Mandarin Oriental, Sanya

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Creator video - submitted by Hotel Critic

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

On private beach
Pool
Spa
Pet-friendly
Parking included
Free Wi-Fi

Explore the area

12 Yuhai Road, Sanya, Hainan, 572000

Place, Dadong Sea
‪2 min walk‬
Place, Dadonghai Beach
‪7 min drive‬
Place, Yalong Bay
‪27 min drive‬
Airport, Sanya (SYX-Phoenix Intl.)
‪23 min drive‬

Room options

Down duvets, minibar, in-room safe, desk

Terrace Room King

60 sq m
Sleeps 3
1 King Bed
Free Wi-Fi

Twin Room, Terrace

60 sq m
Sleeps 3
2 Single Beds
Free Wi-Fi

Room, 1 King Bed, Ocean View

Ocean view
52 sq m
Sleeps 2
1 King Bed
Free Wi-Fi

Twin Room, Ocean View

Ocean view
52 sq m
Sleeps 2
2 Single Beds
Free Wi-Fi

Ocean Breeze Pavilion, Room, 1 King Bed

Sea view
52 sq m
Sleeps 2
1 King Bed
Free Wi-Fi

Suite, 1 King Bed, Ocean View

Ocean view
99 sq m
Sleeps 3
1 King Bed
Free Wi-Fi

Room, 1 King Bed (Pool Pavillion)

Garden view
52 sq m
Sleeps 2
1 King Bed
Free Wi-Fi

Villa (South China Sea Pool)

Ocean view
150 sq m
Sleeps 5
1 King Bed and 2 Single Beds
Free Wi-Fi

Coral Bay Deluxe Villa

Ocean view
150 sq m
Sleeps 4
1 King Bed and 2 Single Beds
Free Wi-Fi

Ocean Front Pavilion with Plunge Pool

Ocean view
52 sq m
Sleeps 2
1 King Bed
Free Wi-Fi

Villa, Ocean View (Pool)

Ocean view
150 sq m
Sleeps 5
1 King Bed and 2 Single Beds
Free Wi-Fi

Family Suite, Garden View

Exceptional

Garden view
100 sq m
Sleeps 3
1 King Bed
Free Wi-Fi

Deluxe Twin Room, Garden View

Garden view
1 bedroom
Sleeps 3
2 Single Beds
Free Wi-Fi

Similar properties

2 outdoor pools, open 9:00 AM to 10:00 PM, pool umbrellas, pool loungers

Pool
Spa
Kids’ pool
Parking included

includes taxes & fees

21 Jun - 22 Jun

About this property

Mandarin Oriental, Sanya

Catch some rays on Mandarin Oriental, Sanya's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants.

Mandarin Oriental, Sanya offers 278 accommodations with DVD players and minibars. Rooms open to balconies or patios. Beds feature down comforters. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Sanya hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and 2 outdoor tennis courts are featured at the hotel. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 18 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 10 years old are not allowed in the spa.

During your stay at Mandarin Oriental, Sanya, you're just a quick walk from Dadong Sea. Free WiFi in public areas, free self parking, and a free area shuttle are available.

Free WiFi
Free self parking
Enjoy Chinese cuisine at Yi Yang Restaurant, one of the property's 3 restaurants and 2 bars/lounges
Buffet breakfast served daily for a fee
Take a swim in the 3 outdoor pools
Treat yourself to massages, body treatments, or aromatherapy at the spa
Services include babysitting, a kid's club, and dry cleaning/laundry
Onsite recreation includes a private beach, 2 outdoor tennis courts, and a gym
11 minutes by car from Dadonghai Beach and 13 minutes from Sanya Bay
Free local-area and shopping center shuttle service
Pets welcome for a fee

Simply walk outside to smell the salt air and watch the ocean waves from the sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Mandarin Oriental, Sanya you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a children's pool, outdoor tennis courts, and a steam room. Self parking is free.

This 5-star Sanya hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

Yi Yang Restaurant - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

Pavilion Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Fresh Restaurant - This beach restaurant serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open select days.

