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Hotel Irotama Lago

4.0 star property
VIP Access

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Photo gallery for Hotel Irotama Lago

Restaurant
Exterior
Restaurant
Restaurant
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Km 14 Via Cienaga, Santa Marta, Magdalena, 91464
  • Place, Zazue
    ‪6 min walk‬
  • Place, Bello Horizonte Beach
    ‪6 min walk‬
  • Place, Rodadero Beach
    ‪18 min drive‬
  • Airport, Santa Marta (SMR-Simon Bolivar)
    ‪7 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room

Superior Room

Superior Room

9.2 out of 10
Wonderful
(20 reviews)
  • Beach view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

9.0 out of 10
Wonderful
(8 reviews)
  • Beach view
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Luxury Room

Luxury Room

Luxury Room

8.0 out of 10
Very good
(1 review)
  • Beach view
  • 179 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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2 outdoor pools, pool loungers, lifeguards on site
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  • Hot tub
  • Spa
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4.4 out of 5, Excellent, 562 reviews
The price is €99
9 Apr - 10 Apr
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About this property

Hotel Irotama Lago

Spend the day catching some rays at the beach, relaxing by one of Hotel Irotama Lago's 5 outdoor swimming pools, or pampering yourself at the full-service spa.
Hotel Irotama Lago offers 188 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, slippers, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a waterslide, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Irotama has 1 treatment room. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision.

Our customers tell us they can't get enough of the helpful staff at Hotel Irotama Lago. During your stay, you'll be connected to the convention center, and just a quick walk from Bello Horizonte Beach. Features include free WiFi in public areas, free self parking, and a free roundtrip airport shuttle.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar, and a bar/lounge
  • Splash around at the waterslide or swim in the 5 outdoor pools
  • Treat yourself to facials, body treatments, or manicures and pedicures at Irotama
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes 2 outdoor tennis courts, a gym, and a steam room
  • Within a 10-minute walk of Bello Horizonte Beach and Zazue
  • Free airport and local-area shuttle service
Some rates at Hotel Irotama Lago are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Hotel Irotama Lago you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. You'll have access to the outdoor pool at a partner property. Self parking is free.

Smoking is allowed in designated areas at this 4-star Santa Marta hotel.

Hotel Irotama Lago has a restaurant on site.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Hotel Irotama Lago are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free area shuttle
  • Free secured, covered self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf driving range
  • Golf lessons
  • Gym
  • Hot tub
  • Kayaking
  • Motor boating
  • Outdoor pool (guest access)
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free area shuttle
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (5,813 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Treatment room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 5 buildings
  • Communal living room
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Kitchen island
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free local calls
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: COP 4300 per person, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Hotel Irotama Lago offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Irotama
Irotama Resort
Irotama Resort Santa Marta
Irotama Santa Marta
Irotama Hotel Santa Marta
Irotama Resort Karisma Santa Marta
Irotama Resort Karisma
Irotama Karisma Santa Marta
Irotama Resort Santa Marta
Irotama Santa Marta
Irotama
Resort Irotama Resort Santa Marta
Santa Marta Irotama Resort Resort
Resort Irotama Resort
Irotama Resort By Karisma
Irotama Lago
Irotama Resort
Hotel Irotama Lago Hotel
Hotel Irotama Lago Santa Marta
Hotel Irotama Lago Hotel Santa Marta

Hotel Irotama Lago Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 445 out of 791 reviews
Rating 8 - Good. 223 out of 791 reviews
Rating 6 - Okay. 68 out of 791 reviews
Rating 4 - Poor. 25 out of 791 reviews
Rating 2 - Terrible. 30 out of 791 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was ok staff was amazing made it verry dificult to pay with cash
Stayed 1 night in Dec 2025

10/10 Excellent

rodolfo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was okay; lunch was amazing. Security guards are a little intense, but I'd rather them be intense. they dont except cash but they should
Stayed 2 nights in Dec 2025

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. I didn expected to be that nice..it really was and clean I stood at the lago. It was very close to the main pool..it was just perfect Cab/uber ride to rodadera it isnt far quick cheap ride l, and to the city of santa marta it isnt far either.. It is a very nice place
Stayed 5 nights in Dec 2025

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service, amenities
Beautiful stay. Nice installation food and services.
Stayed 5 nights in Nov 2025

10/10 Excellent

Diana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great staff and perfect amenities for a family trip.
From 12th floor
Stayed 5 nights in Nov 2025

8/10 Good

Javier F

Liked: Cleanliness, staff & service
Clean room, pretty good shape of the room
Stayed 3 nights in Oct 2025

10/10 Excellent

ALEX MARIO

Liked: Cleanliness, amenities, property conditions & facilities
Great place. Room was nice and the staff was great and safe.
Stayed 3 nights in Aug 2025

