Unfortunately, the condition of this villa and how our concerns were handled ruined what should have been a special family vacation. The property was extremely dirty and poorly maintained.Upon opening the door, we immediately encountered a heavy presence of cockroaches, spiders, dead bugs, and pest droppings. There were also rodent and bird droppings throughout the property, across floors, surfaces, and outdoor areas. The house felt hot, musty, and unsanitary as soon as we entered.The exterior was just as concerning, with large amounts of bird droppings and trash near the waterfront. This was not a minor issue but a serious sanitation problem. There were also stairs without railings, which was very unsafe for children.We reported everything immediately with photos, but it took hours to receive a response. When cleaners arrived, they only did a superficial job, leaving behind bugs and droppings. We ended up cleaning up ourselves for our children’s safety because our concerns were not taken seriously.We were traveling with toddlers, elderly parents, and a pregnant family member, who had to leave right away due to the conditions. The rest of us stayed only because we could not find alternative comparable accommodations on short notice. A more thorough cleaning was finally done on day three, but by then the experience was already impacted. The hosts did not offer a meaningful resolution.Overall, this property did not meet basic cleanliness or safety expectations.