanliness
Disliked: Property conditions & facilities
This is my second time staying at this property and honestly I was very disappointed. When we checked in our room the AC was at 73 degrees once we turned it down to 69 and four hours passed it never dropped. After I called to check what the problem was they said their AC went down and all they could offer was a box fan and some water. Afte spending the night with the room temperature at 76 degrees with a 9 year unable to sleep i went to the front desk the next morning and they said itll take a couple more hours for the room to get back to cooling since the AC was barely fixed. They only offered not to charge us for parking to accommodate us. This stay was not pleasant at all, although it was not the staff's fault they could have offered us free breakfast or a discount and they wouldn't even offer that and the only reason they gave a discount on the parking was because i complained once again and ask for an accommodation.
Stayed 2 nights in Aug 2025

6/10 Okay

Wendy, Spring

Stayed 3 nights in Aug 2025