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Novapark

3.0 star property
VIP Access

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Photo gallery for Novapark

Reception
Exterior
In-room safe, laptop workspace, blackout curtains, soundproofing
Coffee shop
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Bar

Explore the area

View in a map
Presidente Juan Antonio Rios 59, Santiago, Región Metropolitana de Santiago, 8320000
  • Place, Barrio París-Londres
    ‪3 min walk‬
  • Place, Santa Lucia Hill
    ‪5 min walk‬
  • Place, Palacio de la Moneda
    ‪10 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪20 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Double Room, 1 King Bed

In-room safe, laptop workspace, blackout curtains, soundproofing

Standard Double Room, 1 King Bed

8.8 out of 10
Excellent
(18 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

In-room safe, laptop workspace, blackout curtains, soundproofing

Standard Twin Room

8.0 out of 10
Very good
(5 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Double Room, 1 King Bed, Terrace

Junior Double Room, 1 King Bed, Terrace

Junior Double Room, 1 King Bed, Terrace

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Economy Double Room, 1 King Bed

In-room safe, laptop workspace, blackout curtains, soundproofing

Economy Double Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Economy Twin Room

In-room safe, laptop workspace, blackout curtains, soundproofing

Economy Twin Room

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Novapark

A bar/lounge, a snack bar/deli, and a coffee shop/cafe are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a business center, a 24-hour front desk, and tour/ticket assistance are onsite.
Novapark offers 158 accommodations with safes and blackout drapes/curtains. 43-inch flat-screen televisions come with Netflix. Bathrooms include showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Novapark. During your stay, you're just a quick walk from San Francisco Church. Features include free WiFi in public areas, plus a bar and a coffee shop/cafe.
  • Free WiFi (speed: 25+ Mbps)
  • Enjoy a bite to eat at Cafetería Nova, a coffee shop that serves local cuisine
  • Amenities include a front-desk safe, a business center, and 2 meeting rooms
  • Steps from Barrio París-Londres and 6 minutes by foot from Paseo Ahumada
There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center, 2 meeting rooms, and coworking spaces are available.

Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and a front-desk safe are also featured at Novapark.

This 3-star Santiago hotel is smoke free.

Cafetería Nova - This coffee shop specializes in local cuisine and serves breakfast and lunch.
Lobby Bar - Onsite sports bar. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (USD 10 per day)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Cafetería Nova
  • Lobby Bar

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Smooth flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2017
  • Communal living room
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV
  • Netflix

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Novapark

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 10 per day (459 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novapark Hotel Santiago
Novapark Santiago
Novapark Hotel
Novapark Santiago
Novapark Hotel Santiago

Novapark Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 289 out of 603 reviews
Rating 8 - Good. 213 out of 603 reviews
Rating 6 - Okay. 61 out of 603 reviews
Rating 4 - Poor. 22 out of 603 reviews
Rating 2 - Terrible. 18 out of 603 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Good Breakfast. Real eggs with meat and also without meat. Comfortable beds and room. I was right above the lobby so it was a little noisy when trying to sleep in. The staff was very helpful to get me a different room for the 2nd night. Good central location and good value. I would stay here again.
Stayed 1 night in Feb 2026

8/10 Good

Lahbib

Stayed 3 nights in Jan 2026

8/10 Good

hector

Liked: Cleanliness, staff & service, amenities
o staf foi ótimo , a única exceção foi o atendente do cafe da manha no sábado dia 07/02 ser horrível . triste ..zero cortesia , zero educação ...
Stayed 3 nights in Feb 2026

10/10 Excellent

hector

Liked: Cleanliness, staff & service, amenities
Staf
Stayed 1 night in Feb 2026

10/10 Excellent

ARIEL

Stayed 3 nights in Jan 2026

10/10 Excellent

Daniela

Stayed 1 night in Jan 2026

10/10 Excellent

Kyle

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2026

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel quite recently renovated (looks like). Clean and specious room. We liked our bed and pillows were fine. It was quiet at night. Breakfast was good enough to start our day. Fresh fruits big bonus, cheese, ham, scrambled eggs, yogurt etc. We would definitely recommend it. Very close to downtown, 8-10 minutes walk.
Stayed 1 night in Jan 2026

