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Novotel Santos Gonzaga

4.0 star property

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Photo gallery for Novotel Santos Gonzaga

Executive Apartment, 1 Queen Bed | Bathroom
Executive Apartment, 1 Queen Bed
A modern lobby with seating areas, reception desks, and a large window.
Breakfast, lunch and dinner served
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Av Dona Ana Costa 473, Santos, 11060-003
  • Place, Miramar Shopping Center
    ‪2 min walk‬
  • Place, Shopping Parque Balneário
    ‪5 min walk‬
  • Place, Gonzaga Beach
    ‪6 min walk‬

Room options

View all photos for Superior Room, 1 Queen Bed, Ocean View

Minibar, in-room safe, desk, blackout curtains

Superior Room, 1 Queen Bed, Ocean View

7.8 out of 10
Good
(6 reviews)
  • Sea view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Apartment, 1 Double Bed with Sofa bed

A hotel room with a bed, a desk with a chair, a sofa, and a window with curtains.

Superior Apartment, 1 Double Bed with Sofa bed

8.0 out of 10
Very good
(17 reviews)
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Apartment, 1 Queen Bed

Minibar, in-room safe, desk, blackout curtains

Superior Apartment, 1 Queen Bed

8.8 out of 10
Excellent
(24 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Apartment, 1 Queen Bed

Executive Apartment, 1 Queen Bed

Executive Apartment, 1 Queen Bed

8.6 out of 10
Excellent
(4 reviews)
  • Sea view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Apartment, 2 Single Beds

Superior Apartment, 2 Single Beds

Superior Apartment, 2 Single Beds

8.4 out of 10
Very good
(8 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Apartment, 1 Double Bed

Standard Apartment, 1 Double Bed

Standard Apartment, 1 Double Bed

7.2 out of 10
Good
(5 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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The price is €69
includes taxes & fees
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About this property

Novotel Santos Gonzaga

Along with an outdoor pool, this smoke-free hotel has a restaurant and 2 bars/lounges. WiFi in public areas is free. Other amenities include a fitness center, a sauna, and valet parking. Housekeeping is available on request.
Novotel Santos Gonzaga offers 240 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Novotel Santos Gonzaga, you're just a quick walk from Gonzaga Beach. Features include free WiFi in public areas, plus 2 bars and an outdoor pool. Some of the pet-friendly amenities this property offers include food and water bowls and litter boxes.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a gym, a sauna, and bike rentals
  • Just a 1-minute drive from Gonzaga Beach and 6 minutes from Santos Harbor
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls and litter boxes
Novotel Santos Gonzaga offers its guests an outdoor pool, a sauna, and a fitness center. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

You'll find a business center on site. Event space at this hotel measures 484 square feet (45 square meters) and includes conference space. The business-friendly Novotel Santos Gonzaga also features a garden, coffee/tea in a common area, and concierge services. For a fee, parking is available.

This 4-star Santos hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.
Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (BRL 35 per day)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: BRL 76 per person
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Gym
  • Outdoor pool
  • Sauna

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 484 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 23 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: BRL 100 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Food and water bowls and litter boxes are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately BRL 76 per person
  • Valet parking fee: BRL 35 per day
  • Pet fee: BRL 100 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Novotel Santos Hotel
Novotel Santos
Novotel Santos Brazil
Novotel Santos
Novotel Santos Gonzaga Hotel
Novotel Santos Gonzaga Santos
Novotel Santos Gonzaga Hotel Santos

Novotel Santos Gonzaga Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 504 out of 1001 reviews
Rating 8 - Good. 301 out of 1001 reviews
Rating 6 - Okay. 109 out of 1001 reviews
Rating 4 - Poor. 52 out of 1001 reviews
Rating 2 - Terrible. 35 out of 1001 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Nice Hotel, very clean staff very kind delicious breakfast and nice location
Stayed 1 night in Feb 2026
Verified

8/10 Good

GILBERTO SHINJI

Liked: Cleanliness, amenities, property conditions & facilities
The room is clean and well equipped with all features required for a very good staying
Stayed 1 night in Feb 2026
Verified

8/10 Good

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is excellent, the hotel has a good breakfast, and the suite room is cozy
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Chunjie

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2026
Verified

8/10 Good

niuton

Liked: Cleanliness, amenities, property conditions & facilities
Room was quiet, so I slept well. A bit of a mold problem though. Breakfast was great, good variety.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Regis

Liked: Property conditions & facilities
Great place.
Stayed 6 nights in Jun 2024
Verified

10/10 Excellent

Regis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. From friendly staff, breakfast, internet, localization. I recommend to anyone.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Leonardo

Liked: Amenities
Good location. Great staff.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Norma