24-hour room service is available.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle on request for a surcharge
Free area shuttle
Free shopping centre shuttle
Limo/town car service
Free self parking on site
Limited on-site self parking

Food and drink

Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CNY 253 per person
2 bars/lounges
3 restaurants
A beach bar
A poolside bar
A swim-up bar
Couples/private dining
Snack bar/deli

Restaurants on site

Fresh Restaurant
Pavilion Restaurant
Yi Yang Restaurant

Things to do

18-hole adjacent golf course
2 outdoor tennis courts
3 outdoor pools
Arcade/game room
Beach volleyball
Children's club
Children's pool
Fishing
Full-service spa
Golf caddies
Golf carts
Gym
Kayaking
Paddleboard
Playground
Sailing
Shopping
Snorkelling
Steam room
TV in common areas
Yoga classes

Family friendly

3 outdoor pools
Arcade/game room
Children's club (surcharge)
Children's pool
DVD player
Free area shuttle
In-room babysitting
In-room cot
Laundry facilities
Playground
Rollaway/extra bed (surcharge)
Snack bar/deli
Soundproofed rooms
Supervised activities for children

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

Computer station

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On a private beach
On the bay
Pool loungers
Pool umbrellas
Terrace

Full-service spa

18 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Facials
Hot tub
Manicures/pedicures
Massage
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible public bathroom

6 floors
Banquet hall
Built in 2009
Smoke-free property

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Down comforter
Free cot
Pillow menu
Rollaway/extra bed (surcharge)

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Slippers
Towels provided

Entertainment

DVD player
Flat-screen TV with satellite channels

Food and drink

24-hour room service
Free bottled water
Minibar

Air conditioning (climate-controlled)
Desk
Desk chair
Iron/ironing board
Laptop workspace
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Express check-in available

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets: CNY 1200 per pet, per stay, plus a deposit of CNY 5000 per stay

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for CNY 723.0 per day.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately CNY 253 per person
Airport shuttle fee: CNY 900 per vehicle (one way)
Pet deposit: CNY 5000 per stay
Pet fee: CNY 1200 per pet, per stay
Rollaway bed fee: CNY 723.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Mandarin Oriental, Sanya offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Mandarin Oriental Hotel Sanya

Mandarin Oriental Sanya

Sanya Mandarin Oriental

Mandarin Oriental, Sanya Hainan

Mandarin Oriental, Sanya Hotel Sanya

Mandarin Oriental Sanya Hotel

Mandarin Oriental Hotel Sanya

Mandarin Oriental, Sanya Hotel

Mandarin Oriental, Sanya Sanya

Mandarin Oriental, Sanya Hotel Sanya

Mandarin Oriental, Sanya Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

7.4/10

Amenities

9.0/10

Property conditions & facilities

Verified

8/10 Good

Ling

10 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful, quiet, friendly

Stayed 6 nights in Nov 2024

Verified

10/10 Excellent

Robert

11 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities

The complex is a little jaded but the guest service is the best I have ever experienced..and I travel a lot. All staff very friendly and the whole place was extremely clean.

Stayed 3 nights in Jul 2023

Verified

8/10 Good

Henry

28 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Snorkeling directly on a coral reef was great. The food was way too expensive so very few seemed to eat at the hotel and ordered food in. The breakfast buffet was top notch!

Stayed 5 nights in Apr 2025

Verified

4/10 Poor

kayode

16 Dec 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Where do I begin. I am as shocked at the state of my room. In need of a serious refurb. Some parts were dilapidated. Window blinds threadbare etc. it definitely should have a mandarin oriental brand and seriously begrudge paying the rate I was charged. Doesn’t compare to the other sister hotels

Stayed 3 nights in Dec 2024

Verified

10/10 Excellent

Fabio

11 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Meravigliosa accoglienza e staff che parla e comprende l’inglese. Location e Colazione meravigliosa. Tutto perfetto. Bellissima esperienza

Stayed 8 nights in Dec 2025

Verified

6/10 Okay

Jaime

1 Oct 2025

Liked: Cleanliness, staff & service, room comfort

Viaje desde Mexico

Las instalaciones ya se ven viejas, la madera muy deteriorada, aunque. La atención en general fue aceptable fue un viaje muy lejano en donde esperábamos más por el precio comparativo con otros hoteles, el shuttle al centro comercial es una pérdida de tiempo para ir a un duty free, las albercas si están muy bien!! Había gente trabajando en la alberca principal por lo que no había mucha paz. El desayuno muy bien y la comida también. Nunca pudimos coordinar el estudio fotográfico y nos compensaron con una botella y fruta lo cual se agradece pero es algo que podríamos comprar en cualquier lado, en cambio las fotos en el hotel son irrepetibles sobre todo para un viaje de una vez en la vida como es desde México. Se entiende que no hay control sobre las condiciones climatológicas, pero sí sobre la experiencia en esas condiciones, creo que podían hacer un esfuerzo por ofrecernos el estudio fotográfico en otro horario. La comunicación fue complicada casi nadie habla inglés y los traductores no son muy precisos.

