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Best Western Plus Hacienda Hotel Old Town

3.0 star property

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Photo gallery for Best Western Plus Hacienda Hotel Old Town

Outdoor pool, pool loungers
Breakfast area
Exterior
Exterior
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
4041 Harney St, San Diego, CA, 92110
  • Place, Heritage Park
    ‪1 min walk‬
  • Place, Whaley House Museum
    ‪3 min walk‬
  • Place, Old Town San Diego State Park
    ‪7 min walk‬
  • Airport, San Diego, CA (SAN-San Diego Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, City View (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Refrigerator & Microwave, City View (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Kitchenette

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, City View (with Sofabed)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Refrigerator & Microwave, City View (with Sofabed)

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Plus Hacienda Hotel Old Town

This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas, a free airport shuttle, and a free cruise terminal shuttle are also provided. Other amenities include a bar/lounge, a hot tub, and self parking. Weekly housekeeping is available.
Best Western Plus Hacienda Hotel Old Town offers 197 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. 40-inch flat-screen televisions come with pay movies. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This San Diego hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered weekly.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Best Western Plus Hacienda Hotel Old Town's great location. During your stay, you're just a quick walk from Old Town San Diego State Park. Enjoy features like free WiFi in public areas, a free roundtrip airport shuttle, and free train station pick-up service.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) and wired Internet
  • Enjoy Mexican cuisine while dining at Old Town Tequila Factory
  • Self parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, tour or ticket assistance, and a porter
  • Onsite recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • 8 minutes by foot from Old Town San Diego State Park and a 3-minute drive from Mission Bay
  • Free airport, train station, and cruise terminal shuttle service
Best Western Plus Hacienda Hotel Old Town offers its guests an outdoor pool, a hot tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 3003 square feet (279 square meters) and includes conference space. Barbecue grills, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Plus Hacienda Hotel Old Town. A roundtrip airport shuttle during limited hours, a cruise ship terminal shuttle, and a train station pick-up service are free. For a fee, parking is available.

This 3-star San Diego hotel is smoke free.

Old Town Tequila Factory - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free return airport shuttle from 6:30 AM to 10:00 PM
  • Free train station pick-up shuttle from 6:30 AM to 10:00 PM
  • Train station shuttle at scheduled times
  • Free cruise terminal shuttle
  • Free train station drop-off
  • Parking on site (USD 25 per day; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Old Town Tequila Factory

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3,003 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Lift
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 buildings
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, airport, and train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 25 per day (in/out privileges)
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Best Western Plus Hacienda Hotel Old Town offers transfers from the cruise terminal, airport, and train station. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Hacienda Hotel Old Town
Best Western Old Town Hacienda
Best Western Plus Hacienda
Best Western Plus Hacienda Hotel
Best Western Plus Hacienda Hotel Old Town
Best Western Plus Hacienda Old Town
Hacienda Best Western
Hacienda Old Town
Hotel Best Western Old Town
Old Town Best Western Hacienda
Best Western Hacienda Hotel Old Town San Diego

Best Western Plus Hacienda Hotel Old Town Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1099 out of 1953 reviews
Rating 8 - Good. 404 out of 1953 reviews
Rating 6 - Okay. 247 out of 1953 reviews
Rating 4 - Poor. 112 out of 1953 reviews
Rating 2 - Terrible. 91 out of 1953 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need remodeling of old rooms
Stayed 8 nights in Nov 2025

10/10 Excellent

Dennis

Travelled with family
Liked: Property conditions & facilities
Very nice place Very close restraunts Very clean
Stayed 4 nights in Dec 2025

10/10 Excellent

Armando

Stayed 2 nights in Nov 2025

10/10 Excellent

Michael, Santa Barbara

Stayed 1 night in Nov 2025

8/10 Good

Jane

Liked: Cleanliness, amenities, property conditions & facilities
À continental breakfast would be nice.
Stayed 2 nights in Nov 2025

10/10 Excellent

Lori

Stayed 1 night in Dec 2025

10/10 Excellent

Reyes

Stayed 2 nights in Nov 2025

2/10 Terrible

Frances, Larkspur

Disliked: Cleanliness, property conditions & facilities
Mold on the tub, peeling paint inthe bathroom and the door jamb to the bathroom needs paint…they should never rent this room until the tub is replaced…also there is a chip on the tub…Room 410 is not good…I want a refund…i have pictures. I showed the pictures to the receptionist when i asked for a refund..Fran Prewitt 415 509-4442 or prewittfran@gmail.com
Stayed 1 night in Nov 2025

10/10 Excellent

JOSE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Nov 2025

10/10 Excellent

Janice

Stayed 1 night in Nov 2025

4/10 Poor

Andrea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room is smelly and feels dirty. I did not want to leave my toddler on the pullout mattress but I didn’t have to worry about that because she refused to go. Bedding was also thin. Overall shabby interior with a great location and nice exterior.
Stayed 1 night in Nov 2025

10/10 Excellent

Alejandro

Stayed 1 night in Nov 2025

8/10 Good

sho

Travelled with family
Disliked: Amenities
Need renovate shower room. Entrance doorknob is not easy to open.
Stayed 1 night in Nov 2025

10/10 Excellent

Jamie

Stayed 1 night in Nov 2025

6/10 Okay

Carolyn

Travelled with family
Disliked: Amenities
Several things were wrong, i originally asked for adjoining rooms, and had to request again after we checked in since my kids were traveling with me and our rooms were separated. The keycards kept getting disabled which meant multiple trips to the lobby to get it reprogrammed. The rooms smelled weird, like a mildew musty smell. There were homeless people sleeping in front of the hotel, and when we left to go walk around they were constantly asking us for things, which was uncomfortable. The phone in the room did not work, and the ac did not work, thw rooms get very humid. We really wanted to use the hot tub, and we stayed a week here, everyday we were told it would be open, it was still out of order when we left. I was told it just needed the water replaced. The shuttle service drivers were very nice, and the evening shift lobby employees that i spoke with often were also very kind. The restraunt attached to the hotel was good, and had great views.
Tequila factory
Tequila factory
Lobby
Stayed 7 nights in Nov 2025

10/10 Excellent

Danielle

Stayed 2 nights in Nov 2025

10/10 Excellent

Jackie, Pleasant View

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service! Staff wonderful! Located in great place and beautiful!
Stayed 1 night in Nov 2025

10/10 Excellent

Ernest

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly. I really appreciate the efforts they made to accommodate every need we had the free shuttle also as a plus
Stayed 1 night in Nov 2025

10/10 Excellent

Lina

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great! Close to Old Town- everything was walkable. I wasn't far from Downtown. Front Office was friendly and very good experience. I would stay again and i would recommend to people
Stayed 2 nights in Nov 2025

10/10 Excellent

Christine, Ramona

Stayed 1 night in Nov 2025

6/10 Okay

Ruben

Stayed 2 nights in Nov 2025

10/10 Excellent

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2025

6/10 Okay

Marie

Liked: Cleanliness, staff & service
Disliked: Amenities
No water in room for coffee and supplies not replenished for next day. Tv sound not working had to call maintenance and quick fix was to hit Netflix, who would’ve none that.
Stayed 2 nights in Nov 2025

10/10 Excellent

Theodore

The room was clean, the view from the balcony was unique, and the staff were super helpful when I first arrived.
Stayed 2 nights in Nov 2025

10/10 Excellent

Beresford

Liked: Cleanliness, property conditions & facilities
Excellent service and friendly shuttle driver.
Stayed 1 night in Nov 2025