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Grand Park Otaru

4.0 star property

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Photo gallery for Grand Park Otaru

Exterior
Exterior
Lobby
Bar (on property)
View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Housekeeping
  • Laundry

Explore the area

View in a map
11-3 Chikko, Otaru, Hokkaido, 047-0008
  • Shin Nihonkai Ferry
    ‪11 min walk‬
  • Otaru Canal
    ‪3 min drive‬
  • Asarigawa Hot Spring
    ‪5 min drive‬
  • Sapporo (OKD-Okadama)
    ‪35 min drive‬

Room options

View all photos for Presidential Suite Room, Non Smoking

Presidential Suite Room, Non Smoking

Presidential Suite Room, Non Smoking

  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Japanese Style Room, Non Smoking, Ocean View

Japanese Style Room, Non Smoking, Ocean View

Japanese Style Room, Non Smoking, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 44 sq m
  • Partial ocean view
  • Sleeps 5
  • 3 Twin Futons

View all photos for Japanese Style Suite Room, Non Smoking, Ocean View

Japanese Style Suite Room, Non Smoking, Ocean View

Japanese Style Suite Room, Non Smoking, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 7
  • 4 Twin Futons

View all photos for Executive Suite Room, Non Smoking

Executive Suite Room, Non Smoking

Executive Suite Room, Non Smoking

  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Bay Suite Room, Non Smoking

Bay Suite Room, Non Smoking

Bay Suite Room, Non Smoking

  • 1 bedroom
  • Bay view
  • Sleeps 3
  • 2 Large Twin Beds OR 1 King Bed

View all photos for 2 Connecting Twin Room, Non Smoking, Ocean View

2 Connecting Twin Room, Non Smoking, Ocean View

2 Connecting Twin Room, Non Smoking, Ocean View

  • Ocean view
  • Sleeps 6
  • 4 Large Twin Beds

View all photos for Superior Double Room, Non Smoking, Mountain View

1 bedroom, in-room safe, desk, laptop workspace

Superior Double Room, Non Smoking, Mountain View

8.0 out of 10
Very good
(4 reviews)
  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, Non Smoking, Mountain View

1 bedroom, in-room safe, desk, laptop workspace

Superior Twin Room, Non Smoking, Mountain View

9.0 out of 10
Wonderful
(12 reviews)
  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Double Room, Non Smoking, Mountain View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Double Room, Non Smoking, Mountain View

7.6 out of 10
Good
(5 reviews)
  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, Non Smoking, Mountain View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Twin Room, Non Smoking, Mountain View

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Twin Room, Non Smoking, Ocean View

1 bedroom, in-room safe, desk, laptop workspace

Superior Twin Room, Non Smoking, Ocean View

9.0 out of 10
Wonderful
(15 reviews)
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Double Room, Non Smoking, Ocean View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Double Room, Non Smoking, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, Non Smoking, Ocean View

1 bedroom, in-room safe, desk, laptop workspace

Superior Double Room, Non Smoking, Ocean View

7.8 out of 10
Good
(9 reviews)
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, Non Smoking, Ocean View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Twin Room, Non Smoking, Ocean View

8.0 out of 10
Very good
(5 reviews)
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 2 Large Twin Beds

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About this property

Grand Park Otaru

Mountain ski retreat with 2 restaurants and bar/lounge
Skiing and snowboarding are not the only attractions at Grand Park Otaru, where you can sip cocktails at the bar/lounge and take advantage of ski storage and complimentary wireless internet access.
Grand Park Otaru offers 296 air-conditioned accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, slippers, bidets, and toilets with an electronic bidet.

This Otaru hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Grand Park Otaru. During your stay, you'll be connected to a shopping center, and within walking distance of Sakaimachi Street. Enjoy features like free WiFi in public areas, plus 2 restaurants and a bar.
  • Free WiFi
  • Enjoy a bite to eat at Cocoro, a fine-dining restaurant that serves Japanese cuisine
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a porter, and luggage storage
  • Guests speak favorably about the clean accommodations and the proximity to shopping
  • Just a 4-minute drive from Otaru Canal and a few minutes from Sakaimachi Street
  • Ski shuttle service available for a fee
This hotel's ski shuttle (surcharge) will get you to the slopes in no time. Conveniences like ski storage and shopping on site allow you to spend less time with logistics and more time on the slopes. At the end of the day, order après-ski drinks at the hotel's bar.

There are 2 restaurants on site. WiFi is free in public spaces. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Otaru hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.
Cocoro - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle (surcharge)
  • Covered parking on site (JPY 1,650 per day; includes in/out privileges)
  • Limited on-site parking
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 3,025 for adults and JPY 1,694 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Cocoro