Stayed 2 nights in Sep 2025

Verified

10/10 Excellent

Verified traveller

13 Oct 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sanya Mandarin stay

2nd time staying at the same resort and actually the same room. Great environment and friendly staff. Stayed in the resort for all 4 days!

Stayed 4 nights in Oct 2021

Verified

4/10 Poor

Verified traveller

2 Aug 2021

Disliked: Cleanliness, amenities, property conditions & facilities

If you are a Mandarin Fan don’t go there because you will be very disappointed the Hotel is really run down nothing to do with othe MO Hotels

Stayed 6 nights in Jul 2021

Verified

10/10 Excellent

Verified traveller

19 Dec 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

酒店一流，法國餐廳上日落更棒。

三亞最好的酒店。法國餐廳非常棒，而且再落沙灘邊上，欣賞日落美景一流。

Stayed 1 night in Dec 2019

Verified

10/10 Excellent

Verified traveller

18 Oct 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

조용한 호텔

호텔 조용하고 좋습니다

Stayed 2 nights in Oct 2019

Verified

10/10 Excellent

Chungni

16 Oct 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

酒店的服務真的沒話說。泳池，沙灘，林木小路，不需要出去，光是待在裡面就很舒服放鬆。早餐種類也很豐富。其他餐食就是價格高了點，而且不是太值得。

Stayed 2 nights in Oct 2019

Verified

10/10 Excellent

Tsz Chung

11 Oct 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Service

Stayed 2 nights in Oct 2019

Verified

10/10 Excellent

Jae Young

16 Apr 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing place

Very accomodative and relax environment overall

Stayed 3 nights in Apr 2019

Verified

10/10 Excellent

cheng

9 Apr 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

酒店环境不错就是被子床单有点旧

Stayed 3 nights in Apr 2019

Verified

10/10 Excellent

Verified traveller

28 Dec 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Das Mandarin Oriental ist ein wunderschöner Resort, bei dem kaum Wünsche offen bleiben. Auf der Plus-Seite: Komfortable Zimmer, freundlicher Service, sehr schöne und gepflegte Anlage. Die Minus-Seite: Der Resort liegt etwas abgelegen, am Ende einer militärisch genutzten Straße, sodaß man auf ein Fahrzeug angewiesen ist um in die Stadt zu kommen. Der Strand ist steinig und felsig, also nichts für Sand-Freunde.

Stayed 4 nights in Dec 2018

Verified

10/10 Excellent

Verified traveller

29 Oct 2018

Liked: Cleanliness, property conditions & facilities, room comfort

Please Bring Back Foreign Service Professionals

This is the Mandarin Oriental at $300/night, so of course I hold them to a higher standard. The hotel room and views were amazing - the grounds are nice, and the amenities are great. But the service isn't what I'd expect from a 5-star hotel. The foreign staff were great: Mihai at the reception helped get us into our room when it seemed the Chinese staff were bumbling through our check-in process, and went out of his way to make things go smoothly, especially at check-in. Seems that as Chinese hotels have cut back on foreign staff, the service has decreased, with several small but noticeable moments that stood out: 1. Withing 5 minutes of checking into our room, a service worker arrived unannounced and had to come in to change a lightbulb - something that should have been taken care of before our arrival, and certainly could have come with a phone call to warn us. 2. We stepped out of our room and noticed an emply cart passing, and asked "Can you please take us to the beach?" The driver simply said "No." and drove off... Was kinda surprised that he didn't at least offer to call us a ride. 3. At the restaurant "Fresh", the staff were fairly clueless as to how to describe the portion size, and struggled to open a bottle of beer. 4. At breakfast they took our orders for coffee, and after 10 minutes no coffee had arrived. I put in a second order, and they got very nervous and put some urgency in delivering our coffee - when it arrived it wasn't the right order.

Stayed 1 night in Oct 2018

Verified

10/10 Excellent

Noelle Alves V

26 Oct 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paraíso na China

Eu não tinha ideia de que havia um paraíso como Sanya na China, a cidade leva o nome de Havaí chinês e não é à toa, a cor do mar é indescritível. O Mandarin Oriental é completo, com varias opções de restaurantes e nem vale sair do hotel, ainda mais que os restaurantes mais legais de Sanya estão afastados do Mandarin. Agradecimentos especiais a Belinda Chen, da área de relações públicas do hotel, nos preparou algumas surpresas por ser nosso aniversário de 10 anos de casamento. As instalações do hotel são perfeitas, piscinas maravilhosas, restaurantes incrível, café da manhã dos sonhos. O SPA é premiado, sendo o melhor da China em 2018. O hotel ainda conta com uma agradável praia particular. Indico o Mandarin Oriental de Sanya de olhos fechados.

