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Grand Hyatt Shenzhen

5.0 star property
VIP Access

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Photo gallery for Grand Hyatt Shenzhen

Relax by the pool surrounded by lounge chairs and umbrellas.
Relax in style with a panoramic city view from this spacious living room featuring a comfortable sofa set, round coffee table, and sleek kitchen area.
City view from property
Relax in comfort with a large bed, sofa, and armchair, plus a desk and TV for your convenience.
Relax in a stylish lounge area with expansive city views, sofas, and armchairs.

Popular amenities

  • Pool
  • Bar
  • Spa
  • Room service
  • Breakfast available
  • Parking included

Explore the area

Map
1881 Baoan Nan Road, Luohu District, Shenzhen, Guangdong, 518000
  • The MixC Shopping Mall
    ‪6 min walk‬
  • Dongmen Pedestrian Street
    ‪18 min walk‬
  • Luohu Port
    ‪5 min drive‬
  • Shenzhen (SZX-Shenzhen Intl.)
    ‪27 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Premier Suite

Premier Suite

Premier Suite

  • 130 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Living room

Executive Suite

  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Deluxe

Minibar, in-room safe, individually decorated, desk

1 King Bed Deluxe

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin Beds Club Access

Minibar, in-room safe, individually decorated, desk

2 Twin Beds Club Access

  • 46 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for 1 King Bed View

Minibar, in-room safe, individually decorated, desk

1 King Bed View

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Beds View

Minibar, in-room safe, individually decorated, desk

Twin Beds View

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 2 Twin Beds

View all photos for Apartment, 1 Bedroom (with club access)

Apartment, 1 Bedroom (with club access) | Living area

Apartment, 1 Bedroom (with club access)

  • 90 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Club Access Deluxe

Minibar, in-room safe, individually decorated, desk

1 King Bed Club Access Deluxe

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Club Access

1 King Bed Club Access | Lounge

1 King Bed Club Access

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin Beds

Minibar, in-room safe, individually decorated, desk

2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for 1 King Bed

1 King Bed

1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite

Grand Suite

Grand Suite

  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Chairman)

Minibar, in-room safe, individually decorated, desk

Suite (Chairman)

  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Apartment, 2 Bedrooms

Minibar, in-room safe, individually decorated, desk

Apartment, 2 Bedrooms

  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Presidential Suite

Minibar, in-room safe, individually decorated, desk

Presidential Suite

  • Sleeps 3
  • 1 King Bed

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About this property

Grand Hyatt Shenzhen

Luxury hotel with 5 restaurants connected to a shopping center in Shenzhen
5 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a fitness center, and a steam room.
Grand Hyatt Shenzhen offers 471 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually decorated. 40-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 13 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
With your stay at Grand Hyatt Shenzhen, you're connected to a shopping center and just a quick walk from The MixC Shopping Mall. Enjoy features like free WiFi in public areas and free self parking, plus 5 restaurants.
  • Free WiFi and wired Internet
  • Free self parking
  • Options for a bite to eat or a relaxing drink include 5 restaurants, a coffee shop, and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to body treatments, Ayurvedic treatments, or manicures and pedicures at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and yoga classes
  • 9 minutes by foot from The MixC Shopping Mall and a 2-minute drive from Dongmen Pedestrian Street
  • Airport shuttle service available for a fee
Grand Hyatt Shenzhen offers its guests a full-service spa, an outdoor pool, and a steam room. There are 5 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi and wired Internet.