Things to do

  • Shopping
  • Ski storage

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Conference space

Accessibility

  • Lift

More

  • 18 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee grinder
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
The type of breakfast (buffet or full) available at this property varies with stay dates.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3025 for adults and JPY 1694 for children
  • Covered self parking fee: JPY 1650 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Housekeeping service is not provided for "No room cleaning provided" room types, and trash removal and towel exchanges are provided every other night beginning on the second night. For all other room types, housekeeping, trash removal and towel exchanges are provided daily.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Grand Park Otaru
Otaru Grand Park
Grand Park Hotel Otaru
Grand Park Otaru Hokkaido
Grand Park Otaru Hotel Otaru
Hilton Otaru
Otaru Grand Park Hotel
Otaru Hilton
Grand Park Otaru Hotel
Otaru Hilton
Grand Park Hotel Otaru
Otaru Grand Park Hotel
Hilton Otaru
Grand Park Otaru Hokkaido
Otaru Hilton
Hilton Otaru
Grand Park Hotel Otaru
Otaru Grand Park Hotel
Grand Park Otaru Hotel
Grand Park Otaru Otaru
Grand Park Otaru Hokkaido
Grand Park Otaru Hotel Otaru

Grand Park Otaru Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 529 out of 1006 reviews
Rating 8 - Good. 330 out of 1006 reviews
Rating 6 - Okay. 80 out of 1006 reviews
Rating 4 - Poor. 49 out of 1006 reviews
Rating 2 - Terrible. 18 out of 1006 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Braden

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Overall I felt like the property felt a little tired. Could definitely do with a refresh/renovation.
Stayed 2 nights in Jun 2025

10/10 Excellent

GARY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXPERIENCE EXCELLENT
Stayed 7 nights in Jun 2025

8/10 Good

NORIMUNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

HISASHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Cary

Travelled with family
Liked: Cleanliness
The view is gorgeous and desk staff were very friendly and helpful. The location within a mall means plenty of shopping/dining options, including a cinema as well. The beds are horrible - mostly due to age, I think. I could see the sway in the middle part of the beds upon entering the now rather dated rooms - the beds looked like an old, tired work horse with that sagging back. Could not sleep on the bed as it was. We turned the mattress over, and it was improved enough to get through the night. I suspect they don’t have enough occupancy to afford necessary updates.
Stayed 1 night in Jun 2025

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Wing In Vida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

YOSHIkO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

SUSUMU

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Po Ying

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Chi Lun

Travelled with family
Stayed 2 nights in May 2025

4/10 Poor

Verified traveller

Liked: Staff & service
立派なコーヒーメーカーはお部屋に設置されていましたが、残念ながらお水がなかった。いつもお水は買っておくのですが、この日は買いそびれてしまっていたらお部屋にもサービスのお水ペットボトルがなかった。最近珍しい。残念でした。
Stayed 1 night in May 2025

8/10 Good

Lance

Stayed 2 nights in May 2025

8/10 Good

Hikari

Stayed 1 night in May 2025

10/10 Excellent

Jacky

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ocean view. Clean hotel. Friendly staff
Stayed 3 nights in Apr 2025

6/10 Okay

jacinta

Travelled with partner
Disliked: Amenities
The location a bit far from the town centre. If u not member, check out time is early @9.30 am
Stayed 2 nights in Apr 2025

10/10 Excellent

Wincy, Markham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with nice staff. Love it’s connected to the shopping mall.
Stayed 2 nights in Apr 2025

10/10 Excellent

Yee Wing Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Kenny

Travelled with family
Liked: Cleanliness

Older hotel with good upkeep, but little upgrade

Nice, but older hotel with excellent upkeep, but little upgrade for a few decades. Our room offer excellent view of the marina. The location is close to the Otaruchikko station, but almost all tourist attractions are more than 20 minutes walking distance away which means train and taxi are necessary.
Stayed 1 night in Mar 2025

10/10 Excellent

Hana

Stayed 2 nights in Mar 2025

6/10 Okay

Nack In

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Mar 2025

2/10 Terrible

Chi Kin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t be fooled by the fancy signs and large lobby photos and reviews from previous reviews because what you get in this establishment is a facade of dated decor packaged with a disorganized internal staff. On the day we checked in for my partners birthday vacation we were greeted with a surprise midnight till 5am no power(not even elevators or room/door access), water, toilets, or heaters in early spring in Japan where the average night temp in Hokkaido is in the minus. I thought those point raised previously were basic right when you stay at a hotel regardless of rating and the fact that it was not bought to our attention upon arrival because if it was, I would have chosen somewhere else where I could spend my partners birthday with the basic essential rather then have no basic necessities. In fairness we were given complimentary access to there lounge which was only a drink, when we were promised we would get the privilege of utilizing there bar and the fruit and cheese on offer to find both the refreshment offer was not available and the drink was as good as just one drink which is quite lackluster if you ask me as a compensation. In regards to the rooms to get dated 1980’s decor with couch that looks like it’s never been cleaned which gives us goosebump to even sit on. I know it’s not the staffs fault and I feel for them and I can only blame the management of this establishment. Special note if you were planning to enjoy the night life of the city pleas be aware when get
Stayed 2 nights in Mar 2025

10/10 Excellent

Yuichi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room has only heat no room temp control working in winter, i guess! Room was spacious and beautiful several restaurants were just a few minutes walking distance all connected under one building
Stayed 1 night in Mar 2025

8/10 Good

Ewen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in oceanview room... the view was great as we spent alot of time in our room due to mild ilness. The staff were lovely and helpful. Great buffet breakfast. Also great to be connected to shoping mall and train station. A nice addition for longer stays like ours would be coin operated washers & dryers... they may have had these the first year we stayed. This was our 3rd year staying at the hotel and we'd stay again.
Stayed 10 nights in Feb 2025