Mercure São Caetano Do Sul Hotel

3.5 star property

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Photo gallery for Mercure São Caetano Do Sul Hotel

A buffet area with various food options and a modern interior with wicker pendant lights.
A hotel entrance with a covered entrance, large columns, and a sign reading 'Mercure.'
A rooftop pool with clear blue water, surrounded by lounge chairs and a view of the cityscape.
A modern interior with a sofa set, a leather armchair, and a small table.
A covered outdoor area with seating, potted plants, and large windows.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
Rua Alegre, 440, Santa Paula, Sao Caetano do Sul, SP, 09550-250
  • Place, Paulo Machado de Carvalho Theater
    ‪5 min drive‬
  • Place, Estadio Municipal Anacleto Campanella
    ‪5 min drive‬
  • Place, Espaco Verde Chico Mendes
    ‪8 min drive‬
  • Airport, São Paulo (GRU-Guarulhos - Governor André Franco Montoro Intl.)
    ‪41 min drive‬

Room options

Superior Apartment, 1 Double Bed

8.0 out of 10
Very good
(1 review)
  • 42 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Superior Room, 1 Double Bed

8.8 out of 10
Excellent
(6 reviews)
  • 42 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Standard Studio, 1 Double Bed

9.2 out of 10
Wonderful
(5 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Superior Twin Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Mercure São Caetano Do Sul Hotel

This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, valet parking, a business center, and conference space are onsite. Housekeeping is available on request.
Mercure São Caetano Do Sul Hotel offers 72 air-conditioned accommodations with minibars and safes. Televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
During your stay at Mercure São Caetano Do Sul Hotel, you'll be close to São Paulo Zoo. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Enjoy Brazilian cuisine while dining at Patagonia
  • Buffet breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Amenities include a front-desk safe, a business center, and a meeting room
  • Onsite recreation includes a gym
  • 14 minutes by car from Aricanduva Shopping Center and 6 minutes from Shopping ABC
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room.

WiFi is free in public spaces. Event space at this hotel measures 3174 square feet (295 square meters) and includes conference space. A fitness center, a terrace, and a vending machine are also featured at the business-friendly Mercure São Caetano Do Sul Hotel. Parking is available for a fee.

This 3.5-star Sao Caetano do Sul hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.
Patagonia - This restaurant specializes in Brazilian cuisine and serves breakfast, lunch, and dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered parking on site (BRL 34 per day)
  • Secured, covered valet parking on site (BRL 34 per day)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; BRL 56 for adults and BRL 56 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Patagonia

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3,174 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Comprehensive food waste policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for BRL 94.50 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately BRL 56 for adults and BRL 56 for children
  • Covered self parking fee: BRL 34.00 per day
  • Covered valet parking fee: BRL 34.00 per day
  • Rollaway bed fee: BRL 94.50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • This hotel caters to LGBTQ+ guests.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mercure São Caetano
Mercure São Caetano
Mercure São Caetano Sul
Mercure São Caetano Sul Hotel
Mercure São Caetano Sul Hotel Sao Caetano do Sul
Mercure São Caetano Sul Sao Caetano do Sul
Mercure Sao Caetano Do Sul
Mercure São Caetano Do Sul Hotel Hotel
Mercure São Caetano Do Sul Hotel Sao Caetano do Sul
Mercure São Caetano Do Sul Hotel Hotel Sao Caetano do Sul

Mercure São Caetano Do Sul Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 188 out of 396 reviews
Rating 8 - Good. 128 out of 396 reviews
Rating 6 - Okay. 55 out of 396 reviews
Rating 4 - Poor. 15 out of 396 reviews
Rating 2 - Terrible. 10 out of 396 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Luis Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, the personnel was great
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Geraldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and near has pharmacy, restaurant and supermarket.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Michel D.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees are very friendly and helpful.
Stayed 6 nights in Aug 2023
Verified review

8/10 Good

Juliana

Liked: Cleanliness, staff & service, amenities
I enjoyed my stay. Property was what we need it. The bathroom was too dated, curtains were old, but our stay was good!
Stayed 4 nights in Jan 2025
Verified review

8/10 Good

Diana

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It is ok Would I stay there again ? Nope
Stayed 3 nights in Oct 2024
Verified review

2/10 Terrible

Amin

Disliked: Cleanliness, staff & service, amenities
Nice staff, but that’s it! This hotel is falling apart and desperately needs serious refurbishment. The bathroom is covered in dangerous mold, posing a real health risk. The restaurant is terrible—breakfast was inedible, especially in a country known for its amazing food. I absolutely do not recommend it.
Stayed 10 nights in Jan 2026
Verified review

8/10 Good

REGINALDO

Carpet needs cleaning
Stayed 2 nights in Sep 2025
Verified review

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities
The rooms aren’t very clean or modern. Need renovations.
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Marcus Vinicius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muito confortável e tranquilo! Hotel super bom !
Stayed 17 nights in Mar 2026
Verified review

10/10 Excellent

Thales

Liked: Cleanliness, staff & service
o quarto não era muito agradáve, achei pequeno, alguns interruptores não funcionaram.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Maicon Rodrigo

Liked: Cleanliness, staff & service, amenities
Um lugar agradabilíssimo, limpo e extremamente confortável
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo muito bom
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Bruno

Liked: Cleanliness, staff & service, amenities
Equipe foi super atenciosa comigo desde a galera da limpeza quanto do café da manhã, quarto limpo e organizado, apenas o secador de cabelo que fiquei com receio de usar pois estava apresentando um barulho estranho
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Olivio

Atendimento insatisfatório

Achei o atendimento bem pouco simpáticos. Atendentes sem nenhum carisma.
Stayed 5 nights in Aug 2025
Verified review

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Tristeza um hotel Mercure com quarto nestas situações, paredes sujas, ferrugens nos suportes do box, pia trincada. Só salva a cama e roupas de cama e o café da manhã. Triste
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Juliana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Hotel Mercury São Caetano do Sul

Hotel deixou a desejar um pouco…hotel velho … quartos conjugados, muito barulhento… café da manhã 50,00 reais por pessoa… estacionamento 34,00 por dia… cortina do meu quarto estava mofada! Deveriam ter um pouco mais de cuidado! Não indico se for ficar mais de uma noite!
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Neimar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top

Ótima
Stayed 1 night in Apr 2025
Verified review

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
O apartamento apresentava sinais de umidade, e cheiro de Mofo. A cama de casal é confortavel. Bom atendimento da recepção.
Stayed 12 nights in Mar 2025
Verified review

2/10 Terrible

alexandre R

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Uma enganação completa.

Um Mercure 2 estrelas e olhe lá. Pessimas instalacoes, quarto minúsculo, banheiro péssimo, chuveiro com gotas de água, café da amanhã fraquíssimo. Estaria para esquecer que esteve lá um dia.
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Dante

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendo

Excelente hotel, recomendo
Stayed 1 night in Dec 2024
Verified review

6/10 Okay

Andre G

Liked: Cleanliness, staff & service

Hotel ok

Quarto pequeno, hotel antigo, merecendo uma boa reforma. Café da manhã ótimo. Limpeza ok. Pelo preço, deveria ter ficado no Ibis Budget, logo ao lado.
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

MARIA L N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estadia Maravilhosa!!!

Minha estadia foi excelente, muito conforto, atendimento excepcional, recomendo!!!
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

Masao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tornou-se nosso hotel favorito no ABC!

Excelente estadia, check in flexível ajudando-nos a atender nossos compromissos conforme programação. Café da manhã incrível.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

CLAUDIA A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom o hotel Atendeu minhas expectativas
Stayed 1 night in Oct 2024