A business center and 13 meeting rooms are available. Event space at this hotel measures 29805 square feet (2769 square meters) and includes conference space. A fitness center, multilingual staff, and tour/ticket assistance are also featured at the luxury Grand Hyatt Shenzhen. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Shenzhen hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
China Lodge - This restaurant serves lunch and dinner.
Belle-Vue Grill - This restaurant serves dinner only. Open select days.
The Show Kitchen - This restaurant serves breakfast, lunch, and dinner. Open daily.
Sugar Box - This café serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
La Terrazza - This restaurant serves brunch, lunch, and dinner. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 218 per person
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • Belle-Vue Grill
  • China Lodge
  • La Terrazza
  • Sugar Box
  • The Show Kitchen

Things to do

  • Designer stores
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping centre
  • Steam room
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • 29,805 square feet of conference space
  • Business centre

Outdoors

  • Pool loungers

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift (102 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-width doorways (76 centimetre wide)

More

  • 1 building
  • 38 floors
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Hyatt Shenzhen

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 408 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 218 per person
  • Airport shuttle fee: CNY 700 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Grand Hyatt Shenzhen offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property requires guests to wear swimming caps while in the pool.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Grand Hyatt Shenzhen
Grand Hyatt Shenzhen Hotel
Shenzhen Grand Hyatt
Grand Hyatt Shenzhen Hotel Shenzhen
Grand Hyatt Shenzhen Hotel
Grand Hyatt Shenzhen Shenzhen
Grand Hyatt Shenzhen Hotel Shenzhen

Grand Hyatt Shenzhen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 343 out of 528 reviews
Rating 8 - Good. 136 out of 528 reviews
Rating 6 - Okay. 30 out of 528 reviews
Rating 4 - Poor. 8 out of 528 reviews
Rating 2 - Terrible. 11 out of 528 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Stayed 1 night in Apr 2025

8/10 Good

Vivian

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Worst Check In service

Checking in was sooo bad . I arrived at Grand Hyatt at 4pm n expected an instant check in but lo n behold , there was no room avail yet. There was no explanation either. Worse they could not even confirm when the room would be ready n also refused to upgrade me to another room .. I was told to return later n without any time frame . It took me 1/2 hour of badging them to get a room at 4.45pm. Looks like Grand Hyatt overbooked their rooms n made regular room clients suffer for it.,
Stayed 2 nights in Apr 2025

10/10 Excellent

STEVEN

Stayed 1 night in Apr 2025

10/10 Excellent

Melody Yuen Shan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

irene

Stayed 1 night in Mar 2025

10/10 Excellent

scott, Irvington

Stayed 1 night in Mar 2025

10/10 Excellent

scott, Irvington

Stayed 1 night in Mar 2025

10/10 Excellent

scott, Irvington

Stayed 2 nights in Mar 2025

6/10 Okay

Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big bath room but not well situated within the room. Both my husband and I literally walked right into the glass. A suggestion would be to put strips on the glass so it’s more visible. Internet is very very slow to the point it doesn’t work most of the time. Management should look into that.
Stayed 2 nights in Feb 2025

10/10 Excellent

Stephen, Woodbridge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Quiet rooms huge breakfast. But the worse thing is their coffee. McDonald’s is the best.
Stayed 2 nights in Jan 2025

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in Luohu, the older part of SZ. But the location is fantastic as the hotel is just next to the malls and there are plenty of dining options. The room is spacious but abit dated. Upon check in, we found that the day curtains were torn with two holes which is not acceptable for a 5 star hotel. Had informed front desk during check out.
Stayed 3 nights in Jan 2025

10/10 Excellent

Donald

Stayed 1 night in Dec 2024

10/10 Excellent

Eng Hai

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

Casey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is luxurious to my satisfaction for the price point. The staffs generally carry themselves professionally. I am appreciative for their effort to ship back the item I left in the room.

10/10 Excellent

Joelle

Liked: Cleanliness, property conditions & facilities
Staff are very helpful, room in great condition and accessible location
Stayed 4 nights in Dec 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay here. Some noise during working hours from the building site nearby. Otherwise, all good.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jesse calderon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and i were respected start to finish. Attentive staff
Stayed 8 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Oct 2024

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location (close to shopping malls) and friendly & helpful staff. Special thanks to Francis & Harry (Concierge) for their outstanding support.
Stayed 2 nights in Oct 2024

10/10 Excellent

Stanlyson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

Yirong

Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very good spot to stay.
Stayed 1 night in Aug 2024

8/10 Good

Ka Kei

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2024

10/10 Excellent

millie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shopping center was great
Stayed 1 night in Jul 2024