Liked: Cleanliness, amenities, property conditions & facilities
The property was in a very nice clean and convenient area. Shops and restaurants were at a walking distance. I loved the quietness of the rooms. Very nice hotel, and extremely nice staff. Love the room service.!!
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay! The hotel is located in a very safe and convenient area, perfect for exploring. The rooms were clean and comfortable, and the host was incredibly welcoming and attentive. Highly recommend for a hassle-free and enjoyable experience!
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Dagner

Liked: Cleanliness, property conditions & facilities
Ok
Stayed 1 night in Feb 2026
Verified

8/10 Good

catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach
Stayed 1 night in Jan 2024
Verified

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Andre

Liked: Cleanliness, staff & service, amenities
Ok
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

VIREN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Excellent for the price! Staff was very friendly and helpful
Stayed 1 night in Jan 2023
Verified

6/10 Okay

Luke

Liked: Cleanliness, property conditions & facilities
At first the room had water on the floor and it appeared the lights weren't working in the bathroom, but that may have been due to my error. The light switches were so confusing and certain ones had to be turned on in the main entrance in order for any of the other lights to be turned on. Maybe I'm just not used to that and it's standard.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Cristiane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and nice view. I’ve had some problems with AC in both rooms but as I was staying only one night, not a huge deal. Friendly staff willing to solve the issues.
Stayed 1 night in Oct 2022
Verified

6/10 Okay

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Good service. Bad tv and room lights very confusing.
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Thais

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Santos

The room was nice and clean. We stayed in the 18th floor and could see the ocean from it (even thou the building is a few blocks from the beach). My son slept in a side sofá, which was ok. Breakfast is a little extra but it was worthy and it is cheaper if you buy in advance. All staff was helpful and well-trained. Location is also nice, close to a mall and to Santos’ gastronomic street, with many options of restaurants and convenience stores. Overall we had a good stay and would come back.
Stayed 3 nights in Aug 2022
Verified

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Modern hotel in the middle of everything. Lots of restaurants and convenience stores within walking distance. Easy to find and access by car. Super friendly staff. Sophia in the breakfast restaurant is a beauty. The curly girl in the reception helped us a lot with recommendations and taxi bookings. The room is spacious with all the basics. Good aircon, possible to open windows. Water pressure and hot water good. Comfortable bed and pillows. Fitness area is decent for a hotel. Rooftop bar and pool available on 32nd floor. Overall a good stay and I would stay again if ever flying back to Santos.
Stayed 2 nights in Oct 2024
Verified

4/10 Poor

Rinaldo

Liked: Cleanliness, staff & service, room comfort

Not coming back

The HVAC must be cleaned immediatelly. The smell of mold was very strong even when the air conditioning was not running in the room. The smell was also strong on the 6th floor, during breakfast. One window was visible damaged in the breakfast room (see photo). Staff was very friendly but that was not enough to conpensate for the strong smell of mold.
Stayed 3 nights in Jun 2025
Verified

6/10 Okay

Lucia

Liked: Staff & service, property conditions & facilities
There isn't air conditioner inside the elevators and halls. The pool is very small, with only 3 recliner chairs, breakfast with limited options, same food every day, pool bar Very expensive!!!
Stayed 3 nights in Jan 2024
Verified

4/10 Poor

RUBEM

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Quarto imundo (very dirty room), lençóis veludos e sujos (bed sheets old and dirty) and toalhas de banho velhas, rasgadas e furadas (old, torn, with holes shower towels). Muito difícil falar na recepção via interfone (very difficult to connect to reception via inter phone, did not respond)
Stayed 1 night in Dec 2024
Verified

4/10 Poor

Theresa Marie

Disliked: Staff & service, amenities
Went to bar area & no service. Went to lobby & they sent someone up. When bartender came, was told that I was Not able to buy one glass of wine but insisted on me purchasing a bottle. Had to walk 2 blocks at night to obtain a glass of wine.
Stayed 1 night in Feb 2024
Verified

2/10 Terrible

Belmiro Luiz

Disliked: Staff & service, amenities, property conditions & facilities
Primeira e última vez no Novotel Sempre me hospedei no Sheraton mas este estava lotado então resolvi experimentar o Novotel. que cheguei antes do check in e a recepção me disse que não tinha quarto vago. Tudo bem pois como eu mesmo disse, cheguei antes da hora, porém para a infelicidade da recepcionista, logo após eu me sentar para esperar o “quarto vago”, chegou uma excreção e todos entraram. Quando mandei chamar a gerente por estar indignado com tamanha discriminação imediatamente surgiu um quarto pra mim. No restaurante, acreditem, o preço para quem não está hospedado é mais barato !!! Isso mesmo que vc leu, o preço para quem não está hospedado é mais barato. Café da manhã terrível com mesas sujas, funcionários displicentes e porcos Sim porcos… Pedi para limparem uma mesa para eu me sentar e o atendente simplesmente jogou s sujeira de mesa no chão Um filme de terror Nunca mais…
Stayed 2 nights in Mar 2026