Stayed 4 nights in Oct 2018

Verified

6/10 Okay

Verified traveller

30 Sept 2018

Liked: Cleanliness, staff & service, room comfort

服務好，但設施太舊

服務好，風景不錯，但設施太舊，食物水準強差人意。

Stayed 2 nights in Sep 2018

Verified

10/10 Excellent

Martin

24 Aug 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sensationell zum Entspannen

Tolle Anlage mit einem hervorragendem Team. Alle herzlich und „die Wünsche von den Augen ablesend“. Für ein paar ruhige Tage - inklusive Erwachsenem-Pool - sehr empfehlenswert. Auch die Restaurants waren kulinarisch wie servicetechnisch sehr gut. Rundum ein tolles Erlebnis.

Stayed 4 nights in Aug 2018

Verified

10/10 Excellent

INGU

10 Aug 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

아주 훌륭합니다.

일단 직원들의 친절도는 세계최고인듯 합니다. 넓고 깨끗하며 바다를 바라보며 펼쳐진 수영장은 더할나위없이 좋습니다. 직원들 수준이 전반적으로 높은편이라 어느정도 영어는 다 되고 한국말 가능한 직원분도 계십니다.시설 또한 부족함이 없어 만족도가 상당히 높은편입니다. 요리 또한 중국향신료 냄세가 없어서 아주 맛있었습니다.단지 아쉬운건 리조트밖에서는 할게 별로 없다는겁니다.

Stayed 2 nights in Aug 2018

Verified

8/10 Good

KIN FUNG

8 Aug 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

離三亞市區很近, 但出入一定要坐車

雖然地點安靜, 自成一閣. 但略嫌起在軍事重地, 出入關口都要停下檢查, 而且由關口檢查閘去到酒店大堂, 起碼有3公里路程, 如沒有打車, 走路是没有可能的

Stayed 4 nights in Jul 2018

Verified

10/10 Excellent

Dorothy

31 Jul 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

飯店的設計很漂亮

藍天白雲海，這就是在這家旅館住宿最好的寫照。飯店水準很棒，早餐優質，服務到位，沒必要再挑惕的飯店。這次住宿五天四夜，得到充足的休息。下次可能會選冬天來避寒！

Stayed 4 nights in Jul 2018

Verified

10/10 Excellent

Verified traveller

13 Jun 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Plesant stay.

Stayed 3 nights in Jun 2018

Verified

8/10 Good

Verified traveller

9 Jun 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

................................................................................

Stayed 2 nights in May 2018

Verified

8/10 Good

Verified traveller

9 Jun 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

....................................................................................................

Stayed 2 nights in May 2018

Mandarin Oriental, Sanya

Choose dates to view prices

Photo gallery for Mandarin Oriental, Sanya

Reviews

Popular amenities

Explore the area

Room options

View all photos for Terrace Room King

Terrace Room King

View all photos for Twin Room, Terrace

Twin Room, Terrace

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

View all photos for Twin Room, Ocean View

Twin Room, Ocean View

View all photos for Ocean Breeze Pavilion, Room, 1 King Bed

Ocean Breeze Pavilion, Room, 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View

Suite, 1 King Bed, Ocean View

View all photos for Room, 1 King Bed (Pool Pavillion)

Room, 1 King Bed (Pool Pavillion)

View all photos for Villa (South China Sea Pool)

Villa (South China Sea Pool)

View all photos for Coral Bay Deluxe Villa

Coral Bay Deluxe Villa

View all photos for Ocean Front Pavilion with Plunge Pool

Ocean Front Pavilion with Plunge Pool

View all photos for Villa, Ocean View (Pool)

Villa, Ocean View (Pool)

View all photos for Family Suite, Garden View

Family Suite, Garden View

View all photos for Deluxe Twin Room, Garden View

Deluxe Twin Room, Garden View

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About this property

Mandarin Oriental, Sanya

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Optional extras

You need to know

We should mention

National rating

Property is also known as

Mandarin Oriental, Sanya Reviews

Reviews

Wonderful

9.4/10

9.4/10

7.4/10

9.0/10

Reviews

8/10 Good