8/10 Good

leonardus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
Stayed 3 nights in Jan 2026

10/10 Excellent

Rodrigo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Todo muy acorde al precio y categoría: habitaciones limpias y cómodas, desayuno muy satisfactorio y pese a que la zona no es la mejor, queda cerca de todo. El staff impecable.
Stayed 4 nights in Dec 2025

2/10 Terrible

omar

Stayed 1 night in Dec 2025

10/10 Excellent

Noritza

Stayed 1 night in Nov 2025

2/10 Terrible

Francisco

Disliked: Staff & service, amenities
Mala experiencia, detallo: Recepción: -Mala experiencia con el estacionamiento, ya que señalan hay convenio con un estacionamiento, pero tiene dificultades, porque me señalaron que tiene un valor de $12.000 por uso, ósea si ingreso y salgo debo pagar cada vez, además de pagar en el hotel y luego asistir a otro hotel para desbloquear la tarjeta y poder retirar el auto. Amablemente recomiendan que por $15.000 vaya a un costado donde hay un estacionamiento de muy mala apariencia, que no me dio confianza. Finalmente asistí al estacionamiento Saba Santa Rosa. -Entregan una habitación en el segundo piso con un terrible olor a humedad, hediondo. Debí devolverme a recepción para que me cambiaran de habitación, donde me entregaron otra en el cuarto piso en buenas condiciones. Nochero: Tuve la mala idea de alojarme ahí para asistir al Movistar Arena, por ubicación, pero fue mala idea, hay congestión para donde se vaya, con el inconveniente que cuando llegué pasadas las 00:50 hrs. El portero no estaba ubicado en el mesón y debí esperar afuera, donde se nos abre de muy mala gana. Desayuno: Hay personal que tarda en despejar mesas desocupadas y hay que pedirles para que solo retiren y corran las migas con servilleta, sin mayor pulcritud. No entiendo porque tiene la nota que tiene, si realmente es deficiente. General: mal hotel, mal servicio, falta servicio a la habitación, considerando que es un barrio muy peligroso. No volvería jamás y menos lo recomendaría. Nota muy deficiente.
Stayed 1 night in Nov 2025

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bien durante la estadia
Stayed 1 night in Nov 2025

10/10 Excellent

Rodolfo

Stayed 2 nights in Nov 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cecilia was a great help at the front desk. She made my stay … incredible service. The room was comfortable. The shower was great. It’s in a decent location close to the metro. Good stay for the value paid.
Stayed 1 night in Nov 2025

8/10 Good

Yalher

Stayed 1 night in Nov 2025

10/10 Excellent

Roger

Liked: Cleanliness, property conditions & facilities
The hotel is well situated, clean, the staff are polite, friendly and helpful. Th Ed room was perfect. The price was also extremely reasonable. Walter on reception was especially helpful. Thank you.
Stayed 1 night in Nov 2025

10/10 Excellent

Elide

Liked: Staff & service
Stayed 4 nights in Aug 2025

10/10 Excellent

Isabel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tranquila e de qualidade

Stayed 2 nights in Sep 2025

10/10 Excellent

ALLAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención estuvo buena

8/10 Good

Alvin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good experience. It is a pitty the area is not very safe at night.
Stayed 4 nights in Aug 2025

10/10 Excellent

Jacob

Stayed 1 night in Jul 2025

10/10 Excellent

Helayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

2/10 Terrible

Timothy

Disliked: Property conditions & facilities

Look Elsewhere

This is a very rough area particularly at night. The cover photo isn’t actually the hotel. It’s a political building 1/2 mile away. The rooms are college dorm style. Just the basics. Mostly students stay here. It would be wise to stay is a safer area in a nicer hotel.
Stayed 2 nights in Mar 2025