6/10 Okay

Carlos

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Well i have been in this hotel for many years. But it has lost the friendly hosting. Janitors and front desk no issues they were very nice and rooms cleaned. - i couldnt order ice for my cooler and they dont sell ice either. They only offer ice for room service and only offer a small bucket. - the waiting staff in the pool restaurant during breakfast is terrible. I ordered coffee 3 times after 30 min i got coffee. - dinner choice i ordered the food it took 1 hour to be served and when i asked the waiter she responded with an attitude and a high tone voice said the dinner was put in only 45 min ago and i have to wait….Not a way to talk to a customer - when i checked in they didnt take a card so everytime i wanted to order somthing i need to pay for it on the spot. I wanted to relax and on the contrary the service made me unsettled and uncomfortable. I think its the management and process work flow of the hotel it lost the care of the customer needs and made the process so commercial driven. I felt i was in a supermarket t trying to get the things i wanted instead of being served and relax with the family. Instalations are nice but service was not good
Stayed 3 nights in Nov 2025

8/10 Good

Juan M, Miami

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
bien cuidado, mucha belleza natural, buena seguridad en el area
Stayed 2 nights in Oct 2025

10/10 Excellent

Lunan

Stayed 3 nights in Jul 2025

10/10 Excellent

Juan

Liked: Cleanliness
Stayed 4 nights in Oct 2025

8/10 Good

Nicole

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort

Good but still 3 star due to cleaning

The bathrooms at the rooms are not cleaned well. Specially the showers. All have mold. House keeping don’t clean well and forget to leave towels and supplies.
Stayed 5 nights in Oct 2025

8/10 Good

Martin

Stayed 2 nights in Oct 2025

8/10 Good

Bruno Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Rachel

Liked: Amenities
Excellent ubicacion hotel personal comidas esquisitas todo exelente lo repeteria mil veces
Stayed 3 nights in Sep 2025

10/10 Excellent

Jennifer

Stayed 3 nights in Jul 2025

10/10 Excellent

Bleidis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is very nice, The staff is very friendly and competitive but Expedia is promoting a false advertising. This place is not all inclusive, VIP doesn’t exist!! I spent my whole vacation waiting for Expedia to “resilve” the issue necer heard from them!! Thinking about if I would use Expedia again to buy my vacation.
Stayed 3 nights in Aug 2025

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I made this reservation for my mom, she said it was a amazing! Beautiful property on the beach, nice restaurants, pool and nature. Her room has a gorgeous view of the pool and ocean! She did say that all staff was so nice & helpful! You don’t have to leave the hotel for anything, and she enjoyed very much her stay there! Will come back!
Stayed 1 night in Sep 2025

8/10 Good

Isabel Cristina

Stayed 5 nights in Aug 2025

10/10 Excellent

TERESITA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and dining buffet was great with many óptimos, the opportunity of use differences towers was fine
Stayed 2 nights in Aug 2025

10/10 Excellent

Belkys Carolina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Several food options, all very nice. The room was clean with comfortable beds
Stayed 3 nights in Aug 2025

10/10 Excellent

Tatiana, Miramar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great resort, especially if you have children. The birds at the buffet area are a nightmare, but it compensates with the lovely staff. Great views from el Lago tower, and pools were fun.
Stayed 5 nights in Jul 2025

10/10 Excellent

Pablo

Travelled with partner
Liked: Cleanliness
Very clean. And helpful staff
Stayed 2 nights in Aug 2025

2/10 Terrible

Brayan

Travelled with family
Experiencia decepcionante en el Hotel Irotama — Desinformación y mal servicio Soy residente permanente en Estados Unidos y ciudadano colombiano. Ingresé recientemente a Colombia y, como ciudadano, utilicé el sistema de registro biométrico (registro de iris) para ingresar al país, lo cual evita la necesidad de sellar el pasaporte. Esta modalidad está plenamente reconocida por Migración Colombia. Antes de viajar, consulté la página web del Hotel Irotama, donde claramente indican que los ciudadanos colombianos residentes en el exterior pueden quedar exentos del IVA si presentan su documento de residencia extranjera, sin mencionar que el sello en el pasaporte sea obligatorio. Con base en esa información, no solicité que me sellaran el pasaporte. Lamentablemente, al momento del check-in, la persona que nos atendió desconocía esta normativa y afirmó que era obligatorio tener el sello de ingreso o un registro migratorio, el cual tiene un costo adicional y tarda alrededor de 15 días en ser procesado. Solicité hablar con un supervisor y, para mi sorpresa, él tampoco estaba al tanto de las políticas actualizadas publicadas en el propio sitio web del hotel. Ambos insistieron en cobrar el IVA, asegurando que "podría solicitar el reembolso al salir del país", lo cual en Colombia es, en la mayoría de los casos, una ilusión burocrática o una pérdida de tiempo. Además de este grave problema de desinformación y maltrato al cliente, el servicio no estuvo a la altura del precio. Solo
Stayed 3 nights in Jul 2025