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Sheraton Shantou Hotel

4.5 star property

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Photo gallery for Sheraton Shantou Hotel

2 restaurants; dinner served
Property video
Lobby lounge
Lobby lounge
2 restaurants; dinner served

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Block 11, Logan Century Mansion, Shantou, Guangdong, 515011
  • Place, Shantou the Mixc
    ‪6 min walk‬
  • Place, Mayu Island
    ‪5 min drive‬
  • Place, Dahao Ancient City
    ‪12 min drive‬
  • Airport, Shantou (SWA-Jieyang Chaoshan Intl.)
    ‪31 min drive‬

Room options

View all photos for Room, 1 King Bed (高级大床房)

Premium bedding, desk, soundproofing, iron/ironing board

Room, 1 King Bed (高级大床房)

10.0 out of 10
Exceptional
(2 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Twin Beds

Premium bedding, desk, soundproofing, iron/ironing board

Room, 2 Twin Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, City View (豪华城景大床房)

Premium bedding, desk, soundproofing, iron/ironing board

Room, 1 King Bed, City View (豪华城景大床房)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Double Beds, City View (豪华城景双床房)

Premium bedding, desk, soundproofing, iron/ironing board

Room, 2 Double Beds, City View (豪华城景双床房)

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Room, 2 Double Beds and 1 Sofa Bed

Family Room, 2 Double Beds and 1 Sofa Bed

Family Room, 2 Double Beds and 1 Sofa Bed

8.0 out of 10
Very good
(2 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Sea View (豪华海景大床房)

Premium bedding, desk, soundproofing, iron/ironing board

Room, 1 King Bed, Sea View (豪华海景大床房)

  • Sea view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Single Beds, Garden View (豪华园景双床房)

Premium bedding, desk, soundproofing, iron/ironing board

Room, 2 Single Beds, Garden View (豪华园景双床房)

  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Room, 2 Double Beds (行政海景双床房)

Room, 2 Double Beds (行政海景双床房)

Room, 2 Double Beds (行政海景双床房)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed (行政海景大床房)

Premium bedding, desk, soundproofing, iron/ironing board

Room, 1 King Bed (行政海景大床房)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (行政大床房)

Premium bedding, desk, soundproofing, iron/ironing board

Room, 1 King Bed (行政大床房)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Double Beds (行政双床房)

Premium bedding, desk, soundproofing, iron/ironing board

Room, 2 Double Beds (行政双床房)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed (行政套房)

Suite, 1 King Bed (行政套房)

Suite, 1 King Bed (行政套房)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed (豪华海景套房)

View from room

Suite, 1 King Bed (豪华海景套房)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Sheraton Shantou Hotel

2 restaurants, an outdoor pool, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a seasonal outdoor pool, and a business center. Housekeeping is available on request.
Sheraton Shantou Hotel offers 330 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and bathrobes. Beds feature premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, spring water baths, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Sheraton Shantou Hotel. During your stay, you'll be connected to the convention center, and just a quick walk from Shantou the Mixc. Free WiFi in public areas, free self parking, and 2 restaurants are available.
  • Free WiFi
  • Free self parking
  • Enjoy Chinese cuisine while dining at 采悦轩中餐厅
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Just a 4-minute drive from Shipaotai Park and 5 minutes from Shantou Museum
Sheraton Shantou Hotel offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A business center and 5 meeting rooms are available. Event space at this hotel measures 11836 square feet (1100 square meters) and includes conference space. The luxury Sheraton Shantou Hotel also features tour/ticket assistance, a garden, and concierge services. Free self parking is available.

This 4.5-star Shantou hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
采悦轩中餐厅 - This restaurant specializes in Chinese cuisine and serves dinner only.
盛宴标帜西餐厅 - This restaurant specializes in international cuisine. Open select days.
大堂吧 - This lobby lounge serves light fare only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 168 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • 大堂吧
  • 盛宴标帜西餐厅
  • 采悦轩中餐厅

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11,836 square feet of conference space
  • 5 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Portable bathtub seat
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 25 floors
  • Banquet hall
  • Built in 2013
  • Comprehensive food waste policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Energy-saving switches used
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 168 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Alipay
Safety features at this property include a fire extinguisher and a deadbolt lock
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open March 08 and close November 30.
  • Pool access available from 7:00 AM to 10:30 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Hotel Shantou
Shantou Hotel
Shantou Sheraton
Shantou Sheraton Hotel
Sheraton Hotel Shantou
Sheraton Shantou
Sheraton Shantou Hotel
Sheraton Shantou Hotel Hotel
Sheraton Shantou Hotel Shantou
Sheraton Shantou Hotel Hotel Shantou

Sheraton Shantou Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 198 out of 363 reviews
Rating 8 - Good. 133 out of 363 reviews
Rating 6 - Okay. 19 out of 363 reviews
Rating 4 - Poor. 7 out of 363 reviews
Rating 2 - Terrible. 6 out of 363 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Song Nguan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient localities with shopping and eateries all within walking distance. Rooms are well kept and staff are all helpful.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Wing Cheong Simon

Liked: Cleanliness, staff & service, amenities
Room is clean and very good location
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Eddie

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room, excellent breakfast buffet with a lot choices, very professional staff
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Thanh T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to stayed
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

KAI MAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area yet convenient walking distance to large malls and restaurants.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

An Qing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are really helpful and friendly, room is big , clean and comfortable.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, amenities, property conditions & facilities
Rebekah is very helpful and a such a joy! She helped with communication with the driver and also recommended places of interest for us to visit. Very fruitful trip and highly recommend this stay!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Nice Hotel.
Stayed 5 nights in May 2024
Verified

8/10 Good

Li

Liked: Cleanliness
Just Ok
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Shianti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location staff very helpful and friendly
Stayed 4 nights in Dec 2023
Verified

10/10 Excellent

Binh Su

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice and clean, friendly staffs
Stayed 4 nights in Apr 2024
Verified

10/10 Excellent

YAN MING

Liked: Cleanliness, staff & service, property conditions & facilities
The facilities and services of the hotel is excellent
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Pui Ha

Liked: Staff & service, amenities, property conditions & facilities
Nice hotel. Breakfast variety is good. The Swimming pool is not big but pleasant.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Yui Tai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service well
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

Siu Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good to stay

Very Nice and will visit next time. Shopping area nearby and food street also walk 10mins. distance. Highly recommend to stay here
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Siu Ling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and good service
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is very convenient. Many eatery and shopping malls within walking distance . Rooms are big and comfortable.
Stayed 4 nights in May 2024
Verified

10/10 Excellent

Weican

Liked: Cleanliness, amenities, property conditions & facilities
Good service
Stayed 2 nights in May 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with perfect location nearby the big shopping mall. Staff is very nice and helpful. Though the hotel is a little old but the maintenance is good. Have an enjoyable trip with family. Would love to stay at this hotel next time.
Stayed 2 nights in May 2023
Verified

10/10 Excellent

Edmond

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome environment
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Rui Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2024
Verified

6/10 Okay

Mong Lee

Disliked: Property conditions & facilities
I asked for a non-smoking room but got a smoking one which even after cleaning smelled of smoke for 2 days. The lobby lounge had few alchohol choices with most brands out of stock and no live band. The staff were few and somewhat clueless.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard services with no surprises Staff are friendly and professional Front door bell boys are very helpful to go extra mile for assistance Most requests are responses promptly with courtesy Rooms are spacious and clean prefer for relaxing after long day
Stayed 1 night in Feb 2024
Verified

8/10 Good

Tetsuji

Liked: Cleanliness, amenities
Totally it was good. It may be a little expensive.
Stayed 1 night in Sep 2023